Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience we've ever had

By Ashley on 6/24/2018 at 8:07 PM. Helped by Jason Carter.

Going into a dealership is never something I'd ever look forward to. Pushy salesmen and the inauthentic friendliness drive me nuts. Jason Carter has changed the experience for me 100%. He was very genuine and helped find the perfect car for us while keeping in mind our limits. He also went above and beyond by sitting outside the gates with me in my new car once the dealership closed for 30 minutes setting everything up for me and making sure I was 100% knowledgeable and comfortable with everything before I left. I am well aware that he did NOT have to do that for us but he did it because he is genuinely kind and helpful. Honestly I have never had a desire to recommend a car salesman in the past but I will be passing out every single one of his cards because I know my friends and family will truly be taken care of if they go to Jason as Right Toyota Scottsdale. Thanks for a great and surprising experience. Ashley

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE

By Sajeev on 4/21/2018 at 8:25 PM. Helped by DEVON (VERY NICE AND FRIENDLY), MASH (TYPICAL CAR SALEESMEN WHO LIES TO GET YOU IN), JASON (ARROGANT AND RUDE).

BUYER BEWARE. UNETHICAL SALESMEN. I typically would not rate a seller, but decided to, given my poor experience. Came to Right Toyota after truecar identified dealers in the valley. I provided other dealer quotes to Devon who was very nice. Was directed to Mash who said that he will beat those prices. However, after test driving, things went south. Mash did not know what the glass sensor option was, he did not read my email which clearly state my preference for a remote keyless entry. The focus was on trying to sell the vehicle and they refused to share with me their proposed price. After much insistence, came in Jason from the finance team. Arrogant and rude is all we could think of. Mash and Jason insisted that I show them the competing dealer quote and at that point, I was already thinking of any other dealer. Poor knowledge, Poor behavior to customers. I went there to buy 2 Toyota highlanders, not Just one. If a customer goes into this dealership with good knowledge, they will not want to entertain you. I was trying to shorten my ride to a dealer, did not work out.BUYERS BEWARE. THIS IS ANOTHER TYPICAL CAR DEALERSHIP THAT WILL LIE ON THE PHONE TO GET YOU IN AND THEN TRY TO HOODWINK YOU.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience ever.

By Joanne on 4/4/2018 at 6:18 PM. Helped by Gary Errecalde, Kent and Rex.

I just bought a Toyota RAV4 and I’ve never experienced such ease as I did at Right Toyota. I had a great team with Rex the manager, Kent the finance person and our salesman Gary Errecalde. Gary was so attentive , never pressured us and made sure I purchased the car that had all my needs. I recommend Right a Toyota, besides a great staff they have a great selection to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By sandyluker on 4/3/2018 at 1:04 AM. Helped by Do not recall.

The service was very quick and the gentleman very nice. It was completed in 1 hour where in usually takes 2 hours. I was very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By kevin on 3/23/2018 at 8:01 PM. Helped by Mike.

Service was quick and very professional. Mike was a great advocate for Right and Toyota. Location is easy to get to and clean. Great experience

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fast and friendly service.

By Maghada on 3/27/2018 at 5:00 AM. Helped by Darven Perry.

I was in and out in one hour for the 25K miles service. The advisor was professional and explain everything. I renewed the warranty and he did everything all I need to sign and pay.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By mrsgq2u on 3/19/2018 at 6:16 PM. Helped by Bob Marthaler.

The service at Right Toyota has true customer service in mind. They take time to listen and explain to you in simple terms. I love them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By dward on 3/19/2018 at 9:22 PM. Helped by Ryan MacNeil (finance), Keith & Todd (sales).

Had some initial misunderstandings but Ryan MacNeil took the time to go over the whole lease process with us, in great detail. We love our Highlander!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got everything done in less time then promiised

By Kentan on 3/19/2018 at 5:42 PM. Helped by Matt Bochie.

Service has always been great. Very consistent. My wife and I have been right Toyota customers for over 15 years. Toyota has always been a quality automobile. We have now a RAV4 and a Corolla.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By J8a1 on 3/17/2018 at 3:49 AM. Helped by Jacob and Kent.

Lack of communication as a whole .My sales person was Jacob I purchase a Sr5 4 runner 4wheel drive I asked him if the drive trane was the same on all 4 runners he said yes I wanted one with a locking rear differential my didn’t come with one I didn’t get the four runner I wanted the dealer needs to know there products first before they sell it. My finance guy Kent was horrible he couldn’t get the numbers right he tried to over charge me he redid the contract like four time until he got it right and to top it off the car had scratches they gave me a loaner and I didn’t get four days I had to cancel all my plans they gave me a corrola for the four runner my plans where ruined couldn’t go camping that day .dont ever go to that car dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service - Toyota Sienna

By servicing on 3/11/2018 at 7:09 PM. Helped by Daniel.

Daniel did a superb job: prompt, complete, car returned washed and clean. No problems of any kind with the servicing of my Toyota Sienna...Great job Daniel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By Rich Tacoma Pro on 3/11/2018 at 12:40 AM. Helped by Tim Paffumi.

The Right Toyota service team is always ready to take care of my service needs. Tim Paffumi does a great job keeping me informed as to the service progress. Everyone there is friendly and helpful. Great job Right Toyota for your exceptional customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership out there

By Kaitlynm20 on 3/10/2018 at 8:00 PM. Helped by Jesse.

