Dealer 2-Year Rating

Overall Rating

1.3 / 5
Customer Service
1.3  
Friendliness
2.3  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1.2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

PLEASE AVOID AT ALL COST

By J. Smith on 4/19/2017 at 3:15 AM. Helped by Rick Mills & David Haga.

******WARNING Avoid this dealership at all cost****** Had a very bad experience at this dealership. The entire purchase process was horrendous, I would give 0 stars if possible. I interacted with Rick Mills and David Haga. I was in the market for a used sedan which ended up being a lemon. This location was not close to my residence so I asked a ton of questions prior to arrival. I asked if the dealer had the car fax and was told they do. Of course a dealer would say nothing is wrong with the car but when I asked to see the service records, David asked Rick to run the carfax and he proceeded to hand me his cellphone with the preview version like I'm an idiot. Ultimately what i found out about the car is they put new brake pads on worn rotors, coolant leak in conditioning system and a faulty computer module. I audited all the paper work and found the advertised warranty was not registered. I literally had to send them a screenshot of the adverisement. Then to top it off It off I couldn't even get a full tank of gas. Very....Very... poor customer service skills. Everything about this process was unprofessional. People if your reading this there are many options to choose from within 20 minutes of this location. Save yourself the hassle and look elsewhere. Warning! You do not want to do business with this dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service is horrible

By jh76 on 4/4/2017 at 5:57 PM. Helped by n.a.

I will never do business with Ramsey Ford again. They have had my car for a whole month tomorrow for a transmission issue that is covered under warranty. They did not touch the car for almost a week and then needed a special tool that took them a week to get. Then the tool was the wrong one so took them another week to get the correct one. Apparently only have one guy that works on transmissions and he is out sick. I am so fed up. Making a payment on a car that I don't even have is beyond irritating especially since I have talked to other places/people and they say it shouldn't take this long. All I get is a Sorry....

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price

They obviously didn't want my money

By jdeems on 10/21/2016 at 10:15 AM. Helped by Frank and Frank.

Closest dealer to home, went in and met with Frank Robinson and Frank Sanza. They found us a truck at a different dealer, took them forever to figure out if they could even get it, when they finally did, they told us it had additional features not listed on the sticker that I didn't want to pay for and they wouldn't negotiate $275 of options I didn't even want. We were pre approved already through our credit union and we told them we didn't want our credit run again. What do they do... Run our credit. Never going back again. They obviously didn't want my money

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away

By 60wner on 11/20/2015 at 8:01 PM. Helped by Scott.

Dropped off my truck for bad heads. They put broken parts back on my truck. And told me they knew they were broke . now I have to spend 3 k at another dealership to fix what they were supposed to . They don't stand behind there work. Did I mention it took almost 3 months to do what they did. But only two weeks to say they will not participate in repairs . avoid this place at all cost.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Service department is horrible

By Urythmic mickey on 8/25/2014 at 10:45 PM. Helped by None.

Took my new truck in for service due to problem with regen. Made an appt 2 weeks early requesting to get in early since I could not be without wheels all day. Not only did they not get me in early, my truck sat outside the dealership for over an hour and they said they did not know I was there waiting while they could see me standing around. I have spent allot of money with them and still treated like I don't matter. Found another dealership an hour away where they did not know me and I have never spent money with them and not only did they get me right in, as they told they would, they diagnosed the problem right away even when it did not come up on the computer. I will never use Ramsey ford again. They are nice when buying but horrible at service. They do not respect their customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will never take my vehicle anywhere else!

By smickkendra on 8/18/2014 at 2:22 PM. Helped by Tim, Jerry.

My vehicle was having problems with its transmission, I had no idea what was going on so I called Ramsey Ford and was directed to their service department. The gentleman on the phone was so friendly and informative. He explain what he though was wrong with the vehicle and what steps to correct it. I brought my car in and dropped it off with in a few hours I got a phone call with the diagnoses of my vehicle. The service adviser was correct, I was blown away on his knowledge, I gave the okay and later that day my vehicle ran better than before! I can not express how thankful I am that the service department at Ramseys was able to get in me and my vehicle running like new again. I recommend anyone who is having vehicle problems or just needs to get it served to take it to Ramsey Ford in Rising Sun I will forever bring my vehicle here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By soccermom1988 on 4/11/2014 at 6:36 PM. Helped by aaron and tim.

I have had the best experience with Ramsey Ford! My last visit I was having transmission problems, they were able to diagnose the problem in a very timely manor. The service advisor Aaron called me when they had found out what the problem was. He explained everything, what parts needed to be ordered, how long it would take to fix and reassured me my vehicle was in great hands. The next evening I went to pick up my car and it felt brand new again! I would recommend this dealership to anyone who was quality service from such caring and friendly people. I will never take my car any where else and their owner advantage rewards program is a great way to earn money back to use for future services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was perfect, from the call for an appointment...

By Michael80 on 3/27/2014 at 5:15 PM. Helped by Aaron Younger, Tim Ridgely.

