Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
2.8  
Quality of Work
3.4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIES. LIES. LIES.

By buddy1 on 12/23/2016 at 2:38 AM. Helped by Joe P..

Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Customer Service

By Diane Morgan on 11/19/2016 at 4:17 PM. Helped by Jerry Affatato.

I was contemplating a new vehicle purchase and came across a Certified one at this dealer for substantially less - My Salesman was Jerry Affatato and he was professional, courteous and honest. He spent so much time making sure my new vehicle was clean and exactly the way I wanted it set up - Even taking much extra time to explain the features and setting up all the "fancy" stuff - Purchasing a vehicle from Jerry was something I hope to do again - I have bought 20+ cars in my lifetime and this was the ABSOLUTE best experience I have had... A class act for sure! - Thanks Jerry I LOVE my new Tahoe!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gene McMan

By phyllis1239 on 9/12/2016 at 5:45 AM. Helped by Gene McMan.

My husband brought a car from an event that was being held at Flagler Palm Coast High School. I am in absolute awe at the service and attentiveness that was shown to us. Words just cannot express our joy. Will definitely tell everyone we know just where to go when they need to purchase a vehicle. Thank you so much Gene.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Battery

By Jblue on 8/26/2016 at 4:17 PM. Helped by Rick Srvice Department.

Called service department because my car wouldn't crank 10:45 am and they had Roadside assistance come to my home and replace battery this was complete by 12:00 noon.Now that's excellent customer service and the gentleman Rick that came was very professional and courteous. Top notch service thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE CUSTOMER SERVICE!

By thomasirwin on 3/21/2016 at 6:47 PM. Helped by Carl Beck, Larry Kelly, Peter.

We bought a vehicle that was supposed to get serviced and cleaned. We have got nothing but excuses and have been lied to repeatedly. Our salesman was Carl Beck and he is a man we would not trust at his word and neither should you. We took our complaint all the way to the top of the company and were still just jerked around. I spoke to Larry Kelly who assured me he would look into the issue and get right back to me. After a week we still have not heard a word. We are very disappointed in our overall experience and would never buy another vehicle from Ritcheys. Heck we wouldn't even let them check the oil. There service department claims they gave this vehicle a 120 point check and they missed checking the oil and other fluids. The brakes were shot and all we get is excuses. If your a consumer have a look at these reviews... Do they look real to you? One liners don't really add up to good customer service. I find it impossible that our experience was so bad and everyone else is bragging about them. Seems a little fishy to me. We will never do business with this company again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, top notch service

By Kelliechandler2012 on 7/2/2015 at 12:43 AM. Helped by Candace.

I needed service on my moms car so I drove by rithcy cadaliiac and stopped there. Candace was my service advisor and she was very knowledgeable and nice. I'll be back for sure! She knew what she was talking about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery replaced today

By La_Nice on 4/13/2015 at 11:11 PM. Helped by Bruce and Don.

Pulled in without an appointment today for a battery problem. The service people were friendly and quick to help. We were out with a new battery in no time. Good experience and price. Ritchey will definitely be our dealer of choice going forward. Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales and service. I shopped around to find my...

By jim_ on 12/31/2012 at 10:16 PM. Helped by Carl Beck.

Excellent sales and service. I shopped around to find my car and decided to buy from Ritchey. They provided the best price and great service. Strongly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales representative was very knowlegeable, completed...

By wcallaghan on 10/26/2012 at 5:04 PM. Helped by Shawn Lackemacher.

Sales representative was very knowlegeable, completed trade in and completion of new truck sale with excellent quality! Shawn showed excellent customer service in his delivery of new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CAR BUYING EXPERIENCE !!!!!! Me and my husband...

By mrs.walk on 3/6/2012 at 12:08 AM. Helped by BOB MARKS.

BEST CAR BUYING EXPERIENCE !!!!!! Me and my husband purchased both our cars from here and are so happy with the whole experience we had here. Bob Marks is a remarkable sales man. You can tell he cares about his customers and making the car buying process a GREAT one.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service is PROMPT, COURTESY, EFFICIENT. Always puts the...

By Mariann Linse on 2/23/2011 at 9:03 PM. Helped by BRUCE IN SERVICE DEPT.

Service is PROMPT, COURTESY, EFFICIENT. Always puts the customer and the customer's needs first. This dealership is at the top of my list before I would go anywhere else for a new or used auto. I have and will continue to recommend Ritchey without hesitation to my friends, family and co-workers.

I would recommend this dealer.