Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No customer service loyalty or respect

By Isidro vargas on 7/24/2019 at 10:37 PM.

To Whom this may concern; I purchased a 2019 Ram 1500 on June 22nd. I purchased my vehicle cash with additional warranties and the package add-on (undercoating, seat protector, clear coat paint and bed liner.) I was also told lug-nut locks would be put on my tires as they were missing and a small ding on the right rear door would be fixed on my new vehicle. I took my vehicle in on July 1st for the package add-on and the lug-nuts and the ding. I also let service know there is a clicking noise whenever I make a right turn. I was told my vehicle would be ready for pick up in three days, I would get a phone call. With the holiday on the 4th I gave an extra day, I am a reasonable man. The 5th came and went no call. The 6th I called later in the day, I was told my vehicle was not ready. Didn't hear from anyone again. I called again 6 days later on the 12th, still not ready. I finally call again and my car is ready to be picked up on the 16th. how was I not given the respect and courtesy of updates or phone calls after so many days? So they did the undercoating and bed liner. The ding is still there on the right passenger door, there are no lug-nut locks on the wheels, the clicking was never addressed. How do I trust the clear coating and protector were done? I spoke to the general manager about my concerns and I felt brushed off. I'm told to bring my vehicle back on the 18th. Since then there has been no communication from your company. I purchased a brand new truck cash from your company because I need a truck for work and side jobs. I did not purchase the little loaner car I am driving. I purchased a new truck so I wouldn't have issues. I don't want a truck in and out of service. I've lost business and I've lost money without my truck. Since I purchased MY truck on June 22nd, your company has had possession of MY truck more then I have. At this point I wonder do you want to buy it back? It does not feel like it is MY truck although I paid for it already. Explain this to me... I am completely and utterly disgusted with the service I have received. I have been sent surveys. Really? Do you need me to explain how I feel? I will never recommend your dealership. I will never recommend Dodge. I will bash your customer service on every platform imaginable. I can not believe this is how you treat people. You made you sale and disregarded me after. There is no loyalty or respect for your consumers. Am I being reimbursed for my lost wages? Am I getting my add ones comped? Are you giving me gas money or money for my travels back and forth to your dealer? Buyers Beware this was my email to their customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My first Jeep purchase

By Laura M on 7/22/2019 at 6:15 PM. Helped by Barry Butler and Marilyn Imparato.

It was a pleasure making my first Jeep purchase at River Front. Barry was great to work with through the whole experience. Marilyn Imparato, Business Manager was also very helpful in exploring finance options. If you want a great experience purchasing a vehicle, I highly recommend River Front!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very helpful and kind salesman

By Mhel on 7/20/2019 at 1:14 AM. Helped by only Barry Butler.

Barry Butler is one of the kind salesman in River Front Chrysler Jeep DodgeRam. Very helpful to find the best for the buyers interest and needs. He will go with you to compare prices of vehicles to get for what you need to make the customers happy 😃. Very nice man to dealing with. Absolutely I will recommend someone to go to this dealership and recommend this man named Barry Butler... Thank you Barry for your kindness help! May you got more buyers to come! God bless you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ram 1500

By Ram Guy on 7/7/2019 at 3:04 PM. Helped by Barry Butler, Vinnie.

First time buying from the dealership was a great experience. Great selection and was a worth driving a little distance for the purchase of the New Ram 1500

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wrangler purchase

By J on 6/21/2019 at 12:32 PM. Helped by Steve in sales.

Best car buying experience that I've ever had! From Steve in sales to the finance department, total professionals and a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always happy with the service at River Front JDR

By D. Kresl on 6/18/2019 at 9:23 PM. Helped by MIKE.

Always a positive experience when I go to get my van serviced at River Front. The staff is knowledgeable and friendly. Wait times are short. I would definitely recommend Riverfront to anyone who needs service on their current vehicle or is in the market for a new one. Dorcas Kresl

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Can't say enough

By JLC on 6/2/2019 at 3:11 AM. Helped by Doug Daus, Dan Bright, Mike Nicoletti, and many others.

