Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Harry on 11/18/2017 at 1:15 AM.

Have purchased 5 cars from them so far, and will continue to come back. No pressure, friendly and honest atmosphere. Shulton is the best! Top notch dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 King Ranch Super Duty

By Jim on 11/4/2017 at 2:00 AM.

I have bought many vehicles from Ravenel Ford over the years. Several new Expeditions, a Ford Escape for my daughter, and one used 2008 F250, and two new Super Duty trucks. Sales staff is great, friendly, and without pressure. Service department is very dependable and work is always performed as promised. Jim Madden in sales; Curtis Bellegante in finance; and Deb Thompson and Brian Carper in service are my go to people. I loved my 2011 F350 King Ranch, and luckily I was able to sell it to my son in law to "keep it in the family." I just bought a 2017 F250 King Ranch and I must say it is the bomb. More bells and whistles than I deserve. I wouldn't buy a Ford from anywhere else. As they say, take the drive, it's worth it. Thanks Ravenel Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent & friendly buying experience

By John A on 9/5/2017 at 5:38 PM.

I have been buying cars every few years from many dealerships for over 30 years, this dealer was my best experience. I was treated as a long time personal friend.by everyone I met. They had what I wanted and expedited the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and straight forward

By TKCONNECTIONS on 8/7/2017 at 1:49 PM.

Laid back and very easy to work with. This is how car buying should be, the entire process was quick and painless. I will be returning to this dealership for my future needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By naomip on 7/27/2017 at 2:20 PM.

I called Ravenel Ford for service on my 2016 Ford Escape after it kept stalling and a recall was issued. Brian was very friendly and helpful and knew exactly what the problem was. He made time to help me on the same afternoon and the job was completed quicker than expected. Ravenel Ford is not my closest Ford dealer, but they are worth the extra drive as Brian was polite, courteous, and went out of his way to help. After leaving, the engine check light came on and Brian advised me to bring it right back, even though it was almost closing time. Deb, the service manager, explained the options to me and offered me a courtesy car as it was late in the day, or that Brian was willing to stay late to fix the problem. After resolving the issue, Deb asked me to follow up with her when I got home to make sure that the light didn't come back on. I'll definitely use Ravenel Ford for any service requirements in the future, and will avoid my more local dealer. Brian and Deb clearly care about their customers and the cars, and went out of their way to help me and ensure that I was treated considerately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We purchased a new escape.

By mikeh on 7/13/2017 at 1:57 PM.

We called ahead a couple of days before to make sure they had the car that we wanted. Kameron answered the phone and couldn't have been more helpful. We showed up unexpectedly on a saturday and Kameron brought both cars out for us to check out. We decided on one and were out of there is less than 2 hours total time. All of the staff were excellent and i would highly recommend the drive to Ravenel Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Want a pleasant auto buying experience?

By Tammy R. on 6/24/2017 at 11:02 PM.

David Lombardi got me just the vehicle that I was looking for. I was impressed with his salesmanship and was happy with the No Pressure experience. Everyone was so friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Happy Truck owner on 6/7/2017 at 10:31 PM.

Great experience buying our new 2017 F150XLT. Everyone very friendly with no pressure. Worth the drive out from Charleston. Rain or shine always the same

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrable Service Center and Customer Service

By Mike C. on 6/6/2017 at 10:37 PM.

***PSA*** Avoid this dealership!!! I bought a used 2014 Ford F150 from them. I had a 36000 mile warranty and began having issues with the air conditioner. The air conditioner was making a loud noise and would stop blowing cold air after a short period. I took the vehicle in to be serviced and have the air conditioner repaired twice for the same issue while under warranty. The second time the vehicle was brought in for this issue it was just before the warranty was about to expire. They continued to state there was no issue with the compressor. Shortly after the second service and after the warranty expired the air conditioner again continued to make the noise and stopped blowing cold air. Over the winter we did not use the cold air and the compressor continued to make the loud noise. I then took the vehicle in to be serviced at another dealership and was told the pressure control switch was bad and the system was overcharged causing the compressor to go bad which was making the noise. I called Ravenel Ford and was told by the service manager that it just did not make since. After I realized the Service Manager could not comprehend the issue I was referred to the General Manager who also refused to acknowledge the issue or rectify the problem. Both were very condescending. Bad service center and customer service, avoid yourself the problem go somewhere else!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding. Everyone has been extremely friendly and help.

