Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Ever Car Buying Expereince

By Todd.Petrea on 5/29/2018 at 3:25 PM. Helped by Kevin McKinnon, Lyndi Sage.

Ken Riley in Sales is the Best I've ever worked with. The younger sales team could learn a lot from him. Kevin McKinnon made sure I got what I wanted on aftermarket parts. Lyndi Sage in Delivery Dept. (Vehicle Technology) made sure I knew everything about the truck and spent as much time with me as needed. Tiffany Aguirre followed up with me several time making sure all was good during the purchase and aftermarket additions. All of Staff worked with really made it a great experience. Planet Ford is a little out of the way from me, but worth the drive. I will return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy in and out buying experience

By Diablos F350 King Ranch on 5/24/2018 at 3:23 PM. Helped by Nereyda Martinez.

My experience with the sales persons that I dealt with was very easy. I told them what I wanted my monthly payment to be and they did thier best to make it happen. I will definitely buy another vehicle at this place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying experience.

By BGriff on 5/22/2018 at 7:29 PM.

Very easy transaction. Was able to achieve what I was looking for via email. The in person time was excellent with friendly staff working here. Will buy from them again.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Friendly staff a lot of inventory

By Fordguy1 on 5/11/2018 at 2:22 PM.

Friendly staff did everything to make us happy in purchasing our new ford f150 truck.we would recommend. Thanks guys to anyone wanting to buy a new truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my Edge

By Fordlover on 5/8/2018 at 8:25 PM.

This is my 3rd Ford from Planet Ford, Luis Montemayor was my salesman, I would send anyone to him, he understood my wishes and was not a pushy salesman, I went in to buy a car a, and left with a Edge. I love my car it is fully loaded with everything. If you are looking to buy a car ask for Luis, he will leave you alone, and let you pick out what you want. I told him I did not like a pushy salesman, and he proved to me he was not pushy, So he made a sale, and I will buy from him again, and recommend all my friends to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5K mile checkup was a breeze!

By Rina on 5/6/2018 at 1:23 PM. Helped by General.

I was immediately greeted and attended to by counter personnel. When they said the wait time would be 1.5 to 2 hrs, they offered to take me home and pick me up again when my vehicle was ready. The shuttle driver was very friendly and courteous. My whole experience was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent experience.

By Marty Martin 2018 on 3/30/2018 at 2:17 AM. Helped by Mark Kolon & Ronnie Mitchison.

Mark Kolon, Ronnie Mitchison and all who I encountered did a great job. Friendly, knowledgeable and very willing to work with me to secure the deal I had to have in order to drive away in my new '18 F150. Congrats to the team and I will certainly recommend Planet Ford 59 to friends and associates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant transaction.

By Mike on 3/21/2018 at 3:10 PM.

The management and sales team exceeded my expectations. Ken is a true professional who made the experience easy and enjoyable. No high pressure or sales games here.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New truck purchase

By Tim h on 3/20/2018 at 11:58 PM.

Ken worked hard to find a truck that met my requirements. He also didnt pressure us about buying and negotiation on price was fair and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Again!

By SEMPER FI guy on 3/20/2018 at 9:05 PM.

I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken Riley and my Ford Escape

By Solarmatt on 3/20/2018 at 8:31 PM.

Ken has helped me with three vehicles, including my wife’s, an F150 for my parents, and now this latest Escape for my daughter. I know I can rely on him for excellent service, both before and after the sale. I don’t even consider dealing with anyone else

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome employees

By Lcflores on 3/20/2018 at 8:23 PM.

Ken was a very helpful person.....he answer all my questions and explained everything to us in a timely matter......thank you so much and was very happy with my purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will always buy from this dealership

By Jonjackson1981 on 3/20/2018 at 8:10 PM.

I will always buy from this dealership. Mr. Reilly did a good job getting me the truck that I Wanted. The dealership went out of their way to make sure then I was taken care of

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Make sure you're happy before you leave

By BuyerBeware on 2/12/2018 at 7:14 PM. Helped by Blake.

The deal itself seemed to go fine, but the follow-up has been non-existent. My wife went in alone and made the deal so when she got home with only one key I was confused. Why would they take a trade-in and be satisfied with one key for the next owner? This is on a car they claimed retails new for $70k, but they couldn't produce a remote for the keyless entry. I'm starting to worry that my wife's impulse buy may have a lot more wrong, but I figure the dealership can make it right. They claim to have attempted contacting the previous owner to no avail and agreed to pay for one new key. The locksmith they chose claims this model doesn't have a remote or can't be reprogrammed for one. What? So we do our own research and find out it can. Now we're footing the bill for something they advertised, which it clearly stated on the sticker "keyless entry", because they won't return a call and no longer seem interested in our satisfaction. Not the worst deal in the world, but if you won't spring for a few hundred bucks to make a customer happy why would I ever recommend you to my friends?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Patr on 2/9/2018 at 4:39 PM. Helped by Braden Minton.

Braden Minton ,our salesman asked questions and answered our questions made sure we were taken care of in a timely manner. He made sure all our needs were met. Our daughter made the trip for a car purchase from out of town two days from having surgery. He setup everything for a quick delivery and paperwork ready. He is an asset and great example of ultimate customer service .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Place to get your ford needs

By Candy7884 on 1/30/2018 at 8:39 AM. Helped by Jeff Strapp.

Had a accident and since I had bought my car from here I decided to bring it back when we was in a accident 2 months later, had a rocky start but Gary and Jeff Stapp took care of everything for me and getting my car back home. I am satisfied on the quality of work and service I received after a small mix up. They went above and beyond is making sure I had a loaner at no extra cost and fixed things that wasn't even accident related, Thank you guys so much. If you need to buy a used car come to planet Ford Humble they will take care of you (I love my Ford Edge) when you get into a accident and need your car fixed they will take care and give you quality work and the best customer service even when there was issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, straightforward and honest deal

By Eli on 2/2/2018 at 1:47 AM. Helped by Byron Nelson.

We closed the deal via electronic communication. I got the truck that I wanted at a fair price that no other dealer could get close to. Everyone at planet ford was friendly. Compare planet ford internet prices to other dealers and you will see what I mean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience in my 71 years

By LRRP on 2/1/2018 at 3:05 AM.

I almost gave up on buying a car from a dealer , too much hassle ... I'd bought from Planet Ford in the past, and it was just too much jumping thru hoops to get what I wanted ... I called there and a guy Tray Rogers took my call and I asked him about car specs, ( engine, rear gear ratio, horse power, and so forth ) this guy didn't put me on hold or anything ... Straight answers without any BS... I said I got to meet you, sat down with him, talked and he said I'll take you for a drive ... Answered all questions with knowledge that I was not expecting ... Long story short , he put me in the right car... I'm a happy camper, I hope he's still there 3 years from now when I'll need a new truck.... Thank you Trey Rogers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jeremy75 on 1/29/2018 at 4:43 PM.

Very easy to deal with. Worked to get to the numbers we needed and applied every discount we could get. Ot of dealerships don't bring into account all the discounts you might be available but Ken got us there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleasant Experience

By G. Vance on 1/29/2018 at 2:59 PM.

Ken was very friendly and professional. He has a wonderful personality which made the experience even greater! My experience from the moment I walked in & met him until the moment I signed the paperwork on my deal & walked out the door was the best I have ever experienced before. I have nothing but the utmost respect for Ken. He couldn't have made this experience go any smoother. I will always recommend anyone I know to go Planet Ford. The entire team is pleasant & they make you feel very comfortable. Thank you Planet Ford for a great experience!!!

I would recommend this dealer.