Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Earned Trust

By AKR on 7/9/2019 at 1:39 AM. Helped by Ryan Grant.

After my experience with other BMW dealership I was skeptical. The whole process of selling my car was smooth. Ryan Grant was upfront setting up my expectation and was well prepared to close the deal.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Customer Service Excellence!

By MikeBMWBuy on 2/27/2019 at 11:14 PM. Helped by Kimberly HeerBrandt, Ricardo Allen, Rebecca Kunz.

We purchased a 2016 Toyota Highlander from Midlothian BMW. Kimberly HeerBrandt provided very friendly, personalized service to my wife and me as we considered two vehicles. We did not feel any pressure to purchase any vehicle. She and Ricardo Allen were responsive to our questions throughout the discussions of our purchase, very willing to work with us. Business Manager Rebecca Kunz was friendly and professional going through our purchase and as we closed the deal over the next few days. We would recommend Richmond BMW for purchase of used or new vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Sales Team!

By Teetee89 on 2/18/2019 at 12:44 AM. Helped by Aaron Mason, John Breder.

I can't say thank you enough to the sales team at BMW Midlothian specifically John Breder and Aaron Mason. These guys are very considerate and can work out an amazing deal for you. Go See Them! <3 TG

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By RGTurman on 2/10/2019 at 1:59 AM. Helped by Kimberly HeerBrandt.

Our vehicle buying experience was seamless and stress less. The staff was great, patient and thoughtful. They went beyond the normal salesperson roles by providing an atmosphere that was relaxed and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car dealership I've ever dealt with

By RBall on 11/26/2018 at 5:11 PM.

Over the years I've purchased a lot of cars. My experience with Richmond BMW Midlothian was very positive. Charles Armstrong offered the perfect example of how to treat a serious car buyer, especially when I live two hours away. After my initial contact, he responded within minutes. I told him the inventory stock number of the car I wanted, and said I would buy the car from the dealership that gave me the best price and was honest with me. He sent me a detailed sheet of the numbers. I was surprised that BMW Midlothian could compete with the pricing of the dealers in Northern Virginia and Maryland. They did! Also, my car was in excellent condition, and they gave me a fair price for my trade-in on my 2014 BMW X3. The staff is very professional and doesn't use high pressure tactics that some car dealers do. In short, they respects their customers. If you're going to buy a BMW definitely contact BMW Midlothian first. Oh, and be sure to ask for Charles Armstrong. You'll be glad you did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CPO WITH TRADE

By Blue228i on 11/18/2018 at 3:09 PM. Helped by Lance, Nick.

My car family! I would not go anywhere else, really I need a time card as much time I spend with you guys. I practically know all of you and have been your customer for over 10 years! Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By PJR88 on 11/12/2018 at 5:27 PM.

My recent purchase experience at BMW of Midlothian was absolutely fantastic. Roshan Patel and Aaron Mason were not only highly professional but also very patient and accommodating as we went through the selection and sale process. It was a very positive experience. I have purchased several cars from this dealership and have never been disappointed in the sales staff and service. Excellent customer service all around. I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and personal service

By Brekanko on 11/10/2018 at 7:03 PM. Helped by Ricardo Allen.

Kirk, Ricardo, and Rebecca were all great - very personable, knowledge, and willing to work with us so we could leave with the car we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my X4 !!

By T Lamb on 11/7/2018 at 2:10 PM. Helped by Rebecca Kunz.

Charles was so resourceful and helpful to me when searching for my car! I was having a hard time deciding on what was best for me and he was so patient and made my experience easy. This dealership from my sales man to the manager to the financial department catered to all my needs, and I’ll definitely be doing business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealer and staff

By C_T on 11/5/2018 at 12:24 AM.

I shopped around for a while and was so glad to finally settle down a factory order with them in late August. Final purchase was made late September. Their being knowledgeable and professional in the entire process may be found in other dealerships, but their honesty, sincerity, understanding and generous support in my situation are beyond other dealers I contacted ( such as those in the greater DC area). You won't want to miss this dealer if you are serious about getting a BMW. It will be my recommendation to anyone around me!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Carlos Omega1 on 10/20/2018 at 11:04 PM.

