Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.3  
Friendliness
2.7  
Overall Experience
2.1  
Price
2.7  
Quality of Work
2.3  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service!

By Unhappycamper on 8/27/2019 at 11:59 AM. Helped by Jake Black.

I came in to test drive a vehicle. They told me that I should probably call my husband to come with me. Then, they wouldn’t show me any vehicle before they run a full credit check on me, which I refused. When I asked to discuss the price, they asked if I was REALLY going to buy it or I was wasting their time and wouldn’t quote it. They told me to come back with my husband. I bought the new Subaru Outback instead and couldn’t be happier with my decision.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bait-and-Switch Advertising - Buy somewhere else!

By APH on 12/5/2018 at 6:23 PM. Helped by Celine Bourque, Victor Roy, Sahil Somi, Amber Soucoup, Haden Oxford, Alex Worden, Mike Raby.

I was in the market for a truck and Rallye Motors Chrysler had a used 2018 Ram 2500 Laramie Diesel listed on their website for $66,988. What transpired over the next two weeks was the sketchiest customer service experience I’ve ever had with a dealership. Over the 2 weeks, I ended up having to deal with 6 different people. Celine Bourque, Victor Roy, Sahil Somi, Amber Soucoup, Haden Oxford and Alex Worden by phone, online chat and email. After repeated requests to email me information, not one of them would give me any information about the advertised truck. They all just kept giving me the run around saying the only way to get information was to come in or talk on the phone. I would email one person and someone else would email back, usually saying “When can you come in?” And I would start an online chat with one person and someone else would take it over. I had gotten emails from sales people that I hadn’t even contacted asking when could I come in. I had never encountered resistance like this before and took a closer look at the ad and they were claiming that the truck was originally priced at $99,998. A $33,010 discount??? Eventually, my wife called in and Victor Roy admitted on the phone that the ad was fake and said the truck was actually brand new. (even though it was advertised as a used truck with 6,934 kms on it) When she questioned Victor about the advertisement, he stated that “It’s just an ad we run.” She asked him to explain that and he said “It’s just an ad. It’s not real. We do it all the time.” So, she asked if the truck in the ad was actually for sale and he said that vehicle sold a few days ago but they have others like it. That very same evening Alex Worden (who we had never made an inquiry to) from Rallye Motors Hyundai emailed and said that that vehicle was still for sale and gave a ridiculous quote of $67,000 plus $20,000 in taxes and fees. The entire two weeks were full of instances like these. The vehicle was advertised as used but was told it is brand new only to be told later it was a demo. Was told by Victor it was sold but then was told it’s still for sale by Sahil, Amber, Haden and Alex. Using “trouble with their email accounts” as an excuse for not getting back to me. Victor telling me the vehicle was at the Hyundai dealership but when chatting to Sahil he said it was at the Chrysler dealership. Sahil claiming that their managers “are only comfortable giving sensitive financial information in person or by phone directly as we are offering a product that is worth over 65 grand.” (I don’t see the sensitivity in a list of standard features, options, fees and the cost) Amber claiming that the sales managers were too busy to email………but not too busy to take a phone call. Alex promising to email me right after his morning meeting but he never did. Sahil saying that I had to talk to someone in person as it was “a waste of time” for their managers to email me. All this and more over two weeks from two separate inquiries from my wife and I, both with the same result. We couldn’t get any information from anyone. I finally contacted the director of sales, Mike Raby, with my concerns and he didn’t email me back either. It is extremely disappointing to see that Rallye Motors treats potential customers this way. We weren’t asking for anything out of the ordinary, just simple information we have always been provided on each and every vehicle we have ever purchased. When I found out that the ad was fake, it all made sense. It was just bait to get people to come in. There is now a different "Used 2018 Ram 2500 Laramie" on all their dealerships websites for $69,642 with 5,461 kms. Obviously more bait as it is also listed under the New Vehicles tab on the Chrysler dealership site for $86,150 with exactly the same VIN and stock number but with only 12kms on the odometer. Their dealership websites are full of ads for used vehicles that are also advertised as new. I'm guessing all the "used" ones are, as Victor Roy put it, not real. It's just something they do all the time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to deal with!

By Big Red on 9/21/2018 at 2:17 PM. Helped by Chuck, Renee, Jordan.

The gang at Rallye made a lot happen in a short time .. a few emails & a couple hours & it was done! I wouldn't hesitate to deal with them again & if asked, would certainly recommend them. I might add, this is my second Jeep from Rallye while I've bought 4 vehicles elsewhere in Moncton & Rallye's professionalism is to be commended!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

5 month old vehicle - towed twice

By Empty44 on 7/9/2018 at 3:20 PM. Helped by Helene.

