Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.8  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job.Tom is terrific.

By Granny1947 on 9/17/2019 at 8:25 PM.

Great job. Fast service. Tom has always made the service experience awesome. He is the reason that I bring the car in. Always very courteous and honest.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A/C problem

By Jose & Cecilia Bravo on 9/14/2019 at 7:52 PM.

My wife car always bring to this location she has a confidence on the technicians, Ernest Bynes is one of the 3 left from long time and I trust the professional honesty and friendship . Thank you see you soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experts

By Equus on 9/14/2019 at 9:08 AM. Helped by Bill Delp ,Tobie.

My experience with Rick Case especially Tom Owens has always been professional and reliable. I buy all my cars at Rick Case..I have at least 10 cars and all have been wonderful and reliable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By papo123yo on 9/7/2019 at 5:05 PM. Helped by José Flechas.

As usual I was witness of a good service with Mr Jose Flechas my service guy and in waiting area you will find good service as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast efficient friendly knowledgeable

By FG on 9/6/2019 at 5:05 PM. Helped by Jose Flechas.

Jose Flechas is very professional!!! He was thoughtful and he was really caring for my car. He was on top of things and communicated well with me.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Bad deal

By Roman on 9/5/2019 at 6:50 PM.

I came to watch the car that I found on the official website, but after half an hour of searching I was told that it had already been sold. suggested other options, but worse. an hour later found a good option, but more expensive. The manager who offered the car was a good specialist, but when I began to get the car on credit, He said that the percentage would be 4.1, and when I started to sign a loan agreement, it turned out that the price of the car was a thousand dollars more than I was told and the percentage was 6.3. The loan manager said it was dealer taxes and profits. but when I checked the documents the next day it turned out to be not true . the next day I found that one wheel has a tire defect, but I did not want to go to such dealer and fixed it for my money. in the end, I will never go to this dealer again, and I will not advise anyone. I will service the car at another authorized dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddie you did it again 👍🏼

By Mardesly on 9/5/2019 at 3:27 AM.

I was out of town and needed to buy a car, but I didn’t feel comfortable to buy a car in a dealer that I didn’t know and with a salesman that I may not trust. So, I chose to get a rental car and drive to rick case and look for Eddie who always manages to find the car that I’m looking for. Eddie thank you so much for taking all the stress out of an emergency situation. This is the 5th car you are selling me and I have nothing but exceptional service from you. Eddie is very professional and has an excellent attitude, he is a great asset to this dealer and I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Sonata19 on 8/25/2019 at 10:21 PM.

Great service and quality with the complete sales and finance team. Would recommend the dealership to family and friends. We look forward to purchasing another car here in the future.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent customer service

By My car on 8/25/2019 at 7:07 PM.

Excellent customer service. Great attention. Friendly people. Ample room for waiting. Clean restrooms. Also, delicious food. Internet service is a great resource for the use of people while waiting.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great experience.

By Ramsha# on 8/24/2019 at 11:47 PM. Helped by iGiovanni Urso.

I had a very good visit to the showroom Just the process of buying the car is way to long. Bought a car and salesperson Giovanni Urso was very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Amoi24 on 8/25/2019 at 11:08 AM.

Great experience as always. Went in for oil change / service. Ernest is always on point and was done in a timely manner. Fast and efficient service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ultimate Dealership

By Rob on 8/21/2019 at 3:42 AM.

We were glad to see Marty Israel after our first purchase 17 years ago.He is very nice and professional.We bought our Tucson and are happy now

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Quality of Work

Oil change

By Salpro on 8/7/2019 at 6:43 PM.

Had 10 am appointment took 2 hrs Way to long of wait. Seems like they crammed In a lot of customers the same time. May think twice before returning just for oil change

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always good

By Alejagallego on 8/9/2019 at 10:17 AM.

Everyone is friendly, knowledgeable, and professional. Good service all the time. I Haven't had and issue at all. Stefano was willing all the time to answer my questions in regards of maintaince,

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car buying experience

By Erod on 8/1/2019 at 4:15 AM.

Marty Israel, was a great listener and worked with us to purchase the vehicle we wanted. He was good about communicating each step along the process and stay with us from beginning to the end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. Friendly people

By Jayjay on 7/31/2019 at 6:05 PM.

I always get great service at Rick Case. It doesn’t matter if the problem is large or small. When I pick the car, I am confident that it is in the best shape.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jobert was amazing!!

By Tarafl93 on 7/31/2019 at 3:23 PM. Helped by Jobert Francillon.

Working with Jobert was an absolute pleasure, definitely the nicest most professional salesman I worked with out of 5 other dealers. Ask for him to help you with your next new car!! I will recommend him and Rick Case to all my friends and family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By berry1932 on 7/29/2019 at 11:51 PM. Helped by Samuel Neely III.

Samuel Neely III, service consultant, has high quality customer service skills. He gave clear information about what needed to be done to my vehicle, and he also gave options on what needed to be done on my next visit.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Good experience overall!

By kampjoel on 7/29/2019 at 1:40 PM.

As stated before, we just didn't expect that we'd need to negotiate as much as we did, being Team National members! Other than that, everyone was friendly, and we love the new Palisade!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent Service!

By MsJai5 on 7/25/2019 at 12:07 PM. Helped by Jose Flechas.

Jose F. is the best adviser! He always makes sure I'm taken care of and my car is serviced properly. I trust him and he always makes sure everything is done right.

I would recommend this dealer.