Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.7  
Price
4.8  
Quality of Work
5  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Every thing was good.

By CED59 on 9/11/2018 at 4:20 AM. Helped by The service manager..

I had very good service. They helped me to fine the right car that fit what i wanted to buy, at the price that i wanted to pay.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

2018 Ford F-250

By DJII88 on 8/8/2018 at 12:30 AM. Helped by Robert Holstein.

Ray and his team provided me with the best deal on the Ford F-250 I purchased. They took the time over several days to help locate any truck I was interested in and provided me with prompt updates on the status of each truck until they found the truck I wanted. I recommend that anyone looking for a new Ford only shop at Ray a Varner Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new car

By Jpp189 on 5/18/2018 at 11:29 PM. Helped by Travis Varner was a great help in our buying process..

I bought a new Expedition from Ray Varner Ford. They made the process go easily and smoothly. We ordered the car and it came in on time as promised. They gave us good instructions on the use of the great features on it. The good service will make me want to buy my next Ford from them.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
5   Friendliness
2   Overall Experience
1   Price
5   Quality of Work

Less than saitisfactory, but I'm 50% to blame

By Jerry P on 4/27/2018 at 8:56 PM. Helped by Mike Cox (Don't recall others names).

My initial Thursday evening, 04/19 experience was good. Salesman was very professional and allowed me to explain my needs and pricing. My wife and I explained upfront, the fist day of initial talks and test drive of the truck that as a buyer I WOULD NOT be focusing on the payment, nor the financed amount. I clearly explained that I would pay 12-14k down and would possibly have a trade in, if I felt the trade value was fair. I said to Mike, the salesman, "This is a business purchase and my focus is the bottom-line price, period, not the payment, not the total financing amount, nor the interest rate, hence I could go through my bank or finance through Ford depending on which rate was the lowest'. After test driving the first day, my wife and I decided the truck we drove was exactly what we wanted and needed for our business. We pulled the truck back in, got out, was greeted by Mike, and he ask us if we liked it, we sais yes. I then asked Mike if he could sell the truck to me for a final price of $48500. He asked how much would I pay down 12k or 14K. I said 12k and possibly would trade in my 2012 Focus if the trade-in was fair and I exlained we could go through Ford if the .09 int rate was still being offered. Mike explained that he would have to run this by management/his boss and get back to me. We exchanged numbers and I told him I wasn't in a hurry and could come back down next week if we came to an agreement. The following day, Friday, Mike called me with a counter price of 49,599. I told him I would think about that and was he able to see if I qualified for the .9 int rate, he said yes I did. I told him I would think about it over the weekend and call him back Monday. Monday I called back to exlain that I was very busy and could possibly come down Monday evening and felt we could probably come to a deal that was close, he then said that he thought there was another $1000 off his boss could give me but he would have to check, said his notes he made was not totally clear. I called Mike back on Monday evening to let him know I was tied up at work and would try to get down that way the following evening, and would bring the Focus to evaluate for possible trade in. He proceeded to tell me that he confirmed the final price to be $48599.38 I wrote it dowm. I told him I would see him tommorrow evening, Tuesday 04/24 with the Focus and explained that even if I decide trade is not fair amount I feel that we can make a deal at that final price, $48,599.38 I arrived that evening with Focaus, to my recollection, a little after 6pm. Mike was busy with another customer, but I told him I was not in a hurry and understood. He asked for keys to Focus and as I gave him the keys I discussed history of the car, etc. He asked me to have a seat on outside bench and he would get someone to appriase focus. Maybe 30-45 minutes later he came back to bench area and said they could give $2800 for Focus due to "Rebuild-Title". I countered and asked if he could give $3000. He said he would ask, and came back a few minutes later and said yes. I have a vision/reading disorder, head injury during time in Army Mortars, hence