Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.2  
Friendliness
2.3  
Overall Experience
2.1  
Price
2.1  
Quality of Work
2.3  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible!

By rja123 on 1/13/2018 at 12:04 AM. Helped by Sales and Sales Mgmt.

My son went to purchase a vehicle. The price quoted on the phone got inflated several thousand dollars once he showed up at the dealership. It would have been a simple sale. Vehicle price quoted on the phone, tax , title , license. When he got there, they told him there must be a misunderstanding, the add ons were more than the sales staff quoted. Waste of his time. This is the type of dealership that gives the good ones a bad name. Will never do business here! Wish I could give 0 stars.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By Kimbel Ward-Neal on 9/29/2017 at 10:30 PM.

Do not shop here. Worst car sales ever. They sell lemons, like, cheat and steal your money! My car broke down within 60 days and they refused to even assist with the repairs.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Complain

By Matthew on 7/15/2017 at 6:44 PM. Helped by Jesse zuniga.

They are liars and unprofessional. I left my truck there and asked them to diagnose the problem. I was told they are going to take it to shop right away and they will have an answer the same day. After receiving no call from them and me calling them several times, because nobody picked up finally I went there myself and was told that the guy who promised me to call "Isaac Miller" is not in today. When I left my truck there, I told him I need the car very soon. He could have mentioned that they are not able to touch it. I asked to talked to the manager. Somebody introduced himself as director. After complaining to him "why my truck is kept here without even being looked at it? He told me " I don't wanna see you here, take your truck and leave". So, people think before taking your cars to them!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My worst experience

By Scamming dealership on 6/30/2017 at 7:18 AM.

The worst place to deal with. I literally got scammed here. I was dealing with Marcus and Anthony and we had a deal and one of the components in the deal was $499 for window tint. I asked if they could remove the tint and reduce $499 but they refused and said that they cant do that. I agreed and paid for all of that but after taking my brand new car home which btw had 5 defects in it already. I realize that there was no tint whatsoever. I return to the dealership and tell them what happened, and there comes Alex a manager there and says that i didnt pay for tint and i wouldnt get it. I call the sales person in front of him and proved to him that i was charged as confirmed with my sales person who happened to be off for that day. He got pissed and became rude and left. My sales person said that i should come back tomorrow to apply the tint, but on the next day, i get a call from my salesperson saying he cant apply my tint and that he would lose his job over that. Nice job mr Alex the manager Lol. At this point i was done dealing with scammers because it doesnt look like a reputable company that does something like this. I said , "you know what, i dont want your vehicle anymore and im gonna return it." And i did. Happy days!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolute worst service i've ever received

By Wolverinesfan03 on 3/27/2017 at 7:56 PM. Helped by Sid.

This is the absolute worst service i have ever experienced in my life. This is coming from a disabled Afghanistan Veteran. I've always love Ford vehicles since i was a young child but this experience has turned me off from the entire company. I brought my 2006 F150 in for a service. The customer service was terrible the entire time dealing with Red Mccombs. After my making me come in and my vehicle not being done when they said, they ordered the wrong parts, then told me my truck now stops and theyd have to charge me a diagnostic fee to see what was wrong or i could pick it up as is. My vehicle did not have this problem before bringing it in. After alot of back and forth they waived the diagnostic fee but then tell me i have to pay an additional $700 to fix a problem that didn't exist before hand. I wanted to was my hands of this company and the horrible experience so i just gave in. Now after "fixing" the problem they tell me it runs funny. So you can prob guess where this is going but they now tell me i have to pay an additional $600 for a problem that didnt exist and wasn't on their diagnostic. The problem is still ongoing because i havent gotten my vehicle yet. Its been 2 weeks since the truck was dropped off. I was treated better by the Afghan people than i have been by this company. Side note i also have a Caddilac and i have never had problems with service from them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Never have I been so humiliated and disappointed!

By Barbara Elizabeth Montanez on 3/1/2017 at 7:38 AM. Helped by Zach Cuevas...Steven (his boss).

