Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By Cunni1411 on 10/16/2017 at 3:11 AM. Helped by Louis VonHatten.

Louis VonHatten sold us a Ford Fiesta and we couldn’t have been more pleased. We had been thinking about buying a car for a few months and he was very patient with us throughout the whole process. He also let us know when cars within our price range and preference were available. We enjoyed the atmosphere at Rick Ridings. Everyone is supportive and friendly! Thank you all!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad news ridings-rating 0 -worthless! !!!

By Mad 79 on 5/20/2017 at 11:28 AM. Helped by Sales manager Rodney he's a liar!.

Dealership is not at all professional or honest! Lied to me several times !!! I hesitantly bought a vehicle from them and two weeks later my trade in car is still not paid off! They told me that was my fault and I should make a payment on it and basically hung up and have ignored my messages I'm getting a lawyer! Don't buy from them !

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Positive Experience

By Booglefloop on 5/4/2017 at 1:11 AM. Helped by Jesse Olson.

I bought a used 2016 F-150 and the sales experience was outstanding. Jesse Olson was my salesman, and was very good at tuning into exactly what I was after. He has a low key and friendly style, but knows how to close a deal while being respectful and light on the pressure. I would buy here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy your next vehicle.

By Jen&Russell on 4/30/2017 at 1:28 AM. Helped by Troy M.

Have worked with Troy M a few times. He is very helpful and great at making sure your purchase goes smoothly. The dealership has a large selection of vehicles that you can easily get into and see the different features. Highly recommend you go to Rick Ridings the next time you are looking for a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service

By CaptainHazard on 4/19/2017 at 12:15 AM. Helped by Jeff Phillips.

I recently bought my first car and rick ridings was an great choice full of great people great service and great cars all around I highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rick Ridings in Monticello

By Chairperson, kdogg on 3/11/2017 at 11:22 PM. Helped by Dave.

Just bought a new Ford fusion and Wes Shield was our sales person, very professional he makes you feel like you you are part of the family. He talked to us like he had known us for years one of the best salesman I have ever had. If your are in need of a car, truck or SUV go see Wes at Rick Ridings in Monticello

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Work wasn't done as promised.

By Unhappy1 on 2/9/2017 at 11:34 PM. Helped by Troy.

We arrived at a trade that we were very happy with, except for one item that they would fix before we picked up the vehicle. The heater vent on the dash on passenger side would only produce cold air. When we picked up vehicle they said it was 90 percent fixed that we just might have to close down the driver side vent to direct the air to the passenger vent. Not a problem. Silly me, instead of test driving it again we took delivery. The vent was no better at all, even with the driver vent completely closed the air was still cold.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely wonderful!!

By Cassie Williams on 12/21/2016 at 6:34 PM. Helped by Rhett Isaac.

I had the BEST car buying experience with Rhett Isaac. He was super helpful and straight forward with me. I couldn't have asked for better service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing Experience

By Gorillasnot12 on 11/10/2016 at 3:55 PM. Helped by Cory Fane.

My wife and I found a car we liked online and called the dealer to see if it was still available. We live in Missouri, about 3 hours away. We are so glad that we made that trip. The entire staff, especially our salesman, Cory Fane, went out of their way to make us feel welcome and comfortable. We bought the car. It was the best and least stressful car buying experience we have ever had. We will definitely be returning for our next car. Well done!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

2015 Ford Escape purchase

By Cheesehead Farm Girl on 6/21/2016 at 3:02 AM. Helped by Rhett Isaac.

I bought a 2015 Ford Escape from Rhett Isaac, he was very helpful and listened to what I wanted and showed me Escapes that had the options I wanted and explained how everything worked. He always answers my emails and calls when I have questions. I would recommend the salesman and the dealership. This is our 2nd purchase with Rick Ridings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck

By ford man on 4/13/2016 at 11:09 PM. Helped by John Prater,.

Just bought a new F150 pickup from John Prater. He was easy to work with and we got a good deal. I would recommend John Prater as a salesman and Rick Ridings as a dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Nancy on 3/2/2016 at 1:47 AM. Helped by Cory, Jim Kelly-general manager and our sales person for last two trucks we bought at RR, Jim is awesome too...

We have purchased cars at Rick Ridings for 20 years, always a great experience. Wes Schield was our salesman, he was awesome. He took good care of us, made us feel comfortable and we always felt informed as we decided upon the car we eventually bought. I would recommend everyone to come to RR for their new or used car purchases. My husband I will be back for service and for the next car we buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

John Prater

By drester24 on 2/6/2016 at 11:26 PM. Helped by John Prater, Tony Wesselman.

