Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Rosie on 10/16/2019 at 4:07 PM. Helped by Jonathan.

Great and speedy services! The service area has been renovated!! Awesome waiting area and the usual great BMW service. Also, the shuttle service is timely and the staff is friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First-Rate Service

By Russ Blain on 10/13/2019 at 1:09 AM. Helped by Jake Engstrom.

My experience yesterday with routine maintenance was as great as was my experience a year ago after my engine had taken on water and the engine had to be replaced. Scheduling was flexible and convenient. A loaner was ready and available. And my service adviser Jake Engstrom managed the whole process with ease, friendliness, information, and communication. Who can say he had a great experience with an automobile dealer's service department? I can. Reeves has it figured out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and people.

By tommyg33 on 10/9/2019 at 11:40 PM. Helped by Jake.

Took my BMW in for service and met with Jake. He got me all set up and was very friendly and helpful. First time here to get service since we just moved back from Las Vegas and bought the car there. I will definitely be back for service and my next BMW will be bought here. Everyone I met was wonderful and helpful. Great place!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Wonderful service. They could not have been nicer. They...

By Sarah M on 10/8/2019 at 5:38 PM. Helped by Javier.

Wonderful service. They could not have been nicer. They kept me informed and picked my car up and gave me a loaner. I didn’t have to leave my office. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience and always consistent

By JOEYMEDINA on 10/8/2019 at 7:27 PM. Helped by Cliff and Dennis.

I've used Reeves Sales and Service dept for several years as a loyal customer. They've earned my loyalty with their friendly and professional service. My service advisor, Cliff always makes me feel welcome and he's eager to give me great service. He's a champion for your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service on my BMW 550I

By BMR-G on 10/7/2019 at 4:23 PM. Helped by Jake Engstrom.

Brought my vehicle in for service and met with Jake Engstrom (Advisor). We met at the agreed scheduled time, Jake was courteous and exhibited professional customer service. He's very knowledgeable and answered my questions / concerns regarding service on my vehicle. My vehicle was returned without any issues. I highly recommend the dealership and advisor Jake Engstrom

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New X3 Purchase w/ Erick

By Jen Robbins on 10/7/2019 at 2:38 PM. Helped by Erick Martinez.

Our salesman, Erick Martinez, was fantastic and made this experience so easy and enjoyable for us! We love our new car and wires pleased with the service Erick provided us!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I had my Z3 serviced at Reeves the end of September...

By AlmostVintageBMW on 10/6/2019 at 2:34 PM. Helped by Corey - Service Advisor.

I had my Z3 serviced at Reeves the end of September 2019. The communication with my service advisor Corey was outstanding. He let me know exactly what was going on every step of the way. My car is an older model and the service department needed to wait on a part. He indicated to me on our very first conversation that this may occur..... so there were no surprises at all. Every one at Reeves was very professional. Corey gave me exceptional customer service and it is much appreciated.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service provided by Greg Cartardo my service adviser

By Ali on 10/2/2019 at 2:52 AM. Helped by Greg Cartardo.

Reeves BMW got me in for service with just one day service and provided me a loaner car that was very convenient. The car was ready when they said it would .....all service provide improved my car performance greatly si I was very happy . Will recommend the Reeves BMW service department any time

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My service advisor Greg and service tech Seth were...

By Gwen on 10/3/2019 at 2:09 PM. Helped by Greg cataldo and Seth Farnham.

My service advisor Greg and service tech Seth were welcoming and knowledgeable. They detected the problem with my car and had me back on the road quickly. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service at BMW is impecable as always and Javier is as...

By WiLFrE916 on 9/30/2019 at 9:05 PM. Helped by Javier.

Service at BMW is impecable as always and Javier is as BEST as they come. Actually, I believe that Javier has raised the standards of a number of Costumer Service qualities to include, but not limited to, (1) Professionalism, (2) Courtesy, (3) Sincerity, (4) Thoroughness, (5) Attention To Detail, (6) Costumer Schedule Flexibility, and many more; a GREAT and PHENOMENAL addition to Reeves BMW.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Angela S. on 9/27/2019 at 8:53 PM. Helped by Raheem.

Excellent service always from Reeves BMW! Top notch detail to customers. I’m happy to drive past 2 BMW dealerships and another 50 minutes to Reeves.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service!

By DrewE on 9/27/2019 at 2:40 PM. Helped by Raheem Olapade..

I have been using Reeves since 2013 and I have never had a negative or disappointing experience. My latest service was to replace the headliner and the material on the A, B and C pillars in my 2005 M3. As always, they did a great job. Stop by the service department and see Raheem Olapade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW X3

By Deslan on 9/27/2019 at 1:34 AM. Helped by Trey Everett and Chase.

Trey filled in for my salesman who was out and did a super job. Chase in Finance was great. Mike and Roger, the managers, were also great. This was my first experience with Reeves, and I was very impressed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Checking tire and brake fluid

By BForr on 9/24/2019 at 12:30 PM. Helped by Kathleen Favale and Michael Derby.

It was a last minute appointment prior to my road trip. Every BMW employees provided the best customer service; from Kathleen Favale, to the receptionist and the service advisor, Michael Derby. He helped me with the assessment and quote for the four tire that needed to be replaced. A rental car and free car wash were provided so my routine schedule wasn’t interrupted. The car finished on time as promised. Very efficient and best customer service as always!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reeves Service Department

By Mdeplasco on 9/24/2019 at 3:06 PM. Helped by Mike Derby, BMW Service Adviser.

Thanks to Reeves my BMW 530e is back on the road with the annoying noise in the front end. It was a difficult problem to trouble shoot so they had my car for a week but loaned me a BMW to help me out. Great service and great support. Thanks Reeves.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Torres is a true car service professional.

By MotoxFZ1 on 9/24/2019 at 2:14 PM. Helped by Joe Torres.

At many dealor service centers , there is a sense of dread when you drop your car off maintenance, Not at Reeves BMW..they are very technologically current and have great professionals running the operation. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Karlhaynes on 9/21/2019 at 5:30 PM. Helped by Joseph Torres.

We had a great customer experience. We felt special and appreciated it. We would definitely recommend Reeves BMW. We bought our car there and appreciate the attention to detail

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Hollowsurfer on 9/20/2019 at 2:54 PM. Helped by Michael derby.

Verry good service and nice people👍🏼. We get there and get fast approaching from the service center. People there are very professional and help you with any question about your vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DLP on 9/20/2019 at 12:34 AM. Helped by Bob, Ryan.

Bob explained everything and in his absence assigned another adviser who provided updates on the car. Excellent experience and I would recommend the service dept to others !

I would recommend this dealer.