Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Awesome to work with

By Lily on 6/9/2018 at 9:11 PM.

I went to Renfrew with my best friend as she was looking for a Jeep Wrangler. Artur was fantastic to work with, incredibly professional and easy to talk to. I would definitely recommend him to any of my friends in the market for a vehicle.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Chris Grebinski

By Beep beep on 6/9/2018 at 3:15 PM. Helped by Chris Grebinski.

I was was very nervous about buying a vehicle and not even sure if I wanted used or new. I just knew I wanted a Jeep Wrangler. Chris was very patient and kind and super enthusiastic. I’m sure I asked him a million questions and wavered between a number of choices for at least 10 days before deciding. He stuck in there with me and my indecisiveness all the way. He made my shopping a pleasant experience and even filled my car with balloons and hand drawn notes of congratulations when I finally decided. If you want an enthusiastic and knowledgeable sails guy he is your man. PS ... I wish the service department had washed the car so it was nice and shiny when I picked it up!! BUT Chris gave me an IOU for a detailing down the road.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Taking Advantage

By Makisig on 6/6/2018 at 11:56 PM.

I was looking to trade my Range Rover evoque last november 2017, one guy from this dealership called me i forgot the name, they offered me a jeep compass and signed the yellow paper that night in instant, main reason for me is to cut down my high biweekly to by all means a lower one but i figured out that the jeep compass year 2018 is more expensive than my range rover 2014, i had the jeep for 2 days, not even regustered under my name and no insurance, and i ask them again to offer me a cheaper one, so i go back to them and thwy offered me a grand caravan 2017, and cash back and because i needed money to cover my expenses for my grandparenrs hospitalization i grabbed it. But in instant they let me signed the yellow paper and didnt gave me the copy from the first transaction and they put the price of the jeep to the total which i only realized today, i am paying negative equities from a car that i never bought and it was never regustered under my name. I know i am wrong in this situation but i think that they took advantage of me being a less knowledgeable person in this feild. Now i owe 6700 to a basic grand caravan compared to my ra ge rover evoque. This van doesnt even have extended warranty on it super basic. When i emailed the department for possible trade again they answered so fast but when i emailed them about this thoughtz nobody wants to answer. Thats why i thought something is really going wrong. Pls help me i dont want to get drown into so much debt.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Arthur was excellent!

By NinaL on 5/25/2018 at 2:23 AM.

I contacted the dealership wanting to trade in my current car for a 2017 Jeep Grand Cherokee. I had an offer on the car from an Edmonton dealership and asked if they could match it. Arthur matched it and helped me get into the vehicle I wanted. I was debating between two similar models but decided to go for the one with no sunroof. Arthur had told me they were both the same minus the sunroof. I am not disappointed in my purchase, but wished that he knew the jeep I was sold didn't have heated seats or steering as I was lead to believe. It is my own fault for not questioning if those features were in both vehicles. I will give him the benefit of the doubt it is difficult to tell if the jeep has those features as they are controls through the display panel. My husband was interest in the new 2019 Rams coming out and considering they didn't have any on the lot yet, Arthur was quite knoledabgle. (Truth be told they both ignored me for about 5 minutes as they were knee deep talking about the features). It has been about a month or so since I bought my vehicle and Arthur went out of his way to send me a text with a photo of a New 2019 Ram they just recieved in. It was nice to know he made a point to remembering and listening to the conversations we had during our visit to the dealership. Arthur was not pushy and listened which was relieving and unexpected from past expierences shopping for vehicles with my husband. I am pleased with the services he provided me with.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great

By T-77 on 5/16/2018 at 10:41 PM.

Had a great experience at the dealership Brent showed me all different kinds of options available even though I had a tight budget and never pushed me to buy a vehicle out of my budget. He showed me the one I wanted within my budget and I bought it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Free, Enjoyable experience

By Jeff on 5/15/2018 at 10:58 PM. Helped by Patrick Tingle Kane Smith.

Great experience. Very open sales team, we asked a question and got an answer, no bs or sales gimmicks. The stress free environment was great. They moved at our pace, no pressure. We got an awesome 2017 Dodge Durango and couldn't be happier. I Highly recommend you check this place out.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Great experience"

By Shy on 5/15/2018 at 4:22 PM. Helped by Felipe Evans.

Felipe was very helpful on finding me a vehicle within my price range. Very funny, friendly personality. He was super knowledgeable on his products and answered every question I had. I highly suggest to check out this salesman at Renfrew Chrysler to see what you will be driving in next.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a left over 2017 Ram 1500

By Clayton on 5/11/2018 at 1:15 AM. Helped by Kane Smith.

I was looking to make a change to my lifestyle, and therein, my vehicle. James was eager to help me get into something that worked for me. Kane was equally as accommodating in the finance area. My main concern was not to have my time wasted with false promises. Both delivered on that. Best experience I've had at a dealership to date.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Why did this happen to me

By Idioticjeans on 5/5/2018 at 11:51 PM.

I traded a vw for a 53000 dodge and they ripped me for my car.i paid 32000 they paied 3800 for my 2012 vw.got in severe car accident wrote off the truck.they didn't replace the truck just sold me a new one and put extra 23000 on the loan for the first truck.they have done nothing to help since the accident .made my payments 800 plus a month.y didn't they do anything but make debt harder

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used SUV purchase a real positive experience!!

By Murray on 5/3/2018 at 12:42 AM.