My wife and I dealt with John Prater at Rick Ridings in Monticello and we would recommend him to anybody looking for a good deal! We went looking for a car we saw on the dealer website and John ended up getting us into a much nicer car than we were looking for! We love our 2012 Ford Fusion! Will go back again when we ever look for another car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic people!

By scottbr10 on 8/27/2015 at 2:07 AM. Helped by John Prater.

Great people! Not constantly hounding you to get your business. They let you make the decisions, they do not pressure you into anything. Great deals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Service!

By MirandaRenee1995 on 6/12/2015 at 6:19 AM. Helped by Hoppy.

I went in to buy my first car and I arranged an appointment with David "Hoppy" Hopkins! He was a great guy and helped me find the car I was looking for well within my budget! I suggest him for anyone looking for either a new or used car!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Wes Schields

By bhinman on 6/8/2015 at 2:13 PM. Helped by Wes Schields.

We saw a car online that we were interested in. We went to the dealership and asked to see Wes. He was recommended by one of my wives coworkers. Wes spoke with us and let us take the car for a test drive and we decided to buy it. Wes was not pushy like some salesman are, he made us feel comfortable and worked with us so that we were taken care of. My wife hates car shopping and Wes made the car buying process easy and my wife was not stressed out. We will work with Wes the next time we need to buy a car. Thanks again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Loren2002 on 4/17/2015 at 9:49 PM. Helped by Troy Moore.

It was a nice environment and great friendly staff, they take their time with you and very helpful in what you want and need in a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had a great experience at Rick Ridings and recommend...

By JE12 on 5/17/2013 at 9:07 PM. Helped by Wes.

I had a great experience at Rick Ridings and recommend them especially if you're a female looking to buy a car. I was a little nervous going there by myself, but I never felt pressured or uncomfortable. My salesman (Wes) helped me find a good used car in my budget and they really worked with me on my old car I was trading. Overall it was a great experience. Plus, they gave me flowers, so that was a nice surprise.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If you are looking for a reliable used car and great...

By balindstrom on 3/3/2013 at 8:19 PM. Helped by Chris Mataya, Rodney.

If you are looking for a reliable used car and great customer service, RUN AWAY! DO NOT waste your hard earned money here. We purchased a Mitsubishi Spyder Eclipse Convertible from Chris Mataya, the initial purchase process was quick and painless and we were very pleased. We drove the car home and the heat stopped working AND an airbag light came on (within 24 hours of purchase). We immediately contacted the dealership, and they said not to worry, they stood behind their products and would take care of it. We dropped the car off, they had it FOR THREE WEEKS, contacted us and said it was going to be too expensive to fix, so they couldn't do it, and they broke the driver side window while it was in their care (it was pushed down into the door and stuck). They said they would fix the window, after asking us to split the cost with them even though one of THEIR repairmen broke it. We finally, after much debate with their EXTREMELY rude employee, Rodney, were able to get them to repair what they damaged at no charge to us. We just received the car back, the driver's side window is severely scratched, the panel of the door is cracked and was glued back on (they claim they will replace the panel also since they broke it when trying to fix the window that they broke, after all of this hassle we are not hopeful), the heat problem WAS NOT FIXED, and the airbag code is still saying the driver's side airbag needs to be replaced. We have learned our lesson, we are now stuck with an unsafe, freezing cold car that Rick Riding's Ford would not stand behind. They did offer us "trade in value" of the car towards another on the lot, what a joke after we had the car less than a week! Our car is in more damaged condition than it was when we gave it to them for repairs, repairs/defects that should have been noticed in the pre-sale inspection. Again, don't walk, RUN away, and give your money to a dealership that actually values its customers. We buy a new "fun" sports car every 2 years or so, and they have lost a customer that could have been loyal for life. Learn from our mistake and save yourself a huge hassle!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought a Mitsubishi Spyder Convertible from Chris...

By sjfarbs on 2/9/2013 at 11:21 PM. Helped by chris mataya.

Just bought a Mitsubishi Spyder Convertible from Chris Mataya and it was a wonderful experience! From the start they were very helpful without being overpowering or pushy (like many dealerships), the entire process was painless and fast. Got the car home and ran into a few problems with it. Gave them a call and Chris went above and beyond to help us. Even though the car was used and sold "as is" they showed great customer service and took care of everything, even supplied a great courtesy car while my "Princess car" was being repaired. Thank you Rick Riding's for a great experience! If you are looking for an easy, friendly experience ask for Chris Mataya and tell him Brittany and Shawn sent you!

I would recommend this dealer.