Everything was perfect, from the call for an appointment to the visit and they even followed up to make sure I was happy. I would recommend these guys.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rick was great...came from 100 miles away and he made the...

By brucewesner on 2/18/2014 at 3:13 PM. Helped by Rick Mills.

Rick was great...came from 100 miles away and he made the trip well worthwhile..bought a 2012 Silverado.great truck! everyone there was very friendly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My brand new 2012 ford focus I bought from ramsey ford In...

By lettingothersknow on 8/9/2013 at 5:08 AM. Helped by service manager and the technicians.

My brand new 2012 ford focus I bought from ramsey ford In rIsIng sun md a year ago. First time I took the car there was for transmission problems. Was obviously lied to considering the last time they replaced the clutches and seals they had the car for 8 days I had to call them to find out what was going on. Took them another two days to fix the car. also a rattle in the front end of the car. They told me it was a baffle in the muffler. That is still there... REALLY I'M NOT STUPID went on a trip ended up getting stranded 500 miles from home..got the car to another dealership and come to find out when they worked on the transmission you have to take the axles out. The axle nuts where not tightened. The bearings in the wheels were getting ready to lock up and my tires were just hanging there. to think I was on i81 ..and had three other people In my car and one of them was my grand daughter 13 months old....scary And the nut. To the ball joint was tightened so hard that it was bent. After three days of being stranded finally got home thanks to the dealership who helped me.and fixed my car without charging me a cent and said they would talk to Ramsey about that. Went to Ramsey when I got back home. no apology for the inconvience. The service manager acted like he didn't know anything about it. When asked how would you feel if I had fixed your car and your family was in it with axle nuts not tightened how would you feel ??? His response....it wouldn't matter..REALLY ?? What kind of people does ramsey have working for them ?? The service manager tried telling me ford would pay for exspenses like hotels and such.. I asked him why would ford pay for it it's not the vehicle that caused it . It was caused by who worked on it ?? no answer to that questIon eIther. That's not covered under the warranty. He had no answer for it . SO VERY RUDE .. We have bought 5 or more vehicles from them and that's the best they can treat what was once there customer SO SAD !!! Therefore I know it's not the product I bought but the customer service I been gettIng After my experience I will never never buy nor let them work on my car ever again. I will never recommend Ramsey ford. Not only poor customer service but what happened could of had a very deadly ending. They work on them but never fix anything.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY FROM THIS DEALERSHIP!! They are such a rip...

By jwood0507 on 2/21/2012 at 4:31 AM. Helped by David May, Will Buckworth, Amanda, Frankie.

DO NOT BUY FROM THIS DEALERSHIP!! They are such a rip off and do not know anything about diagnosing/fixing vehicles. I bought a 2006 Mercury Mountaineer off of them and have had nothing but problems. I was assured when I bought the vehicle that they would make everything right with it until I signed the agreement and drove off the lot. The transmission acts up and I told them I wanted it serviced and fixed before I made the deal and they assured me they would but after the deal was done they continued to tell me that they could not duplicate the problem and would not service the transmission. Immediately after buying the vehicle, it started miss-firing so I took it in for service. Again, I was told that they could not duplicate so I picked the car up unrepaired. After a few weeks the car was barely running and the check engine light came on. The dealership finally replaced the spark plugs and 2 coil packs at no charge and they fixed an exhaust leak at no charge but they refused to correct the transmission issues. At one point, the dealership asked me to come in and ride with a technician so that I could point out the transmisson problem, so I did. The technician admitted that he noticed the transmission problem and that he would need the vehicle for at least a day to remove the transmission and correct the issue. I also explained to him that the AWD acted funny in the snow and he told me that was not normal and he would fix that as well. After having the vehicle for a week, Ramsey finally contacted me and told me that they drove the car again and could not duplicate the problem. One of the many times they had my vehicle in for the transmission issues, they issued me a loaner vehicle. After I returned the loaner and picked up my vehicle, I received a bill in the mail for a toll violation in the loaner vehicle which occured after I had returned the vehicle. Someone else had violated the toll in this vehicle after I had returned it and they tried to pin the bill on me. I took the car in for PA inspection and it failed for rear brakes and rotors. I was also informed that it needed a new serpentine belt and new fuel filter at the inspection station. All of these issues should have been addressed before they sold me the vehicle but were not. I contacted Ramsey hoping they would replace these parts and they blew me off, ignored my calls, and would not return my calls. This is only a brief summary of my horrible experience at Ramsey Ford but hopefully enough to persuade anyone from dealing with them and getting ripped off.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Overall a great expirence! Salesman was friendly and...

By Neverforget0722 on 1/19/2012 at 5:07 PM. Helped by Jeremy Plath, Frank Sanzo.

Overall a great expirence! Salesman was friendly and knowledgable. Sales manager worked with me on everything and was not pushy. The general manager was very knowledgable and personally assisted in my buying process. I would highly recommend this dealer and these employees to anyone looking for new or used fords.

I would recommend this dealer.