Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease trade in and new lease

By MichaelP on 3/31/2018 at 9:21 PM.

I had an excellent experience with Hugh. He was able to give me the exact numbers I was looking for and comfortable with. This was the easiest, most stressless car leasing experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service - Brian lalor

By HIS Son on 3/26/2018 at 2:26 PM.

Brian L. is one of the best sales/client care representatives I have ever met. He is really good! Very patient, understanding and has the best interest for the customers. Even though we did not pursue in getting the car that we looked at due to our personal reasons, we are still grateful for Brian for his excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

First Class Treatment

By E on 3/25/2018 at 5:30 PM.

My intention was not to purchase a vehicle when I walked in, as I live in another state and was going to wait a few months. I happened to be in the area and just wanted to browse. My first contact in the showroom was with Tom Horan whose professionalism, knowledge and experience to cater to my needs insured me this is the place I want to buy my next car. The professionalism and courtesy continued when dealing with Sales Manager Mark Hernandez and Charles Johnson. In my opinion Ray Catena Infiniti Bridgewater is a first class dealership. They do not deal with high pressure pushy sales tactics but rather make you feel like you are at home and treat you with respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Horan

By Mark on 3/24/2018 at 7:46 PM.

I just received my 5th Infiniti, this one a Q50; all of them through Tom Horan. I can't say enough about his professionalism, honesty and shear pleasure to work with. He is direct, knowledgeable and a true gentleman. Together with Mark Hernandez and Chuck Johnson, the stress and ordeal of dealing for a car are just not an issue. Like the commercial for another service, this is the way car buying ought to be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service - look no further

By msl44 on 2/27/2018 at 4:15 AM.

I can not rave enough about Tom Horan and his invaluable assistance in my purchase of a certified 2017 Q50. I first met Tom 14 years ago when he was an internet sales manager and got called out to assist me at Infiniti of Flemington. What a rewarding experience!! With his outstanding experience and knowledge, he was able to assist me in my decision and I left that day with a 2002 certified pre-owned I 35. He also stayed long after the dealership closed that night to make sure I understood the car's features before I left. That type of personal service, professionalism, and caring makes an impression. Fast forward 14 years. I'm ready to trade in the I 35 and I'm perusing the lot at Infiniti of Bridgewater. On a car's dashboard I see a paper with Tom Horan's name on it. Of course I had to go in and found the exact same considerate and thoughtful person. The rest is history, Tom, again, provided extraordinary assistance, guidance, and consideration for all my many questions and concerns. He goes the extra mile... even to checking that my I 35 was completely emptied... and discovered I neglected to remove my EZPass. Before I left with the new care, he again spent considerable time explaining many of the new features, which I admit, fried my brain but I can return anytime with my questions. Nothing was too much trouble for him. This was a really enjoyable experience ... thanks to him. Thank you Tom Horan!!!

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Disappointing Experience

By q50rs on 2/24/2018 at 1:07 PM.

I was in the market for a Q50 Red Sport and reached out to Ray Catena for a lead on one. There was not a car on the lot and a deal was worked out pending a car can be found. Two days later I was notified a car was found and that it would be delivered from upstate NY. The day the car arrived was met with many challenges, none of which I will get into. The one major issue was that the car had a very noticeable chip on the hood. This was a black car and the chip was down to the metal and the surrounding edges were raised. I requested that it be fixed and was told that if it was touched up it would look worse. It was hen suggested that I use a Sharpie to fill it in... A Sharpie on a 60k car? I was told they would make it right and I continued with the process. As I was finishing up the paperwork I asked when we could schedule to have this fixed and was told that they would not be fixing it. The salesperson explained to me that his manager told him it would be 1k to fix and they were not going to spend any money on it. I asked if they had insurance or could cover this since it was either damaged in transit or from the dealer they received the car from and they denied having any coverage. I was then told "I would just take it. It's a lease, if it was a purchase I can see being upset by this." At that point I walked away from the car and will not do business with this dealership again. It is unfortunate because I was sold on the Ray Catena name and reputation, but this experience has changed that view for me. I felt that the salesperson I worked with was doing what they could on their part and do not fault them for this experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in NJ

By Pepi on 1/30/2018 at 3:44 PM.

Ray Catena Infiniti of Bridgewater is a superior dealership. Their sales team, in particular Brian, is helpful, honest and has integrity. Their service department is the best I've ever dealt with (including top brands such as "A***" and "B**") They are helpful when asking questions. They went above and beyond to provide a great deal for me - even when there was a glitch that was out of their control. I am extremely happy with the service that was provided for this purchase and look forward to continuing my 13+ year relationship with Infiniti and it's invaluable team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By HeirsMom on 1/26/2018 at 4:29 AM.

