Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By carcarcar on 6/20/2018 at 1:27 AM.

Everything went smoothly, purchases a wonderful car and had a great experience. I will definitely recommend this car dealership to family and friends. I will also be returning!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exactly What We Were Looking For!

By JennieD on 6/18/2018 at 7:56 PM.

Ray's is an amazing dealership used by our entire family. I was even more impressed with this visit then any other. Usually we do all business with Hugo Ayala and while he was busy he ensured we were in great hands with John Lesniak who was equally amazing to work with. It showed that the entire dealership has the best interest of the customer in mind and they are all willing to give 110% to ensure you get the exact car you are looking for and within your means. Another great experience in the books. I would recommend them to anyone and everyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New truck purchase

By Jim on 6/13/2018 at 12:42 PM.

Tony Jensen did a great job selling us a new truck for our business. He was very cooperative and made the experience a pleasure. I would recommend his services to others in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WHAT AN AMAZING GUY!

By Sara0621 on 6/13/2018 at 3:09 AM.

Hugo was amazing right off the bat! He listen to what i wanted and didnt try to sell me something i couldnt afford. He was very personable and funny! Finance dept was painless, quick and easy! Overall great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Linz on 6/12/2018 at 8:36 PM.

I went to the dealership looking for a very specific vehicle that they didn't have in stock. They went out of their way to find the vehicle and transport it to their dealership. Susan Weiss helped me out and she was fantastic and great to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ftbk on 6/8/2018 at 10:37 PM.

Hugo is a very good salesman . He was able to answer all my questions straight out. Stayed with me thru the whole process. I would revisit Hugo and RAY CHEVY again. Five star experience. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience

By Carol1331 on 6/8/2018 at 9:49 PM. Helped by Russel.

I was able to get my first choice car. Hugo was very patient with all of my questions AND he could answer all of them. He always reaponded to my calls. I was worried about the financing and it turned out better than I imagined! This is my second purchase from them and I am extremely happy with both experiences. I will be back again. Thank you for a great experience and a car I love HUGO!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jdagens21 on 6/7/2018 at 9:52 PM. Helped by Ray Scarpelli.

Just bought a 2018 Chevy Cruze from Ryan Golden and Ray Scarpelli. Both guys were great and made the sale impossible to pass up. I appreciated the excited-but-not-too-pushy style.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great selection of vehicles

By Wmort on 6/7/2018 at 4:30 PM.

Tony was very patient, and worked diligently with me to get me the vehicle that I needed - and for the price and payment range that I wanted.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Ed Dembski is a terrific professional

By dabriggs54 on 6/7/2018 at 4:19 PM. Helped by Russell in Finance.

Ed Dembski sold us a 2015 Chevy Cruze. He made the sale because he is professional, personable and patient. We came in on a Wednesday to look and to get information. Ed is a knowledgeable salesman and shared the information we were looking for. After going home to think about the purchase, we came back the next day and waited for him to finish with another customer so that we could close the deal with him. If you shop at Ray Chevrolet in Fox Lake, IL, I suggest you ask for Ed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By Kelly123 on 6/3/2018 at 7:26 PM. Helped by Logan Farrar.

The salesperson that worked with me, Logan Farrar, was very knowledgeable, helpful and patient. He answered all my questions and he made my car buying experience very easy. The whole process went very smooth and Logan helped me at each step so I felt comfortable knowing exactly what add on packages were right for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Customer Service!!

By DSkidds on 6/3/2018 at 12:50 AM.

This guy Mr. George is the reason why I’ll be a continuous customer! I walked in wanting to trade my Spark in for a new Cruze and he was able to get me what I wanted. He picked my brain to figure out what style and color of a Cruze I was looking for because at first I was hesitant on choosing either a sedan or hatchback and colors between gray and black. As by far he has proven to me that customers come first and provided the most amazing experience at a dealership I’ve ever had. Thank you sir for your help and thank for being working with me! Give this man a raise and more vacation time, it’s well deserved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By John on 5/31/2018 at 1:19 AM.

Every time I go to Ray Chevrolet Chris in service always makes sure my car gets the services I requested done in a timely manner. He also goes over any questions and takes the time to explain all of the services performed on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience From A Great Sales Rep And Dealership

By SkiFam8 on 5/30/2018 at 6:09 PM.

I came into the dealership to do some comparison shopping and to test drive a used Ford Flex. The sales rep I worked with, Ryan Golden, helped my father-in-law and I put the flex through it's paces. Ryan was quick to point out some of the issues we were noticing, before we even mentioned them, and told us that he would have those looked at before we decided to do anything. We ended up leaving because the flex did not have the options that we wanted. I shopped around several other dealerships, and even went as far as to get approved for a loan on a car but the sales rep at this dealership was pushy and was more concerned with making a sale, than making sure I got what I was looking for, so I walked out and went back to Ray to see Ryan. I went to drive the flex again, when I stumbled across a beautiful ford explorer that I had missed, somehow. Ryan and I went for a ride and we were both drooling by the time it was all said and done. Now, some would think that the sales rep was excited due to the prospect of the sale, but not Ryan. He was more excited about the explorer, the features and the smooth ride, just like I was. Long story made short (I guess not so short), I ended up moving forward with the explorer and Ryan took care of everything for me. The process was fast, easy and fun. The last time I went to buy a car it was nerve-wracking, but Ryan's energy is so contagious,I wasn't nervous at all, in fact, I was excited. It's been several days since I made my purchase and I am still in love with my explorer. No buyers remorse, no second guessing, no what if's. Ryan made sure this was what I wanted and I am eternally grateful. P.S. The wife and kids love it as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE ADVISOR

By Ihocin on 5/30/2018 at 2:45 PM.

I only go to Ray Chevy to have Kyle Miller oversee the service on my car. He has been able to explain the important needs of service to the ones that can take time if I don't have the money to fix. i would recommend you go see Kyle there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used truck

By Bmartin on 5/26/2018 at 1:03 AM.

Found a used F150 online at Ray Chevrolet decided to try them out and go see the truck. This truck looked brand new inside. Being that it was 7 years I expected it to be a little worn inside. Outside looked great as well. After driving off the lot I noticed a little issue. I let them know what I found and they fixed it the next day no charge. Aside from that, the buying experience was good. I let them know I didn't want any of the back and forth that goes along with buying a vehicle. So they were happy to obliged. We came to agree on price real quick. So thank you guys for the truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By slone on 5/28/2018 at 4:21 AM.

fantastic experience - Ed Dembski made me feel I was important and that my time was valued as a customer. Everyone there was friendly and courteous. Thank you

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

2018 2500 hd purchase

By Jack on 5/24/2018 at 8:02 PM.

Traded in pick up and updated to a newer model. First vehicle I was interested in was “ held” but when I got there it was sold... I was frustrated to say the least, I ended up with a different model and options than I originally wanted/needed but Hugo was very professional explaining the reasoning why a special order would not work at this time since Gmc is retooling for the 19/20 model 2500

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a new Tahoe in less then 3 hours.

By Timmy on 5/23/2018 at 12:06 AM.

Sean reunions was our salesman. He was honest. He didn’t give us the run around. Everything was excellent. Everyone from Sean to the finance was friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with Hugo Ayala was a great experience.

By ltequinox on 5/24/2018 at 1:43 PM.

My wife and I have purchased 4 - 5 cars going back to 1993, and we have always had a very good experience here at Ray Chevrolet. Hugo Ayala worked with my son Matt who bought a 2013 Cruze when it was new, and I made it a point to ask for him on our latest purchase. He is a good salesman to work with.

I would recommend this dealer.