Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thorough

By Johnny Wilbanks on 10/18/2019 at 11:39 PM.

Very thorough explanation of all concerns, very polite and courteous, answered every question I had. Very knowledgeable and notified me of additional needs that the service department found so I could let them take care of them.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Good but needs to bone up on the features of a vehicle

By mahansc on 10/16/2019 at 12:34 PM. Helped by Henry.

Not sure if this was the salesman's first sale or what but the sales people need to bone up on the features of a vehicle. When you ask about a feature and your told oh yeah it has it and they are unable to find said feature mainly because it doesn't have it you may want to change your answer to Not sure but i'll find out. Same thing with what does this +/- gear buttons do, couldn't tell me that either. if the sales team would spend more time getting to know the features of a vehicle they are selling vice on their phones on social media as you see them when you drive up it would make for a better experience. When you go to sign the paperwork to purchase the truck and your told the gas is full and it's been cleaned and then you go out to remove a sticker (county dump) off the old truck to place it on the new truck and the first thing you is crumbled up paper on the truck floor yeah it wasn't cleaned or gassed up. So that was another hour wasted of my time. If dealerships would model the closing processes like car max it would make it more enjoyable to purchase a new car and not wast a buyers time. the salesman was low pressure which is good for my wife but me I like to haggle that's the fun of buying a new car/truck. overall I'm happy with my truck purchase I believe i got a good deal on it along with the dealer ship throwing in a spray in bed liner after I negotiate the price of the truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Timbo on 10/11/2019 at 4:32 PM. Helped by Dennis.

Everything was A1 and done in a timely manner. Everyone I interacted with was professional. Car is doing great thanks to the Rick Hendricks team!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Customer Service.

By maxty on 9/25/2019 at 1:34 PM. Helped by Logan Watkins.

The work was done in a reasonable time. The service team were very courteous and professional. I didn't experience no problems during my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

He made a stressful decision easy which went smoothly and ef

By Sam on 9/22/2019 at 3:08 PM. Helped by Gary Coleman.

The service was low pressure and very pleasant. I didn't intend to trade my car as I really liked my Fiat, but obtained a good deal for another Fiat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy I came here!

By Brooke on 9/21/2019 at 8:06 PM. Helped by Kyle McMillan, Gary Coleman.

I had the BEST time picking out the car that I wanted and working with Kyle from Hendrick Jeep Chrysler Dodge Ram in North Charleston. He made the entire process as easy as possible, and he even made it fun ! He listened to everything I said, made sure I got it, and he did everything he could so that I left happy! Kyle, Jimmy, and Gary helped my dad get his car about 4 months ago, so we made sure to come back and see them when it was my turn. Gary helped us with finance and he took the time to explain everything to me. He was so kind and informative. They all remembered my dad, Jimmy came by to say hello a few times and make sure everything was going okay, and they made us feel so comfortable and happy with the choice we made. My brother will be needing his first car in the next year, and we already know exactly who we will be calling when the time comes. Thank you for making this process so simple!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ABS Sensor Replacement on Jeep

By Tyler on 9/21/2019 at 3:42 PM. Helped by Dennis.

Excellent service and highly recommend. The staff is friendly and helpful. They kept me updated on the status of my Jeep throughout the entire process.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great

By Maria T. on 9/20/2019 at 8:41 PM.

This dealership has great service. It’s the only place I trust to work on my Jeep, and the service people are always so nice!

I would recommend this dealer.

Overall Rating

3.5  

5   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Not what I’ve come to expect from a dealership

By JDP on 9/11/2019 at 10:36 AM.

Purchased a used 2019 Durango R/T that they just received into inventory and hadn’t been detailed yet. They gave me a loaner until they could detail it. I was contacted the following Saturday telling me it was ready. Went to pick it up Monday, the outside was nice but the inside was in the same condition. Long hairs, marks on interior plastic parts, some mysterious bluish white substance on leather in multiple places, missing floor mat, dust un all surfaces. The salesman took it in back and tried to get some of the marks off and succeeded but not all. I realized I was going to have to do it myself to get it done right instead of this ongoing back and forth. They put the paper tag on it and pulled to the exit and the low fuel light came on. They didn’t fill the tank!!! I’ve never purchased a car that didn’t come with a full tank of gas. I’ll not buy another from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department!

By Randy Cauthen on 9/11/2019 at 2:26 PM.

Every time I come in for service I am reminded what a great experience I have with the store and their Service Department. Great job!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying experience!

By Barno on 9/2/2019 at 3:29 PM. Helped by Kyle McMillian, Gary Coleman.

Had a great experience with Kyle M. in Sales. I just purchased a pre-owned car and Kyle, Gary (Finance) and the rest of the team were all great in going the extra mile to ensure I felt good about the purchase, addressing any concerns re: health of the vehicle, and securing solid financing at a decent price. The communication and follow-through was without question. A great buying experience all around. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By rhauck43 on 8/31/2019 at 1:52 PM. Helped by Dennis.

speedy service and great people. they helped me get into a rental car and with my insurance claim. very professional and courteous. would recommend to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and excellent service

By Janejarred on 8/26/2019 at 2:45 AM.

Went in for an oil change, Ashley the service agent greeted me at the desk and promptly explained to me the costs and how effective it’d be for me if I signed up for the bundle plan. No hassle, nor any pushy behavior I’ve seen from orher dealers. Sraight to the point Didn’t have to wait long and the customer service was superb.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, Excellent, Excellent

By JHservicesJeff on 8/26/2019 at 4:45 PM. Helped by Dennis Davis.

Dennis was an absolute master at his job and represented Rick Hendrick Dodge with nothing short of the utmost professionalism and quality. My experience was top notch and everything about the dealership was above and beyond my expectations. Great experience and will highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change and Tire Rotation.

By HuntGT on 8/24/2019 at 10:37 PM.

When I drove in and was checked in, my service experience was nothing less than OUTSTANDING!!!!! The service manager was GREAT and the service tech was EXCELLENT.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Buckworth made this a one of a kind experience

By KC on 8/23/2019 at 1:00 PM. Helped by Michael Buckworth.

Michael made me feel like part of the family at Rick Hendrick Dodge. This was a true one of a kind experience and I will never shop anywhere else for vehicles again after the outstanding customer service from Michael and the team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By Kenny on 8/20/2019 at 1:00 PM. Helped by Dennis.

Dennis was very knowledgeable and the service was quick. All others employees was also very friendly. I recommend this to all of my friends and family. Thanks

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Paul and Ryan

By 2019challenger on 8/10/2019 at 8:00 PM. Helped by Ryan.

Paul and Ryan made this one of the BEST experiences I have had purchasing a vehicle. I will only deal with the from now on.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Impressed

By Sharon2216 on 8/10/2019 at 5:44 AM. Helped by Dae'Quan Dancy, Justin Smith, Isaac Coulter.

Dae'Quan D. (Sales), Justin S. (Finance) were very impressive. They made buying my vehicle very easy. They were very knowledgeable and made sure I understood the process. While waiting for my vehicle to be cleaned, they checked on me frequently to make sure I was OK. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy Peasey

By MrsBryanifyanasty on 8/9/2019 at 1:41 PM. Helped by Thessalonian Dixon.

Thessalonian and Jimmy were excellent. I hate buying cars! I've always felt taken advantage of. They made the process easy and painless. This was the easiest car buying experience I've ever had! If you are in the market these are the guys to go to!

I would recommend this dealer.