I was referred to this dealership by a salesman from another Ray Catena dealership. I contacted the manager, Charles via phone and was immediately invited to visit Bridgewater Infinity. Upon arriving a week later, I was greeted by a professional receptionist who immediately called Charles to the desk to meet with me. After greeting my son and I, Charles and I began to speak about cars that I was interested in and what would be feasible for my family and I. In order to assist me with finding a vehicle that fit my needs, Charles had to spend time talking with me. I throughly appreciated this experience because it appeared that he genuinely cared. After selecting a car, Charles introduced me to Hugh Chester, who explained all of the ins and outs and was very personable which made my time worthwhile. Hugh was patient and friendly and because of that, I highly recommend this dealership to anyone looking for a vehicle! RB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Lease QX 60

By Angie PB on 1/23/2018 at 10:34 AM.

Maurice was a star. He drove the new car to my house. He was prompt. He was extremely friendly and courteous s. He was very professional. It was the easiest transaction ever for a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By tatum on 1/10/2018 at 2:56 PM.

Daymond Jean was very professional and personable at all times. I would have to say he is a fantastic sales and finance dealer and I would come to him again for a future purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As classy as the cars they sell...

By HVAC on 12/22/2017 at 2:29 PM.

Brian Lalor was tremendous. After listening to my needs he then fit me into the car I wanted. Exceptional cars from exceptional people. Thanks Brian!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Garyaaron on 12/15/2017 at 5:59 PM.

I came in because my run flats blew on me from hitting a pot hole and Guido really took extra care of me by getting me in and out and making sure my new tire cost me nothing out of pocket because of the Infiniti tire insurance I purchased with the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best value + Honesty in car sales - NO JOKE!

By rgibor on 11/22/2017 at 1:31 AM.

I reviewed all possible agencies in and around New York for 75 days I’m convinced, kept the paper trail to show if ever asked, that Ray Catena kept its mojo even when car sales own to the worst of reputations Honesty, best price, first class service, immediate responses 24 hours a day I worked in corporate sales for 20 years and currently i run my own sales in both real estate and black car work and I’m impressed I bought my first used car from this very same dealer 30 years ago when I was in school and I’m glad to say it is no different than good Red wine...I will return to buy in Ray Catena for as long as DMV allows me to drive Thank you guys, Charles, Mo and everyone else who had made it possible and merry Xmas !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great buying experience

By GR on 11/21/2017 at 12:47 PM.

Mo Williams was great to work with. His professionalism and knowledge made for a smooth transaction and pleasant buying experience. I would recommend Mo and this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Hugh Chester

By Kim W. on 11/21/2017 at 4:37 AM.

I just wanted to say thank you to Hugh Chester. I was in for service and even though he's in sales, he was able to help me with some questions I had. He took the time to sit down and listen to my concerns and help me to a great conclusion. Like I knew when he helped sell me my car, he is someone I can count on to help me through any car questions...Great salesman, great person...He really cares!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By Kim W. on 11/21/2017 at 4:27 AM.

Just wanted to thank Daymond Jean and Hugh Chester. The Best guys to work with, they helped me get the car of my dreams! They made the process smooth and easy. They kept me updated from beginning to end. Best car buying experience ever!!! Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great deal and even easier to close it out

By bklynbill on 11/20/2017 at 3:40 PM.

We received an email from the dealership regarding a new offer. I was a bit skeptical. We were pleasantly surprised with the outcome. The salesman Tom was great. He was no pressure and very friendly. The manager was also terrific. They have definitely changed the car shopping experience for our family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By productionmasterprintinginc.com on 11/20/2017 at 11:53 AM.

Mo was very helpful in finding the car I needed with no back and forth made buying a car as easy as going to buy groceries. Pick what you need and leave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Experience Ever

By rbaicher on 11/16/2017 at 8:35 PM.

Mo was extremely helpful when it came to my car leasing decision. Throughout the whole process he was professional and didn't try to sway me into a decision. I would recommend Mo and Ray Catena to anyone who asked me. Happy to be apart of the Ray Catena Family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Once Again :)

By luvmyinfiniti on 11/10/2017 at 4:57 PM.

Thank you Charles Johnson, Mark Hernandez & my wonderful salesman Tom Horan for providing a once again excellent,professional,honest service!!!! I couldn't ask for a better team !!! I've been leasing my Infinities from Charles Johnson and his wonderful team for 13yrs I highly recommend this dealership !! Thank you Tom Horan once again for such a pleasurable experience.!!! Thank you Debraann Smith

I would recommend this dealer.