Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

repair transmission

By trish on 8/15/2019 at 3:23 AM. Helped by managers in austin riata.

had my daughter's ford focus in for repairs on transmission. The transmission was suppise to be repaired cost $3000.00 for repairs. she has been back 3 times to seek proper repairs. she has spoken with managers. her car is stiil not fixed. she cannot drive more than 45 minutes without it over heating. she now had to take a bus to a funeral in Dallas, since, Riata can not repair her car correctly,after 4 visits for repairs. I am truly saddened that a deakership would take advantage of a young woman trying to get proper repairs done. I Believe the only recourse now is to contact ford corporate.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

No service

By Zacklanier on 6/17/2019 at 1:03 AM. Helped by Mike.

I picked up a used truck a few months ago. I had to do ALL the maintenance myself. When I received the truck the air filter was terribly dirty... full of junk, same for the cabin air filter. I had to change the oil, it was very black(even in small doses) and it had the WRONG oil filter on. I was lied to by your dealership about the maintenance being up to date. I am very unhappy with my experience. I contacted them about the issue after the purchase, but was never gotten back to.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer service and broken promises

By Lcleveland on 6/4/2019 at 5:40 PM. Helped by Customer Service Manager and Gm Mr.Buhl.

I brought a car a couple months ago was promise so many things when I went to follow up on the things that was promise it was always and excuse and I’m sorry. I wouldn’t had purchase the car if I knew they wouldn’t hold the bargain if the deal and then was told it was too late for them to do anything about it. Customer service sucks. When in today 6/5:2019 to follow up on my key that was promise. Customer service manager was like if you get something fix and claim it under your warranty and pay 100.00 you can get your key. That was not was promise at the time of deal. I left the shop get to my job three GM manager Mr. Buhl Called for me to come back once I got there he offered to give me the additional key I was promised then when I said I wasn’t coming Barack he wanted to not make me the key he offered to make. Mr. Buhl gonna say we’ll you want to forget about since you say you not gonna come back and I don’t make the key. Poor customer service that’s a threat to me either you come back and I make the key or just walk away. Another customer heard him walked up to me and said you need to call the Better Business Bureau he was wrong

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Gmoney0423 on 5/16/2019 at 3:15 AM. Helped by Caesar Vazquez Jr..

The salesman I have his name is Cesar Vazquez he his very up front and honest with you. He is very professional and cares about his customers understanding and what they want, he does his homwork to get the job done. My family and I are very happy with the purchase and I wood go back again to Riata Ford they are the best in the car business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Vehicle Purchase

By PhilK on 5/5/2019 at 1:50 AM. Helped by Will Goodwin.

After searching for a particular vehicle, I found the one I was looking for at Riata Ford in Austin. It was also at a great price. I applied for financing on line and was contacted by Will Goodwin. Will advised that I was approved and had the vehicle waiting for me at the dealership. Will made it an easy and pleasant experience. I love the vehicle and Will and Riata were great to work with!

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Thank you Angel and Ryan.

By Junior Guerra on 3/25/2019 at 8:43 PM. Helped by Angel Castilleja,Ryan Fisher.

Had a great experience with Angel Castilleja and Ryan Fisher of Riata Ford. These two gentlemen were not your typical aggressive car salesman. They were professional curtious and most helpful. I got the deal and vehicle i wanted and it didn't take all day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A personal thank you to Tony and Mike

By Abdavis204 on 2/22/2019 at 5:13 AM. Helped by Tony and Mike.

I first wanted a license plate holder and ended up buying a Truck and my partner got SUV. Both Mike and Tony took the time to listen and tell us how to get out of a lease and save money on a truck. I would never say this, but I am hate car salesman because they tend to bug you. Just when you are looking. There guys did not do that. I had to page someone to ask for help and most of all Tony and Mike treated us like family. We were not just a number. I wil say I will go back and buy from there again. Thanks Mike and Tony.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great easy no hassle purchase.

By Libby on 2/4/2019 at 9:43 PM. Helped by Carlos Norris and Ryan Fisher.

Ryan and Carlos are excellent. I was extremely busy but they found and brought me the perfect car. Paperwork was ready when I walked in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience at Riata Ford - Manor

By ChrisHabgood on 12/15/2018 at 3:04 AM. Helped by Ben Sofer, Ryan Fisher.

Ben Sofer did a great job following up and found me a really nice Ford F-150 truck in my price range and with low miles. He was laid back and helpful and really empathized with what I needed and didn’t try to sell me something I didn’t want. He worked with me to find me exactly what I was looking for. Ryan Fisher, the sales manager, was really nice and gave me a really good deal on my truck. I am very happy with my purchase and I would recommend Riata Ford to anybody who is in the market looking for a Ford vehicle. Definitely contact Ben if you want a truly great experience buying the vehicle you really want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought an awesome F150 !!!

