Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Incompetence

By debInWS on 11/22/2017 at 8:27 PM. Helped by Terrence & Steve.

Randy Marion Huntersville, NC's Leading dealer in INCOMPETENCE. Would you like to call a dealership to verify an auto is available, be assured it is available, then drive an hour to test drive the vehicle, only to find that the KEY WAS LOST DAYS AGO??? Would you like it if staff shrugged, didn't apologize or offer to pay our gas or ANYTHING? Would you like to call the INCOMPETENT manager on duty and be told that he thinks it's fine to continue to advertise a vehicle that's not available? The INCOMPETENT manager (was it STEVE???) who could not explain why the person who answered your call didn't know that auto was unavailable? Would you like it when the INCOMPETENT manager offers to have the vehicle driven to you when the key is available, only to have one UNBELIEVABLY INCOMPETENT employee Terrence text you to find out when you'd like to meet him with the vehicle then ask "Which one is it?" as if INCOMPETENT Terrence and I haven't TEXTED ABOUT IT FOR 5 DAYS? If you would like that experience by all means, put your $$$ and trust with this basket of INCOMPETENT INCOMPETENTS in Huntersville. If you would like that experience by all means, put your $$$ and trust with this basket of INCOMPETENT INCOMPETENTS in Huntersville.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Quality of Work

Horrid service

By WhiteCanyon on 4/11/2016 at 8:16 PM. Helped by Bob in service and Rhonda in customer service..

Recently needed warranty work done. Wanted diagnostic fee.....I spoke to gm personally to get 1 hr. Remittance. Diagnostics done, advised repair would be covered by GM. Then I was told my vehicle was on bac row somewhere.....amongst many vehicles. Repair day @ 0800, I was told one to two hours ( mind you, this is an unplug and plug in repair. After 2 minute door panel removal. Three and one half hrs later I called to get update.....secretary informed me it's not ready service manager would call me shortly. I called service again, about hour and a half later........told had to move my vehicle out to work on someone else's....then told having trouble programming.......Also told tech was in the PARKING LOT working on it now. Went to RM's to talk about over 5 hours for simple fix. They provided textbook apologies, excuses, and offer of free oil change. All said and done they agreed to fix my broken window motor as a compensation.....Be prepared to spend a lot of time waiting in a drab little waiting room when using RM service center in Huntersville NC. Made appt. with customer relations @ RM. They cancelled less than one hour before appt. Repeatedly called requesting reschedule........only voice mail answered. Week later went to RM headquarters and asked to speak to RM. Could not get past secretary.....She said customer service would see me now...I explained the CS person did not seem too interested in my experiences and I wished to soak to someone interested in my plight.......That was last week......so I guess they're still trying to find a RM representative who really cares about customer service. This is just one of the time wasting sat RM's.......I now take my vehicles to another dealership......Difference is night and day, in all areas........By the way, my wife has bought several cars from the new dealership ( not GM ) because of the RM experiences I have endured.......Updates if caring person is found.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

Waste of Time

By Waste of Time on 2/3/2016 at 2:36 AM. Helped by Victor.

Spent nearly most of our Saturday at this dealership. WHAT A WASTE OF TIME!!! Was lured in by the online "deal". DON'T FALL FOR IT!! Advertising is very questionable, borderline dishonest. These guys will not give you a straight answer. First, as others have written, don't expect to get an offer from them anywhere near the fair trade value of your vehicle. Second, they take FOREVER. I am writing this review so others will not waste their time at Randy Marion. If you want to get raked over the coals, treated like crap, and waste your time, then this is the place for you. Will never buy a car from Randy Marion. This was the worst experience I have ever had when buying a car - hands down.

I would not recommend this dealer.