Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

great service.

By ffwat1221 on 9/15/2019 at 2:54 PM. Helped by jennie.

I receive great service at a reasonable wait time. My service representative was courteous and knowledgeable. She explained my service statement and answered all questions I had about the service completed on my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Jodi on 9/11/2019 at 9:14 PM. Helped by Gabe Perez.

Mr. Perez was very helpful and courteous. The oil change was completed in a timely manner. The waiting area was comfortable. The service was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By CleteusSC on 9/6/2019 at 10:54 PM.

It was an awesome experience. Everyone friendly. Both times I’ve recently bought from them the trade in values were right on the money. Just a great place to buy an awesome car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Got a new vehicle for a reasonable price

By Tom2355 on 9/1/2019 at 11:18 PM.

The salesman was knowledgeable and easy to work with. I had seen a price on their website for the vehicle I wanted and they stuck to it. There was no pressure to buy something more expensive.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Smithie on 8/31/2019 at 1:55 PM.

Phil was absolutely great to work with - fair dealing and expeditious negotiation. The entire transaction was completed in our first morning visit. We were more than satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best vehicle purchase by far.

By Jim's.SCRam on 8/28/2019 at 9:43 PM.

Jeff Jarvis, commercial vehicle sales was superb. Tommy Olds in finance wa great. The only gripes I have are no Owner's Manual was provided (still waiting) and terms of Oil Service plan do not meet Diesel engine service intervals.Once these two small issues are corrected I'll move from very happy to ecstatic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Amazing!!!

By xmkmuzik on 8/24/2019 at 2:19 AM.

They went above and beyond to get me in a new Ram! Zero pressure sales, no tactics, treated me like family. I felt like Brittany Frasier worked for me personally and not the dealership. When other dealerships turned me down for only having an $800 down payment and middle of the road credit. Tommy Olds in finance made the final deal super smooth and quick. He saved me money instead of trying to sell me things I did not need. I’m extremely grateful for these two wonderful employees! They deserve bonuses if not raises or both! I will be back for my next vehicles for years to come. I have been telling everyone about my positive experience. Thank you so much!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By captjay on 8/23/2019 at 9:55 PM.

Rick Hendrick Dodge ram as always kept my appointments service my vehicle in a prompt time and giving me a vehicle to drive when my truck was going to be overnight

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent help finding the SUV within a good price range

By matthewashaw on 8/21/2019 at 1:58 AM.

Our saleman was top notch! Along with finance staff who walked me through the process and helped lower my payments even more! Recommend there services in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around!!

By A_Roy04 on 8/18/2019 at 3:53 PM.

I had Such a great experience at rick Hendrick dodge! My saleswoman Brittany provided exceptional service and got me a really great deal on a lightly used 2019 Dodge Charger Blacktop EDT. They treated me like family and were very supportive of my active military service. I was able to do the entire negotiation and purchase over email, so it was completely hassle free. This is my sixth purchase of a vehicle and was by far my best experience provided by true professionals in the business. Thanks again to Brittany for taking such great care of me, always having my vehicle detailed, and a full tank of gas every time I left the lot. Thanks to Tommy Olds for getting me a better rate than my bank, and being so down to earth and knowledgeable. I even asked for a minor scratch to be fixed on the vehicle provided on my contract. They had me back in within a week to fix the repair and again had my vehicle detailed for me. Can’t go wrong using these guys! Hassle free, stress free, no pressure purchase🙌🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable.

By Jblessing414 on 8/16/2019 at 8:44 PM.

Best car buying experience in my life. What could have been a difficult and stressful decision was made simple and wonderfully pleasant. Thanks for all that you guys do!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Kind and Sympathetic

By macoaxum on 6/27/2019 at 5:49 PM. Helped by Jennie.

I went to this dealership for a 9:30 appointment but was told they did not have one for me. Confused I looked at my text messages and found out that my appointment was for the North Charleston Dealership. Jennie was kind and sympathetic to my needs and got me in to get my car serviced on that day. Thank you Jennie for your help and your kindness in getting me in and out of there in record time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sold them my truck

By MattSwinney on 8/1/2019 at 9:42 PM.

Excellent experience! I took a new job that supply's me with a company vehicle. Soni had no need to keep my truck any longer. I went to Hendrick first to see what they would offer me. Then to almost every other place that give me an offer to compair. Hendrick's offer was the highest. I had no problem with the process. they paid my loan off about 12 days after I signed the paperwork. Everyone at the dealer was friendly and helpful. I would definitely recommend them for anything vehicle related.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly

By BROOKB5 on 7/25/2019 at 11:49 PM. Helped by Gabe.

Gabe was very friendly, let me know the time frame, kept me updated and was respectful! Thank you so much have! He deserves a raise!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Service

By Jim on 7/25/2019 at 9:07 PM. Helped by Mark Price.

We had come to Charleston for a camping trip and experienced a problem with our Ram truck. I took it to the dealership on Tuesday morning and was helped by Mark Price. Within 3 hours he called me to explain it was a transmission problem and gave me the price.he let me know they did not have the parts and would have to order them and he would try to get me out as soon as possible since he knew I was from out of town. He kept me up-to-date on the process and the truck was ready by Thursday afternoon. He and the dealership were very professional and did what they said they would do. I'm appreciative of the professionalism and the way they got the truck finished so that I would not have any more expenses to incur at the campsite.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service experience.

By Waycheese on 7/13/2019 at 1:57 AM. Helped by Matt Johnson.

Had an 8:45am appointment. Upon arrival Matt Johnson was assigned as my service advisor. I explained my check engine light keeps coming on and going off. This started when we were towing our travel trailer to Boone, NC. Matt checked the online records and took my Ram 1500 EcoDiesel right in and had the diesel tech check it. 1 hr and 15 min later they had diagnosed then problem as a defective exhaust particulate filter sensor. They ordered the part and said they will call me when the get it.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Waited way longer than should have

By Gigiorange on 7/2/2019 at 10:21 PM.

Just had a oil change, was texted that everything was done but to wait for someone to get me, a half hour later I gave up & went on my own& the lady who waited on me when I first came was on the phone, I didn’t get her name.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Not Stressful

By Mikeval on 6/30/2019 at 2:02 AM.

We came to the dealership with a number we had to spend on a truck. We found a truck we wanted and our saleswoman took the price to the manager and he/she approved the deal. We got additional 500.00 towards our trade than other dealerships offered. Overall it was a great deal and experience. This is the first Dodge I have ever purchased and hopefully the quality is as good as the reviews indicate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a 2018 jeep wrangler Sahara

By Cmiljenovich on 6/28/2019 at 9:26 PM. Helped by I don't remember her name but she finalized the deal and she was Awesome.

Christian was awesome very helpful listened to what we needed, and wanted. We got the vehicle. the color & acessories we needed. We will definitely be back, & highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Helpful

By Taylor H on 6/7/2019 at 8:37 PM.

Completed my recall in a timely manner and topped off my empty washer fluid for me when I didn't even ask them to! So nice! Also responded promptly to questions I had after my visit via email. Thank you!

I would recommend this dealer.