Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By luis lopez on 12/17/2018 at 3:21 PM. Helped by juan, blair.

Juan and Blair were very helpful and easy to work with. They help make everything fast because they knew I was short in time. The best buying experience i've ever had

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Salesman was excellent.

By Sales on 12/14/2018 at 2:29 AM. Helped by Larry Bristow.

Salesman new that I was out of town, worked with me to make the deal happen and deliver the car to Me. Also knew that I would not be getting service at the dealership.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Jada on 12/8/2018 at 5:23 AM. Helped by Ryan and Jay the sales manager.

Initially, I went to this dealership on 12/5/2018 to test drive a new jeep wrangler but ended up falling in love with a 2017 dodge charger SE. Ryan, the used car salesman, worked diligently and persistently to get me into the car. He would not take no for an answer and exceeded above and beyond to meet my expectations. Jay, the sales manager, worked well with me on the monthly payments and overall price of the car. This is my first time purchasing a vehicle on my own and I must say the customer service and deal I received exceeded beyond my original expectations. I love my car so far. I just bought it on 12/6/2018 and I plan on doing another update after my first month experience. Thank you all.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

DISHONEST!!! AVOID

By elliejo on 10/16/2018 at 8:18 PM. Helped by Brian the salesman was good..

This dealership is terrible. They had us return three times to sign contracts, and the third time I noticed they included service agreements that I did not agree to at the time of purchase. The finance guy we originally dealt with was unprofessional and down right rude. He wouldnt take no for an answer. They have hung up on me, refused to call me back and have been rude when Ive gone in personally. Two and a half months after purchase of my vehicle, my licence plates are still not registered with the state. DO NOT DEAL WITH THESE GUYS!

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price

The absolute worst.

By Matt12 on 8/20/2018 at 7:22 PM. Helped by Multiple.

The worst I've ever experienced. I bought a new Jeep Grand Cherokee from Richardson Jeep. It broke down 2 days later and spent 35 days in the shop while Chrysler Jeep technicians made repeated guess attempts to fix the problem. Eventually, they replaced enough parts that the problem resolved, but were never able to pin point the cause. I called Richardson Jeep repeatedly during this process and, while they offered absolutely no assistance at all, was at least assured that they would make it right in the end....they did nothing. Then I wrote a negative review about my experience with them and someone from the dealership wrote back apologizing and requesting that I call them so they could "address my situation." I didn't call at that time because I had already invested hours into trying to get them to lift a single finger while the vehicle was in the shop and I didn't feel like wasting more time with them. However, the vehicle is now experiencing a similar safety problem and I want out of it before it causes an accident. I called Richardson Jeep this past Thursday morning and asked them to make it right. They seemed very energetic at first and I thought they were actually going to do something. The sales manager me asked to give him a little bit of time to see what he could do to help. I waited almost 2 full business days and still hadn't heard back, so I called again. He apologized and told me he hadn't even looked at it yet, but would do so and call me back. He called me about 30 minutes later and offered to take the vehicle back for $4,500 to $5,000 less than the average trade-in value I found online and to give me "employee pricing" on a new purchase.... This is what "taking care" of a customer means at Richardson Jeep...sell you a brand new vehicle with a major safety defect, do nothing to help you get it fixed and allow you to pay out of pocket for 35 days of rental car fees, and then give you an insultingly low offer to buy the vehicle back and offer a standard discount available to anyone on a new vehicle purchase from them...They are a gross business. Their offer provided a great way for them to make money off me 3 times, but did absolutely nothing to help me overcome the fact that they sold me a dangerous vehicle that I'm afraid to put my family in. There are a lot of good dealerships out there. Give your business to them. If you like a price at Richardson Jeep, ask a better dealership to match it. I sincerely regret ever stepping foot inside Richardson Jeep.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service

By Dajjal_1988 on 8/5/2018 at 2:50 AM. Helped by Jose Garza.

The salesman was very friendly and wasn’t just trying to close the deal. Very detailed and professional. Got in and out in under 4 hrs with the vehicle

I would recommend this dealer.

Overall Rating

2.5  

2   Overall Experience
3   Price

Sales manager not honest

By doc Savage on 6/21/2018 at 6:04 PM. Helped by Matt Major.

Sales Manager agreed to pay for wheel skins for the new Challenger that i bought last month. i gave Him the receipt and He still has not paid me.....cannot trust people anymore.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Fwwlla on 5/12/2018 at 3:37 PM. Helped by Jamaal Alexander.

The salesman Jamaal Alexander was helpful took his time to get us in a vehicle the dealership was friendly clean and so nice overall nice place

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fake online prices

By Adam Abdulmujeeb on 4/16/2018 at 8:44 PM. Helped by Matt, Shack, Kyle.

