Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Regal gmc

By DOTSAMPSON on 10/19/2019 at 12:52 PM.

Great! Regal is the place to go for that new truck ! Friendly and honest and they share there food ! Robert and Dorothy ! Come and visit Darrel he’s fantastic

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing job!

By GREATDANE_GREEN on 10/16/2019 at 6:34 PM. Helped by Kyle.

I took my truck in for 1 thing. Kyle the advisor made sure it and 4 other things found got fixed. Have a warranty that was close to running out but Kyle made sure that I got what I pay for through my warranty. Had to get a rental car amf wasn't sure how that worked with a dealership but Kyle helped me with that and told me that my warranty included it and I should use it. Got my truck back after a week. Kyle did keep me inform about what was going on throughout the week. Hr also made sure to keep all tepairs in-line with my warranty because I couldn't afford otherwise and wouldn't do it. He was honest with me and upfront about everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service very goog

By SAUCEE1998 on 10/14/2019 at 5:03 PM. Helped by Darroll.

I paid way to much for the acadia i bought from Darrol that why i havent been back to trade the oil change was good .....................

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fourth car I've bought from Regal

By Joe O. on 10/11/2019 at 3:49 PM. Helped by Mike Boswell.

I've had nothing but good experiences with Regal GMC and Honda. Over the years I've bought 3 trucks from Mike Boswell and Pedro Jenner on the GMC side, and I've also bought one Honda CRV from the Honda guys. The service department is excellent as well and really is why I keep coming back to Regal. I've bought new and used trucks from them and have never felt like they were doing anything shady or suspect like I've experienced at other dealerships. As long as I'm buying GMCs and Hondas, there's no reason at all for me to look anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kyle in the Service Dept was very informative

By Marilyn Conger on 10/10/2019 at 8:11 PM. Helped by Kyle.

I’ve always had a great experience at Regal both in the Service Dept and the Sales Dept. You all do an amazing job at this establishment. Thank. You.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Had a problem with my car & it was taken care immediately

By BOBBIEMORSE on 10/10/2019 at 5:41 PM. Helped by Chrissy Hartman.

Chrissy Hartman is my service go to person. I had a problem w my car She had it fixed immediately! Could not ask for better service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change was quick

By JUJU_1984 on 10/8/2019 at 2:16 PM. Helped by Tim Pendergrass.

Did not have to wait long for the oil change and received a car wash and vacuum as well. The waiting area was clean and comfortable.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst car buying experience

By Jenkins on 10/2/2019 at 6:19 PM.

We found a car we loved and went to look at it. To start off we were quoted a price when we got there they wouldn't honor that price. We should have walked however the salesman was nice and was trying to help us get close by talking with his boss. Once we agreed on a price we started the financing process. We had been pre-approved through our bank for original quote but not the new. We signed allowing them to run credit through two banks. Financing said that they were certain one bank would give us exactly what we needed. We filled out all the paperwork while waiting then closing time happened. We had literally signed all the paperwork and were made to believe we had financing. After we left we realized we didn't know which bank had financed so the next day we called back. They said noone yet but would have something by that afternoon. This continued for over a week and they ran through several different banks and credit Unions which we didn't agree to let them do we specifically only allowed for two. Finally after two weeks a bank accepted the terms we had signed for. Done right nope not at all. See we traded in a vehicle they were supposed to pay off took them over a month to finally do so making us late for the first time ever on a payment. We will NEVER go back to a regal dealership. During this whole process was much unneed stress due to that fact we were pregnant. Having bought from other dealerships in the past I would have to say go elsewhere there prices are decent but not worth the headache

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth operation

By DKEYS1 on 10/2/2019 at 11:42 AM. Helped by Tim Pendergrass.

Everyone very knowledgeable and courteous. Vehicle was done in a timely manner. All staff was very helpful , friendly and accommodating. I would recommend dealership to anyone

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Well first of all Alex Rosario got my truck to get the fix

By Sandy nutt on 10/1/2019 at 9:27 AM. Helped by All sales and financial person never called back about 8 people and NONE new what they knew what they where doing.

