Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.7  
Friendliness
5  
Overall Experience
4  
Price
4.5  
Quality of Work
5  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Penny Lyman on 3/29/2017 at 12:16 AM. Helped by Troy Brenneman.

I can't even begin to explain to you the excellent service we receive from Rick Bokman. The staff is by far very knowledgeable of the vehicles and products they sell. I have only been a customer since 2011 and purchased our 5th vehicle today. Every time I am greated with excellent customer service from Troy Brenneman our salesman to Mike Bokman to finance and even when we need service. They have gone above and beyond for us everytime. I am a very pleased customer with all of the services I have received. If its not right they make it right! Rick Bokman staff is by far the BEST in the business! If you are looking for a class act dealership that will treat you right look no further! Rick Bokman is the place!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New vehicle purchase

By Almostripped on 12/27/2016 at 9:29 PM. Helped by Salesman.

As with any vehicle purchase make sure you shop around for the best price. All dealerships want to make the most money they can. The best deals are with the big dealerships I've found.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Online Vehicle Purchase

By LTSZ2904 on 5/28/2016 at 12:46 AM. Helped by Phil Mosher.

After an extensive search for a low mileage 2013 Corvette Grand Sport, I found an excellent looking car at Bokman Inc., I emailed the dealership in Olean, NY and was promptly contacted by the Internet Sales Manager Phil Mosher. I was given detailed information on the car and a deal was quickly negotiated. Mike Bokman was also very helpful. The Corvette was delivered to my home in Illinois and was just as described/displayed in the dealer photos. Great all-around experience! LT, SZ Chicago, IL

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Beware: Unethical Service Department

By Jane on 5/4/2016 at 12:39 AM. Helped by Mike.

Went to Bokmans alone (female), seeking a simple front-end alignment. They stated I needed a new steering rack because mine was leaking badly. I was told the repair would cost $1,400.00 and I was informed that they couldn't do the alignment because of needing this part replaced first. I was charged $21.55 for their 'evaluation.' I immediately took my vehicle to an independent NY State Certified mechanic whom put my vehicle up on the rack and invited me to look at car's rack and pinnion assembly. He stated that the steering rack WASN'T leaking badly and he discovered that my plastic 'boot' (part of this assembly) showed evidence of THREE intentional cuts. He stated that these cuts were deliberate, as they are NOT possible from normal 'wear and tear' of this particular part!! Therefore, Bokman: did not give me my requested front-end alignment, they fabricated a very expensive required repair ($1,400), and there's strong evidence that their 'repair' technician intentionally damaged my vehicle in an attempt to make his 'recommendation' more believable. I will NEVER: recommend this dealership nor their service department to anyone. Nor will I ever buy another vehicle from them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth transaction! Very little back and forth. I feel I...

By Oleanwolfman on 9/12/2013 at 11:59 AM. Helped by John Lamberson.

Smooth transaction! Very little back and forth. I feel I was given a far deal with minimal hassle. The whole process from making the deal to driving off the lot was less than six hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As a woman, purchasing a vehicle by myself can be...

By s_cindy67 on 8/6/2013 at 4:45 PM. Helped by Gary in service.

As a woman, purchasing a vehicle by myself can be overwhelming. I was nervous I would be intimidated into making a purchase I was not comfortable with. I am happy to say that my experience at the dealership was the exact opposite. My salesman never pressured me and I felt like I was talking to a friend. He got me a payment LOWER than what I expected!! I told him I travel a lot in the winter for school and he got me into an suv that is not only attractive, but really safe to drive in bad road conditions. He seemed to make my safety his number one priority. I really appreciate everything they did for me at Bokman's!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was very pleased with the attention I received at Rick...

By Toms14760 on 11/22/2011 at 7:13 PM. Helped by Dave.

I was very pleased with the attention I received at Rick Bokman dealership while purchasing my truck. I felt my salesman was very thorough and covered all the details of the sale efficiently and accurately. He answered all my questions and I did not feel rushed. They kept working with me until we found a monthly payment I could afford and got me a fair rate from the bank. I am very happy with my truck and look forward to coming in again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fred's service team at Rick Bokman Inc is top notch! ...

By joshcosta on 11/16/2011 at 2:14 PM. Helped by Fred Eaton - Service Manager.

Fred's service team at Rick Bokman Inc is top notch! They repaired my wife's Yukon after she drove it through the garage door and smashed the rear window. Their work is quality, customer service is excellent, shop is clean. I won't go anywhere else for service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service cannot follow simple...

By jeffsturgill3 on 11/3/2011 at 5:29 PM. Helped by fred and gary. in service.

Horrible customer service cannot follow simple directions. Very rude will not return calls or emails. Very unprofessionalhad to call gmc for help in trying to obtain a refund after poor installation of tonneau cover. Would not call mfg. As asked to 3 times

I would not recommend this dealer.