We were looking to trade our two older vehicles in for a newer SUV and found the experience at Renfrew Chrysler to be excellent! Their website was what caught our attention and lead us to book an appointment. The sales consultant Mike Grimes was very knowledgeable and helpful in walking us through the entire process. He helped us talk through our options with no pressure and I know we arrived at an excellent informed decision. The Sales Manager Patrick was great to deal with as well. We chose to finance through Renfrew's team and they were excellent. Overall a big thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal & Great Service

By Giselle on 4/22/2018 at 4:39 AM. Helped by Katherine Chan.

As a growing family and at average income. We really shopped around to get a good price, a good car, has a good features on it for us to enjoy and meets our budget. Shane helped us out in what we really want for our family. He knews what he is dealing with us (dodge grand caravan 2017), well explained the functions every detailed of it and how useful those features. So professional and lots of patience for we are a bit picky. We just wanna make sure our hardworks is well spent. To Katherine Chan. Thank you for giving us a great deal and extras. And to the other guy (i think kyle, im not sure). Thank you too for a good deal u gave us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most satisfying experience.

By Dave Wilton on 4/20/2018 at 6:41 PM.

Shane and Kane were great to deal with at Renfrew. Shane was very personable. We have only lived in Calgary 6 months and have continually been impressed with the friendly service we get everywhere...Renfrew is no exception. We were impressed they took care of the registration for our new van. That did not happen when we bought new vehicles in the past.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By mfpaulines on 4/19/2018 at 5:26 PM.

Renfrew Chrysler was great. Customer service was exceptional. Brent helped me find just what I was looking for! Definitely would reccommend to friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Big mistake buying here

By Newfie on 4/13/2018 at 9:36 PM.

Worst experience I have ever had. First Brent tried to hide 14 000 in negative equity on my trade in. Than after I got truck i took it for an inspection. Needs $6000 in service! I went to used sales manager and he refused to do anything. Watch out buying anything from here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic all around!

By sMichaels on 4/4/2018 at 8:57 PM. Helped by Katherine Chan.

I recently purchased a New 2018 Jeep Cherokee Overland from Renfrew Chrysler. I had purchased this from Kevin Macduff. He was great to deal with. I told Kevin what I was looking for and he picked out the right type of vehicle that best suited me. We had a great time test driving the different models of Jeeps. After numbers were discussed and agreed upon with Kevin, I met with the Director of Finance Katherine Chan. Katherine was a pleasure to deal with, she really knew what she was talking about. Katherine explained in detail what I was able to get with my new Cherokee, Protection packages and the different types of warranties that would fit me best as I do a lot of highway driving. We went over the contracts in detail and she made sure I understood what was in front of me. I had a lot of questions and I'm sure I was getting on her nerves but she was patient with me the whole time. Katherine was able to get me fully approved, paper work all completed and out of the dealership within 1 hr. Katherine even helped me with setting up Insurance and transferring over my registration! I do not remember the finance manager doing that for me last time I purchased a Jeep from Big 4. With Katherine switching over my insurance and registration, it saved me a lot of time and hassle because I'm stuck in the old ages and I like to go to my insurance broker in person ... ha ha. .. I'm not even that old! Both Kevin Macduff and Katherine Chan were such fantastic to deal with I would not think twice to send my friends and family to see them both for sales and financing! Thank you Kevin, Katherine and Renfrew Chrysler for the great experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceitful Cheating Liers

By Boyd on 4/4/2018 at 6:17 PM. Helped by Phillipe.

Sold me a jeep with undisclosed hail damage. I didn't notice until about a week later and when I asked they said they had told me. They certainly DID NOT. They then said there's nothing they could do for me.. WOW YOU HAVE BEEN WARNED! ENTER THEIR DOORS AT YOUR OWN RISK!!!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

After the sale

By Msweet on 4/4/2018 at 6:50 PM. Helped by Katherine, Kane Smith.

It’s been a week since completing a deal with this place and they have still not completed there end of the contract. After numerous emails and phone calls everyone there seems to blame everyone else and the long weekend. They worked hard to make the deal, wish they cared as much to complete it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By IanJLAlexander on 4/1/2018 at 9:26 PM.

Kevin Macduff went out of his way to make the deal work even though it would've been pretty tight, including coming in on his own time to accommodate to my own schedule, and even batting for me when it came time to negotiate the trade-in. A person couldn't ask or a better representative, friendly, humble, and goes out of their way to do everything in their power to make a deal work. I understand that as a business Renfrew has to make money in their dealings otherwise there would be no point in running a business, and to go out of their way to get a deal going despite profit margins being thin just to keep a customer happy is something that you would see almost no where else. I highly recommend Kevin!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience! Would Highly Recommed!

By RobinSmith on 3/31/2018 at 7:35 PM.

I just bought a used car at this location and it was so effortless and efficient! Brent was really informative and so easy to deal with. The entire experience was wonderful. I would recommended this dealership and Brent to anyone looking to purchase a new/used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used truck purchase was super easy

By Colorado33 on 3/30/2018 at 10:40 PM. Helped by Stefan.

Brent in the used vehicle department was very friendly and helpful. After a few texts back and forth and a test drive. I bought the truck. Brent went above and beyond in sending me pictures of the various accessories I forgot to look at. Saving me a trip to the dealership which was great. Stefan in financing was also great to deal with. I would recommend them if you are looking for a vehicle.

I would recommend this dealer.