It was xxxx Alex Rosario he never got back with a question he give me a appaction to fill out could NEXT GET ANYONR TO REPLY BACK SATURDAY SPOCK WITH 8 DIFFERENT PEPOLE IT QAS THEY WAS JUST GETTING ME OFF THERE BACK AND DIDNT EVEN NO WHAT I WAS TALKING ABOUT . And Charlie the financial manger and HE DIDNT EVEN CALL ME UVE EVERY UP SET SO IM JUST TAKUNG IT SIME WHERE ELSE YOU SEVICE DEPARTMENT SO xxxx TRIED TI CALL ALEX ROSARIO BACK AGAIN TI CALL BACK SO THERE FOR I WILL NEVER USR YOU AGAIN. SANDY NUTT

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flat Tire Experience

By Happy Husband on 9/30/2019 at 7:41 PM. Helped by Chrissy.

Quality job all around! Regal treated my wife and daughter like family. Chrissy had them on the road before my 18 month old knew it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Lakeland, Florida

By ASOLA59 on 9/30/2019 at 5:47 PM. Helped by Jonathan, from Acura sales.

I have to say that this is the best dealership in town ! This new vehicle purchase is our third with them, and I will say that the sales Dept personnel as well as those in the financial Dept work hard to get the best rates they can. Would I go back or recommend Regal to my friends, absolutely yes!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer experience

By OMPV02 on 9/25/2019 at 5:41 PM. Helped by JT and Josh.

Great customer experience, this was my 3rd purchased at regal. JT and Josh were great, I appreciate them for taking their time during my trade in process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greeted with professional atmosphere. Service provide in

By Harold mines on 9/25/2019 at 5:40 PM. Helped by Interacted with only one man in service Dept. The same one that sign you on and let’s you know what is going on Very nice guy..

My experience was very positive. The one person I inter acted with was nice. Kept me informed about what was being done. My waiting area was very comfortable. Regal gets my recommendation five star.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By GMuglach on 9/23/2019 at 6:39 PM. Helped by Michael Boswell.

Hassle free dealership and great staff. Did not feel pressured into making decision. Was in and out in a couple hours after purchasing my new 2020 GMC 3500 Sierra. Will definitely be going back in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMC ACADIA

By jenkins, diane on 9/18/2019 at 9:14 PM. Helped by Darrel Montgomery.

If you want great service and someone very helpful, just see Darrel Montgomery. He always goes above and beyond to help customers. My 2020 GMC is just beautiful and when it came in, he called me to come and look at it. He was right, I now have my first red car and I love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regal GMC is the best!

By ladylakeland53 on 9/13/2019 at 6:14 PM. Helped by Alex in the Service Department.

GREAT Service & friendly people! Alex the Service Rep, is very knowledgeable, & has a great personality! Would recommend Regal GMC to everyone! We had a very good experience!!

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
1   Overall Experience
5   Price
3   Quality of Work

Just a bad time

By FARLJR on 9/9/2019 at 6:30 PM.

1st had a lease was turning it in and buying a new one as my wife was also going to trade in her SUV for a new one. I was told if I want to buy the one I am leasing it would cost me another $3000 as the value was not there???? So we through we had a deal on a nice black SUV - sales rep came back from the office tossed the new total on the desk - hello added $1000 for paying cash??? added another $1000 for no trade in???? and YES!! one more $1000 for not using their credit - hello?? Jacked the price up $3000. We should just left however, my wife saw a nice silver SUV - made a deal - however, on this SUV they did not add any extra money. New SUV????? are you ready we are driving it home - wife says this SUV has over 3600 miles on it??? NEW???? 2 hours on a Friday night on the phone. Sat took it back and got one with 10 miles on it. We had a hitch put on and I am not even going to take the time to say not good. GM great product that is why we made the purchase - been driving and buying from the dealership for about 16+ years never again.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
2   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Sales

By MRSPLIES16 on 9/5/2019 at 9:50 PM.

Um fair service, but wouldn't listen to my spouse's suggestions and ran the credit alot trying to get a deal we knew wouldn't work. After we dis what was best for us, everything was fine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By greg on 9/4/2019 at 8:32 PM.

Great experience in working with Regal. Fair and Courteous. This is the fifth car I've bought from them and wouldn't even think of shopping anywhere else.

I would recommend this dealer.