I cannot process numbers and figures unless I write them down or type them out myself, it's very embarrassing, and I wasn't comfortable sharing, so I pulled out my smart phone and began to type the numbers we had now discussed in my calculator. I asked Mike to also go over them with me as I type them out and calculate in my smart phone notes. As I typed the figures in I explained, and showed Mike every entry and detail, every amount and every calculation. EXAMPLE: "Mike your total price is $48599.38" entered amount "subtract my trade-in of -$3000.00" entered amount, then hit equals $45599.38" "So this is my price minus trade?" Mike sais "Yes". I then told Mike I would pay 14,000 down, hence my trade-in was lower than I expected. I said Mike, as I entered the figures, "Total after trade-in is $45599.38, plus TN tax, correct?", he shook his head as to say yes. I said "that total/$45599.38 plus Tx, estimated at around $3500, equals $49099.38, minus my down payment of $14,000", (as I added the 3500 and subtracted 14000 in my calculator/smart phone, ..I said, "that comes to a total estimated final price, financed $49099.38 We shook hands and I said "that's a deal". Mike said he would begin on the paperwork. (it's now around 7:30pm) Mike came back few minutes later said the cleaning person was gone for the day would it be ok to bring it back down to be cleaned, his co-worker overheard, suggested they could take off another $100, for me to have cleaned in KY. I agreed. Several minutes later, someone came to me and asked if I would like to add 5yr/100K ext warranty for 2690, I told them I really didn't know if that was a good deal, but after some thought, said yes. Around 8pm, someone came from finance and showed me to their office to sign all the paperworrk and make down payment. This is where I'm totally at fault, I should have requested more time to look over all the details and figures in the contract as it was late, I was tired, we were all in a hurry to get home and also did not share the fact I need to write or type the figures out on my phone or calculator in order to process. It's very embarassing, so as I'm scouring over the contract and figures everything appears to be correct, but unfortunately, as I discovered much later when I arrived home in KY late that night, after my wife reviewed, they were off by 10K, it's not the final price and at all what I thought. The final pricing that came in on the contract as $59074 instead of the 49K estimation figure I expected, but since I'm in a hurry and didn't retype out the figures I took the figures/numbers to be correct or what I expected to be the final price before my trade, down payment, taxes, etc. It was too late to call Mike, so I waited the next morning and called and explained that the final pricing that was calculated on the contract was 10k off from what we discussed figured. He said that the final price is the "out-the-door-price", which I had heard him use that term several times but it meant nothng to me. From the beginning I made it perfectly clear I preferred to work my deal on "final-price", total before calculating down paymnt, tax, trade-in, etc. He said he would call me back. A few hours later he called back and said that he thought he was clear that the $48599.38 was the "out-the-door", after down payment, trade-in, tax, etc. I told Mike I appreciated all his help, but it is obvious that we both were totally off on our communication of the price of this truck and I told him that I understood I would have to pay for this to be undone, but I would pay for this to be cancelled and would return the truck. He said he would start the process and get back with me. After much thought, and prayer, and being very sick and actually throwing up, because I knew I was as much to blame as Mike in this. I talked it over with my wife and we decided to retract the cancellation request, my fault for not recalling the figures and recalculating them myself. I sent Mike a text explaining that we would chalk it up as a lesson learned in making this large of a purchase. But I asked if there was some way to at least get a refund of $2690 for the ext warranty. He said it would have to go thru Ford, in 30days, I could request, but I took it as he really didn't know if they would refund. This was my 2nd purchase from Ray Varner Ford. The staff is very nice, but I think they're should be more disclosure in the "deal". During my last purchase, I asked the salesmen to write everything out on paper for me, and he gladly did so I could see in detail what we both had in mind. My biggest regret is not doing that with Mike Cox. Respectfully, Jerry L. Pennington