So I get starry-eyed when I get approved for a vehicle. Two weeks later I get a "There are some income issues...we need to see you!" I go in thinking it wasn't a big deal...they lied when giving my info to the creditors and try putting me in something I didn't want. So embarrassed I had to empty what I thought was my new vehicle to still have to wait for them to find my plates from the car I was using as a trade-in. Needless to say they couldn't find them and issued me temp. paper plates...but just left me there...didn't apologize. .no empathy...nothing. And other salespeople still trying to "See what they could do for me." Why was I allowed to drive off in a vehicle if I hadn't qualified. .just to have the rug pulled out from under me. Is that how they do business? Very unprofessional.....thoroughly disappointed...never recommending them to anyone. Went somewhere else and got a better deal and lower payment with outstanding service!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service Department

By Angie Gomez on 1/17/2017 at 11:59 PM. Helped by Jessie Zuniga.

Obviously If I could leave a -5 stars I would. Josh Hamman stay away from this liar. If he approaches u to help with your vehicle ask for someone else. Better yet go to another dealership if you can. He was a horrible lying service advisor that apparently pays off at red McCombs because since I last spoke to him he has been promoted. Bottom line is if you are a minority and you go there be prepared to be lied to and be talked.down to by Josh Hammon. Just to.give two quick examples of what I'm talking about. My husband took our 2014 Taurus for a problem with the lane keeping and Vehicle Gap systems. Josh told us it would be a few days to get it repaired. My husband told him since the car was goinf to be there at the service department for few days if they could ahead and do an oil change on it because it was due. When they called us that our car was ready for pick up, My husband noticed two things with the car, the oil change had not been done and next he only had 2 miles until the gas was empty. He brought it up to the attention of Josh and he was quick to tell my husband that their policy states they are not responsible for the fuel that is used when diagnosing customers vehicles. My husband was disappointed with his answer and told Josh he understood their policy but 2 miles left to empty, really? He asked Josh, what if I dont make it to the nearest gas station that's on Wurzbach/I10 which is every bit of 2 miles away from the dealership? Who's going to come get me if I get stranded on the side of the road? Josh told him it wasnt his problem. My husband left the service department and went directly to the quicklane to get the oil changed on the car and the Customer service Rep at Red Mcombs quicklane tells my husband, "Sir do you realize you only have 2 miles on your car before it's empty. My husband explained to him that they had left our car like that at the service department after they had worked on it and that Josh told him they didnt need to put gas in it after using up our gas. The quicklane representative told.my husband, "Oh no, this isn't acceptable to me and this isn't going to happen on my watch. He called over to Josh in Service and after talking to him, Josh came over and apologized to my husband and said that it wasnt his decision not to put fuel in our car but it was company policy and had talked his boss into allowing him to put $5 of gas so that he could make it to the gas station. The second example was when I brought my car in for a license plate light fixture broken and the plastic panels on the seats were also broken. I went to a different advisor as we didn't want to deal with Josh any longer. It was a Friday morning and the advisor was more interested on what kind of tacos they were going to bring him than taking care of the customers. When he finally took down my concerns he tells me, " Well we are short handed today so because I have extended warranty we will give you a rental but we wont get to your car probably until Monday. Well, I didnt receive a call until Tuesday and it was Josh Hammond. He told me none of the parts on my car that were broken were warrantied items and therefore the extended warranty wasnt going to pay for the rental that we ended up having for 5 days. We argued back and forth about it and during our argument Josh tells me that if I had come to him instead of someone else on friday, he could have told me on that day that those parts would not be covered undet watranty like that helps me with the $150 rental I have to pay for now. I talked to his manager and he told me they would pay for the parts and replacement of the car seat plastics but would not help me with the cost of the rental. Josh told me he would call me when the parts came in. Well we never got a call from him and we got busy with our daily.lives and now 3 months later I call to see about getting it done and get a recall on the car done at the same time and now they are refusing to do it because Josh is claiming they returned the parts back to Ford. Josh Hammond is now saying he called me yet there are no missed calls on my phone from him or even any messages on my voicemail. I've called him numerous times throughout our whole experience and always had to leave voicemails because he was never available. Keep in mind this is a business and I would think that if he actually attempted to reach us by phone like he claims.to have done and we didnt answer that he would leave a message. I believe that Josh actually forgot about us and those parts got sent back after 30 days and now he is afraid to answer for it to his superiors. Did he blow us off because of our ethnicity or is this just a lack of proffessionalism on his part. I surely don't know but I bet his superior Jessie Zuniga does because I'm certain we aren't the only ones he has done this to. Also want to mention Jessie isn't a person that's willing to work with his customers either. He backs up everything Josh tells him because when we called her seemed to have already made up his mind on anything we wantef him to have an open mind on.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Isaac Miller was not a helpful service adviser

By James3678 on 12/11/2016 at 6:45 PM.