Bought a brand new wrangler in mid February 2018. Currently I have 4400 km on it. I drive it very cautiously and never take it off reading. In March, with 800km on it, it would not start, so I had it towed. 2 weeks ago, it wouldn’t start again, so had it towed. As of today, they still don’t have the part- 2 weeks. Called Jeep customer service, which is a lost cause. No general manager it seems at the dealership. Emailed the finance manager (Helene) and the new car sales manager, no one responded. Extremely disappointed. Will be sure to share this experience with my family, friends and colleagues.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rallye dodge is a rip off!!!!

By The guy that got roped off by ralley on 5/25/2018 at 8:56 PM. Helped by Mark and red hair guy from the garage.

Rip off I dropped my 15 ram off for alignment,tire rotation,balance they took my money to find out that my tire rotation was NOT done my steering is messed up to the point of it sticking feels like no power steering.they had my truck for a week I picked it up today and asked why they didn't do the rotation and got into a heated argument with the mechanic calling me a LIAR in the service department!!.i got NO good service and left $220 less with very little work done and tires back on in the same way. They DON'T honor their warranty said I had to have my interior cleaned so they can take picts of stains with a platinum interior warranty . I hope the owner addresses this problem

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By Jon Lutes .Great place to buy a vehicle.

By Jon Lutes on 2/23/2018 at 7:08 PM. Helped by Darren and Marie also Jason..

I recently purchased a 2017 Dodge Ram 1500 from this dealership. From the moment I walked in I was welcomed and as I bombarded the sales staff with every imaginable question they patiently gave me the answers I wanted. The staff here at rallye motors were very knowledgeable and went above and beyond my expectations. They treated me great when I bought my Jeep JK unlimited a little over 4 yrs ago and did so again this time. I would recommend this dealership to everyone. I would like to thank everyone for another great buying experience.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

customer service

By aaron1 on 12/1/2017 at 2:02 PM. Helped by Denis Richard service advisor.

Bought a brand new 2017 dodge ram from ralley. Sales were profesional and very helpful . However service lacks . On two seperate occasions the truck was returned to me with greese all over interior of truck and scratches on outside of truck . Door panels were scuffed and generally lack of care . it was brought to the attention of the service manager and said it would be delt with . After second time i stopped having vehicle services there . However when the cv shafts and front diff failed i found myself once again dealing with service . The truck was looked at and parts were ordered . Once again truck door panels and greese everywhere . Giving up on common sense with this dealer nothing was said . When the truck was taken for the actual repair i asked the service advisor to please ask mechanics to be more careful . The advisor bluntly said why dont i take my work somewhere else if i was not satisfied with greese . To the point i have and never will go back . One hast to ask why a buisness has such an attitude they dont care and do shabby work . you be the judge .

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service with a smile

By bella on 8/15/2016 at 1:04 PM. Helped by Migiel and Claude.

Not 1 complaint when it comes to service here. Each and every staff member are happy to help and any issues are on my part resolved efficiently. Price match with receipt on most if not all items. pretty good reason to service yr. Dodge where you purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service EVER!

By scolaire on 6/29/2016 at 5:59 PM. Helped by Phil Leger, Adam.

First, Adam was VERY respectful of my needs and offered me what I wanted. He stayed available for my MANY questions during and after the purchase. THANK YOU! :) Second, Phil from finance acted like a gentleman and was very human to my situation and needs. He made everything he could to accommodate me. He was by far the most awesome finance manager I came across. A1! Thanks to both of you I now drive my 2016 Dodge Caravan with a big smile on my face. Thanks guys you rock!! Jennifer-Anne Forgues

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional & Enthusiastic

By Rick Smith on 6/3/2016 at 1:52 PM. Helped by Adam Koehler, Phil Leger.

My wife and I recently traded vehicles and were served by Adam Koehler and Phil Leger. Adam was so enthusiastic in doing his job and couldn't possibly do enough for us. We felt very comfortable in dealing with Adam and Phil and they both were very professional. We made our commitments also as we were pressed for time. We love our new Journey. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome

By trailhawk guy on 5/30/2016 at 11:32 PM. Helped by Adam Koehler,Phil Leger.

ALL I can say wow Adam was amazing it was like dealing with your best friend, I was trading in a 2012 jeep wrangler which I loved told Adam what my budget was and honestly didn't think I could get into a 2016 jeep Trail Hawk because of my budget he made it happen at my price gave me great deal on my trade bought it may 30 2016 already washed it and got my first coat of wax on it,.If anybody out there is buying a new car call Adam , its worth it, he makes the experience so easy and treats you not as a buyer but as a friend. Also Adam introduced me to the service people which has never happened before which they explained your maintenance plus gave the prices that each one cost unheard off. Thanks again Adam I hope your the one that sells my jeep. PS Special thanks to Phil who made the paperwork so easy and explained everything so well,.cant say enough about my experience not only did I buy a new jeep I made two new friends. Thanks again guys Bruce

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professionalism

By flyboy on 5/25/2016 at 12:24 AM. Helped by Adam Kohler, Phil Leger and Mike Raby.