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 Ford Escape Titanium

By SandyH on 3/31/2018 at 12:42 PM. Helped by Robert.

Thank you Robert and team at Ray Varner Ford for a terrific buying experience! I love my new Ford Escape Titanium! I really appreciated being able to begin the buying process over email to save me time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car

By Deano58 on 3/11/2018 at 8:51 PM. Helped by Sandra Williams.

This was 1 st new car I love my new ford escape thanks for all your help Was looking at a used subaru with 90,000 miles thought about it for a few days and just decided to get a new one thank you Sandra -Dean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By S May on 3/8/2018 at 3:17 PM. Helped by Ray Varner, Lou Gehrig.

Ray Varner and Lou Gehrig gave us great customer service! They went out of their way to make sure that we were happy with our purchase. They were knowledgeable, professional and friendly! We feel happy and safe in our beautiful new Ford Explorer. I would highly recommend Ray Varner Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Marybeth1 on 3/2/2018 at 12:06 AM. Helped by Diana matheney.

Thank you Diana Matheney, I love my new escape! You we're very helpful. The buying experience was great. Thanks for everything. Enjoying my new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Mustang

By mustang56 on 3/1/2018 at 10:00 PM. Helped by Sandra Williams.

Best experience I have ever had when buying a car. I was immediately put at ease upon meeting Sandra Williams. All the team that we met were friendly and helped to make the purchase smooth. I will definitely pass the word to everyone I see that's in the market for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Start with the best.

By Elmo the Ford Guy on 2/19/2018 at 6:07 PM. Helped by Timothy Treadway, and many more helped lo for my proof of insurance.

They had the truck I wanted with a great price. I was in a hurry to get to work so I ask a couple of the guys if they had driven the truck and they said it drove great. They were right it drives like a new truck. They told me it had been checked out by their mechanics and was ok. I went on to work and called the bank. Everything was all right there so I called Ray Varner Ford and took the truck without even driving it. These people tell you the truth. If you want a good vehicle with friendly service just step right up to the best RAY VARNER FORD and get the deal of your life. Elmo E. McKinney Jr.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast process!

By cmleslie on 2/16/2018 at 12:04 AM. Helped by Dan, Travis.

Have always bought cars with the Varners. Good people, great service! Very quick process, had truck ready and we were headed back home within the hour

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No Games

By Jeff on 2/9/2018 at 4:02 PM. Helped by Sandra Williams.

I was treated like folks should be treated. No games back and forth with numbers, no high pressure. Just all the information I needed to make a decision. I will DEFINITELY shop there for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd vehicle we have bought from Ray Varner

By Tammy Phillips on 1/30/2018 at 10:48 PM. Helped by Ted.

We have bought 3 vehicles from Ray. Awesome service! Our salesman took us right to the vehicle we were looking for. Very pleased with our experience. Would recommend them to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Happy Customer on 1/16/2018 at 5:02 PM. Helped by Lou Gherig.

Friendly easy going experience. No pressure and worked with me. Really impressed with ease of process. Did not try to sell me something I did not want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Ford Dealership

By Glen Kirkorian on 1/1/2018 at 6:12 PM. Helped by Ray Varner, Robert Holstein, Lou Gehrig, Fred Kitts..

I shopped Ray Varner Ford and I have to say it was the best new car buying experience since 1967. Ray Varner, Robert Holstein, Lou Gehrig, and Fred Kitts are a class act. They treated me as though they had known me all of my life. Ray shared a little of himself and his family. No other dealers did that. I knew when I left the dealership that I would be back to do business with Ray Varner. I invite anyone reading this to do business with Ray Varner Ford on your next vehicle purchase. Ray has a friend in me and I will be back in the future for service and future sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ford Explorer Purchase Was A Breeze

By bobc on 12/20/2017 at 1:03 AM. Helped by Ray Varner, Tim Treadway, Fred Kitts, Dan Varner.

I shopped Ray Varner Ford because it's a little off the beaten path so I thought I would get a little better deal. I talked to Ray who referred me to another sales person and by the time I got to the dealership, they had one that I was interested in all washed up, gassed up and ready for me to inspect. I took a test drive and came back to ask a few questions about the car, financing, service, etc. The salesman was really nice and patiently answered all my questions. Ray Varner even took my kids into the play area and served them popcorn which was really nice. I was presented with several options on financing which were even better than I had hoped and the rebates offered by Ford made the purchase even more affordable. Overall, I would give the experience a 5 star because I feel like I could talk about anything and not be pressured into something I wasn't comfortable with. I've always used their Quick Lane center for service but hadn't purchased a vehicle there. I'm really happy and confident I made a good purchase with people I can trust. Special thanks to Ray Varner, and his incredible staff. I will recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Powerstroke on 12/12/2017 at 6:27 PM. Helped by Tim Treadway.

Tim was great to work with no pressure straight up and delivered on what was agreed to. The guys in the cleanup dept. Did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F-150

By Simerlya on 11/30/2017 at 2:25 PM. Helped by Travis.

Fantastic customer service and very helpful. Didn't have the truck we were looking for so they ordered exactly what we wanted and it arrived the next day. Super easy to work with, never felt any pressure. Would recommend to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A Smile and a Handshake.

By copperheadrow on 11/25/2017 at 11:31 PM. Helped by Ted.

My wife and I were greeted with a Smile. Bought a Ford F150 Pickup from Ted on a Handshake. Left feeling good about the whole experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By F250bowhunter on 11/17/2017 at 1:54 AM. Helped by Robert is wonderful to work with and makes buying a vehicle easy..

Everyone at Ray Varner Ford is very friendly and helpful. This is the 10th vehicle we have bought from Ray Varner. The experience each time has been awesome.

I would recommend this dealer.