Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.6  
Price
3.6  
Quality of Work
3.8  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great job brad cox

By leslie83 on 12/2/2017 at 5:27 PM. Helped by Brad cox.

I really like my car and love my experience it went great love how they really worked with us on price to try and get it to where we could afford it im so in love witht he car and this times experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Right Car, the right price

By kmdrsi on 11/6/2017 at 5:16 PM.

Randall Noe team found the car we were looking for, had it delivered and charged us the right price. All parties were happy. This is our second purchase from Randall Noe both of which were great experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Liz on 8/6/2017 at 7:48 PM. Helped by Daniel and Ben.

This was my first car buying experience. I was very at ease and did not feel any pressure. Test drives were wonderful. Very respectful and helpful employees there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randall Noe is Awesome

By Jenpri on 8/4/2017 at 10:15 PM. Helped by Shelby, Scott, Luis and Gene.

Best car buying/leasing experience ever! Attentive and knowledge staff from start to finish. Scott was excellent during the test drive. He explained all the features and add-on's. Even synced my phone to the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By Belk on 5/31/2017 at 5:47 PM. Helped by Brent Billingsly.

Thank you so much to Brent Billingsly for a great car buying experience. Your knowledge was all very welcome in closing the deal. You were a pleasure to deal with!!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Buying experience EVER.

By soniasimpkins on 3/9/2017 at 5:30 PM. Helped by Nick Max Langston, Jeff Edward.

Would not recommend this dealership to anyone. Bait & Switch. Drove 2 hrs to buy car that had been "confirmed pricing, confirmed car was onsite" only to get there at scheduled time and my salesman Jeff did not show. Max stepped up and said the car had been sold....in the 2 days since I had talked to Jeff on phone about buying it. (Later, when he was frustrated when I told him he screwed me over, he admitted the car that had been confirmed onsite on Wednesday Jan 11th had ACTUALLY been sold in November). They stated that they could not honor the confirmed pricing on the car, but could sell me another. Ended up costing me $2219 more. Went from 60 months of payments to 75 months just to get payments where I needed them to be. I SHOULD have walked out. I just felt bad cause a friend of mine took me and I didn't want the trip to be a wasted one. I drove 2 hours to get that price. They delivered my car to my house since they didn't have what I wanted. The car had a messed up paint job, 280 miles instead of 33, what looked like touch up paint on the side, and 4 low tires.....on a "brand new 2017" car, I immediately told them I did NOT want that car. I was told "hate to be rude, but....you signed for it....it's yours". Was also told if I wasn't completely satisfied with the car once the things were fixed on it, they'd see about getting me into another car. Never happened. Never took my calls after that. After it was repainted on top, I got it back with a scratched door and scratched sunroof, and damaged handle.....mailbox full. Longview Hyundai (which is also a Randall Noe dealership) is who stepped up to try to rectify the situation. Terrell dealership never took my calls after that 1st week. Worst buying experience ever!! I Do NOT recommend this dealership at all. Look up BBB.Com before you buy.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gift from God

By patriciawynn on 2/2/2017 at 5:16 PM. Helped by Justin. Benny. Marcia.

Terrell TX location. Thank you Justin my salesman, Benny Justin's manager and Marcia my finance lady for helping me keep my job and not becoming homeless.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Important

By jperez1708 on 11/24/2016 at 5:55 PM. Helped by Nick & Shelby.

I would recommend the dealership, Nick & Shelby where very nice. But the ball is being dropped somewhere after them. I met the owner and he was nice.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great overall experience

By ericajdotlee on 11/24/2016 at 5:30 PM. Helped by JW.

Great experience for what car buying is... The only downfall was my car wasn't cleaned when it was supposedly going through a final detail at the end.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst Customer Service Ever!

By Hwan Kim on 10/20/2016 at 1:16 AM. Helped by Max and Sara.

to whom it may concern: I was in the store today. It was a very very long drive. I must have gotten there today around 5:30pm ~ 6pm. Anyhow, I had spoken to a Sara yesterday. She informed me that because it is a long drive that she would be happy to fill up my gas tank if I can come out to Randall Noll Hyundai. Upon hearing that, I stated thank you and that I would be out there today Oct. 19 around 2:30pm... However, something came up and I was running late, so I called Sara back this morning that I would not be able to make it by 2:30 today; to which she stated that is no problem; we will be here by 8pm. She stated that I could come anytime. She again confirmed that she would fill up my gas tank. So I said thanks. Well fast forward around 5:30pm. I am arriving at Randall Noll Hyundai and I was greeted by Max and then Nick. In the beginning, Max was very friendly as a car salesman normally is. He informed me that Sara was not present and in fact that he was her superior. Max also confirmed that he would fill up my gas tank as Sara had stated. Well during the negotiations, when I rejected Randall Noll's offer, I stated that I cannot pay that was offered to me $20,300.00. I countered back with $18,000. I stated that I cannot pay more than $20,000 for TT&L. Upon hearing that, Max became irate and screamed at me and told me to get the xxxx out of his store. I said I will not pay that amount. Then he threatened me that he would call the police. I said, well what about filling up my gas tank as both Sara and Max had promised. He screamed at me more and yelled, "Get the xxxx out of my store! And turning to his coworker to call the police." Initially, I walked out; but after thinking about the actions of Max towards me, (a customer) I was very disrespected and spoken to in a condescending way. I decided to go back into the store and get an apology... and also to verify the names of "Max". Honestly, I do not think this Max fellow is fit to work as a salesman with a hot tempered, disrespectful, and condescending personality as him. Sincerely, a customer, Paul

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Do not buy the car from here !

