Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Escape

By Abbyj09 on 8/9/2019 at 6:14 PM. Helped by Dan Dressen.

I purchased a Ford Escape from Dan last Saturday. My Fusion had been totaled a week prior, which made for an unfortunate situation. Dan made a stressful event quick and easy! He was knowledgeable and helpful, and he had me in my new car in no time! I highly recommend Dan, as well as the entire Riding’s team!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My buying experience at Rick Ridings Ford is always fabulous

By Edge buyer on 6/26/2019 at 7:05 PM. Helped by Brad Long.

Brad Long was my salesman and he done a fabulous job! He was very helpful in every way. In my opinion, he deserves 10 stars or more. I will recommend this dealership to anyone who will listen.This is the second car that I have bought here. I always bring my car here to be serviced and every one I have dealt with has been awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommending all my friends and family!

By Kensaunt on 2/21/2019 at 4:58 PM. Helped by John Prater.

I purchased my brand new beautiful 2019 Ford Fusion S from John Prater yesterday, 2/20/2019. John was a blast to work with and truly is wonderful at what he does. He did anything he could to help me get financed for my new car and was quick and courteous in doing so. I love my new Ford! Thanks John!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By She by on 1/24/2019 at 1:54 AM. Helped by Jim Keller, Steve Rice.

Rick Ridings dealership always goes beyond exceptional service. Very friendly staff. Would definately recommend them....5 star place! Jim Kller is the General Manager and he is awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Dete1 on 1/4/2019 at 1:21 AM. Helped by Troy Moore.

Today I bought my second car from Rick Ridings Dealership and I couldn't be any happier .Thanks Rick Ridings once again. You all are Awesome and I will definitely be recommending your dealership to everyone. Thank You, Joyce Deters

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Salesmanship

By DanM on 12/27/2018 at 2:23 PM. Helped by Jake.

My son-in-law and I were very disappointed in the salesman, Jake, with the service we received. We drove over from Springfield (120 mile round trip) to see three cars, which were discussed on the Friday prior to Christmas. We called on the way to confirm the cars were still available and confirm their options. Jake remembered the cars and check on options for one of them, confirming it had the option. Upon arrival we were informed all three were unavailable: 2 sold in the morning and 1 was at another shop for warranty work. Then he attempted to sell us another vehicle, with the options we were looking for, which was some $6,000 higher or a lesser model, on which we could add the option for $1,000. Won't be going back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Ridings

By amcwilliams_1 on 12/6/2018 at 5:11 PM. Helped by Jacob Marshky.

I bought a vehicle from Jacob Marshky. Him and the team at Rick Ridings made it possible for me to be in the van that I’ve always wanted without the awful payment I always dreaded. I am so happy that I chose to go with Rick Ridings again. They never seem to fail at what they do!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Ridings Rules

By Jason M on 11/21/2018 at 4:44 PM. Helped by Louis VonHatten.

We recently purchased a new Ford Fusion from Louis VonHatten and it was a great experience. Louis made the whole process enjoyable and ensured we found the perfect car for us. They gave us a great price from the get go so there was no needless haggling. I would highly recommend Louis and this dealership.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Not impressed at all

By DLH on 8/21/2018 at 3:23 PM. Helped by Louis VonHatten.

First off, bad on us for going through with the purchase. Drove nearly 200 miles to look at a car they had. They were essentially unwilling to deal on the car price or trade-in value. And when negotiations got to the point they wouldn't budge on either end, we should have simply walked out, as there were other cars at other dealers on our list to check out. I've been fooling around with cars since I was 14 (that's over 50 years), have bought and sold too many to count, and have even sold cars and been a sales manager at a new car dealership. I think the salesman was simply operating within the dealership practices and guidelines, so I don't imagine our experince would have been better with any other salesperson. As we were leaving, I overheard the same lame excuses from other salesperson cubicles on inability to negotiate and low trade values that we had heard. Another issue is that the car we bought is a Kia (a used 2018). The salesman agreed that on the test drive there was a bothersome vibration in the steering wheel when braking. We're trying to get it into our local Kia dealership here without success, so we called Ridings. They said wait a couple weeks, maybe it's rust on the rotors and maybe it'll get better. I wish we had a better experience, but given what we did experience, I would recommend avoiding this dealer. Overall an unsatisfactory experience, and I can't recommend them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sandy K on 7/10/2018 at 11:46 AM. Helped by Jesse Owen.

