Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership in town.

By Daisy4ray3135 on 11/1/2017 at 9:14 PM. Helped by There was a maintenance person but don’t know his name, but he was great.

I couldn’t have gone anywhere better, I mean there were another dealership that I was dealing with and they offer me a better deal than Reed-Lallier, but the courtesy and love that was given here was more than going somewhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, trustworthy & thorough

By slanford84 on 10/19/2017 at 6:14 PM. Helped by JaJa Hagan.

I recently purchased a pre-owned 2015 Chevy Traverse LT from Reed-Lallier Chevy. The whole experience was quick and easy. I have purchased 3 vehicles from this dealership, and have been pleased each time. I have moved out of state, but made the 2 hour drive to purchase my Traverse. I contact Bob Lanford, who directed me to a knowledgeable sales rep, Ray Johnson. Ray did an excellent job of listening to my needs and finding financing that would fit my budget. He also was helpful in making sure all of my documents were ready when I arrived. I literally walked in, provided the needed information (license, insurance, title of trade), signed all paperwork, and was on my way in less than 90 minutes. It was a very smooth transaction. I also highly recommend working with JaJa for the financing aspect - very knowledgeable and efficient. That was the quickest signing I have ever had! I thank you all for your patience in helping me pick a new vehicle for my family! We are enjoying our new, roomier ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW CAR PURCHASE!! FOR THE 6TH TIME

By caulderacademy on 8/29/2017 at 2:01 AM.

We purchased our New Sonic and we absolutely love it. So good on gas!! Our salesman Ray Johnson for the 4th time......... is great!! If you need a car Go to RAY!! He is the bomb!! Thank You Ray!! WE absolutely couldn't be happier!! I loved BOB spelled forward and backwards....lol Very very nice man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love!

By DalaMarie on 8/21/2017 at 12:12 AM.

Excellent service! My husband and I loved the customer service here! You guys are great!!! Everyone was extremely friendly, generous, and very informative. Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Body shop

By Terry B Thomas on 6/22/2017 at 7:44 PM. Helped by Dee Riede.

Dee Riede was very helpful and knowledgeable about what my car needed. She phoned the next day to let me know the progress and was very pleasant. This was the 2nd time I have needed body work and I will definitely go back again if needed. The paint match was awesome. My Camaro looked new when the body shop finished. I'm happy with the results.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!!

By 82NDborne on 5/28/2017 at 5:32 AM.

Ray Johnson was the best. Helped my family get in the truck of my dreams a Z92. People said I was crazy, not Ray! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Firstrate

By Darno1022 on 5/15/2017 at 10:14 PM. Helped by Ervin Parrish.

Very nice friendly people willing to help. Will answer all questions. will work with you Ray Johnson was a great help along with Ervin Parrish.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

TERRIBLE SERVICE CENTER

By Karmen09 on 5/7/2017 at 2:59 PM. Helped by Don't know their name.

Basically after 2 hours I complained about where my truck was. It was just there for an oil change and to get my tire checked. They took my tire apart couldn't fix it and just put my spare on. No one came and asked me or told me anything. Then they didn't have a tire this is a brand new silverado and they don't carry the tires. So I am stuck with the spare til Monday when I can find a good tire to put on. NEVER TAKE YOUR VEHICLE TO THIS PLACE. THEY ARE NOT WORRIED ABOUT TAKING CARE OF YOU OR YOUR VEHICLE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Patrick10014 on 5/2/2017 at 10:44 AM.

The management and my sales person Ray Johnson were very helpful in getting me in the truck of my dreams for a lower price then expected.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Wonder Why???

By Frustrated Customer on 4/26/2017 at 7:12 PM.

I was in the dealership with a vehicle I purchased from them after having the vehicle less than a year it started giving me problems and I took it to them and I had an awful experience and this is the second time I will no longer use the service department at reed lallier the service I felt was not right if things happen to the vehicle and it's covered under warranty and it brings about other issues why not cover the things it caused too happen also I will never use them again thanks.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By indyiebullard on 4/17/2017 at 1:54 PM.

