Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Chris on 9/13/2019 at 6:04 PM. Helped by Chris.

They had me out less than an hour, they did everything me and the service person talked about doing. That was the quickest I’ve been in out of a service at a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By SS on 9/10/2019 at 3:52 PM. Helped by Moises Santiago / Michael NICOLETTI.

I'm a first time Toyota buyer (Toyota Camry SE) and Moises Santiago, Sales Consultant, was excellent! Would recommend you seeing him for your purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience purchasing a car!!!

By Merrick_17 on 8/9/2019 at 6:43 PM. Helped by Jasmine Pecoroni.

First things first, I had an awesome experience buying my new car from Rick Hendrick Toyota, but more specifically, Ms. Jasmine Pecoroni. She was an absolute delight and answered every question I had and always kept in touch through the process! 10/10 would recommend buying a car from her if you’re in the market for a Toyota or Scion! She did an awesome job and couldn’t have had a better salesman/woman to help me out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly and easy!

By JJAYM33 on 7/27/2019 at 12:10 PM. Helped by James Wright.

Thanks to my service rep James Wright for being extremely helpful! I didn’t know about the Toyota care, was going to pay $100.00 for service but walked out paying nothing! Thanks for looking out for your customers, even if it was just a small service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Austin was superb as usually, he's the best!

By Jonathan95 on 7/24/2019 at 3:39 PM. Helped by Austin.

I rated the service a 5 due to me having a great visit in February. My wait time was 3 hrs., being that it was a Saturday. I truly enjoyed waiting because it allowed me view how popular Rick Hendrick Dealership services. The dealership was busy, I love viewing and being in a growing and function establishment. My service representative Austin as usually is always friendly and outstanding. I will be back !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Premium Exterior

By Kgraham on 7/22/2019 at 11:56 PM. Helped by Jaquetta Baldwin.

Showroom ready I had some areas of concern but they were satisfied to my expectation. I will continue to come back as long the service don't changed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service center.

By hapy customer on 5/31/2019 at 9:41 PM. Helped by Marc Fretig.

In the last eleven years, this is the only place I take my vehicles to be serviced. It is service personal like Marc Fretig that make the service center superior. As long as Marc is working there, this is where I am taking my vehicles for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Quick service

By Pixie on 5/30/2019 at 9:55 PM. Helped by Victor Nesbitt.

After I figured out what to do and where to go, lol, they got me through my service very quickly. Did not have to wait long at all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Kathy on 5/25/2019 at 3:31 AM. Helped by Austin Hartgrove.

Went in for my 65K service check-up, with no appointment, and was accepted right away. Especially appreciated how my service person figured out how to use a number of coupons I’ve collected for the various things that needed to be done. He saved me a nice chunk of money!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Lack of Quality Customer Service

By flymiller on 5/22/2019 at 4:19 AM. Helped by I don't remember their names..

In regards to the service done to my vehicle, I’m not a satisfied customer. I was not planning on the almost 2 hours to get a key & FOB made, however this was OK. My service adviser was superb. Kept me informed of the status of my vehicle My service adviser informed me, he was having my truck brought forward for me. After having waited several minutes, I looked out I saw an individual in my truck, with it running but he was busy talking on his cell phone. I walked back where the truck was and informed your employee I was here for my truck. He gets out of the truck, apparently dragging his feet across the drivers side floor mat and also the Weather tech mat, causing the anchor pin holding the mats, to come out of the floorboard and left both the floor mat and Weather tech mat in a totally disarray condition. Wasting my time waiting for him while he we was talking on his phone, plus leaving both mats totally disarray, was totally unprofessional and certainly not acceptable. I started to come back into the dealership, but I had other places to be.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was great.

By Patricia55 on 5/21/2019 at 7:25 PM. Helped by Alex holder.

Had a great experience with getting service on my car. Alex was great at finding the right price for me. Thanks a bunch for all your help.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Disappointed

By Mac3434 on 5/20/2019 at 12:51 PM. Helped by Karim.

I was very disappointed with the recent service I received at Hendricks Toyota. I went in for a oil change and tire rotation and was there for almost 2 1/2 hrs. Usually experience professional service so was disappointed with lack of follow and lack of concern for my service. Last name Karim seemed to be very disinterested in customer service experience. Again not my usual experience which is why I was highly disappointed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership

By Kirk. michelle 47 on 4/28/2019 at 4:13 AM. Helped by Julian Soto-Gomez.

Friendly people and will help you in any way to put you in a car or what ever kind of vehicle you choose, or qualify for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Camrey311 on 4/25/2019 at 11:59 PM. Helped by Dawn.

Ms dawn was a Absolute joy to work with she kind she took her time with me she didn’t rush I love people like that make the business a lot smoother.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience

By Xave on 4/24/2019 at 10:22 PM. Helped by Moises.

Mr Moises and Mr Artie are very kind, friendly and accomodating. I received all the information I want to know. Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and routine service

By JR on 4/23/2019 at 5:20 PM. Helped by James Wright.

Friendly, attentive, informative, with timely communications. I was treated like a customer (rare today) even though most of the service was Toyota's rework. The customer service (while not overly busy) was fast and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good service experience

By The Sheriff on 4/23/2019 at 6:11 AM. Helped by Alex.

Service Is always friendly and helpful. Last service, worked with Alex. He went above and beyond to help out. Would recommend. Facility is nice and so are people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Nice

By JRTauzell on 4/20/2019 at 12:57 AM. Helped by Jim Pate.

Professional and knowledgably staff. Was very efficient in helping me with my needs. Even though it was quite busy during my service visit, I was in and out in no time. Will return for future services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are excellent. They make sure to give you the best serv

By crutch, jerome56 on 4/18/2019 at 10:44 PM. Helped by Jim Pate.

Toyota care is want they do. The Assistant Service Manager Jim Pate at Hendricks Toyota in Fayetteville North Carolina made sure that I had the best service possible. Had explain everything in detail about service. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy car buying experience!

By Pearlene on 4/12/2019 at 1:22 PM. Helped by Elliot the salesman.

Bought a new Toyota Corolla on Wednesday and I must say I was impressed with the experience. In and out in a couple hours Elliot was the best. He was friendly, knowledgeable and kind. I love my new car and would recommend this dealership to anyone looking to buy a vehicle.

I would recommend this dealer.