Great communication skills, knowledgeable and felt right at home. Adam was great to talk to and was very helpful in suiting our needs in a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Impressive Sales and Service

By NicoleMurray on 5/16/2016 at 12:02 PM. Helped by Adam Koehler, Dan White.

We went in to just 'look around' and test drive a Jeep, and ended up buying a 2016 Jeep Patriot thanks to Adam Koehler's excellent sales initiatives and service. Adam's dedication to make sure our little family of four got the best at a good deal was exceptional, and we cannot thank him enough for it all. The efficient and timely manner our file was dealt with really blew us away and we are very happy with the end results. Adam is the best salesperson we have dealt with and we would highly recommend going to him to get outstanding service! Dan White was our financial magician and worked wonders with the numbers. We cannot thank him enough for his help in crunching numbers and making it all fall into place. Nicole & Chris Murray

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fast, exceptional service

By Strebor56 on 4/21/2016 at 12:56 PM. Helped by Tim Steeves, Phil Leger.

We purchased a new Dodge Grand Caravan SXT on April 18, 2016. We were looking for the lowest cost model which offered full StowNGo seating. All was taken care of in one day. No need to go back to pick up vehicle, it was prepped, including rust proofing, fabric protection, paint protection all in the same day.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Persistence really paid off!

By IanKathryn on 4/20/2016 at 1:54 PM. Helped by Bill Renton, Dan White.

For the first time in my forty years of buying vehicles, I think I've found the best salesman yet. I'm pretty particular and Bill Renton did an outstanding job in finding me the exact vehicle I was looking for. Even when it looked bleak, he followed up and took my criticisms very professionally. The over all experience at Rallye Motors Chrysler was great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top Notch Service - above and beyond!!

By TDeWare on 4/19/2016 at 3:27 PM. Helped by Adam Koehler, Sean Kavanaugh, Phil Leger.

We purchased a new Jeep Wrangler Sahara on March 30th, 2016. We were looking for a specific color, which was not on the lot. Adam Koehler looked around the lot for another vehicle in that color in order for us to see exactly what to expect. He helped us build the Jeep we wanted and gave us great advice on whether certain options were worth the extra $$. We walked away with our jeep ordered and with everything we wanted, and then some! Adam answered all our questions and concerns! Top Notch salesman! Thank you Adam. Our sales manager Sean Kavanaugh was also very helpful on our trade-in and working out a deal in which we were very pleased with! Phil Leger was our Finance Manager and worked very hard to get everything settled with our loan/payments. I think it is safe to say that our file wasn't an easy one. With time constraints (on their side and ours) and requested changes, frustration was sometimes evident. However, they all remained personable and were invested in making our purchasing experience an enjoyable one. Thank you!! In summary, all 3 were very professional, helpful, and committed to us as customers. I would definitely recommend dealing with any 3 of these gentlemen. Thanks for making our purchase and enjoyable one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best new vehicle purchase in our lifetime

By Bill Brown on 4/18/2016 at 3:35 PM. Helped by Andre Drisdelle, Adam Koehler, Phil Leger.

We are from western Annapolis Valley, NS. From the initial internet contact to the telephone negotiations, then the one day visit to this outstanding dealership and team, this has been, by far, the most rewarding and satisfying new vehicle purchase in our life experience. The very competitive pricing, fair offer on our trade-in, and top-notch customer service compel us to recommend this dealership to all our friends and family in Nova Scotia. Ecstatic that we now own a Dodge Ram 2500ST.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent help and service

By Jeep Patriot on 4/12/2016 at 9:53 PM. Helped by Adam Koehler.

Purchased a new Jeep Patriot with the help of Adam Koehler, he helped us find exactly what we were looking without any pressure to buy. Adam arranged to have the vehicle shipped from another location in a very timely matter. Purchasing a new vehicle was a pleasant experience and would highly recommend Adam as your sales person, THANKS ADAM!!!. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient Saleman Leads to Sales

By jjj2016 on 3/29/2016 at 10:52 PM. Helped by Adam Koehler & Phil Leger.

Purchased a Jeep Cherokee on March 28/16. We have been looking at new vehicles since the summer of 2015.We have gone in at dealership numerous times to test drive different new vehicles.Adam was very patient with us, always friendly and ready to go the extra mile with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience staff was very helpful and well knowledge

By ordie on 3/24/2016 at 3:28 PM. Helped by bill,.

the sales rep and service center was very knowledgeable in there field. The finance rep was also very help full in explaining the whole process in regards to getting the vehicle.

I would recommend this dealer.