Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total Satisfaction

By Bob A. on 12/12/2017 at 11:18 PM.

Acts of good service should be acknowledged. As a satisfied customer of Lexus automobiles for the past 25 years, I want you to know how much we appreciated the attention and advice you provided. Buying a car is always a stressful experience and your going out of your way to find the perfect match for me is one of the reasons I am so comfortable with Ray Catena Lexus and especially Peter Doyle. Very sincerely, Aileen Ambinder

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elated Lexus Customer

By NNF on 12/11/2017 at 3:38 PM. Helped by Jason who showed me how to use my car was patient and thorough and went over each and every detail..

When purchasing a new car not only does the dealership matter, I learned that the salesperson can change your buying experience 180 degrees. Ray Catena Lexus of White Plains is the most welcoming dealership, everyone is friendly and kind. I worked with Michael Bergman, who is the kindest, and most patient salesman. To say that he spent a great deal of time with me is an understatement. He never rushed me, or made me feel he had more important customers to deal with. When he worked with me, he was happy to explain each detail to me, school me on information that I had not studied up on. Michael never pushed me to buy or lease the car, allowed me to take my time to decide what I wanted to do. He remembered what things were important to me in a car, and what was not. That is the kind of detail you do not get from anywhere else. Right down to tiny details...remembering my children's names and the fact that I absolutely wanted all weather mats. Word on the street is to never buy a car alone as a singe woman... you get taken for ride...this is not true!! This dealership cares about women and treats everyone the same. You do not need to "beat" anyone down! Great deals all around. Fabulous - Thanks so much Michael Bergman. The manager Anthony Marino has set a great tone at this dealership of kindness and welcoming. You will not be sorry, run to Lexus of White Plains

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Lexus purchase experience

By MikeL on 12/8/2017 at 4:07 AM.

It was a great pleasure working with Michael Barone in purchasing our new Lexus. We are extremely satisfied with our purchase and our experience at the dealership. Michael Barone was knowledgeable about the cars and gave us options to consider but was not pushy. We very much appreciated his no drama approach to our transaction which made the whole process quite pleasant. Without hesitation, we would recommend Michael Barone to anyone looking for a new Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great lease experience at Lexus of White Plains

By Rhona Seymour on 12/6/2017 at 3:19 PM. Helped by Nick Manzi.

Our experience at Lexus of White Plains was a pleasure. No hard sell tactics here just patient, helpful guidance from Michael Barone and his manager Nick Manzi. Great, open communication made us feel like this was a partnership and a win, win for all of us. We love our new vehicle and feel like we can pop in to the dealership on a moment's notice and get any help we need. And the Lexus RX350 is a dream! Thanks Michael and Nick. And thanks for the laughs- a sense of humor makes life a lot more fun not to mention making a car buying experience more pleasurable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Lexus Lease

By Tonycars on 12/5/2017 at 2:09 AM.

Shavaune was a consummate professional. His polite character and pleasant demeanor was refreshing. I wish him all the success in the world. He was friendly and well spoken, articulate, and attentive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Pleasant Experience

By scott on 12/6/2017 at 12:03 AM. Helped by Eric Shuster and Nick Manzi.

From start to finish, Eric Shuster and Nick Manzi were straight shooters and extremely professional. I enjoyed my car leasing experience with this dealership and would highly recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By maria1958 on 12/5/2017 at 10:14 PM.

I was looking to purchase or lease a new car and Peter Doyle made it a great experience. He is extremely knowledgeable and professional individual. Peter patiently answered my many questions and guided me through the process of choosing the vehicle I am very happy with. Thank you Peter. Maria Kelly

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

happy experience

By Susan on 12/4/2017 at 11:27 PM.

this is my second purchase. why did i come back, because the quality of the car and super friendly service attracted me all the time. The process of the purchase was hasselfree and efficient

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Experience

By Nurita De Sane-Love on 11/30/2017 at 4:54 PM.

I was looking to purchase a car and I was undecided between 3 different cars. After coming to this dealership and meeting with Peter I left feeling confident about which car I wanted. The customer service was excellent and after doing my homework they had the best deal. Peter listened to everything we wanted and needed, and met our needs. I am very pleased with this purchase and my decision, and would recommend this place to anybody looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just bought my second Lexus ES 350 from this dealer.

By Ronax on 12/3/2017 at 2:45 PM. Helped by Anthony Marino.

This my second lease with Ray Catena of White Plains. Both times have been a great experience. My first ES 350 was the best car I have ever owned. This one is even better. My salesman. Peter Doyle, was incredible and his manager Anthony Marino amazingly found the exact model at the price I was looking for. I should add that their service department is exceptional too. I am looking forward buying from them again at the end of my current lease. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Extremely Pleasant

By Newlexus on 12/2/2017 at 3:23 PM.

