Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Overall Experience

Sloppy Advertising

By BPC4570 on 6/12/2019 at 4:38 AM. Helped by Josh o.

Saw a VW Autobahn GTI advertised online. Texted in the morning and made an appointment to see the car that evening after work. Salesman that I the appointment wasn’t available. Another salesman named Josh (nice guy) walked me to the service bay to see the car. It was on a lift for some unknown reason and I was told that I wouldn’t be able to test drive it. Minor issue as It was NOT the Autobahn GTI as advertised. Same VIN. I had to point it out to them what model it was. No leather seats, navi or sunroof as advertised. Guy behind the counter says VWs are confusing. Josh finds a similar car, also advertised as an autobahn GTI, at a sister dealership. Same year and It had 7K less miles, but was 3K more expensive. I said I would buy that car for the first car price. Sales Manager said no. Wouldn’t budge on price. More expensive etc. I just left. Bait and Switch? Not sure, but I sure wasn’t happy with my experience. Manager didn’t even apologize for the error or for wasting my time. He didn’t even come out to talk to me. He apparently didn’t care. But somebody did, because while Josh was showing me car listings, the online listing for the first car changed from “Autobahn GTI” to “Sport GTI”. Oh yea, same price too. Look elsewhere.

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Where to start?

By TKDBJJ on 5/17/2019 at 4:43 PM. Helped by Moheeb.

where to start? Saw the 2018 High Country on the lot. Went out of town and asked my brother to stop by and test drive on Friday. He did, said I would like it. Got a business card. I returned to town on Sunday; however, I had a lot going on Monday morning. Still went to the bank to secure a loan Monday afternoon and called the dealership to make appointment at 9am Tuesday. Show up Tuesday at 9am and sure enough my name is on the board, but the sales person is at a doctor's appointment. Said they would be a little late...so I wait. While waiting an associate came up to me and asked what vehicle I was looking at so he could have the keys ready. I told him the 2018 High Country. He informs me that the truck is sold. So I leave...because the salesperson is already 30 minutes late and apparently they already sold it. I go down to RK Chevrolet with my pre-approved check and look at a 2019 High Country. Then my brother gets a call from Rick Hendrick Chevrolet and asks if I am still interested in the 2018. My brother informs them they told me it was sold and that I was at another dealership getting a truck. They said it would be worth my while to return and look at the truck because it wasn't sold. So after hearing the offer at RK Chevrolet I return to Rick Hendrick. The Sales Manager allows me to drive the High Country and I tell him it is nice but now I wanted to see what 2019 he had. That pearl white one was not on the lot (somebody took it home test drive). I looked at a 2019 Z71 that had everything but the technology package and the automatic steps. So I contemplate my choices at RK is calling me back about another truck. Offers are going back and forth between both dealership. I make a final offer to Rick Hendrick on the 2018 and they accept. Clean it up..send me on my way. The bug guard snaps (see photo) on the highway with less than 93 miles driven. I talk with the sales guy and he said they can replace it...but it might take a while since they don't carry that brand. So I ask if I could purchase one and they reimburse me for it. They said yes. I get it and set an appointment to have the old one removed and new one installed (because there was a little damage to the hood where it was flapping before it snapped) and these guys are professionals. There was adhesive that needed to be removed before the new one could be done. I make the appointment on time. Sales guy drives it right over. I wait and wait and wait... 90 minutes pass and I am now going to be late for work (have to drive to Chesapeake). What was a 30 minute job is now 90 minutes. I get to the truck and boy am I disappointed. First, it looks like they just ripped off the old one and took the four screws and put the new one on. Wow, what did that take...5 minutes? What else was going on the other 85 minutes. I show the sales guy who drove me over there to pick it up and I pop the hood and guess what is setting on the radiator? Yep, a set of pliers. Trash in the front seat. I ask to see the manager and he says he is sorry but they have a lot going on. Oh really? I set the appointment and you are in a rush to just do my truck as quickly as possible and probably forgot to call for pickup. I asked if he looked at the truck and the work done prior to saying it was complete? He said no, that they had a lot of other things going. PISSED off was what I was at that point. NOT YOUR JOB to supervise your workers work? How about that is what the word implies...SUPERVISOR! The scratches are still there on the hood and I will leave them there as a reminder of not to do business with Rick Hendrick Chevrolet in the future. If anybody asks about them...I'll just tell them the same story I just typed out here.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and accomadating.

By OBXAvenger on 5/3/2019 at 11:43 PM. Helped by Melianne, Rick, Bill, Moheed.

From the time I walked in, Mel was honest, professional, and easy to talk with. First time I have ever left a dealership knowing I would return.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealership is lame!

By Darkstonecastle on 4/10/2019 at 8:11 PM. Helped by Rick.

