Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying car online

By Vailracing on 10/17/2018 at 7:58 PM. Helped by Peter Rossum, GM and Anthony Branum.

Ford is amazing this is our second car. Peter Rossum sold us the vehicle he was was so kind, honest and fast all that in a bundle . We called told him what we wanted and he hit the ground running and found us our Ford Escape. The GEneral Manager was so great and helped place us in our car with out hassle. The finance director Anthony Barnum was fast and so kind. We were in and out with our purchase.We will never go anywhere else to purchase cars again we have found our home. You won’t be disappointed give them a go!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Shady..unprofessional

By Shaneraponi on 10/12/2018 at 12:31 PM. Helped by Peter Rossum.

Wanted to buy a 2016 GMC Sierra 2500 hd. The first day I contacted them I had to wait because they said somone had called and was coming in to buy it and they would let me know at the end of the day if it was sold. I didn’t hear anything by the following evening so I texted the salesman and asked if it had sold and he said it was still available but it was his day off so he couldn’t do anything for me, but informed me to send my credit app in and asked what time would be a good time to call me the following day and I told him anytime....so the next day about 11:30am rolls around and I haven’t heard anything so I contact hi. Again and he says he’s currently working on it for me. I though oh great....gets ahold of me a while after to discuss my options and a few mins later says I’m not going to believe it but the gmc has been sold by another salesman and they were finalizing the deal as we spoke. So basically...I had to wait the first day for somone that called and said they were coming and never showed....then I had to wait because it was his day off...and then they finally start working with me and sell it to someone else. Very unprofessional.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wasted two hours drive time .

By screen name blank on 9/13/2018 at 9:53 PM. Helped by Ray.

Called dealer to see if car was still available. Salesperson called me back and described car as having a few minor scratches. I drove to Ft. Smith only to find roof had hail damage, drivers door had two foot long dent in it and tires were so bald, one I felt was as smoothe as a bald mans head. Total waste of my time and gas. Will never return to this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By MonicaC34 on 8/29/2018 at 4:27 PM. Helped by Peter Rossum.

I had an amazing experience at Randall Ford. My sales rep (Peter) was great, he actually took the time to help me. Once again Ford out done themselves. Thank you!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great customer service not pushy!

By Harygall on 8/17/2018 at 8:46 PM. Helped by Robert.

Robert was very helpful in getting me the car I wanted. He didn’t try to sell me anything other than what I was interested in and was very considerate of my needs of a vehicle!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Jayray on 7/10/2018 at 9:19 PM.

I bought a vehicle they had it longer than I have it is still not fixed. Management got frustrated with me and is no longer taking or returning my calls. My vehicle has a ton of issues and I have not been able to really drive it and it's still not fixed.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great experience

By Woo1969 on 7/5/2018 at 8:26 PM. Helped by Peter Rossum.

Had a great experience at Randall Ford. The staff is courteous, the facility is nice and updated. Peter Rossum, our sales man was very pleasant and knowledgeable. They also had a great selection of new and bbn used vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased at how quick it was to get in my SUV.

By Lydia18 on 6/30/2018 at 3:27 PM. Helped by Peter Rossum.

I would recommend Peter Rossum to anyone looking to purchase a car from Randall Ford. He was very helpful and friendly. We was in and out .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless!

By Davenport on 5/24/2018 at 3:45 PM. Helped by Peter, Noel.

I did some research and price matching online about the car I was purchasing. I looked at a couple dealerships out of state and here in Fort Smith. I found the car I wanted at Randall Ford and submitted an online inquiry. Peter, called me first thing the next morning! I decided to go by and do a test drive and of course fell in love. Considering the other offers and incentives from other dealers, Peter took my info and found me EVEN MORE DISCOUNTS! I had to leave to go to a couple appointments and left it all in Peter's hands. While sitting in the doctors office I got a text from Peter saying HAPPY BIRTHDAY FROM RANDALL FORD, your new mustang is ready for delivery! It was the smoothest transaction I have ever had with any dealership! Peter and the finance manager Noel went above and beyond and pulled the car onto the showroom floor to help pull off the surprise to our son! This is our second vehicle from Randall Ford in the past year and our first interaction with Peter. Let me tell ya, they have our business for good! Thank you Peter and Noel for this amazing experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 hour Raptor

By Versile on 5/23/2018 at 5:50 PM. Helped by Peter, Anthony.

