Riser Ford Lincoln Mercury
Dealer 2-Year Rating |
Dealer Reviews
The service writers must be on commission-They over book
The service writers are on commission- book an appointment even if it can't get in the shop the day of your appointment. Not one ASE Master Tech listed-bunch of recent students that will work by the hour cheap-A seasoned mechanic works flat rate and gets the job done ASAP-The kids back in the shop will learn as they go-Pay off Snap-On or Matco whatever and write your own ticket- Get out of the dealership and find a decent independent shop!!
I would not recommend this dealer.
Rude employees
Rude salesmen kept changing the channels of TV in waiting lounge. Elderly couple complained. Not surprising that these "salesmen" weren't busy selling...LOL. will not come back here
I would not recommend this dealer.
Professional and Knowledgeable- Don Pullen
First thought when it's time to car shop. Go when the Dealer-ship is closed. I've always been a Ford Truck person. When looking for my new truck and features I wanted, Don Pullen was there with all the right answers and suggestions. Has my vote when buying a new truck and Salesman by my side. Riser has several selections to chose from. Go check them out.
I would recommend this dealer.
Service work poor quality
Took a used Explorer I just purchased to Riser to be serviced and inspected. Asked for a new key to be coded and to check a coolant leak. The vehicle was serviced, rear shocks replaced, two front links replaced, and the transmission flushed. The bill was over $1800. I was charged $220 for a pressure test of the cooling system , $68 for an upper radiator hose, and $128 to flush and fill the cooling system. Drove the vehicle about 50 miles , checked the cooling system and the radiator istsel was almost empty. Added coolant, took it back to Riser, and was told the thermostat housing was cracked. $680 later I got the car back (even charged for more new coolant that leaked out because of inferior repair work) . Was told the manifold had to be removed to change the thermostat housing wish it doesn't (Google it). The housing leak was directly under the $68 upper hose which the car didn't need. Brought the car home and checked the coolant recovery tank, it was bone dry. Checked the radiator pressure cap and found that it held no pressure. For a $220 labor, 2 hour pressure test (that I could do at home with my tester in about 5 minutes), one would think that the system was checked properly, including the pressure cap. Now I have to worry about the quality of any other work done to the car at Riser since they obviously have no quality control of their repair work. They may be okay when you purchase a new vehicle that doesn't need diagnosed or repaired, but be warned about poor quality of repair work and their diagnostic abilities.
I would not recommend this dealer.
Great dealership, great salesman
Freddie helped get us in an amazing new truck. He knew exactly what we were wanting and found the perfect fit for us! I would recommend going to see Freddie Willis for any of your car or truck buying needs!
I would recommend this dealer.
Great Dealership
Aaron Pate, service writer, has been taking care of me for 15 years and I trust him entirely. Don Pullen sold me my last car and I would recommend him highly.
I would recommend this dealer.
Great buying experience
Zach is very knowledgeable and very polite. He took the time to help me with all my questions and set my mind at ease with making the best decision for me.
I would recommend this dealer.
Best customer service I've ever had!
Rick was definitely the best car salesman I have ever worked with. I've known him since he was back in the service department. He definitely took care of me as I'm sure he does many more customers. I am definitely coming back!
I would recommend this dealer.
A relief
It was a plesant surprise doind business at riser. My sales person was very honest and straightforward with my trade in and best price on my new truck. I normally spend several hours/days in negotiations, so it was great to come in and get right where i expected to be.
I would recommend this dealer.
Oil change
I went for an oil change and found the service was pretty good. The waiting area was very nice, clean and noisy. There was a very nice big screen television that was on, along with rather loud music playing in the showroom which made being able to read or do anything else rather difficult as well as distracting. When I was in my vehicle and about to leave I noticed that the change oil soon light was still on. I brought this to the attention of one of the service men and was told to "g-o-o-g-l-e", in other words I should check with google to see how to reset the change oil soon light. A nice service person came over to my vehicle and then walked me though turning this service light off. I have had many oil changes and never had this type of poor customer service. Over all the staff was friendly except for this one individual. I left a message for the service manager to call and guess what? That's right, no call.
I would not recommend this dealer.
A big thank you to the entire service department!!!!
Yesterday, March 3.. I pulled into the service department with tears streaming down my face. I really didn't even think I would make it there. Donnie Williams came right out and greeted me. After, listening to me, he reassured me that everything was going to be ok. I was so impressed with the level of professionalism that he and the entire service department had to offer..I will definitely return for all if my automobile needs. Thank You
I would recommend this dealer.
Fast, efficient and friendly service.
As a first time Lincoln owner I can't say enough about the service team. My MKZ hybrid is running great. Great job to all involved!
I would recommend this dealer.
better than expected
Aaron Pate went out of his way to accommodate my needs because the wait was longer than I had planned. Very courteous & considerate. Wanted to watch Fox news & the music behind in the showroom was a little too loud.
I would recommend this dealer.
new truck
talked to sale person on phone far the type of pickup that I was looking far they had one in stock, drove up to look at pickup sales took me to look at truck , this was what I wanted we talked about price and in a very short time bought the truck very pleasant deal
I would recommend this dealer.
Excellnt
As always Aaron Pate took care of my needs and has a great attitude towards his work. He has a great amount of helpful knowledge
I would recommend this dealer.
Quick and low cost
Said it would take about an hour and quoted a cost for the job to be done. Right on both counts. It is nice to be told the approximate time the service will take so you can make plans.
I would recommend this dealer.
In and out in a timely manor.
Went in for a brake inspection. They checked the battery, and tires, as well. Everything was fine, in a short time. Will go back for any other service requirements.
I would recommend this dealer.
Saturday
Thx for being open Saturday morning. I was on my way out of town when my low tire pressure came on. A friend suggested I take it to the dealership to get my tires checked. Sure enough a tire was split and could not be fixed. I was able to buy new tires and have a safe and hassle free vacation. Thx to those of you who work on Saturday
I would recommend this dealer.
Great from the first phone call to the final sale
Everyone from our salesperson, Lisa, to the sales manager to the finance staff was great. They never seemed bothered that we took a lot of time deciding on our purchase. They worked hard to make the deal we needed and seemed genuinely pleased for us, rather than just being glad to make a sale. Every aspect was wonderful.
I would recommend this dealer.
Friendly
We had a great experience ordering the truck we wanted and then purchasing that truck. Service was great, friendly personal that wanted to work with you to purchase a vehicle.
I would recommend this dealer.