Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great People

By ROZKNOWS on 7/20/2019 at 3:56 PM. Helped by Javier.

Love working with Javier when I get my service done for my car. He's always helpful, polite, and easy to work with. Thanks Javier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

everything was fine

By LMM4VOLS on 7/19/2019 at 4:31 PM. Helped by David in Service.

every thing was fine. They did a good job. I wads pleased that they were able to take care of the situation. BTW, I will not take another survey again. I don't need to waste my time coming up with any more words of "praise". I HOPE THIS IS NOW LONG ENOUGH FOR YOU !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Infinity service department

By PKAREN728 on 7/19/2019 at 2:17 PM. Helped by Javier (not sure of last name) service department.

Productive and friendly ! The employees were thorough and and easy to work with. I liked how they informed me of other issues via my cell phone and asked for permission to complete prior to performing the task Everyone polite and friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Very nice

By DFOYIL on 7/19/2019 at 3:26 AM.

Everyone was very helpful in assisting me with my car. Thanks! Tommy and David in managment assured me of a wonderful investment in my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly exceptional

By carmen.provenzano on 7/18/2019 at 5:29 PM. Helped by David Jones.

Everything was terrific and I will use the service department again for all of my vehicle needs. Very enjoyable experience thanks for all the time and effort

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Racar1103 on 7/18/2019 at 4:20 PM.

I came in for my air conditioning because I heard a noise. Thank God I’m still under warranty, and the issue was address expeditiously.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Visit to service center

By ADRIANDUP on 7/17/2019 at 11:33 AM. Helped by David Jones.

My experience is always very good at the service center. I always feel like I'm visiting my family. I am always treated with a friendly smile from everyone. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service at Ray Brandt Infiniti is the best

By RC1 on 7/16/2019 at 4:11 PM. Helped by Dave Jones.

All of your people are outstanding Dave Jones is without a doubt the best Service Manager there is. The entire service staff deserves credit. Thanks

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

long wait

By JBCROZAT on 7/13/2019 at 1:05 PM. Helped by don't remember her name.

Wait seemed excessive for an oil change since I had an appointment. I was told it would be 1:45 to 2:00 hours and waited almost 3 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By BROOKEMARKS on 7/11/2019 at 8:34 PM. Helped by Ryan Webre.

Ryam Webre always is attentive when I come to Metairie Infiniti. I call him and he gets me in right away, always has a smile on his face. His responsiveness is on point.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine Service VIsit

By JOHN@EMCNO.COM on 7/10/2019 at 4:22 PM. Helped by Tim Milam.

TIm Milam always does a great job and accommodates my schedule. We have been Ray Brandt customers for years and recommend them highly to anyone considering an Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exemplary as always.

By JACEZART on 7/8/2019 at 7:26 PM. Helped by Tina and Brian in Service.

My experience as always was what I've come to expect from Ray Brandt Infiniti. It's why most of my family drive Infinitis and why I'll continue to as long as I can. Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"NEW" Paint Job

By BYUSUPPLY on 7/8/2019 at 6:50 PM. Helped by Ryan ?????.

All we can say is Ray Brandt was awesome in resolving this problem and we will never forget them for that......Can't say that about many dealerships.......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Execptional Service

By AVA.NOTEN on 7/8/2019 at 6:16 PM.

I was first greeted upon my arrival with a smile, and then to have both Tim and Javier to ask was someone helping me or what can we do to assist that's a WOW factor. I can to have my Oil change. Upon completion of my service Tim clearly took the time to go over and explain what recommended services I need to have done along with the cost. The TRUST that I have grown with this service adviser over the years let me tell you I can appreciate him always gong over and beyond to exceed my expectation. to some it up in one word Exceptional !!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional experience

By KTEDESCO57 on 7/8/2019 at 4:34 PM. Helped by Arthur Taylor.

Nothing compares to the Ray Brandt INFINITI culture and brand of quality of service, professionalism, trust - among and between sales, service and the customer (loyal).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were awesome!

By KIM51 on 7/8/2019 at 4:09 PM. Helped by I can’t remember his name, but the service guy was terrific. His last name started with an M..

I got there late and they took care of everything and washed my car. I thought I just needed air, but had a screw in my tire. They patched it, changed my oil, rotated my tires and washed it in 50 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By CARRIEH on 7/8/2019 at 4:08 PM.

David was amazing. He was friendly and extremely helpful every step of the buying process. We are very pleased with Ray Brandt Infiniti of Metairie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service !!

By DAPHDAV on 7/6/2019 at 3:04 AM.

Dustin made what is an intimidating car buying experience very pleasant and easy. Definitely would recommend. He is very knowledgeable and knew what best fits my needs.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service was fast

By nancymann0 on 7/4/2019 at 8:20 PM.

Confutable environment, bright and clean. Staff greeting as you come in and knows your name. Friendly. And that’s why I bought all four of my cars. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By DJLEONARD50 on 7/4/2019 at 7:42 PM.

I was in and out in the time frame I was quoted 😊. Everything was explained in a manner which I understood. I was even told what to expect when I come in next time which was great

I would recommend this dealer.