Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal & Great Service

By Giselle on 4/22/2018 at 4:39 AM. Helped by Katherine Chan.

As a growing family and at average income. We really shopped around to get a good price, a good car, has a good features on it for us to enjoy and meets our budget. Shane helped us out in what we really want for our family. He knews what he is dealing with us (dodge grand caravan 2017), well explained the functions every detailed of it and how useful those features. So professional and lots of patience for we are a bit picky. We just wanna make sure our hardworks is well spent. To Katherine Chan. Thank you for giving us a great deal and extras. And to the other guy (i think kyle, im not sure). Thank you too for a good deal u gave us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most satisfying experience.

By Dave Wilton on 4/20/2018 at 6:41 PM.

Shane and Kane were great to deal with at Renfrew. Shane was very personable. We have only lived in Calgary 6 months and have continually been impressed with the friendly service we get everywhere...Renfrew is no exception. We were impressed they took care of the registration for our new van. That did not happen when we bought new vehicles in the past.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By mfpaulines on 4/19/2018 at 5:26 PM.

Renfrew Chrysler was great. Customer service was exceptional. Brent helped me find just what I was looking for! Definitely would reccommend to friends and family.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

good price

By Bad experience on 4/18/2018 at 9:14 PM.

great price the best price in the town i got my jeep from them and they give me the best price in calgary after looking around no one can peat them price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic all around!

By sMichaels on 4/4/2018 at 8:57 PM. Helped by Katherine Chan.

I recently purchased a New 2018 Jeep Cherokee Overland from Renfrew Chrysler. I had purchased this from Kevin Macduff. He was great to deal with. I told Kevin what I was looking for and he picked out the right type of vehicle that best suited me. We had a great time test driving the different models of Jeeps. After numbers were discussed and agreed upon with Kevin, I met with the Director of Finance Katherine Chan. Katherine was a pleasure to deal with, she really knew what she was talking about. Katherine explained in detail what I was able to get with my new Cherokee, Protection packages and the different types of warranties that would fit me best as I do a lot of highway driving. We went over the contracts in detail and she made sure I understood what was in front of me. I had a lot of questions and I'm sure I was getting on her nerves but she was patient with me the whole time. Katherine was able to get me fully approved, paper work all completed and out of the dealership within 1 hr. Katherine even helped me with setting up Insurance and transferring over my registration! I do not remember the finance manager doing that for me last time I purchased a Jeep from Big 4. With Katherine switching over my insurance and registration, it saved me a lot of time and hassle because I'm stuck in the old ages and I like to go to my insurance broker in person ... ha ha. .. I'm not even that old! Both Kevin Macduff and Katherine Chan were such fantastic to deal with I would not think twice to send my friends and family to see them both for sales and financing! Thank you Kevin, Katherine and Renfrew Chrysler for the great experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceitful Cheating Liers

By Boyd on 4/4/2018 at 6:17 PM. Helped by Phillipe.

Sold me a jeep with undisclosed hail damage. I didn't notice until about a week later and when I asked they said they had told me. They certainly DID NOT. They then said there's nothing they could do for me.. WOW YOU HAVE BEEN WARNED! ENTER THEIR DOORS AT YOUR OWN RISK!!!

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

After the sale

By Msweet on 4/4/2018 at 6:50 PM. Helped by Katherine, Kane Smith.

It’s been a week since completing a deal with this place and they have still not completed there end of the contract. After numerous emails and phone calls everyone there seems to blame everyone else and the long weekend. They worked hard to make the deal, wish they cared as much to complete it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By IanJLAlexander on 4/1/2018 at 9:26 PM.

Kevin Macduff went out of his way to make the deal work even though it would've been pretty tight, including coming in on his own time to accommodate to my own schedule, and even batting for me when it came time to negotiate the trade-in. A person couldn't ask or a better representative, friendly, humble, and goes out of their way to do everything in their power to make a deal work. I understand that as a business Renfrew has to make money in their dealings otherwise there would be no point in running a business, and to go out of their way to get a deal going despite profit margins being thin just to keep a customer happy is something that you would see almost no where else. I highly recommend Kevin!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience! Would Highly Recommed!

By RobinSmith on 3/31/2018 at 7:35 PM.

I just bought a used car at this location and it was so effortless and efficient! Brent was really informative and so easy to deal with. The entire experience was wonderful. I would recommended this dealership and Brent to anyone looking to purchase a new/used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used truck purchase was super easy

By Colorado33 on 3/30/2018 at 10:40 PM. Helped by Stefan.

Brent in the used vehicle department was very friendly and helpful. After a few texts back and forth and a test drive. I bought the truck. Brent went above and beyond in sending me pictures of the various accessories I forgot to look at. Saving me a trip to the dealership which was great. Stefan in financing was also great to deal with. I would recommend them if you are looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not your typical big city dealership, great to deal with!

By Marsw77 on 3/30/2018 at 8:12 PM. Helped by Peter Vogt.

Mike and Peter and Kevin were all great to deal with. I live 400 km away from Calgary and they were very accommodating and were able to hold the car till I was able to take a look at it. They were all excellent to deal with over the phone and through email. Mike and Peter worked very hard to make a deal, that I was satisfied with. I highly recommend Renfrew Chrysler!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of used vehicle

By Karenvr on 3/30/2018 at 4:14 PM.

Great experience. Would recommend to my friends. Brent was great to deal with. We made a great deal and they even filled our tank for us.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very helpful

By Char099 on 3/26/2018 at 7:54 PM.

When I walked into the dealership I was greeted by Arthur with a great smile and he was very helpful. Compared to other dealer ships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Grimes

By Kevin on 3/26/2018 at 10:08 PM.

Mike, is the kind of guy that will find a way to make you happy. He definitely goes the extra mile. His humour enthusiasm makes car shopping fun.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Grimes. Thanks so much.

By Todd on 3/26/2018 at 9:02 PM.

I sent a family member to Mike looking for a new truck. My family member was totally impressed with Mike and his knowledge. Thanks for taking care of him Mike He loves his truck. Will send more people to ya. Great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Mike Grimes was very helpful

By Murio on 3/26/2018 at 8:44 PM.

Mike is knowledgeable and courteous. Did not waste my time and showed me what I was looking for regarding the options I prefer. Nice to deal with nice people!! Murray B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very helpful staff

By Moudie on 3/25/2018 at 5:50 AM.

Came by the dealership and was greeted by Sam he showed me a few cars was very helpful and knowledgeable and answered all my questions l, definitely recommend dealing with him

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Amazing service

By Amanda L King on 3/25/2018 at 3:09 AM.

Our family has had the pleasure of dealing with Rauhl twice now and we have been extremely happy both times!!! His energy, attitude, and hard work were amazing!!!! He went out of his way to make sure we were satisfied in the cars were purchasing and made sure he found exactly what we were looking for! I would recomend him to anyone!!!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not impressed

By Mckay on 3/23/2018 at 4:59 AM.

I was sold a 2014 dodge ram that has issues. They do nothing nor reply. I payed cash for my truck and was ripped off big time as i eent to another dealership with it to have it appraised and they said 15k less than what i paid amd they did not fix anything. xxxxty place to buy feom. I figured I would have got better service considering I even paid cash for the

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Sarah on 3/23/2018 at 6:38 PM.

I’m really happy I walked in threw this door, I was greeted with a smile and instantly helped by Artur, really knows his work and made my experience a breeze. Thank you I’m very satisfied with the overall experience.

I would recommend this dealer.