Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Salesman

By Happy customer on 11/24/2017 at 9:28 PM.

Jeff made our used car purchase as easy and seamless as possible. His professionalism and attention to detail made our experience second to none. We will definitely be recommending him to others and hopefully have a future opportunity to deal with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My personal salesperson

By Larry on 11/21/2017 at 11:44 PM.

I know I have to share Neil Fogel with other customers but when I’m with him I feel he is my own personal salesperson to me and no one else. Full attention to details, all questions asked are answered and all issues are explained to my satisfaction; he’s more than a salesperson I feel he’s a friend. Thanks Neil and the support staff for making this sale so pleasant and easy.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

It was an pleasant experience.

By Big Dave on 11/22/2017 at 9:29 PM.

Kevin losee was professional and courteous. Returned our phone calls in a timely manner and answered all our questions. We never feel pressured to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First-Class Dealership

By Eric Damast on 11/20/2017 at 6:02 PM. Helped by Chris Maliarakis, John Capozzi.

I've been a customer at Rallye Lexus for almost seven years, servicing my RX vehicle there that I originally bought at Lexus of Rockville Centre, when we were on the south shore. The service department at Rallye has been generally excellent, with only a few minor bumps in the road here and there. Pamela Palasciano, assistant service manager, earns particularly high marks from me for her friendly, professional manner. Recently leased a new 2017 LX 570 from Rallye's sales department, working with an old pro in the business, Mr. Kevin Losee. Kevin went above and beyond to work with us to reach an extremely reasonable deal. He was classy, super-professional, and extremely personable, treating us like family. He did so many somersaults bending over backwards for us at so many different junctions, that he wound up ultimately spraining his ankle and now walks with a limp (just kidding....he actually sprained it chasing a dog outside the dealership....don't ask...). Big shout out, also, to Finanace Manager, Chris Maliarakis, as well as Sales Manager, John Capozzi, who were both indispensable in assisting us throughout the process. Joe, the "tech guy", was awesome....extremely patient and knowledgeable about all the complicated inner workings of the LX. This dealership has earned my highest recommendation. There's simply no place like it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible Experience!

By Lexus Guy on 11/17/2017 at 10:32 PM.

My experience at Rallye Lexus was amazing! I love my new Lexus IS 300 and my salesperson, Mr. Neil Fogel was easily the most professional sales person that I have ever dealt with! Thank you Rallye Lexus for a world class experience. I will recommend you and Mr. Fogel without hesitation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service

By Eileen M Callan on 11/16/2017 at 11:15 PM. Helped by Chris Maliarakis, Finance Manager.

Neil Fogel made the whole experience smooth as could be imagined. There were no problems, only solutions for this expert salesman. We would be remiss if we didn't also highly recommend the finance manager, Chris Maliarakis We are happily home with our new Lexus and many thanks to all..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Debra D

By Deb D on 11/8/2017 at 1:14 AM.

First time at Rallye Lexus and had the best experience. My salesman was Neil Fogel and he made our experience wonderful. We love our new truck and will be back soon for a new car for our daughter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience! Great SUV!

By Donna G on 11/4/2017 at 11:20 PM.

Just purchased a 2017 GX 460. Love the car! Neil made it a smooth and easy transaction as always. Highly recommend Neil - very knowledgeable and always a pleasure to deal with. This is my second vehicle from Neil. Looking foward to many more deals in the future with him. I have been a Lexus customer since 2001.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxed car buying experience

By Terstrauss1 on 11/2/2017 at 10:38 PM.

Neil was wonderful to work with. Our family members have been dealing with Neil for almost 20 years. He makes car buying a positive experience and Rallye Lexus makes it easy to to business. We highly recommend Neil and rallye.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THEY LIED TO ME

By BP on 10/31/2017 at 8:32 PM. Helped by Mike Groff.

I purchased two SUVs from Rallye. At the end of the second purchase, they pressured me to buy a very expensive (thousands of dollars) insurance policy that they said I WOULD BE STUPID NOT TO BUY BECAUSE IF I DIDN'T USE IT, ALL MY MONEY WOULD BE REFUNDED. I did not use the policy, but I paid for it on time every month. When the term of the insurance was up, I contacted them immediately. They NEVER REFUNDED MY MONEY. I called and emailed and wrote and contacted person after person for months. First they said they WOULD REFUND, then they said NO, then they quit returning my calls. They now say the insurer went out of business and they did offer refunds less the cost of the insurance to them ($299). This would have been fine with me! IT IS A LIE THAT THEY OFFERED THIS TO ME.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENCE in Selling and Follow thru

By Wendy Schantzer on 10/31/2017 at 4:46 PM. Helped by Cannot remember the names but i had interaction with five or six others who were TREMENDOUS help for all my leasing needs.

