Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Great Sales person

By Docwright77 on 2/28/2019 at 10:38 PM. Helped by Tamara Moore.

Tamara Moore was an excellent sales rep and pushed hard to make our deal work. For some reason the finance guy thought I wasn’t telling the truth

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two vehicles in one month

By GnT on 11/29/2018 at 4:05 PM. Helped by Aaron Sanders.

My husband and I initially sought out to purchase a used car from Radley. Shortly after arriving at the dealership, we met Aaron and immediately established a rapport with him. We explained that the car was to be for teenaged drivers and that safety was our primary concern. Aaron showed us the Chevy Cruze and a Chevy Sonic. We ultimately went with a 2018 Chevy Cruze LT with the RS package. The best thing about Aaron is that he LISTENED to us and worked with us to find a car that had the safety features we wanted and the piece of mind we needed at a price we were comfortable with. Off we went in our new Cruze! Fast forward two and a half weeks later; my car died. My new friend Aaron answered the call yet again. After test driving an Equinox and a Malibu, I found myself in another new Cruze. The entire transaction was quick, efficient, and professional with none of the back and forth between us and the sales manager or finance. Aaron is patient, friendly, and never made us feel as if we were just another sale. Buying from Radley (with Aaron's assistance) has been the most pleasant car buying experience to date; and I've purchased my share of cars over the years! I would highly recommend Aaron and Radley Chevrolet to anyone in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DO NOT BUY FROM RADLEY CHEVROLET

By MarthaJane on 9/24/2018 at 2:28 PM. Helped by Sam, Service Department.

A couple of months ago I bought a used 2015 Chevy Sonic from Radley Chevrolet. When I bought the car, literally before I left the dealership the car broke down. The salesman, Sam got it fixed, it turns out it needed some sort if fan and the air conditioning needed to be charged. I was able to pick it up the next day. Immediately the tire pressure light came on so I went back to the dealership the next day and they checked the tire pressure and put air in my tires and sent me on my way. Within a day the tire pressure light went on again. I went back to the dealership they did the same thing, put air in the tire they said was having the problem. Again within a day the tire pressure light came on. I went for the 3rd time to the Radley dealership and they supposedly fixed the bad tire after 3 attempts to properly diagnose the problem. I was told the tire was replaced because after all I was a VIP member which was a service included in the purchase of my car. Then I was told no the tire wasn't replaced but instead a hole caused by a "huge nail" was patched on the inside of the tire. The truth of the matter was the huge hole was plugged. This past weekend I got an alert that my tire pressure was a little low so I went to Radley Chevrolet to have it checked since I am a "VIP member." They fixed it alright. Within 20 minutes of leaving the dealership my tire that was supposedly fixed when I first bought the car blew. I was almost in a car crash because of it. I was stranded in the heat and I am disabled. After several phone calls to the dealership service department and being told basically it's not our problem, the service department dispatched the sheriff's office to come and help me. Which I am grateful for. The deputy changed my tire to the spare which turned out to be a bad tire too and no good. The deputy carefully inspected the tire that blew and said the tire should have been replaced from the beginning and never should have been plugged because the hole was just too big. He went on to say any half witted service tech would have known that. I or someone else could have been killed because of that negligence. Here it is, Monday morning and I've yet to hear from anyone from the dealership about replacing my tire which is what I was told was done after I first bought it. Here are my thoughts. Being a VIP member at Radley means squat. I bought a car for $10k cash and it had a dangerous bad tire on it when I bought it. Instead of fixing it correctly Radley Chevrolet did the bare minimum and sent me on my way not giving a xxxx about the danger I was being put in. VIP really means nothing. They refuse to take responsibility and basically by their actions have told me to eff off it's not their problem. Do not buy a used vehicle from Radley Chevrolet. When it comes down to it they are just another used car salesman mentality dealership. They do not care about the safety of their customers. They care about money. I will never buy from them again. I will warn all my friends and family not to buy from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 vehicles in 2 years

By LundbergJ on 9/14/2018 at 11:21 AM. Helped by Nick Ierardi.

I can't say enough about Radley. I bought a 2017 Colorado last year, and the process was great. Even though I changed my mind a dozen times, salesman Nick Ierardi was extremely patient and found me exactly the truck I was looking for. The maintenance plan and service department has been great too. It's easy to get an appointment. My wife and I bought a 2018 Traverse a couple of days ago, and the process was again seamless. I sought out Nick Ierardi once again to help us. He did not let us down, no pressure, and very patient. He got us a great deal and explained all of our options very carefully. We'll be back in 10 years or so.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do NOT trust service center or this dealership

By Charris on 7/12/2018 at 8:40 PM. Helped by Justin service manager.

We have always bought Chevys and have had our cars serviced here. Until now. The last two times we had tried to get our cars serviced they have tried to rip us off. Recently Justin the service manager called to tell us how our car was in terrible shape. But we could trade it in and explained all the great deals. When we said we had a dealer we always use he became rude and wanted to know how he was going to get paid for his diagnostic. The trip before this one? They wanted $2000 for brakes and rotators because they were so bad. Car didn’t pass inspection. My husband bought $64 brakes and it passed. Be warned. Nothing is good about this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient, friendly, and reasonable.

By fiji on 12/19/2017 at 1:14 AM.

I drove in without an appointment. They had pretty much figured out the problem before I was out of the car. They had it fixed before I got totally bored with the television, and had my on my way for a reasonable price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service as always

By Andrea Alley on 12/15/2017 at 12:15 PM. Helped by Jason Allen.

