Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.2  
Price
3.8  
Quality of Work
4.5  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable

By Walter on 9/5/2019 at 4:34 PM. Helped by Jason Millikan.

Jason Millikan did an excellent job as our sales man. He was very knowledgeable and didn’t pressure us at all. Very pleased with the sales and would highly recommend to anyone else in search of a new auto

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy experience

By Chris G. on 3/4/2019 at 10:36 PM. Helped by Chris Lane, Geni Edwards.

Done my online research for last couple of weeks. Called the dealership. Asked for sales manager. Told him my wifes lease was almost up. Let him know colors and accessories i was and wasn t willing to buy and what i was willing to pay. He found what i needed at another dealership. Called me when it arrived. Drove down to the dealership that evening. Signed everything and was out of there in about an hour. Nothing out of pocket and payment only increased by 8 bucks from previous payment. My wife and I were both pleased with the experience.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Service department leaves people waiting

By Hank on 9/17/2018 at 9:32 PM.

For the second time at Ralph Hayes Toyota I was left waiting for my car after being completed. Last time the service tech left for lunch after my car was done and no one notified me and left me waiting. Today he actually went home for the day with my keys sitting on his desk. I took a walk outside both times and found my car done and sitting there. I would still be there if I didn’t get it myself.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership

By jw on 9/15/2018 at 6:37 PM.

Ralph Hayes Toyota made buying a new Camry a pleasant experience. Joe Gant, in particular, was very helpful and professional throughout the whole process. We especially appreciated this after our previous dealings with Dave Edwards Toyota in Spartanburg. It was well worth the extra drive to Anderson.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent dealer

By heath on 2/20/2018 at 4:57 AM. Helped by Tim.

Highly recommend Ralph Hayes Toyota. Zack and Tim were excellent to deal with, and always promptly responded to calls and texts. Most painless car buying experience. Drove 8 hours to purchase from them and would do so again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4runner TRD PRO Purchase

By JHW on 8/10/2017 at 9:24 PM. Helped by Bunky III and Mike.

Ben Moran and the Salesman Mike were able to get me the exact 4runner that I wanted with the options I was looking. I was very pleased with the managers after we had a little issue come up they went above and beyond to fix the problem. Thank you, Mike, Ben, Bunky, and all the others involved in this purchase. If you are looking to buy a Toyota this is the place to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Diane H on 2/7/2017 at 11:56 PM. Helped by Karen Grant.

I went looking to trade my car for a new car. Karen Grant was able to help in the decision I made. Karen was a GREAT help in the purchase of my new RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It took three visits for us to decide what we wanted

By Seven Toyotas on 2/7/2017 at 6:29 PM. Helped by Karen Grant with support from Trey Taylor and Ben Moran.

We have purchased several vehicles (both new and used) from Ralph Hayes Toyota. This most recent purchase is an indication of why we like Ralph Hayes Toyota. We weren't certain what vehicle we wanted among RAV4, Highlander, 4Runner and Sequoia. Karen was very patient with us and helped us fit test these and then we went home to evaluate options and prices. After narrowing down our choice, Karen helped us pick and drive some vehicles. After making our final selection of a Highlander with the options we wanted, there were none in stock, so Karen got the dealership people needed to find us one within the Toyota system. A phone call later that day resulted in the Highlander we wanted at a price better than a couple buying services available to me. The vehicle we wanted at a very good price? What more can you ask!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and friendly service!

By Lisa Minnick on 1/18/2017 at 12:18 AM. Helped by Karen Grant.

Understanding and friendly staff! We are repeat customers and will be again! While the process of paperwork takes time, they were faster and more efficient than other dealerships

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Vickie D Moore on 1/5/2017 at 4:30 AM.

The salesperson was very nice and understanding to my needs. She was the reason i returned the second day to purchase a vehicle. Thank you Misty Johnson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent personal customer service!

By thedebbie on 1/11/2017 at 3:43 AM.

Bridget Reynolds had the patience of a saint when dealing with my indecisiveness! No matter how many times I walked into the dealership she was always there with a smile. Bridget is an absolute pleasure to deal with and a wealth of information. She introduced me to the best of the best at Hayes Toyota to assist with all my needs. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By MarciaCain1972 on 1/10/2017 at 11:18 PM.

I brought my first Toyota from Ralph Haynes and was very pleased with my experience so I came back to Ralph Haynes again. Bill and Joe both were very helpful and knowledgeable with my selection of a new car. When I buy another car I would love to work with these 2 men again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The employees were very friendly and helpful ! nice place !

By bill & mary on 1/10/2017 at 6:56 PM. Helped by Billy Tran.

My Salesperson was Billy Tran and he did a OUTSTANDING job finding me a truck that fit my budget and plan. Also the Dealership was clean, friendly and Nice ! I will shop there to get all my car needs. Also the Finance Dept was Great! Did not hassle me on my checking out . People did a great job! Thanks, Bill & Mary

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Jason.

By Amberly G on 1/10/2017 at 5:40 PM.

Jason was a great salesman. He was great at following up and making sure our needs were taken care of! So thankful for his help in making our car buying process smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and friendly customer service.

By Elizalea on 1/9/2017 at 5:46 PM.

Everyone was very helpful and made the expierence a great one. I will be using them in the future and would refer anyone I know to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Combine pleasure and duty!

By Louis & Zhanna Bourne on 1/8/2017 at 9:06 PM.

We visited Ralph Hayes Toyota in Anderson for the service and to buy a new vehicle at the same time and we left the dealership full of satisfaction. All guys, Jimmy Dochney, Johnny Thomas and Scott Osborn did a great job as usually. The service was done in a right time and we didn't lose no one minute talking about new vehicle purchase. This is the second time when we bought car from Jimmy Dochney and every time he does a great job for us. All staff is very professional, knowledgeable and friendly. It's always pleasant for us to deal with them. We also would like to mention that you have a very nice, clean and comfortable waiting area. Thank you to everyone for your great job and we definitely continue our relationship with Ralph Hayes Toyota and we'll recommend it to our friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying new 4Runner

By Scarroll22 on 1/8/2017 at 5:03 PM.

I had a great experience buying a new 4Runner from Ralph Hayes. From the customer service to pricing to trading in my old vehicle, the dealership was great and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By happybuyer on 1/7/2017 at 6:34 PM.

Pleasant experience, no hassle or pressure sales tactics. The staff I worked with were knowledgeable, friendly and did their very best to ensure I remained a local buyer. All in all it was the best buying experience I have had in over 12 years. Would highly recommend Ralph Hayes Toyota to anyone looking at a new Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Friendly and professional

By Cargirlkaren on 1/7/2017 at 5:51 PM.

Jason was very pleasant and professional in helping us find and purchase a car and showing us all the functions of it. We would definitely consider buying another vehicle from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a used 2014 Tacoma prerunner

By Jeremy on 1/7/2017 at 2:54 AM.

Misty did a fantastic job getting to me quickly and answering any questions I had about the vehicle. She quickly took me to her desk and we worked through the deal quick and smooth.

I would recommend this dealer.