Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Hyundai Santa Fe

By Jennifer16@ on 5/17/2019 at 8:45 PM. Helped by Think name is Tallie (African American).

I purchased my new White Hyundai Santa Fe at Rick Case. My salesman was Tallie. Not sure if I got name right but he was such a nice man. Very professional and personable. I will definitely do business with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Paraguaya58 on 5/17/2019 at 6:30 PM. Helped by TD Newsome.

Mr. TD Newsome was very helpful and professional.he know how the products and what I need for my vehicle definitely I coming back for my service

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Service Area

By LMA on 5/14/2019 at 2:49 AM.

Good service but the prices in the service area are veryyy pricey, the labor cost is ridiculous high! Prepare your pocket.. I would recommend to apply discounts or coupons when they have them available, more if the the amount to pay by the customer is material

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

smart people

By mike56 on 5/8/2019 at 12:09 AM.

They take good care of your car. The waiting area is OK. The popcorn is good. Had to wait almost 3 hours. However, the car ran like new.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kindness

By Zaida on 5/4/2019 at 11:34 AM. Helped by Stephanie roy.

They understood my requests and needs and made all efforts yo accomplish them. Those included Price, timing and quality of the vehicle leased and the tardes one

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best Sales Agent ever

By Toddy3 on 5/1/2019 at 1:28 AM.

Marlon is a kind of guy that is passionate with his job as a Sales Representative agent .He is excellent salesmen but He is also taken care of his customer after the sales.He is calling us to asking if every thing is ok with the vehicles, if everything is ok with our purchase He asking if there is something else He can help us .This guy is amazing and nice person .That why We wanted to say Thank you always wishing you a good luck .because you deserve it .!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great and professional staff

By Abithegreat on 4/28/2019 at 2:27 PM.

We finished our Hyundai lease and went here to get a new lease! The experience was great! Oour salesman JOSE was well informed and professional ! The finance manager as well ! Overall we are very happy with our new leased Hyundai and will recommend this dealership to our friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New tires

By DoriM on 4/25/2019 at 6:10 PM.

Great service experience! Thank you for the oil change, multipoint inspection, new tires and the smooth service process! Javier has in-depth product knowledge and provided high-level customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TD is Awesome !!!

By Liyah on 4/24/2019 at 4:59 PM. Helped by TD Newso.

TD is amazing! Extremely calm, respectful and patient. Whenever I need my car serviced I make an appointment with TD Newsome. He keeps me updated throughout the WHOLE entire process. This is the type of customer service I look for anywhere and it’s the exact reason I don’t mind driving the extra miles to have my car serviced at this location.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

great

By tony on 4/19/2019 at 8:34 PM. Helped by ISAAC Mishkin...

Im writing this review only because i feel this person deserves it.His name is Isaac Mishkin.I've been dealing with Isaac since 2016 and i can Honestly say that i have Not had a single problem with him.I have been treated the same way everytime i had to go there.Isaac always has a smile when he greets u.He's alway's been polite and helpful,no matter how busy he is.This man Truely Deserves (5)Stars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found me the car I wanted

By SamC123 on 4/11/2019 at 8:21 PM.

I have never had a salesman work as hard as Donald to get me the car that I wanted. The entire experience was a pleasure. Very courteous staff all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First service

By Dinkydau1 on 4/7/2019 at 1:08 AM. Helped by TD.

Great value, quick turn around, friendly reps. Will surely go back. This my 3rd car from Rick Case and live quite a long drive away and still do business there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By Jsrios23 on 4/6/2019 at 5:11 PM. Helped by Cesar Torres.

I came in assisted right away with no problems and was able to work out my next lease. I’m happy for my new SUV 2019 Hyund Santa Fe. Jonathan was very helpful and would recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mintime on 4/2/2019 at 8:48 PM. Helped by Robert Toppas.

I went to have a couple of recalls taken care of & Robert Toppas was super helpful. Robert was extremely helpful & he called me as soon as the car was ready. He also helped me to set up my phone Bluetooth. I will definitely be looking for him when I next bring the car in to be serviced. He was also helpful to my father-in-law who also owns a Hyundai & May be looking to purchase an extra Fob & key. He’s a great asset to your business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and easy

By Jimmymc121 on 3/31/2019 at 8:05 PM.

Was a very comfortable experience. Left with a new car when I wasnt expecting to do that today. Would recommend this dealer very highly to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jeff123456 on 3/30/2019 at 8:13 PM.

My service writer Corey is fantastic. I enjoyed my meal at the cafe. The lady Aida is very nice. It was a great experience overall.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Recall and basic maintenance

By Vin1949 on 3/27/2019 at 9:34 PM. Helped by Don’t remember any names.

Even with an appointment there was a wait and no orderly method of getting checked in. Maybe a check upon arrival in or tickets like Publix. Too much typing required by rep and way too expensive ($68 +) oil and tire rotation.Come on now...You’ll never see me other than for a recall or covered repairs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By richard123456 on 3/22/2019 at 9:14 PM. Helped by Robert Toppas.

Robert Toppas was great to work with. Robert had great communication and he was quick to let me know about the issues with my car.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Excellent but missing a bit

By Gen on 3/22/2019 at 1:24 PM.

Javier, the service consultant was extremely helpful. He did not try to hard sell me extras with I appreciated very much. He also kept me informed over my cell phone on the status of the service. Only things I did not like was that I did not get a multi point report with my repair. Also the wait at the cashier was too long in my opinion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jackv25 on 3/21/2019 at 9:04 PM.

Freddy is the best service advisor hands down highly recommended, always a pleasure dealing with a Freddy always handles business no matter what the issue is

I would recommend this dealer.