I've had my Traverse since 2010 and I have never taken it anywhere else. Jason takes care of my car like its his own!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Chevy1 on 11/30/2017 at 11:18 PM. Helped by Jonathan Cowen.

Radley Chevrolet and Jonathan Cowen are incredible. Jonathan listened carefully to hear exactly what I was in need of and what I was willing to pay. He matched the two, needs and payments, and got me into an Equinox that is exactly what we wanted. His knowledge of the product line is unsurpassed and his absolute professionalism is most impressive. The Chevy Equinox is a wonderful SUV that is exceptionally reliable and Radley Chevrolet is the place to buy it. Thanks Jonathan, Radley and Chevy. I am a very happy and satisfied customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Happytruckowner on 11/23/2017 at 1:18 PM. Helped by Ruby.

Ruby at the service desk was so helpful and knowledgeable that a felt that I was in good hands. She kept me informed each step of the repairs and was just as excited as I was when the truck was fixed!!! Thank you Ruby!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service - Tony C is the best!

By chevytrucks on 11/10/2017 at 10:56 PM. Helped by Tony Coghill.

We were so happy to deal with Tony Coghill. He always gives us the best deal and works with us no matter what the situation. This is the 4th car we have bought from Tony in the last year. We will be back again.....in a few years. Thanks Radley and a giant 'Thank you' to Tony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Knowledgeable, and Professional

By D-Cubed on 11/9/2017 at 9:28 AM. Helped by Paul Forster, Ryan Ambrose, Jack Armstrong.

Everyone (sales, finance, parts, service) I worked with, Paul Forster in sales in particular, were extremely friendly, knowledgeable, and professional. I had a bed liner and protection service added after sale, which were perfectly done and on time as promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept is Wonderful

By Atmcdee on 11/7/2017 at 2:06 AM.

Traveling on I95 and had a problem. Called ahead and they told me to come right in. They checked out car and had me back on the road in no time. I wish I had gotten the names of staff that assisted us. Thankyou!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience every time!!

By Sarah42311 on 10/29/2017 at 2:11 AM. Helped by Doug Fraser.

Ever since My husband purchased my car, the experience is always wonderful . When I bring it in for serving, everyone is so nice and helpful. I enjoy the professionalism and quality of care that Radley provides every time. I will be a life long customer!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Radley Chevrolet TwoThumbs Up

By J on 10/28/2017 at 2:49 PM. Helped by Jason, a service writer and Jason, Technician..

Jason is a great service writer. Had made an appointment early so when I arrived I was expected. Jason in the shop, started the work almost immediately. Vehicle was clean when I picked it up. Thanks No surprises. Excellent treatment. Will be back for future work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience of my lifetime

By Larry G at Lake Anna on 10/8/2017 at 10:28 AM. Helped by Tony Coghill, John Buckner.

From selecting a vehicle to having accessories installed, this has been the smoothest and easiest car buying experience of my lifetime. I have met with kind and courteous people in all departments who genuinely care about customer service and satisfaction. In addition to the new truck purchase, I had numerous accessories installed in just a few hours while I waited in comfort at the dealer. I also experienced a loaner vehicle while I had the protection package installed. Every step was quick and easy, was handled professionally by quality people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completing a campaign!

By Julius Y on 10/4/2017 at 5:43 AM. Helped by Justin Taylor.

The appointment went off, without any problems. The customer waiting area was clean and bright, and the employee's were professional were professional! I have never had a bad experience at this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Radely Chevrolet is First Class all the way.

By Roger on 10/4/2017 at 2:43 AM. Helped by Jason Allen, Jason Stroman, Sheena Johnston, John Buckner.

My experience with Radley Chevrolet over a 15 year period is nothing but First Class in every way. From Sales and Service to Parts you will not find a better dealership in Virginia in my opinion. Jason Allen and Jason Stroman service my Corvette as though it was their own with care. I was in tonight to purchase a new Silverado 2500 and Sheena Johnston did an outstanding job in showing me the features of the new truck but also in getting the paperwork ready for the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very professional, efficient, and helpful.

By vega1973 on 9/26/2017 at 9:13 PM. Helped by Vicki Koons, Katelyn.

Everyone, from the man who directed me into the service area, to the woman who took my information, to the cashier, was very professional, efficient, and helpful. I had a slow leak in a tire repaired and had a state inspection.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My last resort

By Jlane135 on 9/2/2017 at 11:50 AM. Helped by Ruby.

Radley was the 4th place to look at my vehicle. I had been to another dealership and 2 body shops. The other locations didn't want to attempt getting the trunk/buttress to release; afraid they would damage the paint, the convertible top, didn't have the right tools, or the schematics for the car. Radley did not have any issues releasing the buttress, identifying the problem, and ordering the parts. An appointment for the repairs will be made once the parts come in. The service associate helping me, Ruby, has been amazing. She kept me informed every step of the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100 percent satisfied

By ralph4322 on 8/25/2017 at 1:54 AM. Helped by Paul Forster.

Paul Forster is the best. I have bought a few cars from him now and I will keep going back to him. Paul has excellent customer service and makes you feel like part of the Radley family. Over the years Paul has became a friend. I would recommend him to any one I know. Besides Paul doing everything to keep you 100 percent satisfied, Radley has a professional team with Jonathan Pittman leading the way. This combination keeps you coming back. I would like to thank Paul and the Radley team for all they do to make buying a car a great experience.

I would recommend this dealer.