Jesse was a.great help on purchasing my new.car Very caring and made sure there were no questions before leaving the dealership. My family has purchased many cars, both new and used, from Rick Ridings and we have always been given excellent service. I would highly recommend this dealership to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Around

By Bailey A Billman on 2/22/2018 at 6:43 PM. Helped by Dan Dressdan (sales), Jim (Management), Casey (service).

I can't speak highly enough of this dealership. I had a slew of issues that was out of the dealerships control and they went above and beyond to make sure I was satisfied with my purchase. This dealership is fair, honest, and they genuinely care about the customer more then they care about how much money you are spending. I'm so impressed with their service that I will be purchasing all my future vehicles from here. I personally worked with Dan in sales and Casey in the service department, I highly recommend both individuals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience possible!

By Skidtech2575 on 12/30/2017 at 9:56 PM. Helped by Tony Moore.

Tony Moore was so helpful and got me in better than I hoped for cheaper than expected. Go see him! Great place to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By Cunni1411 on 10/16/2017 at 3:11 AM. Helped by Louis VonHatten.

Louis VonHatten sold us a Ford Fiesta and we couldn’t have been more pleased. We had been thinking about buying a car for a few months and he was very patient with us throughout the whole process. He also let us know when cars within our price range and preference were available. We enjoyed the atmosphere at Rick Ridings. Everyone is supportive and friendly! Thank you all!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad news ridings-rating 0 -worthless! !!!

By Mad 79 on 5/20/2017 at 11:28 AM. Helped by Sales manager Rodney he's a liar!.

Dealership is not at all professional or honest! Lied to me several times !!! I hesitantly bought a vehicle from them and two weeks later my trade in car is still not paid off! They told me that was my fault and I should make a payment on it and basically hung up and have ignored my messages I'm getting a lawyer! Don't buy from them !

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive Experience

By Booglefloop on 5/4/2017 at 1:11 AM. Helped by Jesse Olson.

I bought a used 2016 F-150 and the sales experience was outstanding. Jesse Olson was my salesman, and was very good at tuning into exactly what I was after. He has a low key and friendly style, but knows how to close a deal while being respectful and light on the pressure. I would buy here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy your next vehicle.

By Jen&Russell on 4/30/2017 at 1:28 AM. Helped by Troy M.

Have worked with Troy M a few times. He is very helpful and great at making sure your purchase goes smoothly. The dealership has a large selection of vehicles that you can easily get into and see the different features. Highly recommend you go to Rick Ridings the next time you are looking for a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service

By CaptainHazard on 4/19/2017 at 12:15 AM. Helped by Jeff Phillips.

I recently bought my first car and rick ridings was an great choice full of great people great service and great cars all around I highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Ridings in Monticello

By Chairperson, kdogg on 3/11/2017 at 11:22 PM. Helped by Dave.

Just bought a new Ford fusion and Wes Shield was our sales person, very professional he makes you feel like you you are part of the family. He talked to us like he had known us for years one of the best salesman I have ever had. If your are in need of a car, truck or SUV go see Wes at Rick Ridings in Monticello

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Work wasn't done as promised.

By Unhappy1 on 2/9/2017 at 11:34 PM. Helped by Troy.

We arrived at a trade that we were very happy with, except for one item that they would fix before we picked up the vehicle. The heater vent on the dash on passenger side would only produce cold air. When we picked up vehicle they said it was 90 percent fixed that we just might have to close down the driver side vent to direct the air to the passenger vent. Not a problem. Silly me, instead of test driving it again we took delivery. The vent was no better at all, even with the driver vent completely closed the air was still cold.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely wonderful!!

By Cassie Williams on 12/21/2016 at 6:34 PM. Helped by Rhett Isaac.

I had the BEST car buying experience with Rhett Isaac. He was super helpful and straight forward with me. I couldn't have asked for better service!

I would recommend this dealer.