Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
2  
Friendliness
3  
Overall Experience
1.8  
Price
3  
Quality of Work
2.3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dispicable Them!!!

By nealfla on 9/25/2018 at 10:05 PM. Helped by Julio.

I'd be very very careful dealing with these guys I bought a car from them and they slipped a service warranty in with the finance agreement, hiding it as though it was a higher interest rate. I found out and went back the very next day to correct it and was told that they couldn't do anything. Best avoided!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

RPT Sales is negligent

By Stinkyarm on 9/7/2018 at 2:19 AM.

Show me a very nice looking truck with a bad transmission. The tires the radio and the door handles were also bad, but the handles I knew about. When I was quoted for a new transmission I was told it would cost $2,500. When I spoke with the dealer they told me there was nothing that could be done whatsoever. I spent $15,000 on a vehicle I cannot drive

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RPT Sales Staff are the best!!!

By T Christopher on 8/5/2018 at 8:43 PM. Helped by Alex Rosado, Joseph Pomilla.

After searching for an affordable luxury SUV in the Oklahoma City, OK area, I had no luck, not without having to add everything I wanted in a build on a local dealer's website, at great expense. So, I searched further and came across Cargurus who had an SUV listed with everything on the SUV that I wanted and a great price, as well. That SUV was on the lot of RPT Sales, Inc. in Orlando, FL. I made initial contact and let the dealer know that I was not in Orlando but in Oklahoma City, OK and wanted to buy their listed SUV. The salesman I was directed to was Joseph Pomilla, he was very courteous and didn't mind answering all of my questions about the vehicle, and as things were progressing in regard to finance, I was also helped by Alex Rosado. Alex and Joseph were very upfront with me and guided me through every aspect of buying a car online basically because I never left Oklahoma City. They explained the process and got me through it and were so patient. I got my SUV financed and Alex and Joseph helped me find a good transport carrier to transport my SUV to Oklahoma City. To date, my SUV arrived on Friday, August 3, 2018 and it was just as beautiful as pictured on RPT Sales' website. It was a true pleasure buying a car from RPT Sales, Inc.!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

TERRIBLE

By RPT Flop on 5/23/2018 at 12:19 AM.

Steer clear - No pun intended! I was hit with a big surprise a week later after my purchase to learn that my sales tax had not been included! I tried numerous times to reach both the finance department and the GM when I tried to cancel my GAAP insurance to no avail. Goes to show once a sale is completed here that you're not important. What I thought was a decent experience tuned out to be a terrible one. Do yourself a favor and don't waste your time or energy here.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Something Fishy

By Stunsill on 12/19/2017 at 10:30 PM. Helped by Robert R..

After corresponding for more than 30 days we drove in to see the car. while looking in the car the salesmen (Robert R.) got multiple calls about other potential buyers being present creating a feeling of being rushed. We didn’t agree to running our credit but did agree to doing an inquiry. About 20 minutes later the salesmen returned to tell us that we had 2 cars that were behind by 2 months and a third that was in repossession. The problem is that we had run our credit prior to coming and neither credit agency stated the before mentioned, and to add to the confusion we only own 2 cars both of which were no where near behind. When asked to see the source from which this information came we were told that this information supposedly related to our credit could not be shown nor released to us.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well worth the 1,000 mile round trip to get a GREAT 2012 Cad

By Dave on 5/11/2017 at 12:48 AM. Helped by Gus.

After searching for SUV's in the Myrtle Beach SC. area and having no luck I searched Cargurus and came across an awesome looking one at RPT. I talked with Gus over the phone and he put a GREAT deal together for me with the help of Frank his Financing guy. The trip one way was 500 miles and 8 hrs. but was well worth it. The vehicle was just as Gus explained it and there professional team had me in and out with my new truck in just over an hour. If your having trouble finding a vehicle in your local area, give them a call, they will be more than glad to find you, your vehicle that your looking for. As a fellow business owner, they treated me the way I treat my customers with total respect. Two thumbs up to GUS and the rest of the team at RPT.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Car! - Well worth the 2-1/2 hour drive!

By Doug M. on 3/23/2017 at 4:42 PM. Helped by Hector.

I am a very discerning car buyer, and had been searching for a car for quite some time, when I found a needle in a haystack listed at RPT. I live in N. FL, so not very close - but I decided to drive 2-1/2 hours to check it out. Needless to say, I purchased our beautiful Infiniti QX56 from RPT, and I could not have been more impressed - RPT is now my #1 choice for future car purchases! Both my salesman, Hector, and the General Manager, Frank Calabrese, were incredible to work with - before, during, and after the sale! I also had the pleasure of meeting the owners, Roni and Tony, and they are amazing - I don't know what their secret is, but they have an incredible ability to locate amazing cars. The selection of high-end cars was the best I've ever seen, and it seemed every high-end vehicle I looked at was in pristine condition. Many thanks to Roni, Tony, Frank and Hector - everyone at RPT was terrific, and RPT earned a customer for life with me, my wife, and 4 grown kids! And to other out of town residents, I highly recommend making the drive to check out RPT if they have the vehicle you're looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Competência e Confiança andam juntas aqui !!!

