Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Experience!

By Brad & Amy on 8/23/2019 at 12:27 AM. Helped by Eric Carr, Vickie Graham.

From start to finish the process was smooth and enjoyable! Everything was upfront and ready on pickup and had a fantastic overall experience. Thank You to Eric and everyone making our first Subaru purchase a pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rafferty Dealership is on the top of my list.

By Faith181! on 8/22/2019 at 3:21 PM.

I have purchased my second Forrester from Rafferty Dealership, the first being a 2015 and now a 2019. I have kept the first vehicle in the my family increasing the Subaru car ownership to a total of 4 not including the in-law family members. We are all very satisfied with them. The entire staff from the greeters to the sales staff especially Keith Harden provides all the information and answers to your questions. Should you eventually have another question you can feel free to contact Keith at any time and he will provide help. I would sincerely recommend Keith Harden to make you feel you are receiving the highest quality as a member of the Rafferty team. The Rafferty dealership is truly a family of excellent team members.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By JERRY.OLEARY2 on 8/22/2019 at 9:32 PM. Helped by Courtney Pikunas.

A great experience servicing my new Outback for the first time. I used Express Service and Courtney was terrific. She let me know they were a little backed up but still got me in and out in about an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All staff,without exceptions, were professional and pleasan

By Leerob1086 on 8/22/2019 at 5:31 PM.

Okay, confusing setup. Communication began before arriving for the service. Mike double checked all pertinent information like insurance, registration etc. The new facility is exceptional in design and function. Sorry I can't recall other names I'll do better next time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A Test Drive in a Storm

By SKELP on 8/22/2019 at 5:30 PM.

After totaling a classic car we needed a replacement for commuting. We had gone to several dealers and by the time we got there the car we wanted was sold. Keith was assigned as our sales person and we are glad he was. He listened to what we wanted and said he had a car that was right for us. So we headed out on the test drive when a unexpected violent storm hit. We were driving a 2012 Subaru Legacy Sedan. It got us through safely with no skidding or loss of control. The water was over a foot deep. Keith was trying to reach my cell phone and was scared that we were hurt in the storm. When we got back to the dealership we told Keith that we were buying the car. It kept us safe. Keith is a good sales person. He listens and does not try to shoe horn you into something you do not want. He understood our budget and worked with us. As for the car. Rafferty had replaced two bad tie rods, four tires, the wind shield, the back disc brake pads and did an oil change. They showed us the repair record. The car was maintained at Rafferty, Most dealers sell a car as they got it. Not the case here. Rafferty checked everything out. On the day we picked up the car it was spotless and detailed to perfection with a full tank of gas. Keith introduced us to the owner and he thanked us for the business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Mpatrick on 8/22/2019 at 5:20 PM.

Customer service is great. I had the asst. manager of service help me because he knew his employee was extremely busy with other and was helping where he could. He went over everything with me and could not have been nicer. No one likes dealing with car problems but when you have smart friendly people it makes it a lot easier

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Unlike any other New Car Buying Experience

By Trucktech on 8/22/2019 at 4:44 PM.

This was our family's first new car in 9 years. After just getting out of a situation, Chad Myers and Rafferty Subaru were able to get us into a new vehicle and the price I needed to be at, despite the situation. I will/am going to refer my family to Rafferty Subaru. Working with Chad through email and on the phone was a delight. He made everything go so smooth. Working with Dean Glyptis was a true pleasure. He was so easy to talk and deal with, and he had everything ready for me. Thank you for everything.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

A very positive experience.

By DRHOADS2001 on 8/21/2019 at 9:31 PM.

We found that everyone with whom we interacted was very helpful and professional..Keith did an excellent job in explaining the features of the various systems and provided suggestions that have us to better utilize the capabilities of the car.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
3   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Warranty work on 2018 Forester touring model

By Cliff on 8/21/2019 at 6:46 PM. Helped by Female service agent not listed but she was good.

Loaner car was filthy ! Very disappointing! Service was ok. No answer given on why my 2018 Forester is getting such poor gas mileage compared to Forester 2017 we owned previously.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lucky!

By MICKEY21963 on 8/21/2019 at 5:37 PM. Helped by Jacky don't know her last name..

My car's dash lights lit up like a Christmas Tree. So I went to Rafferty and the took it in almost immediately and diagnosed it and found it would be fix the next day. It was all better. Jacky is the best. She even got me a rental. They all are the best of the best work force. Thanks to all for your help. Nice to know my Outback is in great hands at Rafferty subaru. I Highly recomend

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By THOMPSONDERRELL318 on 8/21/2019 at 5:26 PM.

Quality of service was exceptional and they provide a loaner vehicle which is a huge plus! Everyone was friendly and willing to fulfill my needs.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
2   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Through-put versus Customer Care

By TNRB0 on 8/21/2019 at 3:55 PM.

Grateful for the loaner car during service. No complaints regarding quality of service. One thing I’ve noticed on my few visits to Rafferty: staff seem preoccupied with their tasks, not very interested in the actual customer. No one makes eye contact. No one looks up from their desk or activity. Gives a general impression of indifference.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love Rafferty!

By Anonymous on 8/21/2019 at 3:14 PM. Helped by Nick Capatasto.

I normally do not leave reviews but, the entire service department at Rafferty went above and beyond for me while my vehicle was in for service. The ladies in the office were great, my service advisor Nick was great, and I even met the service manager Ed when I was picking up my vehicle and he was amazing! All around great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent response to my flat tire

By ANNIEHOLE on 8/19/2019 at 5:51 PM. Helped by Tom Millwood.

Service personnel were very responsive. Loaner provided right away so I could get to work. Tire was repaired, car was inspected, and oil was changed. Picked up car the next morning. Just amazing that I could show up unannounced and make it to work so quickly. Rafferty made it so easy! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A class of their own!

By CHRISTINE_19401 on 8/19/2019 at 5:19 PM.

I chose Rafferty for convenience. I will continue to go because of my experience. From making the appointment to picking up my vehicle, this felt like first class all the way. I was so impressed with the operation and the staff. I felt I could talk to them and trusted their expertise. Top notch all the way!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great dealer; dependable cars.

By Jmh on 8/18/2019 at 7:45 PM.

Everyone was friendly & accommodating. I feel I got a great deal on a preowned Subaru and would definitely recommend Rafferty to anyone in the market for a new or preowned Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change.

By HUNTCLUB1217 on 8/16/2019 at 5:27 PM.

I went through Express and arrived on time and early. I was back out in 45 minutes. I also had the cabin air filter replaced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A very happy dealership

By REBECCAFIELD on 8/16/2019 at 5:26 PM.

Had a wonderful buying experience which was very unusual and unexpected. Looking forward to a long service relationship. Love being provided with a loaner car when mine goes in for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By DD on 8/16/2019 at 5:00 PM.

Just bought another Subaru Think it’s # 10 Nick amazing salesman Chris was awesome too Great service throughout the whole dealership I highly recommend you buy your next car here Also have your vehicles serviced here I drive past a Subaru dealer 4 minutes from my home to go to Rafferty which is 45 minutes away It’s worth every mile

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

My first service

By BeckiH on 8/15/2019 at 11:49 PM.

This was my first service visit with my new vehicle. They promised express service, I was skeptical but went anyway, pretty sure I’d be late for work. Sure enough, they delivered! Service was completed and I made it to work on time. Mission accomplished! Since I plan to have my Subaru for many years, this Is the start of a great (for me) relationship.

I would recommend this dealer.