James Williams runs a great dealership,he was willing to go above and beyond to resolve my service issue where most dealerships would not have taken the time or effort to satisfy a customer.I would recommend Mr.Williams and his staff to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy! Happy! Happy!

By BMW on 10/9/2018 at 12:29 PM. Helped by Matt Underwood.

The staff at Midlothian BMW is very professional in helping us in the care buying process. We are very happy with the buying experience of our ne BMW. We have been dealing with them for 20 years and they treat us like family before, during and after the sale!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb service!

By Honey0607 on 9/1/2018 at 1:46 PM. Helped by Kenny Tilgham.

Balaji was very knowledgeable, very patient and did everything possible to make sure I found the perfect vehicle for me! I will be recommending Balaji to everyone looking for a luxury vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good experience

By himself on 8/23/2018 at 11:07 PM. Helped by Jeff.

My 2012 X5 35d hit 100,000 miles last week, and since it was built in September 2011, and is now all but 7 years old, and we are looking at taking it on a 4,000 mile vacation out west soon, I decided to take it to a nearby BMW dealer to have belts and hoses and filters and such looked at to insure that we didn't wind up beside the roadway half-way up some mountain and 200 miles from any wrench who'd ever seen a BMW before. Now I'd had it to my local dealer for the transmission service about 3,000 miles ago, and they did an oil change on me by surprise. Not impressed with their work, I'd chosen another dealer for this trip. The dealer this morning got me in the day after I called, and back out 2 hours later, had the techs inspect things throughly under the instruction I was planning a trip, and the only thing they could find needing attention for which they could charge me was the flushing of the cooling system. Belts and hoses all looked pristine, filters happy, no codes or signs of distress anywhere. Unbidden and at no charge they topped off the DEF at no extra charge, and of course washed & vacuumed. No extra charge for the inspection, or so the invoice said. And while $300 to flush the cooling system is a bit steep, I guess the quick service at a BMW dealer (which we all know is expensive) was satisfactory. My having asked about belts and hoses in light of the car being 7 years old and having 100K on the ticker constituted a fine opportunity to screw me good, which they did not see fit to take. So, herewith a shout out to Richmond BMW at Midlothian, VA. Your honesty is much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

M5 purchase

By ShaParsons on 8/22/2018 at 6:46 PM.

Awesome customer service! Charles, Rebecca and Aaron were a fantastic sales team. They made our purchase smooth and pleasurable. We will definitely have them assist us in our next purchase! 👍🏼👍🏼👍🏼

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove Off The Lot With My Dream Car

By Princess007 on 8/1/2018 at 4:58 PM.

Driving this far for a great dealership experience was well worth it, especially when you have a staff member so committed to making your experience one of the best they had to offer. Here they beat rates, offer kind hospitality, and told me all the ins and outs of my new vehicle. with such patience and professionalism I am glad I chose this dealership and the dealer that worked with me and words can not explain his honesty and care for his clients. Thank you BMW and thank you Kirk.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

All staff were very helpful

By Tarpley15 on 7/31/2018 at 10:05 PM.

Balaji was very helpful throughout the purchase process. He made sure I was happy with the purchase. He coached me through the various icons on the car. I am very pleased with his awesome customer service. Everyone here makes you feel very welcomed! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made things happen

By Murphy on 7/13/2018 at 2:51 AM.

I wanna thank Roshan Patel internet sales manager at Richmond BMW Midlothian. For giving me a second Chance of rebuilting my credit a lot of other car dealerships turned me down. Cause of my credit score being so low But he stuck by my side and worked everything out and I was able to get approved for one of my dream car all thanks to Mr.Patel.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great and Knowledge Customer Service

By Patricia 55 on 7/12/2018 at 8:20 PM.

Charles did a phenomenal job helping me secure my first BMW it's the vehicle I have always wanted and could not be happier. He provided me with information on leasing versus buying which made it easy to make the decision that worked for me. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant Buying experience

By Bumblebee on 7/11/2018 at 2:45 PM.

Great experience recently during a purchase of a new BMW. Will not hesitate to recommend to friends and family in the market for a new ride

I would recommend this dealer.