By Familia Seckler on 3/21/2017 at 3:51 AM. Helped by Eduardo.

Compramos um carro com o vendedor Eduardo no qual nos foi muito solicito e atencioso, em um primeiro momento não encontramos um carro na loja que atendesse ao nosso orçamento; porem com a entrada de um carro que seria em nosso perfil, ele nos ligou e diga-se de passagem em um momento crucial pra nós, e assim, nossa compra foi concretizada, com agilidade e sem burocracia mas com total confiança! Agradecemos ao Toni também que nos deu uma força, e confiou em nós, assim como confiamos na RPT, recomendamos a todos !

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
5   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Exhausting

By coopmini on 9/13/2016 at 3:04 PM. Helped by Travis.

Arriving at around 13:30, I had driven 90+ miles to meet a lovely man, Travis, with whom I had been corresponding via e-mail. I was given coffee by another salesman while I waited, exhausted from the drive. I looked at, in, and around the vehicle and took it for an entertaining test drive with Travis. The vehicle was missing floor mats, needed a final detailing, but it also obviously needed 4 new tires. I was extremely concerned about that (bad experience with another dealer in ATL who also tried to send me back to Tampa with balding tires) and also since the vehicle is five years old--what else could be wrong under the hood? As I sat inside again, I was further entertained by another salesman who was full of smiles and giggles. I was given a bottle of water. I voiced my concerns to Travis and then to the GM Frank. Frank said he would find me floor mats. The vehicle of course would get a final detail. I wanted an inspection, at a Mini dealer (on my side of the Bay, it would have been free). Frank seemed stunned at first, declaring that the vehicle was fine. Of course I emphasized that I wanted to be sure and didn't want any problems down the line. But thankfully, Frank acquiesced and had another guy run the car down to Mini. There was no point in me leaving because I had traveled so far and it was rush hour, so I wasn’t going to get anywhere fast. I waited….watched…talked…laughed…went across the street with Travis to get myself dinner…and maybe around 19:30, the car was back. The report mentioned the obvious about the tires, but also an alignment, oil pump solenoid, oil service, spark plugs and brake fluid flush. If you stand by your vehicles, they shouldn’t need repair. If they do, you should fix it. Frank offered me a $250 discount for the tires (I originally thought he would just replace them since I wasn’t going to be able to go home with the vehicle that day anyway.) Burnt out, I nodded my head and he proceeded to work up the numbers. Instead of coming to show me the numbers he handed me off to the finance guy to sign the paperwork. I thought that was strange because I thought we would have a conversation about it first. I had brought a blank check from my credit union. When I got in the nice finance guy’s office, I asked him to hurry and show me the numbers. He asked, “You haven’t seen the numbers, yet?” I knew that was strange. But it was late and wanted to give everyone the benefit of the doubt that we were all tired together. Then again, I should have been the most tired. Travis gave me an expresso. The numbers reflected merely the discount of $250. The cost of the vehicle had been lowered by $200 on the website that day (after I was told that it had been recently lowered and that was probably as low as it was going to get). That was it. Burned out and disappointed, I signed everything just wishing for the day to be over, the search to be over, and hoping to be able to drive back home in the dark safely at 20:00. The best part about it was that Travis and another salesman are going to bring the vehicle to me. The worst part: no matter how nice people seem, GMs always appear to try to stiff you. I can’t even get a new set of tires for $250. I am even concerned about them making that long trip on those balding tires to deliver the vehicle to me. Every dealership I go to seems to stiff women who are unaccompanied. I hope not to be in the vehicle market for a long time.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Warning About This Dealership and Their Services

By Romerojd on 8/29/2016 at 8:27 PM.

I am a Retired United States Naval Officer with 22 year's of active duty services and current civil service federal employee. During the month of August I attempted to purchase a Fiat 500x through RPT sales associate Andrew Zoldan. I physically live in Key West and had my son visit their Orlando dealership to take a look a very specific vehicle that I liked. My son reported the vehicle was in good shape and was worth its value plus or minor a few minor scratches. We begin the go through the purchase process from Key West and exchanging forms through emails with associate Andrew Zoltan. Andrew was not focused on his job by not answering emails and or available on the phone. I made the full purchase price and provided a wire transfer for almost $20 thousand dollars. So, I decided to travel to Orlando to make sure I was happy with the purchase when I found that I was almost being shopped THE WRONG VEHICLE! Bottom line: please be advise Andrew Zoltan isn't focused on the job and taking care the customers. I don't know about anyone else and or any other service but don't use this guy. I am not happy with this service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Bought a beautiful Audi A4

By Lyrick on 12/19/2015 at 12:19 AM. Helped by Jonathan Santiago.

