Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jordan

By bevwolf on 9/16/2019 at 9:16 PM. Helped by Jordan (sales).

Once again Jordan helped us get the perfect car. This is the third car we purchased with his help. Glad we followed you to Rivard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By JHLT26 on 9/12/2019 at 5:03 PM.

Thank you Jeremy Stroot (Sales) for making my purchase an absolute pleasure. I thoroughly enjoyed every part of the transaction and will definitely return if I’m ever in the market for a new GMC, Buick in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My go to guy

By Narf on 6/19/2019 at 1:21 AM.

David is the best around by far.He was very up front and that's what made me buy from him. Very knowable about the product, that makes me feel good about dealing with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Delership and salesman

By RDraper on 6/6/2019 at 12:41 PM.

My wife and I could not have been more pleased with how Jeremy treated us. On our first visit we told him we were just looking and considering what to buy. Jeremy was informative, helpful, and not pushy. When we came back to purchase, we had decided to buy from Jeremy at Rivard without deciding on the vehicle. Jeremy helped us and we purchased a 2015 Chrysler Town-N-Country. The salesman that we had purchased 3 vehicles from had retired, but we have found an even better dealership and salesman. I would recommend both without hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By Holli on 4/18/2019 at 3:38 PM.

I had a wonderful experience purchasing my 2018 GMC Terrain at Rivard Buick GMC. Everyone was so kind and helpful throughout the whole process. I would highly recommend purchasing your new or pre owned vehicle from Rivard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Expierence

By dwm1978 on 3/1/2019 at 9:21 PM.

We have bought 3 vehicles from this dealership over the last 6 years and will continue to be a customer. All of the staff are very friendly and helpful, there is no pressure from any salesman that we have ever seen. If you want to walk the lot and look by yourselves they are more than happy to let you do so.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor service department customer service

By Jeff on 1/15/2019 at 2:53 PM.

Had to have my brand new truck towed in on Saturday due to an unknown electrical problem. I called on Monday and they had not even looked at the truck I called on Tuesday and it still had not been looked at and service writer would not give me managers name when I asked .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent low pressure purchase

By RCS Principal on 1/2/2019 at 12:18 AM.

Dropped in for a casual look and drive home in a new 2018 GMC Sierra. Enjoyed the friendliness of Curtis Yandle and his relaxed sales approach. Probably the best car purchase ever!!!!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Sale of New Car was a great process, but the New Car is CRAP

By FitnessGuru on 12/7/2018 at 8:32 PM.

We purchased a New Buick Enclave in July and the process was smooth, we shopped around and really appreciated working with the Sales team... We noted a few items that needed to be fixed with the new car, like the cooled seats, stitching on the steering wheel ect. Then after a few days noticed there were a few more things wrong with the vehicle. Since getting the car, we have taken our brand new enclave in for 5 service apts and so far they have only been able to fix one thing. as of the conversation i just finished with the service dept. i will just have to hope the problem gets worse so they can fix it later. in the mean time i'm driving a brand new car that squeaks and that is ok with them bc it doesn't do it "All the time"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best of the Best!

By JannZ on 12/2/2018 at 8:06 PM. Helped by Cade Rivard.

We've had 3 purchases from Rivard and wouldn't go anywhere else. All 3 transactions were handled by Phil, who has continually set the benchmark for professionalism. Cade was involved with all 3 deals and, without a doubt, he's the best of the best. Elated to be a member of the Rivard family. Highly recommend *****

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By BO_GARRISON on 11/15/2018 at 3:09 PM.

Worked with ronell willams he was great did everything he said he would the garrisons thank him so much also service dept on fixing wind shield

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Kjelt on 11/14/2018 at 1:25 AM.

My experience with the dealership was top notch. I looked at many dealerships in the area when buying my Sierra Denali 2500 HD. Rivard was clean and organized. Initial contact with David Hampson via internet got me to come in. On day I was available at very short notice, Francisco showed me the trucks I was interested in. He was informative, polite, and straight forward, and I was close to making a final decision. David Hampson followed up with me the next day, and was prompt and very helpful in answering my questions. He showed great flexibility in meeting with me in my crazy busy office schedule to close the deal and deliver the truck. Far and away the best car buying experience I have ever had and I have told many others about his exemplerary service and attention already. I should have started with Rivard GMC and David Hampson: I could have saved myself a lot of time because it was the best experience and a fair, no games transaction. Rivard earns itself a lot of credit and trust to have a sales professional like David.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Love the service people but......

By JASON.SCOTT76 on 11/13/2018 at 6:58 PM. Helped by Austyn (can’t remember her last name).

We bought our 2015 Yukon Denali last year about this time. Certified and good to go. After the first 6 months we noticed the breaks were wobbly when slowing down. Asked to have them checked and fixed. As per service guy “they were fine” so nothing was done. Oil change, tire rotate checked and done ? Problem with breaking continued but we were told it was fine so at the next oil change I asked them to check breaks and find out why it’s wobbling when breaking. Well now, now that we are 2000 miles out of warranty , our rotors are worn and needed fixing. But not when we were still in warranty. Grrrr!! Austyn, the service contact, was impeccable and very thankful for her assistance. We are very displeased with the ethics behind the warranty program.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Friendly and efficient.

By LROD1978 on 11/13/2018 at 6:17 PM.

I took my 1500 Sierra for service. My AC was not working and they ensured that the part was ordered and installed. My truck would need to stay at the dealer for a day, but they arranged for a rental. This is excellent service. I also needed my radio fixed because the screen kept switching screens back and forth. This issue still persists and I will need to take it back for service again. I would have given them 5 stars but my radio is still with the same problem.

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Oil Servicing

By Gary on 11/13/2018 at 4:49 PM.

It's always a pleasure with working with either Dan and/or Tony is the service department. No hassles and always pay attention to my wants and the cars needs...…. Thanks for being there...….

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best local service center

By SUSAN27 on 11/13/2018 at 4:51 AM.

Dan English is the main reason I bring all of our vehicles to Rivard for repairs and regular maintenance. This visit was for an overdue oil change and tire rotation on my husband's truck Service was quick and courteous and they even tightened the loose running board.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience ever

By FLYINGTFARMS on 11/13/2018 at 12:28 AM.

I have never had a more enjoyable car buying experience. I will be buying more vehicles from them. Everything was ready for me when I arrived and was exactly how it was explained over the phone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Staff.

By RYAN@ODIORNEFAMILY.COM on 11/12/2018 at 2:59 PM.

The staff goes out of their way to make sure that I am taken care of. I have been going to Rivard GMC for years and they keep their employees, so you know who you are dealing with every time that you go to the dealership for sales or service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Rivard Buick is the place to go!

By Deedee1049 on 11/12/2018 at 2:32 PM. Helped by Christopher Peacock.

I always get great service here. The service staff is friendly and courteous! I recommend Rivard to my friends and family.becaus I always receive great service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Appointment

By ABBEY019 on 11/11/2018 at 11:52 PM.

Carlos is awesome. He always makes you feel that all my inquiries will be taken care of and he doesn’t try and upsell you on unnecessary items like most car service shops. My family has been going here for years!

I would recommend this dealer.