Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and friendly.

By JN on 7/22/2018 at 1:35 AM. Helped by Robin.

The Toyota team was friendly as always and serviced my car quickly. I appreciate having that Keurig coffee maker for the wait. Thanks to the staff and to Rick McGill's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful Visut

By Ladydi on 7/20/2018 at 8:44 PM. Helped by Not sure.

I took my car in to have a regular 5,000 mile service. As always, the staff was courteous and knowledgeable. Got me in and out in an efficient manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Fran 123 on 7/17/2018 at 11:39 PM. Helped by Donna Ph Inney, Robin Hicks.

My car was taken in immediately upon arrival. The service rep was kind and instructive in her account of what would be happening to my car. She explained it would be up to an hour wait for the 6 month service but the car was done in less time. I have always received excellent service. The facility is clean and very inviting. The waiting room offers coffee, water, and snacks. Enjoy my visits.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Rajan314 on 7/17/2018 at 8:34 PM. Helped by Robbyn Hicks. She is outstanding. I trust her a 110% to take good care of my little Toyota Echo..

Airport Toyota's service is outstanding. They are courteous and knowledgeable and I was never ripped off with unnecessary repairs. They have great service reps.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Troouble With tires

By David C on 7/17/2018 at 4:59 PM. Helped by Michael Garrett only one that seemed to care and wanted to help and he DID.

I have had a bad experience with getting my leased RAV 4 tires corrected. Your service Mgr. was the only one that even seemed to care. The tires went bad in less than a year and was told I would have to contact the tire co. I did and they sent me to a local dealer that said the wear on the tires was caused by the front end being out of line. I mentioned this to the service dept. and was told nothing was wrong. I took a trip to AL. and was having problem with the tires so I went to a Toyota dealer there and again was told the front end was out of line. I am sorely disappointed in the way the service Dept. has handled this from the very start and the dealer for having such cheap tire on a new car. Any car costing 28.000 or more should have quality tires I think.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

oil change and tire rotation

By djb2000 on 7/16/2018 at 11:44 AM. Helped by not remember.

The next morning I noticed a clanking noise...nut on back passenger side wheel was spinning between wheel and hubcap. This is the first negative experience I have had with the service department. Always treated so kindly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By BRE16 on 7/14/2018 at 1:09 AM. Helped by Robbyn Hicks.

RIck McGills Airport Toyota service department is fast and efficient. They also are very respectful of their clientele. This was within the 2 year free service on my Toyota Rav4 and I also received a free carwash! Great job! I have nothing but good things to say about this business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service with people who are expert and kind.

By booklady on 6/27/2018 at 6:36 PM. Helped by Sorry, I have forgotten her name but she was outstanding..

I will never buy another car unless it is a Toyota because of the ease of getting service and the free service. We were there only 45 minutes until our car was ready. We liked the 6 o'clock time because my husband is still working at 85 and needed to come then.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Always a great experience

By mabell3368 on 7/11/2018 at 8:02 AM. Helped by Robyn.

I have never regretted letting the Rick McGill Service department take care of our RAV4. Professional, trustworthy and efficient staff that treats us like a valued customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By RS on 7/9/2018 at 2:11 PM. Helped by Shannon Gilmore.

The entire service department seems honest and professional. They treat my vehicles as their own and I trust their recommendations on what service is needed, or not needed!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courteous and effective

By swiceta on 7/8/2018 at 1:35 PM. Helped by Joanna.

Joanna was extremely courteous and helpful at check-in and in providing phone followup. At pickup, she explained the service work provided thoroughly and advised me what to do if the problem recurred in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017Doge Ram Larime

By ram on 7/8/2018 at 3:58 AM. Helped by Chuck Ferat.

great friendly and very easy thanks for a great experience in buying my veh. my thrid buy at Rick McGills I will be back again

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales staff and service.

By Jsurlas on 7/7/2018 at 7:53 PM. Helped by James Howard.

My pre owned purchase had a few things that needed some attention before I could feel good about the purchase. The sales staff and service went above and beyond to address every single issue. I am completely satisfied with my vehicle now.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Purchase of new vehicle

By Survey2018 on 7/7/2018 at 7:25 PM. Helped by Rick G.

We went to the car dealership not planning to make a pircmhade right away but they had the vehicle on the lot that we really liked.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

No BS.

By mailstop on 7/5/2018 at 5:28 PM. Helped by Craig Hockey.

I got a pretty good out-the-door price over the phone. When I went to pay and get the car there were no last minute add-ons or other BS. It was truly an out-the-door price. Craig spent some time with me before I left to show me some things about operation and got my phone paired to the car. That was pretty helpful. Any time I'm looking for a Toyota I'll check with McGill's.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Tsorrells on 7/3/2018 at 9:15 PM. Helped by Robin.

I explained that I was taking long road trip at end of month and requested a full over look of vehicle after oil change was completed . I wanted my vehicle in tip top shape for worry free trip . Service center was great with complying to my needs and I now feel confident that my vehicle will make the trip worry free . Thank you everyone at the service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thoughtful, Knowledgeable Service Personnel

By Roadrunner 453 on 7/3/2018 at 5:21 PM. Helped by Robbyn Hicks.

Bring both of my Toyota vehicles in for maintenance as needed. Receive reliable service time after time. Employees are courteous, knowledgeable and easy to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

So so good

By Astring1 on 6/30/2018 at 10:40 PM. Helped by Jeremy Webb, Tabitha Martin.

Process was a very lengthy. Didn’t get a full detailing on the interior of my truck. Overall, great, helpful and friendly service. Jeremy was very helpful and friendly. Love my truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great visit

By Michael on 6/29/2018 at 3:50 AM. Helped by Robbyn Hicks, Terry Sparks.

Great visit...Robbyn was nice as always and Terry Sparks was unbelievably patient and tried his best to figure out the issue with our vehicle Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Marsh

By Micahbrookshear on 6/29/2018 at 6:26 PM. Helped by Steve Marsh.

Steve was awesome to work with. He did exactly as he promised, answered all of my questions patiently, and kept me up to date with the status of my new vehicle order. I really appreciated all of the work he did and would recommend him to anyone.

I would recommend this dealer.