Took delivery of my 2016 F-250 diesel after repair. Talked to Isaac and he ended up comparing a getting service on a $60K truck to repairs on a washer and dryer. Time for Isaac to go someplace where his expertise is valued, like JC Penney. BTW, Isaac's crack team could not find anything wrong! The spin cycle works fine at Red McCombs!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Need to start taking customer service seriously

By Kyle123 on 11/16/2016 at 1:45 PM. Helped by Can't remember.

Tired giving them my business on two different occasions. I purchased my truck used and needed to have them plug my truck into their computer and tell me my keyless door combination. They wanted $125.. And most mother places I called only wanted $50. However I found out a way to do it myself for free in literally 30 seconds after a YouTube video. I tried scheduling another service visit some time later and multiple times never got an answer, or a returned call after leaving a voice mail. Ended up just driving to another ford twice as far just to not deal with poor service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very comforting costumer service

By Claudio Ivan on 10/31/2016 at 2:53 PM. Helped by Silvia.

My car salesman was Silvia and she was VERY nice and detailed as to everything my father and I asked her and it felt comforting knowing she cared more about how we felt about the car we test drove and if it was what we wanted to invest in. She was not pushing to sell us the car and I loved that about her. If I were to recommend Red McCombs Ford would, because of my experience buying my 2017 mustang with them. As well as Jose Noriega who works in finance, Jose was very detailed and specific when it came to the extended protection of the vehicle and all 3 plans they provide. OUTSTANDING WORK!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car shopping experience!

By quiroz,jesus02 on 10/1/2016 at 6:46 PM. Helped by Mario Lopez.

My sales consultant was Mr Mario Lopez. he was very professional, informative and most importantly he listened. l am very happy with my new Ford vehicle. All i have left to say is: Mario Lopez you the man!!!!! thanks, Jesus Quiroz Jr

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Nruiz64 on 8/18/2016 at 6:30 AM.

I've given this rating because Arturo Gonzales was very professional, knowledgeable, delivered the vehicle is was looking for, and explained everything as the process was taking place! He is an outstanding salesman. I have sent more customers his way, Ave they were also very pleased! Thanks Arturo!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service!!!!!

By UNHAPPY!!!! on 7/19/2016 at 4:28 PM. Helped by DON MAPLE, FLEET SALES.

This dealership was unprofessional, unorganized and not helpful at all!!! My fleet mgmt. company factory ordered an F150 from them and we were never communicated the vehicle was onsite. They also never communicated the vehicle had hail damage as a result of being on their lot. The vehicle was delivered to them in April and I found out in July. It took 3 days for the fleet representative, Don Maple, to return my call after being hung up on, transferred without speaking to anyone and then disrespected when finally spoken to. I scheduled an appointment with Don Maple for the next day to pick up the truck at their site b/c they needed 24 hrs notice before it would be ready. Upon arrival the fleet representative, Don Maple, couldn't remember who I was or scheduling the appointment. After being there an hour, they could not locate the vehicle and needed my address so they could deliver it once they FOUND it!! They dropped off the truck the next day w/o me knowing and did not leave the keys or paperwork. Don Maple finally came back the next afternoon with the keys and paperwork to sign. THIS HAS BEEN THE WORST EXPERIENCE EVER!!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Enrique Hernandez and team AWESOME

By HAPPY WITH TRUCK on 6/30/2016 at 4:27 AM.

I went to Red McCombs Ford on I-10 and Callaghan and met Enrique Hernandez when he was just pulling in from delivering a car to Fredericksburg Texas that is almost 2hrs away and told him I was just looking. He still got off and help me even though he just drove almost 2hrs. This guy was so nice and told me everything i wanted to know and he above and beyond to get me my truck. He talk to his boss Cliff Deleon and they work with me to get me a very good deal. I got a better deal than my sister and I have a very bad credit and she has a better one than me. Just wanted to say thank you so much Enrique I will never forget what you did for me man I promise. You came in on your day off bro to get me the deal I wanted man outstanding. Your company should be proud of having a worker like you on board. Read some of the bad comments and they should of talk to you. Once again thank you so much man you are outstanding and your boss Cliff Deleon. I will for sure comeback to yall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Its all in the customer service

By Bob4Good on 6/30/2016 at 4:50 PM. Helped by Justin Christian.

