Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change.

By HUNTCLUB1217 on 8/16/2019 at 5:27 PM.

I went through Express and arrived on time and early. I was back out in 45 minutes. I also had the cabin air filter replaced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A very happy dealership

By REBECCAFIELD on 8/16/2019 at 5:26 PM.

Had a wonderful buying experience which was very unusual and unexpected. Looking forward to a long service relationship. Love being provided with a loaner car when mine goes in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By DD on 8/16/2019 at 5:00 PM.

Just bought another Subaru Think it’s # 10 Nick amazing salesman Chris was awesome too Great service throughout the whole dealership I highly recommend you buy your next car here Also have your vehicles serviced here I drive past a Subaru dealer 4 minutes from my home to go to Rafferty which is 45 minutes away It’s worth every mile

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

My first service

By BeckiH on 8/15/2019 at 11:49 PM.

This was my first service visit with my new vehicle. They promised express service, I was skeptical but went anyway, pretty sure I’d be late for work. Sure enough, they delivered! Service was completed and I made it to work on time. Mission accomplished! Since I plan to have my Subaru for many years, this Is the start of a great (for me) relationship.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Joneern on 8/15/2019 at 9:09 PM.

I was hit by another driver and needed my car repaired . The staff was very helpful to get me through a tough situation as easily as could be done .Quality service for my car and me Thanks

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

St Inspection

By JKDELMAR on 8/15/2019 at 7:44 PM.

Dave said I needed 4 new tires to pass inspection and quoted me a price of $ 580.00. I gave him the go ahead and the price then went up to almost $ 800.00 so I bought the tire elsewhere and had to drive back for service to apply the sticker.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellence

By jean on 8/15/2019 at 3:09 AM.

Everyone in the service department was amazing. They were kind, courteous, and took the time to answer all my questions. The wait room is spacious, inviting, and relaxing to be in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service even after the sale.

By BMCHAPMAN5 on 8/14/2019 at 7:26 PM.

Great service during my 12k mile service. Continues to impress me even after the sale and after they have my money. Some nickel and dime me then underperform. I have not found that at Rafferty Subaru. I pass two other Subaru Dealerships on my way to Rafferty. Keep it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always

By Imprezzza19 on 8/14/2019 at 6:08 PM.

This was my first time using the device center after buying a new Subaru from Rafferty 6 months ago. Everyone in the service department was excellent. The process was explained very clearly. I only waited about a half hour for a routine 6000 mile check to be completed. The price was very reasonable for the service provided. After the service, everything that was done was explained and I was told when to return for my next servicing.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service drop in visit

By BETCROWELL on 8/13/2019 at 6:00 PM. Helped by Elisa, don't know her last name.

Elisa was friendly and efficient in getting me a loaner car and making sure that all my concerns were addressed. I don't see her name listed below.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accident gone right!

By BALTAZARRUBIO on 8/13/2019 at 5:40 PM. Helped by Bruce in repairs..

I was rear ended again in my 2016 legacy and the service I received while dealing with this situation was first rate. It felt like a white glove treatment. They gave updates, and made sure I was taken care of. The collision repair went to an outside shop but Subaru did a great job as a liaison to take care of my problem. Rental was seamless as well. If you have to get hit then try going here to get fixed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Their goal: work quickly, thoroughly, pleasantly.

By LWMorales on 8/13/2019 at 3:51 PM. Helped by #888 Advisor at Service desk was great but did not get her name..

Rafferty is a first-class dealership, run by good people who are smart and attentive to customer service. We have bought many Subarus from them and enjoyed them all. I like to say that Subaru is a great value. Rafferty Subaru has recently expanded their dealership to include Express Service, which I took advantage of for routine oil change, etc. In and out in 45 minutes with no problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By DAVID on 8/13/2019 at 11:12 AM.

Justin Barbieri always takes care of me! He is very knowledgeable and extremely personable. I purchased my vehicle from Rafferty and have always had them service my Crosstrek. Justin knows me and my vehicle. I really feel he has my best interests in mind when I come in for service! Thanks again Justin!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Froggy on 8/12/2019 at 5:41 PM.

Rafferty Subaru is very customer oriented. I would recommend this dealership and Subaru to anyone interested in buying a new vehicle. Love my subarus.....Forester and Outback

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better than ever

By JETUMPSON on 8/12/2019 at 5:34 PM.

The renovations to the dealership make such a difference in comfort and efficiency. The service department is a well oiled machine operated by courteous and well qualified professionals, from the intake personal to those who manage the exit process. Kudos to all, seasoned staff and newbies. Always a pleasure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

15 years of great customer service!

By KB on 8/12/2019 at 12:13 AM.

Service has always been great at Rafferty. I started going there when I moved to the area and was looking for Subaru service about 15 years ago. I recently purchased a new Subaru from them. Sales was just as good as service. I continue to be happy with Rafferty!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

The cost was higher than what was shown what I expected

By MDVULPIO.RTMTG on 8/9/2019 at 8:53 PM.

When i selected the service on line, the cost was a little under $52 and the final bill was $63.55. That seems to be a bait and switch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good Service

By MARGARETCOBB on 8/8/2019 at 2:38 PM.

I received quality and effective service. I appreciate the courtesy I received. Also, the new renovation made the visit more enjoyable. Thank you very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept and dealership

By Froggy on 8/5/2019 at 6:03 PM. Helped by Mark in service dept Ext 180.

No hassles, provides a loaner car, convenient location and quick turn a round time. Everyone is helpful and courteous. Glad I bought my 2 Subarus from Rafferty and both of my brothers bought their Subaru there too

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jason

By MicheleY2K on 8/4/2019 at 3:41 PM.

Jason Brandt is a fantastic! Thank you for your speedy, reliable, and professional assistance. We will be sure to return to Rafferty in the future.

I would recommend this dealer.