By Martowe514 on 4/1/2017 at 9:05 PM.

Kevin Downs made me feel extremely comfortable the minute I walked in at Ravenel Ford. He has bent over backwards to make sure I have the car I want. I have had 3 Ford Explorers. A 1995, 2005 and 2015. I bought the 2015 from Ravenel and returned to buy the 2017 because it is a great dealership. Service Department is great too which is very very important.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very pleasant car-buying experience

By grandparentsonthego on 3/28/2017 at 8:46 PM.

Shelton Blanding in sales went above and beyond to make us feel welcome and find us a better deal than the TrueCar quote we had brought. Curtis Bellegante in finance worked with us to find a down payment we could afford and a monthly payment plan we could handle. Overall a very pleasant and thorough experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford F150 with Kevin

By HMC on 3/9/2017 at 3:21 PM.

Our experience with Ravenel Ford was amazing! We came to Kevin Downs with a near impossible situation, and we walked away with exactly what we were looking for and needed, because of him. Kevin was courteous, and treated us like family. We will definitely be referring anybody we know, looking for a vehicle, to Kevin at Ravenel Ford. Many thanks to him and everyone else involved!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Purchase of New Vehicle

By sassy82 on 2/27/2017 at 5:31 PM.

Our experience with Chuck was pleasant, fast and easy. Made buying a new car a hassle free, and no pressure adventure. We want to thank all that helped us.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Above and Beyond

By sjhardy on 2/14/2017 at 2:10 AM.

Ravenel Ford was above and beyond the customer service we have experienced at other Ford dealerships. Everyone was friendly, helpful, and most importantly, made our truck buying experience hassle-free. We bypassed multiple Ford dealerships in the Charleston area to return to Ravenel Ford. Really appreciated taking a test drive without a salesperson tagging along - it allowed my wife and I to check out the vehicle and freely talk amongst ourselves. Kevin didn't put any pressure on us but was there to answer questions and help as we asked. Upon deciding to buy, Dewey offered us a great trade-in value and Curtis walked us through the financial process. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Used Focus Purchase

By jamesnewell on 2/7/2017 at 3:03 PM.

Purchased a 20124 Ford Focus with 18k miles. Saw unit first online. Like new. Went to dealership and dealt with Kevin Downs. Did an excellent job. Made a fair price for our trade-in. Car drives perfectly. Very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, knowledge and friendly staff!

By Bwong_48 on 1/31/2017 at 12:32 AM.

The staff was very friendly and knowledgeable. Very honest and willing to work with me. I will definitely be purchasing my future vehicles from them as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle, stress-free place to buy a car! Highly recommend!

By michelle24 on 1/28/2017 at 12:37 PM.

We found our perfect car online, went to look at the car, and made an offer (lower than KBB). Aprroved immediately - no hassle or fuss!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, no-pressure customer service

By Shelby M Vincent on 1/3/2017 at 3:30 AM.

From the moment I called Ravenel Ford, I had excellent customer service. Kevin Downs was my salesman and I highly recommend him to anyone. He is honest, not pushy, and genuinely has the customer's best interest in mind. I had been to at least 7 dealerships in Charleston before trying Ravenel Ford and completely regret not going there first as there is no comparison. Kevin and Curtis gave me amazing deal on my car and I could not be happier with it.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Got a good deal on a great vehicle with minimum hassle

By bananaco9 on 11/22/2016 at 2:53 PM.

Kevin and the Ravenel Ford team made the buying process simple and stress-free and offered me a very good deal on a certified car. I would definitely recommend the dealership to other potential buyers looking for a similar experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Number Seven

By Jim on 10/26/2016 at 2:36 AM.

Over the last 15-16 years, we have purchased three Expeditions, two Ford Super Duties, an Escape for our daughter, and last week a new 2017 Limited Expedition. All vehicles were new except a 2008 F250. My wife wanted to upsize from her Audi Q5 back to her favorite SUV. We have had nothing but great experiences in sales and services. Folks are knowledgeable and friendly. Curtis in sales; Debbie and Brian in service; they can't be beat! Take a ride out to Ravenel, you will be glad you did. Go hungry as Curtis will direct you to a great place to eat, Harvest Moon.

I would recommend this dealer.