A bunch of liars. Total worst experience of my life. I buy a $60,000 car from them and they have to go lie over something that costs $25. Pathetic.

I would not recommend this dealer.

Overall Rating

3.8  

2   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great Car at a Great Price But…

By DC_Art on 3/26/2019 at 12:15 AM. Helped by Tyler Sellers.

While Tyler Sellers was a pleasant, knowledgeable, patient, and even fun salesman for the self-imposed, long drawn out wait to get my Corvette, the actual purchase was rather painful. First the agreed upon price was wrong. No problem just a 30-minute wait while those in the glass palace took their time to generate a new piece of paper with the correct out the door price. Once we had that, we had to wait for a Finance Manager (who do they manage anyway??). There are at least three who work there (I don’t have any names as none of them passed out a business card) but only one as working the afternoon of Monday March 4th. He sat at his desk for over an hour talking to/working with a co-worker as we waited. Seems like the wrong priority. They’re not prepared for a Museum Delivery, but that’s another discussion. At the conclusion of our business, he apologized for our wait, saying he wasn’t there. He was, while we waited just outside. A week later I was contacted to ensure I was completely satisfied with my sales experience. I informed them that I was more than satisfied with Tyler, but far less than satisfied with the Financial Manager. I was asked if I’d like to talk to a sales manager or the General Manager. I responded that I would like to talk to the GM. I was told he would be informed of my desire. A day or two later Tyler said he would send the GM a reminder. Two weeks later now, and I still haven’t heard from him. This too is disappointing. Would I do it again? Yes, but I would hope they improve their processes and priorities.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Place to GO!!!👍👍

By Ray G on 3/18/2019 at 2:00 PM. Helped by Mr McCullar, Mr Sellers and Mr McNutt!!!.

What can I say other than, I wouldn’t buy a car anywhere except Rick Hendricks in Norfolk!! Just purchased my eight car from there, this one a Traverse for my wife. Mr McCullar (GM) and Mr Sellers are the best. Honest, easy to work with and make the deal happen with extremely fair pricing. Servicing my car is an easy and fast experience. Mr Mike V is my advisor and he's great to work with👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By Trowbridgefamily on 3/13/2019 at 11:21 PM. Helped by Chris Griffen and John Precise.

Chris Griffen and John Precise were amazing from the minute I walked in. From walking in the door to leaving it was absolutely the easiest car buying experience I have ever had. Chris was extremely knowledgeable in every aspect of the truck I bought as well as the process. When you go to buy a car this is the experience that you desire to have but seldom find. I couldn’t recommend Hendrick Chevrolet more after buying my new truck. Thanks guys for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best GM Dealership on the Eat Coast!

By jim4716 on 3/14/2019 at 11:34 AM. Helped by TYLER-Salesman, JOHN-Sales Manager.

I moved to Norfolk 3 1/2 years ago. I had my 2011 Chevy Cruze LTZ regularly serviced. I always enjoyed visiting with the crew while getting my car serviced / repaired. The old Sales force was a pain so I bought a 2017 Chevy Cruze (RS Package / Premier) from Priority in Chesapeake. Dealing with them was far from ideal and since then, Rick Hendrick has had a makeover! I purchased a 2019 Malibu yesterday and it was a very good experience....If you have a car that needs repair, servicing or you want a new car Rick Hendrick has my highest referral... Jim Findley Norfolk, VA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight up front and honest

By Rickhendtick4ever on 3/14/2019 at 2:26 AM. Helped by Ricky.

Gave us $5000 more trade in then Colonial. Straight up front and gave us what we asked for. Everyone involved introduced themselves to us and let us know where we stood in the process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Deanna on 3/13/2019 at 2:09 PM. Helped by Vishaun, Daniel.

Thank you Vishaun for providing excellent customer service! Thank you for informing me and guiding me along the way after an unexpected total loss on my vehicle. You answered all of my questions with patience and a plethora of information that helped me make the best decision for my situation. I appreciate the time and effort you provided assisting me with my Equinox! I love it! Daniel made the finalization of this purchase seamless. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Time and time again

By Ray G on 3/1/2019 at 4:21 PM. Helped by Mr. Sellers and Mr. McCullar.

Bought another corvette from Hendricks and as usual the courteous and professional atmosphere has only been enhanced!! Mr. Sellers and Mr McCullar treat you with the utmost respect and fairness. Can't image buying any of my family’s vehicle anywhere but here👍

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Frustrated

By David on 2/19/2019 at 8:35 PM. Helped by Adam and Steve.

