Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
2   Quality of Work

Not pleased with vehicle prep

By Ranchgirl777 on 12/19/2018 at 5:17 PM.

Sales was great! When we picked up vehicle it was dark and it looked good until we got on road home and windows were so dirty and streaked had to pull over and clean them. Next morning checked and the vehicle was filthy they never washed the top! Understand we were late customers but they could have at least offered a clean up at a latter time. The inside carpet was filthy too. Has a stain on clear coat from bird dropping’s on right quarter panel. Will not wax out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership is great! Wonderful customer service

By flowers9 on 1/9/2019 at 4:42 PM.

Clint is a great salesman. We received great customer service and everyone was really respectful. Clint went above and beyond to make sure we were happy with our new purchases. I highly recommend this dealership to everyone else. We will be returning customers. We are very happy with our new vehicles.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Experience

By Hzzmq5 on 1/7/2019 at 8:00 PM. Helped by Rick.

Stetson and Rick really took care of me. I was there for about 2 hours from the time I arrived in the parking lot driving my old Ram truck to the time that I left the dealership in my new Ram Limited. These guys are great even the finance guy gave me a good rate, I am very pleased and plan to recommend Platinum Chrysler Dodge Ram Jeep to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car buy

By Ram on 12/30/2018 at 9:28 PM.

No problems buying at good price. Old building but doesn’t matter if price is right. Lots of vehicles to choose from in Terrell Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Valandy on 1/6/2019 at 2:56 AM.

Our car salesman was Wesley Etheridge. He was very awesome and efficient. We will definitely use wes as our salesman for any future car sales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return Customer

By Puppy8167 on 1/3/2019 at 11:57 PM.

Received a letter of preapproval and then called to confirm it. Looked at website and saw a vehicle I liked and drove it out a few days later. No pressure good selection and all people helpful I would recommend and also return. Wes was helpful, polite and knowledgeable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overboard for Customer Service

By Detheridge22 on 12/28/2018 at 5:44 PM.

I am bought 2 vehicles in the last year from here. It is hard for me to get to the dealership because of work. However Wesley always makes sure my paperwork to sign is readily available and has even met me on his day off. I would recommend anyone to go here and pick them any of the nice products they have available!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Chris 88 on 12/20/2018 at 6:42 PM. Helped by Service mike.

Fast service good service great atmosphere very friendly staff very helpful staff very professional staff very reasonable prices reapeat businesses will be back for sure to get a new truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By QueenJessLynn on 12/19/2018 at 10:33 PM.

Great dealership. Salesman was amazing. My experience with the dealership was great. I will suggest this dealership to everyone. My Jeep has not given me any problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By We goats on 12/6/2018 at 2:54 AM. Helped by Mike woodall.

Took my truck in to get it checked out because it had an electrical issue they got it right in checked it out and fixed it fast mike was very helpful and understanding wesley was also a great help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever

By Dan G on 11/26/2018 at 10:39 PM.

I knew exactly what I wanted (Jeep Grand Cherokee 4x4 High Altitude, Black with Black wheels). I called the store and spoke with Wesley my sales guy. He didn't give me a bunch of sales talk, asked me to fill out the online application and we literally did the car deal over the phone. There was no hassle, no back and forth and I drove all the way from Corinth to buy this vehicle. I got an incredible deal and as I've heard from the radio commercials, I "drove a little further, to save a lot more." I highly recommend the staff at Platinum Chrysler Dodge Ram Jeep. General Manager Andrew Beck and Wesley had the car ready outside as I pulled up. Not one thing was left undone and it was without a doubt, the best car buying experience I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales staff

By Steve57 on 11/25/2018 at 4:33 PM.

Price was as advertised, Jay was waiting with the truck when we arrived. Will was gracious to work the deal and Zack walked us through the closing. Great team selling a fabulous product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Samrodm98 on 11/16/2018 at 9:36 PM.

Had a good experience at platinum. Wesley was great to work with. He was friendly and new his stuff. I was in and out very quickly and was completely satisfied. Thanks for the help guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior

By Bennyhana69 on 11/12/2018 at 4:15 PM.

I went to look at my new car, they had it pulled up for me ready to go. Stetson Sullivan was my salesman; he was excellent, knowledgeable, and listens to his customers. Management got my payment exactly how i wanted. They were extremely nice and helpful. Finance was fast and easy. I look forward to my next purchase because I’ll be going back for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people

By Atkins04 on 11/13/2018 at 1:29 AM. Helped by Will Johnson.

Everyone was so helpful, not pushy at all, and very accommodating! I came in looking at only one truck, test drove it, and left the dealership without being haggled or pushed. Two days later I came back in and did minimum negotiating and bought it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By Kenneth1 on 11/12/2018 at 4:34 PM. Helped by Will.

My overall experience was amazing. My sales person went out of his way to make sure my needs were taken care of and I left in the truck of my choosing. I will DEFINITELY recommend Platinum to my friend and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By Arudd on 10/31/2018 at 3:07 AM. Helped by Zack.

Gabe was extremely helpful and kind. He even sat down and talked with bbn us while we waited. Zack in finance did everything he could to meet our budget. Will deffinatly be referring and be a returning customer!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Smoothest car purchase I have experienced

By Eustace123 on 10/30/2018 at 10:47 PM.

I spoke with Avery about my need for a 2500 Diesel pickup. Within 15 minutes she called me back with the particulars and amd the estimated cost per month. She followed up the next morning on our appointment, and when I was running late she gave me a courtesy call. The truck is exactly as she described and I am grateful that she had it in stock and was ready to go when Igot there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By SL1234 on 10/30/2018 at 11:02 PM.

Everyone was helpful, courteous, and upfront. Avery took the time to answer all the questions that I had, about the car. The sales staff and finance staff were very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall experience was awesomesauce!

By Tweety WhiteCloud on 10/28/2018 at 12:00 AM. Helped by Will.

I had special circumstances & Platinum went above & beyond to make sure I got the best deal. I was put in the vehicle I wanted & got rock bottom on price which balanced my trade-in. Gabriel & Will handled my situation with golden gloves! I have to go back & get my pic done with them for the social media site because I was too excited September 21st to get it done! Hats 🎩 off to Platinum!

I would recommend this dealer.