Mr. Ray provided great service and really showed my husband and myself he wanted to do what was best for us. Made our trade in as smooth and professional as possible. This is my 2nd time purchasing from Reed Lallier and I will definitely be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Quick and Easy as it gets

By chittergetter on 3/26/2017 at 8:26 PM.

Mr. Johnson was very easy to work with as we sat down looked at some vehicles and I picked the one I wanted to see and luckily that turned out to be the one. Once there he was very informative and got through all the paper work so my wife and I could get it done fast and efficient. Would recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

they really went the extra distance to help us

By MrsMac on 3/25/2017 at 3:24 PM. Helped by JaJa, finance.

They made sure of what we wanted, then offered choices to narrow down the selections available. My husband has difficulty walking long distances, so this was important to us. They assisted with financing options, recommended items to compliment the selections, and made sure we were comfortable during the whole event. Ray was an exceptional salesman, and didn't try to push us toward something we didn't want or need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

V Naik is very cooperative salesman

By Suresh on 3/15/2017 at 12:34 PM. Helped by Finance (Dave).

Very nice and clean place every person is helpful David the finance officer explain everything. I have very good experience with Vatsal Naik the salesman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By emerald on 2/25/2017 at 9:57 PM. Helped by JaJa.

Both Ray Johnson and JaJa were excellent to work with. They were so great and made the process painless and super easy. We knew exactly what we wanted and he made our day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ray johnson

By joann stoltenborg on 12/31/2016 at 10:09 PM.

for anyone looking to get a car or truck Ray Johnson is the salesman to see he has a lot of respect for all his customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By john321 on 12/31/2016 at 12:22 AM. Helped by Tommy.

Ray Johnson and Tommy was very thorough in explaining all the features of my new truck. They made all the paper work fast, and understandable. Next time I am in the market for a new vehicle I will check with Ray and Tommy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Smartpants on 12/20/2016 at 5:29 PM.

Ray Johnson were exceptional in finding me the car of my chose and in the price range that I could live with. He was very patient and listen to what my needs and preference was. His professional attitude made the process of buying a new car easy. Thanks Ray

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

No Room For Emergencies

By Jennifer913 on 12/20/2016 at 12:56 PM. Helped by I'm not sure what her name was..

I purchased a new vehicle from Reed-Lallier in 2008. I am no longer a Fayetteville resident, but I have always bought my cars here when I visit my family. Because I live out of town, I have never used their service department. I will say that the both of the Chevy dealerships in Winston-Salem have been amazing, and I would whole-heartedly recommend Flow or Modern. Sadly, I cannot say the same for Reed-Lallier. I was in town this weekend visiting my family for the holiday season. I had a long weekend and had planned to go home last night. After loading up the car and getting my dogs settled, my plans changed. The engine rattled when I turned on the car, and smoke came out of the exhaust. My check engine light came on, along with an air pressure light. My tire sensors didn't even register anything. I obviously couldn't drive my car home that night. So, I went back inside and had to stay overnight. I got up early this morning and called the dealership right at 7AM when the service department opened. I explained that I was stranded here and that I need to get home. The lady who answered the phone told me that they aren't scheduling any appointments until late next week. I begged for some emergency space. I have a home and a job, and I have cats at home that I need to check on. She then said "Well, everyone has emergencies, and we have a lot of emergency calls. We're backed up. AS I SAID, you can bring it in, but I won't guarantee that anyone will actually look at it today." If they in fact take factor in time for emergencies, I find it hard to believe that they had that many of them prior to my call when they first opened. The receptionist was very rude and unsympathetic. My car currently has 106k miles on it and I will be looking to buy a new one soon. It will not be from Reed-Lallier. I have bought cars in the past from Powers Swain and received much better service. After this horrible experience, I called Powers Swain even though they are further away. The guy on the phone was extremely nice and even wished me a Merry Christmas! Reed-Lallier just lost my family as a customer. All 4 of us drive Chevys, so I'm sure Powers Swain will love to welcome us back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT TRUCK

By Dennis123 on 12/19/2016 at 4:13 AM.

Ray Johnson was a great salesman. Made buying a new truck a lot easier from start to finish. If your thinking of buying a new car or truck call Ray.

I would recommend this dealer.