Very easy going and no pressure. All the staff was extremely pleasant and attentive. Made the car buying experience hassle free. I would definite recommend this dealership and especially Fabio Villa.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a consistently amazing experience!

By Larry-AimeeB on 11/28/2017 at 5:10 PM. Helped by Sal Cirillo.

We just picked up our 4th Lexus vehicle from Ray Catena Lexus of White Plains in less than 3 years. I have left there every time feeling very impressed with the professionalism, customer service and ease of the entire purchasing process. Tim went above an beyond in finding and attaining a specific vehicle for us and truly appreciate his efforts! Wilson did a great job in showing and explaining the new features of the vehicle and not repeating those features we are familiar with on our other Lexus vehicles. We started doing business with Ray Catena Lexus of White Plains by having our cars serviced with Sal Cirillo and have been so impressed with the complete buying and service experience. By far the best of the many dealerships I have done business with in the past! Well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff!

By CGarcia on 11/23/2017 at 12:35 PM. Helped by Product specialist.

They truly have great friendly people working there. I was able to be who I am and express myself freely without worrying if they'll treat me differently. My sales person was awesome! And I apologize that I can't remember the wonderful product specialist's name, who went over the car with me, but he was great as well. I love my IS350!!! I was a loyal Mercedes Benz owner for 8yrs and leased 5 Mercedes. Looks like, I will be a loyal Lexus owner from now on. Great job team!!! Keep it going!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easygoing and attentive

By firsttimelexusowner on 11/21/2017 at 1:50 AM. Helped by Nick Manzi.

Although this was my first car-buying experience, I can say that Michael exceeded all my expectations. He listened to all of my wants and needs and really got to know me. I felt very relaxed throughout the meetings and he made me feel welcome and cared for. I went to Pepe Inifiniti around the same time and my experience was subpar. I felt like the Inifiniti consultant wasn't even trying to sell me a car and I was just turned off by the overall vibe. I know that getting a commission is important but I felt that Michael Barone truly cared about me as a customer and not just my money. Even the Sales Manager Nick Manzi made it a point to stop by and show genuine interest in my car-buying experience. I would definitely recommend him to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Judy on 11/15/2017 at 3:56 PM.

Very friendly and warm greeting. Professional and easy to work with. I truly recommend this dealership! Wilson was extremely nice overall and explained all features of the vehicle. Fabio was superb! cant say enough nice things about him. Very professional and easy to speak to. Excellent customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By JEN L on 11/15/2017 at 8:47 PM.

My experience with Fabio was fantastic. This was my first time leasing a car and I was not completely knowledgeable on the process, but he was extremely informative. He set me up with the NX 300 FSport and I couldn't be happier. He explained everything every step of the way, and the process couldn't be more flawless. I went to other dealers before Lexus because I was not sure exactly what car I wanted, and didn't feel nearly as comfortable or trusting as I did with Fabio. I mentioned I liked the red bows that were on the cars in the showroom, and he added a very sweet touch of putting one of the bows on my car when I went to pick it up! No doubt I'll be returning to him after my lease it up for another Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By STACEY K on 11/13/2017 at 4:19 PM. Helped by John D'Innocenzo.

I have been car shopping for the past few months. Went to Acura, Cadillac & Infiniti before landing at Ray Catena Lexus in White Plains. I worked with Rick Brogan (sales) & John D'Innocenzo (financing) & could not have been more pleased with the service I received. Both Rick & John listened to my needs and the deal they offered was great. The entire staff at Ray Catena White Plains was very friendly. They found me the specific car I wanted and within 1 week I had my new car. I love my new RX-350 and look forward to working with the service dept in the future as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new lease experience

By Jaywmd1229 on 11/11/2017 at 10:52 PM.

I just leased a new Lexus IS 300. The showroom is expansive. The front desk is very welcoming. My salesman, Michael Bergman was very helpful. He had through knowledge of the car. He was honest. Everything was handled as promised. He has a good sense of humor and was easy to deal with. His manage, Dan Zaccagnino was also a pleasure to deal with. Interacting with this dealership was a very positive experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

treated extremely well

By mylexus on 11/10/2017 at 9:44 PM.

We just purchased our second car from Peter Doyle and would not think of going elsewhere.He is knowledgeable, responsive and professional.He was recommended to us by friends and we have similarly done the same.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Lexgirl81 on 11/7/2017 at 4:51 PM.

Very pleasant and friendly environment. This is my second car purchased at this dealership. My salesperson was outstanding and I? couldn’t be more pleased with my new Lexus.

I would recommend this dealer.