I was called by CDJR Richardson after checking prices on a new Pacifica limited through Truecar. The initial phone call was good and they sent a follow-up price email that matched what they told me over the phone that was good enough for us to drop everything and go see the car. The salesman I spoke to on the phone (Matt?) was unavailable so after a short wait we wear shown the car by another salesman who was a little on the short/rude side. He asked us the price that we were quoted and I had me forward him the email. At this point I told him we would NOT be asking for any more discount than what was emailed. We set-up an appointment on the following weekend to evaluate the trade-in vehicle. We received two offers on the trade-in on the same say. Richardson Chrysler offered more than $1,500 less on the trade-in than the next best offer. WORSE, the price of the Pacifica has increased by more than $4,000 because there was a mistake where the discount offered was on the wrong MSRP. They gave us a sticker price that did not match the sticker we were able to download on the VIN from Chrysler's website. They showed us an invoice for the car that had duplicated charges on it. In trying to close the deal they claimed to offer an additional discount but removed another discount for the exact same amount. Finally, they tried to add $1,095 in destination fees on top of the MSRP sticker price and other dealer adds even though destination fees are included as a line item on the sticker. They also withheld the rebates we already knew about and told us they would charge us MORE to use our Chrysler supplier discount (Employee Discount). We did not purchase from them on that day. Our previous lease provider has a relationship with this dealer and tried to convince to lease the same VIN through them and gave us the true invoice amount proving that the invoice and sticker we were shown were doctored. We noticed that the quote we originally received was the same to the dollar as a competing dealer. We called the other dealer and were offered an itemized sheet for the car greater than we could've imagined. 1% below their invoice (which was lower than Richardson Chrysler's for a car with more features) and then they gave us $2,000 in rebates AND 0% financing free Tint, and transfered the car 250 miles to get it from another city. All this with no dealer adds, and no pressure on GAP or Service Contracts which I declined. They also gave even more on our trade-in! Do not do business with CDJR Richardson when Meador is in the same metroplex. CDJR Richardson is still sending out the "erroneous" offer on this Pacifica.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful

By Jeepgrandcherokee on 3/27/2018 at 9:56 PM. Helped by Chris Weatherton.

Everyone who works here lacks any sense of customer service. I should've looked at the reviews online. Sleezy, overpriced, lying dealership. Don't waste your time.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal

By Driveon on 3/2/2018 at 1:23 PM. Helped by Juan Caballos and Al Hicks.

Great price on a great used car. Juan and Al worked with us to get us closer to a price we were happy with. We felt like we made a great deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy young man

By Gloria Zapata on 3/1/2018 at 1:54 PM. Helped by Fred Stevens and Al Hicks.

My son called in and spoke to Fred. He had tried to get a car for a couple of weeks and other dealerships weren't interested in helping him since he's young with little to no credit. Fred didn't see all that but had him go in, test drive the car and begin the process. My son had an ace in the hole with me as a co-signer. Because Fred didn't see him as a dollar sign but treated him with respect, we gave them our business. The staff here is great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy easy easy

By Mike R on 2/26/2018 at 5:49 PM. Helped by Jamaal Alexander, Al Hicks, josh (in financing).

Visited the dealer website for pricing, called and spoke to a sales associate who sent me the details on the vehicle that I wanted, turned out that I wanted extra features than the vehicle listed. Sales team assisted in finding similar vehicles that matched what I wanted. Went to dealership, test drove the truck, and was instantly able to start the paperwork. Painless process from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Satisfied

By Carrjr09 on 2/25/2018 at 4:22 AM. Helped by Fred Stevens.

Great Customer Service in a timely manner and they make sure you get what you came for while making sure They keep you comfortable while you wait

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Place to shop

By WIllsonM on 2/16/2018 at 3:44 PM. Helped by Jamaal Alexander.

Can not say enough on how professional Jamaal Alexander was being transparent and providing information to my girlfriend on her car purchase. Real good people to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Star

By Visible Ent on 2/15/2018 at 12:23 AM. Helped by Brian Collier.

Brian C is the greatest, easy and fun to deal with! HE has all the knowledge to make the process painless. Love my new Jeep

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By RobertG on 1/27/2018 at 2:08 PM. Helped by Jamaal Alexander.

Dealership made us feel comfortable from the time we walked up the steps until we drove off of the lot with our new Jeep! They have the customer centric business mindset that I enjoy working with. I definitely recommend this dealership. Ask for Jamaal!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Wrong service

By Service 1 on 1/21/2018 at 3:16 PM. Helped by I don’t know who’s Nikki Van Doran.

Customers have to check with others dealers for the appropriate service! I spend more than 5 hours waiting for a wrong service! So now I have to look for another Dodge service center

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Conner

By Cw419344 on 12/23/2017 at 3:29 PM. Helped by Conner.

Connor was great, thanks for the time and patience he had with me! I would recommend to family, friends, and anyone else that needs a car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see Alan Carroll

By Bolden on 12/23/2017 at 2:43 PM. Helped by Alan Carroll.

The car buying experience was a breeze with Alan Carroll. He listened to the things we needed and tried his best to fulfill every detail.

I would recommend this dealer.