I've never had such a great experience with a Dealer as I had with the folks at Randall Ford. Peter expertly guided me through the process while Anthony fought hard on the financing. Results, less than 3 hours and 30% lower interest rate than I expected. Great Job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So Grateful

By Deidre1983 on 5/1/2018 at 3:07 PM. Helped by Peter( online department) and Anthony(finance department).

Was searching for a used car online and did a availability check. Shortly after received a call from Peter who works in the online department. He immediately took charge and informed me of what was available. Went to Randall Ford yesterday evening met Peter and Anthony who worked very hard on getting me into a wonderful car. Thank you Peter Anthony and everyone at Randall Ford who helped me get into my awesome new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy...great buying Experience!

By LouAnn on 3/14/2018 at 8:12 PM. Helped by Peter Rossum, Noel Harvey.

First time to go to Randall Ford. Was very pleased with the amount of help they had. I was also very pleased with the quality of vehicles they had. The facilities was so nice and people friendly and accommodating to visitors. I loved that! Went to look at a Nissan Rogue. The Rogue was in great shape and GREAT deal on it. It was a late Saturday evening when I came by. So my dealer and finance guy had to stay late and they never made me feel like that was a inconvience. They were very helpful and so friendly!! I studied for a month before going car shopping and found Randall Ford's prices to be very reasonable and comparable to others. I would recommend this dealership to anyone and so glad I went by Saturday. Love love my Nissan Rogue and the great deal I got on it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we've had at a dealership so far!

By Shelby & Fernando Burgos on 3/7/2018 at 2:29 AM. Helped by Rossum Peter, Anthony the tall guy didn't get a last name..

The worked with us on getting the car I really wanted. Peter from sales is outstanding at what he does. The dealership also was by far one of the nicest ones I've been to. They really exceeded our standards. I'm taking my sister there this weekend to hopefully get her a new car. If you're looking to buy, this is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fast and Friendly Service

By KJ on 2/28/2018 at 1:04 AM. Helped by Peter and Anthony.

Was looking for a new truck and Peter found just what I was looking for. Anthony got my financing done and I drove off in my new truck. Thanks, guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and best deals

By MissNikki on 2/17/2018 at 2:28 PM. Helped by Peter Rossum.

The sales team is extremely helpful, patient, and accommodating. I purchased a used car and they answered every question I could come up with for an entire week! Ask for Peter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best & easiest car buying experience!

By Melinda2136 on 2/9/2018 at 10:32 PM. Helped by Peter Rossum, Noel.

Randall Ford of Ft Smith is the best and easiest car dealership we have ever dealt with ... from the selection of vehicles, our Salesman Peter to the Finance Manager Noel. They have forever earned our business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Amr43971 on 2/7/2018 at 8:29 PM. Helped by Peter.

They were very friendly and our best dealer. I am very pleased. They got me in a truck that ive been looking for. Am very happy and I recommend anyone who is looking for a vehicle please go see Peter at Randall Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience for 1st time buyers!

By KimRenee on 2/1/2018 at 2:30 AM. Helped by Peter Rossum.

Peter was so polite and helpful during the entire experience.He went above and beyond to find us the truck we were looking for with the payments we needed. I will absolutely recommend him to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peter made buying a car an easy experience.

By Sam1234 on 1/26/2018 at 12:08 AM. Helped by Nolan, Peter, and Anthony.

They were extremely helpful, flexible with hours, and so patient with us. They made sure we got the vehicle we wanted at the price we wanted and the interest rate we wanted. Peter and Anthony get 2 thumbs up from the Johnson Family from Oklahoma!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randall Ford

By Drewduncaniii on 12/22/2017 at 5:20 PM. Helped by Peter.

Peter and the Randall Ford staff were amazing!!! I would recommend this dealer to anyone looking for a quality Ford truck. Can't say enough good things about these guys. Andrew Duncan

I would recommend this dealer.