By Kenneth Chu on 8/18/2016 at 5:41 PM. Helped by Shelby, Duwin.

First of all, they did not honor with the email price they quoted, even I called and confirmed the price before I went ! Then the brand new car only delivered with one key, has been over a month from now and still no one really try to help getting another key for me, the sales team just keeping ignored my phone calls. Most terrible dealership experience I had !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my first Hyundai

By michael.hatley1576 on 7/5/2016 at 4:37 PM. Helped by Benny Nordin Nick Carbacio.

Benny Nordin is the best sales person I have ever met, and Nick is one of the most intelligent General Managers that a customer could ever ask for. Both of these guys know how to do business on a very effective and efficient manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By rick.westbrook63 on 4/2/2016 at 4:21 PM.

Great service. Everyone was great and courteous. I never had a better experience while buying a vehicle. I had such a great time and bought such a great vehicle. Time really flew by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By NICK.CATALANA on 1/27/2016 at 7:32 PM. Helped by Nick Carbacio.

Great attentive service. Knew the car well and acted like we were the only customers there. really made us feel welcome and answered all of our questions. We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Integrity is the word of the day.

By JJANACEK1 on 1/20/2016 at 5:02 AM. Helped by Shelby, Nick, and Benny..

Integrity is what was demonstrated here at this Hyundai dealership. Shelby, and Nick both were straight up with me when it came to making this happen. I actually tried to buy from a Dodge dealer close by and thats what was lacking. Integrity. The ability to loo me in the eyea and tell me what was wrong and tell me why omething wasnt working. The avility to lay it on the line and inform me of what was going to have to gake place for this deal to work out in BOTH our favor. Hyundai had it. The Dodge upper management dis not. So I bought from this Hyundai dealership. If you want a straight forward approach, a no BS dealership, look no further than Randall Noe Hyundai. Because in the end, you will know that you wee not lied to or missled. No surprises or being caught off guard when you think everything is going just great with your deal because you havent been told anything different only to be blindsided and told it wasnt going to work and not given a reason. Its called integrity. And for that Randall Noe will always have my business. In particular the Hyundai side. Love these guys. Thank tou Nick and Shelby both for all your help while I was there. I actually would have stayed longer if I could!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brent Billingsly

By CRISTI_OVERTON on 12/28/2015 at 8:13 PM.

I had a great experience purchasing my vehicle. I intend to use Brent Billingsly in the future. Thank you for helping me find the right car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice people

By UTH6450 on 11/11/2015 at 4:32 AM.

Had a very fun time looking for a car everyone was great! Would recommend Randall to everyone. Love being able to see Randall and talk with him we have known him forever thanks again to everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing

By LIZZYBEAR_30 on 11/10/2015 at 11:53 PM. Helped by Nick, Cory, and Levon.

Nick, Cory, and Levon were amazing. I will recommend them to everyone looking to buy a car. They did an amazing job helping me find the car that I wanted and gave me a price that nobody could beat. Will be back next time we need a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By ANUNLEY29 on 10/20/2015 at 11:05 PM.

The staff was very friendly. I was not there all they long. The salesperson was very very friendly. I am glad I went there. An

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Unexpected purchase

By PENNYFULLER on 10/14/2015 at 6:03 PM. Helped by Ryan Hawkins, Stephen Powell, and Sales Manager (can't remember his name) - all very nice..

I had every intention of 'shopping around' & not jumping into a purchase. The Hyundai dealership was the first stop and convenient since I work in Terrell. The Santa Fe was the style I was interested in and the one we test drove had more bells & whistles than I really needed. I did my research on prices of other makes and similar models - nothing compared to the Hyundai Santa Fe. The safety rating, warranty, performance rating, price and overall make of the Santa Fe was impressive. Do I feel like I could have received a better trade value on my car? Yes, but was satisfied with the overall price offered. The salesmen gave me time to process the deal offered with no pressure. I felt comfortable with the vehicle and ultimately made the decision to purchase my first Hyundai. So far, its been wonderful and I love it! I'm technically challenged, so learning all that it can do will take some time. I must admit that after purchasing the vehicle and showing off to friends an colleagues, I heard horror stories about the Randall Noe Service Department. Not exactly comforting news after a major purchase, so I'm prayerful that the service area has improved and my service experience when needed will be nothing less than exceptional. Ryan was our salesman and knew I was not there to play games nor was it my first car buying experience. He is young and lacked knowledge of the vehicle, but he was very sweet and accommodating. If he didn't know the answer - he made every effort to get one for us. Quality customer service be it in sales OR service is the KEY to return business and referrals. I trust I made the right decision on my purchase with Randall Noe Hyundai and will remain positive regarding future service needs.

I would recommend this dealer.