In over a weeks time frame I still hadn't received quotes I had requested. When someone actually answered a phone call after numerous attempts, he announced he was the commercial sales manager (never offered to assist me) and that he would direct my contact info to a sales rep in North Carolina who would assist me in the near future. I can only imagine that Rick Hendrick has NO idea how poorly his team seems to approach customer service. Unsatisfactory doesn't begin to cover the concerns grossly overlooked here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Place to Buy a Vehicle

By New Vett Owner on 2/19/2019 at 7:19 PM. Helped by Tyler Sellers, John Percise, Jim McNutt.

This was one of the best car buying experiences that I have ever had. My sales person (Tyler Sellers) was very responsive to my needs and had answers for every question. The sales manager (John Precise) was there for every step to ensure that the deal was beneficial for both parties. When it came to financing, Jim McNutt will find a way to make it all work out. Great job guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer experience

By Tony mck on 2/17/2019 at 1:49 PM. Helped by Maily Ruiz , Jim.

From the time I walked into the door till the time I walked out with my new vehicle all members were courteous and helpful. They valued my trade fair and I feel like I like a great deal with the new vehicle. Great experience with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New pickup

By Chipndale2 on 2/1/2019 at 11:56 AM. Helped by Konnor, Jay Cunningham, Jim McNutt.

I recently purchased a new silverado from Rick Hendrick Chevrolet and couldn't be more happy. At every turn they did whatever they could to get me the best deal possible. They even went out of there way to find the exact pickup I wanted even though they didn't have any in their inventory. I will definitely go back when I am ready for another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable, Informative and Very Courteous

By drbill on 1/31/2019 at 12:53 PM. Helped by Tyler Sellers, Moheeb Iqbal and James Barnes.

I have already dealt with Tyler who has a lot of knowledge about the vehicles I like. I purchased a 2017 Camaro 2SS from him and now a 2019 Silverado RST Z71. I highly recommend Rick Hendrick Chevrolet if you want great help and a really enjoyable experience in purchasing a vehicle. Thank you Tyler, Moheeb and James for making my vehicle buying actually very enjoyable. Dr Bill Hundley, PhD

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Vishan is the man!

By Ike B on 1/27/2019 at 10:49 PM. Helped by Vishan Ramnauth.

I was referred to Vishan by a coworker and he was so incredibly helpful in my search for a Tacoma today! I'm in the Navy and have a lot of variables when it comes to transferring a large asset like a car, but everything was dealt with in a friendly yet professional manner by Vishan. I was looking into a used Tacoma that I would trade in my WRX for. Vishan took a lot of time to test drive three prospects with me, and we some great conversations about cars of all sorts. I decided to not go through with the trade in of my car, but not because of a lack of great customer service. My experience with Vishan and Rick Hendrick Chevy was one that would have me recommend them to any friend looking for a new or quality used vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY BUYING EXPERIENCE

By Bee4life33 on 1/26/2019 at 3:08 PM. Helped by Yasumaily Ruiz(#ask4maily), Jay Cunningham.

This dealership needs to be a must visit if you are shopping for a vehicle!!!! My dealership experience started Monday 21 Jan 2019 at RK Chevrolet. I spent 3 hours at the dealership found a vehicle and began the process. I ended up leaving on Monday because we could not come to an agreement. So on Tuesday I get a couple text and a phone call with a better offer but not even close enough to even make me think about going back to the dealership. Fast forward to Wednesday I get a text message from the dealership stating hey I think we can get to the number you are comfortable with can you bring your trade in today to finish it up. Of course at this time I’m getting kind of excited because I’m about to have my dream muscle car in my possession. I take my truck in and spend 3 more hours there only to be very highly disappointed because we almost started over and going through 2 more people we couldn’t come to agreement. So needless to say I left without my car!!! So on Thursday I decided I was going to give another dealership a shot to close the deal!!! What a difference in the process between dealerships. I asked to speak with a sales representative and met Yasumaily! After going through the 4 day drama with her, giving the numbers I got at RK and the numbers I was trying to be at she looked right at me and said don’t worry we got you. She introduced me to Jay and as a team we got it done! Top notch sales representative (Yasumaily Rutz #ask4maily) totally looked out for me! Huge shout out to the sales manager Jay Cunningham (appreciate the up front no BS approach and taking care of the military). Hoohrah Marine!!! Thanks for your service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and friendly staff!

By CHuber on 1/20/2019 at 5:17 PM. Helped by Ricky Anthony,.

Everybody at Rick Hendrick New Sales department was very friendly and knowledgeable! They made the whole experience easy and I got exactly what I wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Tahoe

By tahoelove on 1/17/2019 at 8:16 PM. Helped by Herman Tejeda.

This is my 5th purchase of a new vehicle from this dealership. Once again they met my expectations. I had a good sales person who answered all my questions and I feel I got a good deal on my new Tahoe. Everyone I dealt with was friendly and professional. The time it took for the whole process seemed a little long, but not too bad.

I would recommend this dealer.