I was looking for a used car with a very narrow set of specs and told the sales rep, Justin Christian, not to bother me with vehicles that did not match. It was a very different kind of car purchase experience and the reason it worked was because Justin listened. And during the actual purchase process it seemed that all of the different functions of the dealership worked seamlessly and without appreciable delay to make the purchase go very smoothly. I will recommend Red McCombs and Justin Christian in particular.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible service department and service director

By Cynthia A Chacon on 5/25/2016 at 3:33 PM. Helped by Jesse.

If I could give the rating a -100 I would. It turns out that my daughter took her car in for an oil change and tire rotation and the service technician apparently did not know how to properly put the bolts back in and damaged 3 of the hub and bearings. Which now need to be replaced. The so called Service Director Jesse is refusing to accept responsibly for the shoddy work performed there on my daughters car. Therefore, we are having to pay to have the repair done which is going to cost $918.00. They are a bunch of rip offs here at the location. SO what ever you DO NOT and I repeat DO NOT take your car there. I simple little $47.00 oil change and tore rotation is going to cost us now $918.00. Shame on Red McCombs Ford Service Department and the so called Service Director Jesse for not taking accountability for the damage.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Unprofessional and rude

By Maria on 3/22/2016 at 8:38 PM. Helped by Jesse, JP.

After 4 hours of being in the dealership and having signed most of the apperwork, after them knowing I was on the process of getting my Texas driving license and that currently I had an out of state license, they wanted me to sign a paper saying that I committed to not driving the car because of the license issue. They were trying to take advantage of us saying that that was the law, when that is not true; and also saying that that paper was not legally valid, they just wanted me to sign without a reason. It took somebody to finally stood up to say that wasn't true about the Law to have them say that it really wasn't the law but a company policy (after 4hours!!! That's when they say all this). At that point the personnel was being rude because we had questioned the reason for having us sign a paper and because we knew exactly what the law says!! they wasted our time, were rude and unprofessional.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Total Ripoff for Maintenance Agreement

By Rippedoff on 3/8/2016 at 1:21 PM. Helped by Don't recall finance manager's name.

I paid over $1000 for a Ford Premium maintenance plan with a value of approximately $280. I was lead to believe it would cover all maintenance for 3 years or 37000 miles. In reality it covered 6 oil changes-hardly a $1000 dollar value!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Unprofessional, incompetent sales team

By Abadry on 1/5/2016 at 4:10 AM. Helped by Da.

My husband and I went looking to lease a Ford Explorer.. We sat down with a sales rep for 3 hours discussing what we want, specs, color, type and everything else. We asked that he'd call us when h get the final sale price after rebates and all that stuff; he didn't want to give us a number for 3 days ( put in mind we were looking at other cars and had other offers on the table). They say they were waiting on the financial clearance which is fine but he had to inform us. After all that he gave us a number and we went on Saturday to see the car we wanted to get it that day. But the cat isn't there, they were working on a WRONG car!! That's just basic stupid! Ok where's the car we wanted? It's not here, we only have it in black and its in transit! After going back and forth and being furious.. We went back and agreed on the black one and we were suppose to get it on Monday, it gets to the dealership Saturday night or Sunday max that's what they said. I'm waiting all day with my son at home waiting for them to deliver the car and no one comes, we called 2 times and we get voice mail!! My husband gets a hold of someone at the end and the guy said it didn't arrive yet! And no one thought of letting us know!!! He talks to the manager and he knows nothing all he said is " how can I fix this?" So now we tell u how to do your job???!!!! It's ridiculous!! Was a terrible experience they ruined the excitement of having a new car. Will never deal with them again it was a huge mistake. Incompetent, unprofessional and just not fit for the job. I hope we get the car tomorrow.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent management and service

By Jeremy B on 11/17/2015 at 4:18 PM. Helped by Shawn Barry, Jesse Suniga, Raul Sandoval.

Stay away from this dealership and their service department! They are incompetent and two faced. I bought a 2012 f150 platinum from them new a few years back and immediately was having a service power steering light come on. After a handful of visits, they told me they can't find the problem and they would pretty much have to wait for it to fail. Well, it failed a few days ago and when it did I was changing lanes at 70 mph on the hwy! I almost took out two cars and ended up in a bar ditch unable to steer at all. It's now out of warranty and the dealership that couldn't do their part and replace the system when they couldn't figure it out (as per Fords representative) is unwilling to do anything about it. To the families I could have changed forever that day by killing or crippling you on the highway, I'm sorry for my poor decision in who's hands I put my own life in and that it could have cost you yours!

I would not recommend this dealer.