I was shopping for another Audi and I wasn't happy with what the dealership was offering. We came across RPT and decided to go take a look. Best decision ever. Jonathan was awesome! No haggling, no BS, professional and upfront. Loving my new car!!! Thanks Jonathan ;-)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Experience!!

By Roadrunnalee on 12/15/2015 at 4:11 PM.

I purchased an Audi A4 this week. The experience was very painless! Definitely the most enjoyable car purchasing experience. Cole new every little detail about the vehicle and the financial services was very pleasant and efficient. A++ in every category.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

overall good experience!

By Stefan767 on 12/12/2015 at 12:29 AM.

Andrew was the reason I came because he made it seems like anything was possible through the phone. He was really nice in assisting and answering questions. It was my first time buying and I was uncertain of certain matters, but he cleared most of them. Just a few things that were left out and I realized it when I got home, but "hey its been a long day!" Would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By gman on 11/10/2015 at 11:23 PM.

The people at RPT found the car I was looking for and worked with me to make sure I drove it home. Great experience would highly recommend.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Excellent Dealership

By TJMartin on 10/21/2015 at 9:25 PM. Helped by Tom Bayrouty.

Had a very rewarding experience buying our next car from RPT. They were able to provide us the car we wanted and was able to keep it in our Budget. It was also a No pressure environment which we deeply appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Jbenz87 on 10/19/2015 at 11:32 PM.

I recently brought a car from RPT Sales & Cole was my Salesman. I found exactly what I was looking for within my price range. I've Never recieved this kind of excellent service at the other dealership I went to. I highly recommend RPT Sale to anyone looking for a Great car & Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cole is awesome!

By Kira on 10/18/2015 at 4:56 PM.

Last month I bought my dream car at RPT sale. Cole is my sale and he is excellent! I am an out of state buyer and looking for specific color combination for my future car. They had one right in the showroom (pic said) and it is very newbie (aka super low mileage). I called in and asking for some information. No hassle, no spam, Cole just told me everything what I want to know. The price is fair for me then I decided to make the purchase by financing. My first financed car, I tried months before to grab a low rate never make it as low as I want. They made it! RPT found me a very good deal for first financed buyer. I am sold. Then we talked about the down payment. Cole was still the man by me. I asked to split the down payment to 2 different credit cards and it was very ok for them. Then I called my bank to give them a notice for the large purchase. It stil failed the first time but the next day morning they tried again and the transaction went through. In the entire process, Cole and RPT team were nothing but patient! Every call was there to make me update what they are doing what I need to do to get this done. I never felt pushed! Very positive experience in purchase! They also sent me tons of the paperwork overnight for me to sign but the envelop I thought was my roomie's so I ignored it for couple, or 3 days. Then they called me to ask if I receive the letter from UPS. I asked my roomie and she was also surprised and handed it to me said "it is yours. I left it for you on table, You dont realize it?" Well, my mistake. I tried my best to sign everything with brief reading and mailed it by UPS last pick up deadline. In the same time, Cole and his team found me couple shipping options with both quote for both open and close cargo. I made the choice and they dealt with the company for the shipping detail. I just laid on my boss chair and relax. Shipping is not that smooth because first time I did not mail the paperwork back on time and the second time the driver missed the biz hour of RPT. I am not rush to see my gift like in the christmas morning. BTW actually the result is even better. I got my car in the weekend! They also have the follow up contact with me to make sure I am all set. Very sweet. I like their service and am very appreciate with the out of state purchase experience! I also have a special thank you for my sale, Cole. Thank you so much for your professionalism in all the purchase, finance, shipping, and follow up. You are far way beyond dealership a.k.a friendship! If I have a chance to travel Orlando, I do visit you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Staff and a Dealership with Integrity

By Sonhay on 10/14/2015 at 8:17 PM.

Salesman Andrae did a fabulous job working with me to find exactly what I was looking for within my price range. No hard sales pressure or push to put me a vehicle I did not want or was out of my price range. There were a couple issues with my car that needed to be addressed and it took some time but the dealership and Andrae went out of their way to make sure all was taken care of. I live 30-40 minutes away from the dealership and due to a back injury was unable to take my car back for a repair. Andrae drove to my house picked up my car and returned it the next day with the repair completed and a full tank of gas. Now that's what I call door to door service going above and beyond any other dealership I have ever dealt with! I love my new car and it was a pleasure working with Andrae and RPT. I highly recommend them!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Not pushing and let you do your thing:)

By Amber9883 on 10/14/2015 at 1:38 AM.

I felt comfortable here even though I was making a big choice to buy a new vehicle..they did a great job considering me and my family can be quite a handful sometimes lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rpt sales is the best dealership!!

By Patriciasosa23 on 10/13/2015 at 2:38 PM.

I have purchased 2 vehicles at this dealer and it is always a pleasant experience, not to mention the great staff and managers ! Especially sales representative Andrae which always makes it a easy and fast process!

I would recommend this dealer.