My Salesman was Neil Fogel. There was no "female treatment" . He was very informative and helped me compare various autos " WITHOUT the HARD SEll". I was able to decide what auto to lease based on the vast amount of information Neil provided without xxxxxxxxx. From the guys outside to the professionals inside everyone was great and assisted us promptly and assisted us without fail. The entire staff was pleasant and helpful. I will always refer Lexus of Glen Cove to my friends and mainly will always refer to Neil. What a terrific salesman and person. Neil made a difficult choice for me simple.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, convenient

By Sherri on 10/26/2017 at 4:16 PM.

I have been leasing various Lexus models for 18 years. Neil Fogel is always my " go to" salesperson. He is a delightful person. I like to be in and out quickly, with the best deal. Neil Fogel and Rallye Lexus will always be my first choice.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Unsurpassed Professionalism

By Jeannine I. on 10/25/2017 at 1:44 PM.

I am always in good hands with Neil Fogel. As a salesman, Neil listens to the needs of his clients and always delivers more than he promises. Neil is extremely organized and his easy demeanor makes him great to work with. Neil's experience and knowledge of the vehicles really shows through his work. I have been a client of Rallye for over 17 years. I highly recommend the dealership and especially Neil Fogel. He will be getting my business for a very long time!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, made a stressful situation easy

By Marco Yeung on 10/5/2017 at 1:50 AM.

I went to all the Lexus dealerships in the area to get my quotes and saved Rallye for last because of logistics reasons. I'm glad I did it because not only were they extremely competitive on price, their staff was amongst the best and friendliest around. I worked with Kevin on a CPO RX350 and he treated me with patience, professionalism, and respect. He was knowledgable about the product he was selling and knew the ins-and-outs of the vehicle I ended up with, his years of expertise in the car industry really showed. I highly recommend Rallye and especially Kevin, he will be getting mine and my friends business for years to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Cargirl 123 on 9/25/2017 at 5:54 PM.

This was the easiest car that I ever bought. Jeffrey was very patient, thorough and professional. He took care of everything even when I changed my mind and changed cars. I had a very good buying experience here.

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
3   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

Very unprofessional when it comes of changing deals.

By Lexus Buyer on 9/6/2017 at 2:00 AM.

After changing my mind with purchasing 2nd car , was not able to get my deposit back on time . Neil Fogel told me that he will process my refund right away after providing my credit card information . Called back next week.. , was told the refund will be process after Lexus promotion will ends . What a B..S...t. Will probably deal with different Sales person next time .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five star experience!!!!

By Stavcat on 8/30/2017 at 2:53 PM.

This is my second Lexus lease and one of my best leasing experience, my first and not my last for this dealership. The entire team was great. I was lucky to have worked with Neil Fogel. He was professional, personable, a gentleman, and a pleasure to work with. Neil explained everything thoroughly , paid attention to details, answered every question, handled my lease return, and made the whole process stress free and pleasant. I highly recommend Rallye Lexus, the team and Neil Fogel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my first lexus

By paco1021 on 8/23/2017 at 2:17 AM.

My wife wanted a Lexus and I originally went to a different dealership. I left very discourage in the lexus brand. Then I walked into Rallye and met Neil wow what a different in dealership. He really made our decision to do business with a first class salesperson and he restored our opinion on the Lexus brand. If your looking for a Lexus stop by Rallye Lexus and ask for Neil Fogel and you to will have that WOW factor. Thanks Neil we love our RX 350!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our last minute decision to buy a new car

By happy guy on 8/21/2017 at 2:34 AM.

we had a great experience with Neil. We were trying to buy a car in a hurry, and he was able to help us to pick out the right car for us. we had a good idea what kind of a car we needed but he was able to reassure us about our decision and even through in a few perks. I will come back to him for all our future car purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Time Around

By chefroyl on 8/19/2017 at 8:11 PM.

I just finished returning my leased 2015 RX 350 to Rallye Lexus and Neil Fogel made it an easy decision as to what my next car would be. I'm now in the 2017 RX 350 and I couldn't be more pleased with it. Neil not only made the whole process seamless and painless but actually turned purchasing a car into an enjoyable experience. He took care of everything, even the smallest of details. I would recommend anyone shopping for a car to stop by Rallye Lexus and talk to Neil Fogel.

I would recommend this dealer.