By Karen Fields Morse on 11/19/2018 at 2:42 PM. Helped by Will Goodwin and Ryan Fisher.

Had a very pleasant buying experience at Riata Ford . I dealt with Will Goodwin and Ryan Fisher. Had to buy one fast as my hubby was coming back in town from working out of state. Will and Ryan made it an awesome experience . Thank you so much . I would recommend this dealership to anyone !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience, and great people

By Subidude on 11/4/2018 at 11:32 PM. Helped by Will Goodwin.

Drove to Riata to look at a 2018 Mustang GT. I had been looking at cars at two other dealerships near my home. I met with my salesman Will Goodwin , that I talked to before going to the dealership. I test drove the car, and between Will G. and the sales manager they made me an awesome deal. I’ve purchased several cars in the last 10 years, and Riata was the best dealer I’ve worked with. Thanks Will , and I look forward to continued business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By jimmij on 10/17/2018 at 6:54 PM. Helped by Tony.

I will never show for another dealership for my next new truck. Tony treated me like family and was able to beat all of the other Ford dealership in the Cen-Tex area. He took his time with me and was truthfully the whole time while I tried to make up my mind on used or new Truck. At no time was he never pressured me on making a decision and his biggest concern for him was to ensure I was happy even though he might not have the vehicle that I was looking for. Great guy and once again Tony thank you for all the hard work you did to ensure my happiness.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 years- 4 cars

By George on 10/6/2018 at 2:06 PM. Helped by J D.

I just purchased my 4th car at Riata Ford. Rick Stives (sales person) and Mike Olguin (sales manager) were there for all four purchases. All four "deals" were very straight forward and easy to understand. There are no "smoke and mirrors", 'numbers switching", "bait and switch", or any other underhanded gimmicks here. What you see and what you hear are what you get. I will keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of car for my daughter

By Charlie123 on 10/2/2018 at 3:22 AM. Helped by Rick Stives.

Rick at Riata Ford did a great job. He answered all are questions and pulled all the information we needed to make our decision on which car was best for my daughter. He gave us the time to discuss and choose between right car. I highly recommend Rick and Riata Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Experience

By dtk2 on 9/28/2018 at 7:11 PM. Helped by Ayjay Malani, Ryan Fisher.

When I pulled up to Riata Ford in Manor, I expected the typical salesmanship tactics - hard court press, feigning interest in what I'm looking for, playing finance games, etc. Much to my delight and surprise, this was not the case with Ajay Malani (Sales) and Ryan Fisher (Finance). Both men showed the utmost respect and courtesy throughout the car buying process, made good on their promises and delivered the vehicle ahead of schedule. I've been researching the local Jeep Wrangler market for a month and found this deal that I couldn't pass up - paid below FMV. I couldn't be more pleased with Riata Ford and the outstanding customer experience they provided me - well worth the extra few miles to do business with them! I'm already looking forward to my next purchase with Riata Ford and Ajay.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service and satifaction

By jimj2018 on 9/24/2018 at 1:17 PM. Helped by Rick Stives, Ryan.

All sales and service at Riata Ford in Manor TX. are phenomenal and topnotch. My wife and I are proud owners of our second vehicle purchase from Riata, the first being a lease/purchase vehicle to which we loved and will miss. Our second vehicle purchased 9/22/18 is fun to drive and looks sporty from our point of view. Rick Stives and the sales and financing staff worked crunching the numbers for us to make our buying experience affordable and with every step, took the time to be courteous and considerate to our needs. Again, the staff here are like family and go that extra mile to see that we are happy with our purchase both past and present. Great job Riata Team! Delbert and Maria Johnson- Elgin Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!

By Trucking it up on 9/17/2018 at 5:19 PM. Helped by Jamie and Michael.

It was worth the drive from Houston! The prices were straight forward and no sneaky up-charging. I was given a fair price for my trade in, and the paperwork process was smooth. the sales representative, Jamie, was responsive and motivated.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Used truck purchase

By BobbyB on 7/23/2018 at 10:56 PM. Helped by Tony, Rick, Fiance department for the plates.

Original purchase went great. However, paid cash for a used truck two months ago and can’t get my licenses plates. I’ve called several times and get excuses. Just want my license plates!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By ThumbsUP! on 9/1/2018 at 2:36 PM. Helped by Jennifer Salana, Jennifer Rios.

I've purchased my share of cars and none would ever beat the service I received from Riata Ford. I would send everyone I know who would be looking for a new car to them. I cannot thank them enough for getting me into the car I wanted. They have truly exceeded the highest level of customer service anyone could expect!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Stives Great Service

By BIG D on 8/13/2018 at 12:49 PM. Helped by Rick Stives.

We stopped by to look at a new truck, they did not have the one we wanted on site, Rick immediately sent drivers to another location and brought back the truck we wanted. He got us out of there quick and never tried to upsell us on anything. this is the second auto we purchased from Rick this year.

I would recommend this dealer.