I recommend this delarship to all my family and friends!!! Jesse is amazing!!! He explained everything so perfectly and answered any questions that I had. He made sure I didn’t leave until every answer that I needed was answered. You can tell that Jesse genuinely cares about his customers. I would definitely recommend anyone that is in the market for a new car to go see Jesse!!!! He’s amazing! The staff is so sweet too! Everyone is really friendly

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch crew

By Steven Prescia on 3/7/2018 at 3:24 AM. Helped by Jeff and Rick.

I just recently leased a Toyota 4Runner at Right Toyota on 2/28/18. I was told by a friend to speak to Jeff in sales and he would take care of me. I listened to his sales pitch for over 20 min; he emphasized his customer loyalty due to the fact that he is focused on client satisfaction. He mentioned other salesmen at the dealership try to price gouge their customers and wouldn't work with a customer unless they made a big commission. But not him he told me, " I take care of my customers therefore I make a living on customer referrals." We negotiated a monthly lease price and down payment. He specifically told me after my questions that he can do $422 a month along with only a $1000 down payment. I specifically remember him telling me that this included the first month payment, dmv fees, etc. I was rushed through the finance Dept with Rick. He told there 2 other clients were waiting to be processed as well. He didn't go through the contract details with me at all. At the end of the contract signing I was brought to the front desk to run my credit card. They charged my card for over $2100; he said this included the first payment along with DMV fees. Total bait and switch. I tried contacting the original salesman Jeff and he gave me the run around. Never getting back to me until i told him I was coming to the dealership to discuss further. He got back to me and told me to speak to Rick the next day at the office and he would take care of it. I showed up on time but Rick was not there. I was told by another finance rep that Rick would call me when he got into work but he never got back to me. What an unprofessional group of sharks; total bait and switch scenario. I am a combat vet and have a lot of patience for people to do the right thing and stick to their word. Not these guys. Never do business with them again and I will never recommend someone else to go there. All about the numbers not the customers. Total scammers. Stay clear.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Swindle

By Ns2206 on 3/6/2018 at 4:48 AM. Helped by Associate service employee.

I’m writing you this email because today I was bent over and swindled at your dealerships service department and I am writing the same report to JD Power, Edmunds and BBB. I dropped my car off and I needed an oil change, after which at 1015 I received a call from the service advisor telling me that my front brakes needed replacing, along with a $200 fuel line flush, I told him just to worry about the brakes, oil change and wipers. He told me it was $249 for the front breaks which for $40 in parts seems a bit steep but he was “kind” enough to knock off $50 from the service price bringing it down to $199. Awesome. Car was quoted to be ready at 1pm I arrived at 130 and I was told another 40 minutes or so. I got a loaner and ran some errands. I came back an hour later and the car was being washed and another 30 went by, he gave me my invoice and he had in fact knocked off $50 but there was another charge of $100 of break fluid. I was never told this wasn’t included, and that the price would reflect this. Long story short it costs more to maintain my Prius than it does a Ferrari. $522.00 for an oil change and brakes. Give me a break, that’s robbery. Especially when I go to your website and I find the attached special advertised. I was literally bent over and screwed. This will be the last time I spend a dollar at right Toyota. As your GM is a great dude I hold him with the highest respect, yet every time I decide to return and give you benefit of the doubt I literally get screwed. This isn’t a request for anything just a heads up of what will be reported to the appropriate reviewing agencies. Attached is a picture of your specials. Complete brake service, apparently isn’t complete at all there are an additional $100 in fees that aren’t reflected in the price. How many people a day are getting this service special? You should wise up before you end up with a class action.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience ever!

By Sundevls on 3/2/2018 at 5:59 PM. Helped by Jeff Westcott.

Jeff westcott was hands down the best salesman I have ever dealt with. He is upfront, honest and worked with another dealership to get the car we wanted at the price we wanted. He even returned our calls when he was on VACATION! We bought a 2018 Highlander XLE. If you go to Right TOYOTA ask for Jeff and you won’t be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Dept.

By mk on 3/2/2018 at 12:34 AM. Helped by Matt.

I have been going to this service department for about 10 years. Always top notch. Matt, in service, is great. Parts department is very helpful. You tend to pay more at a dealership but with great service, fast turn-around and confidence that the work is done correctly, it's worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience

By Cynful1 on 2/19/2018 at 9:24 PM. Helped by Bob.

The service team was accommodating and ensured my needs were met Bob had the service team buff some scratches we found... much appreciated !! the wait was appropriate

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By lolo on 2/13/2018 at 1:54 AM. Helped by Matt b.

Matt B is awesome. Accommodating, helpful and friendly. The entire staff is nice. Never had a bad experience. Hate to say it .. but in Scottsdale that's a rarity these days Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By MaryMac on 2/18/2018 at 6:22 PM. Helped by Mousse Haddad and Ryan Macneil.

I recently had an incredible buying experience at Right Toyota. Moussa Haddad, our salesperson, made the experience the most pleasurable car buying experience ever! Besides being very personable, he is top notch with his knowledge of the product. I had visited other dealerships, and decided I wanted to make my best deal at Right Toyota. He went out of his way to find the ideal car for my family. I also found the finance department to be friendly, professional, and honest. Thank you, Right Toyota!

I would recommend this dealer.