Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Leon on 1/18/2019 at 6:22 PM. Helped by I have no idea..

We are very happy with Ford Escape. Randall Ford Service Dept are great The waiting area is very comfortable & clean The free coffee is a very nice touch. Thank you..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy transaction

By blk on 1/15/2019 at 9:38 PM. Helped by The F&I gentleman.

Great help from Peter Rossum. He was very patient with me while I looked at numerous dealerships and browsed other vehicles. He was never pushy but instead waited for me to contact him and set up a time to look at a vehicle which I found on their site - and after all my looking Randall Ford's is the one I purchased. The transaction was seamless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman!

By Myfordbuy on 1/3/2019 at 2:21 AM. Helped by Peter rossom.

Great experience! Our salesman Peter was awesome. Kind. Fair. Would buy again in a heartbeat! We didn’t go in expecting to buy a car. It was late in the day just before closing on 12/31/18! So everyone including us want to go home. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Place to buy. Ask for Peter

By The Hoppers on 12/29/2018 at 10:58 PM. Helped by Peter Rossum.

Randall ford has a new building and excellent service. Peter Rossum the internet manager got us a great deal and help us get into a reliable vehicle. Ask for him and he will help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By Kbrunk on 12/15/2018 at 6:38 PM. Helped by Peter.

I just want to say a big thank you to my sales guy Peter! He was so awesome! Helped with everything along the way and stayed in touch. I was so pleased. Will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experienxe

By Alex w on 12/12/2018 at 2:18 PM. Helped by Peter Rossum.

Customer service was great when buying a new vehicle! Everything and everyone was excellent! Great selection of vehicles, and the environment was comfortable! Highly recommend Randall Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SALES STAFF WAS FRIENDLY AND ACCOMMODATING

By PIPNOFORD on 11/30/2018 at 6:14 PM.

GREAT VEHICLE GREAT PRICE. WELL DONE RANDALL FORD! ANY ONE IN THE MARKET TELL YOUR FRIENDS AND CO WORKERS WHERE THEY NEED TO GO TO BUY THEIR NEXT RIDE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Saintsnut90 on 11/19/2018 at 2:34 PM.

Our salesman Peter made our car buying a pleasure. He was very knowledgeable, great at following up, did his best to get us the deal we wanted. Because of Peter we will definitely be back to Randall Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Friendly and helpful

By Rickman on 11/13/2018 at 9:57 PM. Helped by Peter.

Out of two dealers that had comparable vehicles I chose to work with Peter at Randall Ford because he was not pushy and was accommodating to our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change with alignment

By ksimkins on 11/13/2018 at 4:33 PM. Helped by Issac.

As soon as I walked in everyone greeted me with a smile. I went in for a routine oil change for my truck. They called me and informed me I needed an alignment and new tires. I did indeed do the alignment. It was helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying car online

By Vailracing on 10/17/2018 at 7:58 PM. Helped by Peter Rossum, GM and Anthony Branum.

Ford is amazing this is our second car. Peter Rossum sold us the vehicle he was was so kind, honest and fast all that in a bundle . We called told him what we wanted and he hit the ground running and found us our Ford Escape. The GEneral Manager was so great and helped place us in our car with out hassle. The finance director Anthony Barnum was fast and so kind. We were in and out with our purchase.We will never go anywhere else to purchase cars again we have found our home. You won’t be disappointed give them a go!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Shady..unprofessional

By Shaneraponi on 10/12/2018 at 12:31 PM. Helped by Peter Rossum.

Wanted to buy a 2016 GMC Sierra 2500 hd. The first day I contacted them I had to wait because they said somone had called and was coming in to buy it and they would let me know at the end of the day if it was sold. I didn’t hear anything by the following evening so I texted the salesman and asked if it had sold and he said it was still available but it was his day off so he couldn’t do anything for me, but informed me to send my credit app in and asked what time would be a good time to call me the following day and I told him anytime....so the next day about 11:30am rolls around and I haven’t heard anything so I contact hi. Again and he says he’s currently working on it for me. I though oh great....gets ahold of me a while after to discuss my options and a few mins later says I’m not going to believe it but the gmc has been sold by another salesman and they were finalizing the deal as we spoke. So basically...I had to wait the first day for somone that called and said they were coming and never showed....then I had to wait because it was his day off...and then they finally start working with me and sell it to someone else. Very unprofessional.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wasted two hours drive time .

By screen name blank on 9/13/2018 at 9:53 PM. Helped by Ray.

Called dealer to see if car was still available. Salesperson called me back and described car as having a few minor scratches. I drove to Ft. Smith only to find roof had hail damage, drivers door had two foot long dent in it and tires were so bald, one I felt was as smoothe as a bald mans head. Total waste of my time and gas. Will never return to this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By MonicaC34 on 8/29/2018 at 4:27 PM. Helped by Peter Rossum.

I had an amazing experience at Randall Ford. My sales rep (Peter) was great, he actually took the time to help me. Once again Ford out done themselves. Thank you!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great customer service not pushy!

By Harygall on 8/17/2018 at 8:46 PM. Helped by Robert.

Robert was very helpful in getting me the car I wanted. He didn’t try to sell me anything other than what I was interested in and was very considerate of my needs of a vehicle!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Jayray on 7/10/2018 at 9:19 PM.

I bought a vehicle they had it longer than I have it is still not fixed. Management got frustrated with me and is no longer taking or returning my calls. My vehicle has a ton of issues and I have not been able to really drive it and it's still not fixed.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great experience

By Woo1969 on 7/5/2018 at 8:26 PM. Helped by Peter Rossum.

Had a great experience at Randall Ford. The staff is courteous, the facility is nice and updated. Peter Rossum, our sales man was very pleasant and knowledgeable. They also had a great selection of new and bbn used vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased at how quick it was to get in my SUV.

By Lydia18 on 6/30/2018 at 3:27 PM. Helped by Peter Rossum.

I would recommend Peter Rossum to anyone looking to purchase a car from Randall Ford. He was very helpful and friendly. We was in and out .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless!

By Davenport on 5/24/2018 at 3:45 PM. Helped by Peter, Noel.

I did some research and price matching online about the car I was purchasing. I looked at a couple dealerships out of state and here in Fort Smith. I found the car I wanted at Randall Ford and submitted an online inquiry. Peter, called me first thing the next morning! I decided to go by and do a test drive and of course fell in love. Considering the other offers and incentives from other dealers, Peter took my info and found me EVEN MORE DISCOUNTS! I had to leave to go to a couple appointments and left it all in Peter's hands. While sitting in the doctors office I got a text from Peter saying HAPPY BIRTHDAY FROM RANDALL FORD, your new mustang is ready for delivery! It was the smoothest transaction I have ever had with any dealership! Peter and the finance manager Noel went above and beyond and pulled the car onto the showroom floor to help pull off the surprise to our son! This is our second vehicle from Randall Ford in the past year and our first interaction with Peter. Let me tell ya, they have our business for good! Thank you Peter and Noel for this amazing experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 hour Raptor

By Versile on 5/23/2018 at 5:50 PM. Helped by Peter, Anthony.

I've never had such a great experience with a Dealer as I had with the folks at Randall Ford. Peter expertly guided me through the process while Anthony fought hard on the financing. Results, less than 3 hours and 30% lower interest rate than I expected. Great Job!

I would recommend this dealer.