Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.5  
Overall Experience
4  
Price
4  
Quality of Work
4.1  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service work poor quality

By bajawayne on 7/6/2017 at 6:46 PM. Helped by Donnie Williams.

Took a used Explorer I just purchased to Riser to be serviced and inspected. Asked for a new key to be coded and to check a coolant leak. The vehicle was serviced, rear shocks replaced, two front links replaced, and the transmission flushed. The bill was over $1800. I was charged $220 for a pressure test of the cooling system , $68 for an upper radiator hose, and $128 to flush and fill the cooling system. Drove the vehicle about 50 miles , checked the cooling system and the radiator istsel was almost empty. Added coolant, took it back to Riser, and was told the thermostat housing was cracked. $680 later I got the car back (even charged for more new coolant that leaked out because of inferior repair work) . Was told the manifold had to be removed to change the thermostat housing wish it doesn't (Google it). The housing leak was directly under the $68 upper hose which the car didn't need. Brought the car home and checked the coolant recovery tank, it was bone dry. Checked the radiator pressure cap and found that it held no pressure. For a $220 labor, 2 hour pressure test (that I could do at home with my tester in about 5 minutes), one would think that the system was checked properly, including the pressure cap. Now I have to worry about the quality of any other work done to the car at Riser since they obviously have no quality control of their repair work. They may be okay when you purchase a new vehicle that doesn't need diagnosed or repaired, but be warned about poor quality of repair work and their diagnostic abilities.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great dealership, great salesman

By Gowolvesgo7 on 3/18/2017 at 7:26 PM. Helped by Freddie Willis.

Freddie helped get us in an amazing new truck. He knew exactly what we were wanting and found the perfect fit for us! I would recommend going to see Freddie Willis for any of your car or truck buying needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By g.boerner on 3/15/2017 at 3:39 PM. Helped by Aaron Pate, Don Pullen.

Aaron Pate, service writer, has been taking care of me for 15 years and I trust him entirely. Don Pullen sold me my last car and I would recommend him highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By crimkus on 3/15/2017 at 2:54 PM. Helped by Zach.

Zach is very knowledgeable and very polite. He took the time to help me with all my questions and set my mind at ease with making the best decision for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service I've ever had!

By Fordgirl1216 on 3/8/2017 at 7:34 PM. Helped by Rick nickels.

Rick was definitely the best car salesman I have ever worked with. I've known him since he was back in the service department. He definitely took care of me as I'm sure he does many more customers. I am definitely coming back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A relief

By Jrb689 on 3/8/2017 at 8:06 PM. Helped by Rick nickels.

It was a plesant surprise doind business at riser. My sales person was very honest and straightforward with my trade in and best price on my new truck. I normally spend several hours/days in negotiations, so it was great to come in and get right where i expected to be.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Oil change

By md729 on 4/5/2016 at 8:13 PM. Helped by service dept..

I went for an oil change and found the service was pretty good. The waiting area was very nice, clean and noisy. There was a very nice big screen television that was on, along with rather loud music playing in the showroom which made being able to read or do anything else rather difficult as well as distracting. When I was in my vehicle and about to leave I noticed that the change oil soon light was still on. I brought this to the attention of one of the service men and was told to "g-o-o-g-l-e", in other words I should check with google to see how to reset the change oil soon light. A nice service person came over to my vehicle and then walked me though turning this service light off. I have had many oil changes and never had this type of poor customer service. Over all the staff was friendly except for this one individual. I left a message for the service manager to call and guess what? That's right, no call.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A big thank you to the entire service department!!!!

By One unhappy customer.. on 3/5/2016 at 2:48 AM. Helped by Donnie Williams.

Yesterday, March 3.. I pulled into the service department with tears streaming down my face. I really didn't even think I would make it there. Donnie Williams came right out and greeted me. After, listening to me, he reassured me that everything was going to be ok. I was so impressed with the level of professionalism that he and the entire service department had to offer..I will definitely return for all if my automobile needs. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient and friendly service.

By Lloyd49 on 9/29/2015 at 8:40 PM. Helped by Donnie Williams.

As a first time Lincoln owner I can't say enough about the service team. My MKZ hybrid is running great. Great job to all involved!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

better than expected

By village driver on 8/25/2015 at 7:55 PM. Helped by service cashier also very friendly-courtesy driver.

Aaron Pate went out of his way to accommodate my needs because the wait was longer than I had planned. Very courteous & considerate. Wanted to watch Fox news & the music behind in the showroom was a little too loud.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new truck

By henryhj on 8/22/2015 at 3:18 PM. Helped by KEITH & PEGGY.

talked to sale person on phone far the type of pickup that I was looking far they had one in stock, drove up to look at pickup sales took me to look at truck , this was what I wanted we talked about price and in a very short time bought the truck very pleasant deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellnt

By Shirt Man on 8/12/2015 at 1:32 PM. Helped by Aaron Pate and the service cashier.

As always Aaron Pate took care of my needs and has a great attitude towards his work. He has a great amount of helpful knowledge

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and low cost

By tigger on 8/6/2015 at 6:13 PM. Helped by The gentleman that took my work order. I didn't get his name. Jerry White was our salesman and he always comes and says hello..

Said it would take about an hour and quoted a cost for the job to be done. Right on both counts. It is nice to be told the approximate time the service will take so you can make plans.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

In and out in a timely manor.

By Rambo on 8/4/2015 at 12:20 PM. Helped by Talked with Freddie Willis while vehicle was checked. Didn't get the names of others..

Went in for a brake inspection. They checked the battery, and tires, as well. Everything was fine, in a short time. Will go back for any other service requirements.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Saturday

By Pamhelms on 8/2/2015 at 12:05 PM. Helped by I'm terrible with names.

Thx for being open Saturday morning. I was on my way out of town when my low tire pressure came on. A friend suggested I take it to the dealership to get my tires checked. Sure enough a tire was split and could not be fixed. I was able to buy new tires and have a safe and hassle free vacation. Thx to those of you who work on Saturday

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great from the first phone call to the final sale

By RevRunt81 on 7/18/2015 at 2:44 PM. Helped by Lisa Ware was our salesperson. I do not recall the name of the sales manager nor the finance manager, but everyine was great.

Everyone from our salesperson, Lisa, to the sales manager to the finance staff was great. They never seemed bothered that we took a lot of time deciding on our purchase. They worked hard to make the deal we needed and seemed genuinely pleased for us, rather than just being glad to make a sale. Every aspect was wonderful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly

By yuri31196 on 7/17/2015 at 2:01 PM. Helped by Mike.

We had a great experience ordering the truck we wanted and then purchasing that truck. Service was great, friendly personal that wanted to work with you to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great!

By roseylou on 7/15/2015 at 11:31 AM. Helped by Aaron and the man I bought a new extended warranty from, sorry I can't remember his name.

Riser ford is always very helpful, nice and friendly! So glad I got my car there! I'm I will buy my next car there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied

By dnjbushmac on 7/2/2015 at 6:36 PM. Helped by Dan Anderson.

Very friendly and efficient. Dan was very knowledgable about meeting my needs. He made sure I had everything out of my trade in and saved me a lot of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Ed123 on 7/2/2015 at 1:16 AM. Helped by Fred Lee.

I had an excellent experience!! Mr. Lee made me feel like I was at home!! He informed me about all the things finance and warranties that I would have.

I would recommend this dealer.