Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.6  
Friendliness
3.3  
Overall Experience
2.6  
Price
3.5  
Quality of Work
3.7  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service team and management

By Joanna on 9/6/2017 at 4:43 PM. Helped by Service: Clare,Chris, Assistant service manager, Dan Cullen..

Had multiple issues with my vehicle that I just purchased, used, in April, the service team went above and beyond to solve my issues, were very very patient with me, and really listed to what I was concerned about. They resolved the issues quickly and I feel confident that the Service Team at Ray Cullen corrected all of the issues, even though I am sure that some of my concerns seemed minor. I would recommend the service and the management team, to anyone who is looking to purchase of service their vehicle. I will 100% return for regular maintenance and all of my other vehicle needs. Thanks Ray Cullen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Preowned Vehicle--Amazing Service

By HappyCustomer123 on 7/8/2017 at 5:46 AM. Helped by Dan Cullen, Martin Van Veen, Mark Bedard.

Our family was looking to purchase something preowned/ but not any older then 5 years- preferrably something under 100 000kms and we wanted to finance! When we first started looking around we went to smaller second hand lots--- we test drove a few 2013 equinoxs and were approved immidately --- the sales people were very pushy on the fact that they could have the car ready for us THAT day... We didn't get a very good feeling from most of these dealerships and all of their vehicles had a police reported accident and over 110000kms. We almost signed the papers for one of these cars because I thought that with our situation and not having very much income these were our options and we would have to settle with one .... That night I seen an ad posted from Ray Cullen Chevrolet --- for the IDENTICLE vehicle we had been test driving but HALF the kilometres (55000!!!) and only $1999 more. For some reason big name dealerships are a little intimidating and I didn't think in 100 years we could get approved exspecially with the car costing more! I replied to the ad and was greeting THAT DAY by Dan Cullen inviting me in for a test drive- I called and spoke to him personally and exsplained my situation and how much income we had ect... he said he couldn't make any promises but to just come on in and they would work hard to get us approved! Boy was that the truth! We met with Martin Van Veen who was very friendly and answered all the questions we had ect.... Then Dan Cullen came in and offered us more on our trade in than all the other dealerships AND dropped $999 off the price of the vehicle before we even had to ask! we then met with another man Mark Bedard who discussed the financing options and warranty options we had---- no one was pushy they let us decide what we wanted or needed and gave us many different options to keep the payments where we were comfortable! At first our financing was declined by a few banks (because the other sketchy dealerships had been lying about how much income I made ect... WOW!!!) BUT that did not stop them! They went above and beyond and tried many different banks and made phone calls to higher up places and were able to get my husband and I approved if we signed the loan together- which worked out perfect seeing as my husband has ZERO credit and now this will actually help build him a credit rating! We got to choose when we wanted to pick up the vehicle and when we got there the car was immaculate! Detailed inside and out - full tank of gas - they took care of all paperwork including my insurance and had a temporary slip for us from my insurance company! They transferred our plates over from our old car for us ... we literally had to do nothing ... except get in our new car and SMILE! The whole process of buying a car had me SO stressed for a few weeks but from the moment I walked into RAY CULLEN the stress was gone! They definatlry treat you like family- they take care of EVERYTHING and even offer you hot coffee while you wait!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Free oil change

By Brian on 3/21/2017 at 8:17 PM. Helped by Service staff.

I brought my suv in for a free oil change in January and you did a great job and said my wife's car had a free oil change the next time it was needed and called today to set it up and the lady on the phone said it was over end of April so I said it was still March so she said that it was over end of march so I said it is only March 21st and then she said o I mean March 13th not very happy with your policy's I will pass on the good word to my friends.That's the thanks you get for 20 years of service with you people very disappointed. Thanks again Yours truly Brian Kunder.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Same as Dodgefan

By Olds455 on 3/7/2017 at 2:54 PM. Helped by various sales people and a service desk person..

Went to them with a quote I got on a GMC truck but liked the look of the Chev better. They said they could match that deal in an identical Silverado that was arriving later that week. Truck arrived with no block heater, camera or AC outlet like the one I''d agreed to. Then they charged me over 400 to install a block heater citing the computer needed to be programmed to recognize it which I later learned was a complete joke, other dealerships do it in under 15 minutes and only charge around 100 for the part. My mistake was signing before I walked out and looked that closely at the truck, once I saw what they'd done they couldn't get rid of me fast enough. I bought the camera from a wreck and had another dealership program it to work six months later, never did the the AC.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Fell for the old bait and switch...

By Dodgefan1988 on 11/30/2016 at 3:09 PM. Helped by John Togtema, Mark Bedard.

I recently bought a vehicle, they tried to finance it and it didn't work through their business office. They then dealer traded the vehicle the same day, so they offered me a backup choice - just missing a couple of options - so I agreed. I obtained my own financing through my bank and went in to the dealer the next day to put a deposit on the vehicle that I have a SIGNED BILL OF SALE for....only to find out they sold it too. ALL OF THIS, within two business days. Right or wrong legally, it was a total dick move. Twice.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Service. I agree with the above post. Said the...

By MissyCarr on 1/23/2013 at 8:35 PM. Helped by ?.

Terrible Service. I agree with the above post. Said the work done on my car was not covered under my warranty, researched my throttle body problem, and did not come up with any companies who did not cover it under the power train warranty except for ray cullen. as soon as my bill was paid they were extremely rude! excuses excuses excuses!

I would not recommend this dealer.