Mike helped get my car back to my home ( I live nearby) after replacing brake pads and rotors. I am unable to drive because of disability, and he was more than helpful to accomodate me. I have dealt with Riverfront since 1995, and have bought several new cars from them; it goes without saying that I prefer this dealership above all others. They have always been honest, kind, fair, and respectful in my dealings with them over the years. To tell the truth, I don't expect to ever buy from any other dealership, and I am grateful for continued outstanding service. Riverfront is my dealership for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another good car buying experience

By PK13 on 5/28/2019 at 10:22 PM. Helped by John provenzano, Jim Sanders.

This was our second time buying a new car from river front. Everyone was very nice and helpful. We liked our salesman John P. We would definitely recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They know my car!

By Scarm134 on 5/26/2019 at 6:13 PM.

Best thing we ever did buying our Commander and Cherokee at River Front! We’ve put a ton of miles on the Commander and we’ve been very happy with maintenance of our cars. Nice job!👌

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly, Helpful, Caring

By Vipersnake22 on 5/18/2019 at 4:35 PM. Helped by John Provenzano.

They helped us get the car perfect, they gave us a reasonable price and made us feel welcome. They gave us a wonderful test drive.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I would never buy a vehicle from them again.

By onks on 4/16/2019 at 7:40 PM. Helped by vinnie.

I purchased a 2014 Jeep Grand Cherokee ecodiesel from River Front Chrysler Jeep Dodge Ram on Saturday March 30th, 2019. Unfortunately, my experience at the dealership was overall negative.   I have some complaints to address, in no specific order.   My first concern arose when, on the test drive, the ACC/FCW feature automatically turned off a few times, saying the lens on the front just needed to be cleaned. We stopped and cleaned off the lens and I was assured by the salesman the ACC/FCW of the vehicle works. After driving the car for a few weeks now it has become apparent this is not true. After thoroughly cleaning the lens on multiple occasions, it repeatedly turns off due to a “dirty lens” anytime I use it for more than ten minutes. I have done extensive research on this and been told it simply needs a “recalibration” at this point – which would likely cost me $300 or $400 depending on where I went.   Additionally, on the test drive I realized the blue Diesel Exhaust Fluid (DEF) needed to be refilled. The salesman assured me it would be topped off if I decided to buy the car – it was not.   One thing I did not notice at the time of the test drive is the car required an oil change. Imagine my surprise when driving my new car off your lot and it alerting me that the car is due for an oil change in 1000 miles. Equally as surprising, was the fact that the car had 100 miles to empty when I left the dealership.    Something else that disappointed me was there was only one key for the vehicle. It was certainly disappointing to have the salesman hand the key off to me and explain there was only 1 key, only after I had made the purchase. The salesman was nice enough to offer to reach out to the previous owner, and from what I understand he did do that. However, he went dark about a week ago and has not said anything else.   Finally, the most unpleasant part of working with the dealership was the process of the actual sale. When looking around at the car I noticed some obvious damage where the paint was completely missing on the back-passenger fender. My initial offer reflected what I thought the repair would cost, plus a tube of touch-up paint so I could patch the problem myself while I save up the money for a professional do it. The salesman went off to speak with the sales manager. From what I could tell he must have been completely rude, because when the salesman came back he had counter offered somewhere in the middle, but was angry or annoyed about the tube of paint. The salesman was obviously stressed and said that the manager would make “no more exceptions, would accept no more proposals, and would only take $21,600 – without the tube of paint.” I thought that was incredibly disingenuous because this was my first offer that day. I told the salesman id think about it and called my wife before making the decision. I told the salesman I would take the final offer if the manager would throw the tube of paint in. The salesman essentially threw a hissy-fit and stormed off to talk with the manager and was gone for about 20 minutes. When he came back, he had a tube of paint which he threw down on the table about 5 feet away from me and sat down to begin the paperwork. Because I saw the paint he brought out, I assumed the manager had begrudgingly accepted the deal? However, the salesman seemed like he was annoyed to be selling me a car? Very strange.   I am not sure what was said to the salesman – maybe he had every right to be upset? But from my prospective, the dealership almost lost a sale of a car that had been on the lot for nearly 5 months, because of a tube of paint? Would a level headed sales manager really be that petty? I wasn’t there to squabble over a couple hundred dollars (or a tube of paint) However, I do think there are some reasonable expectations that should be met when a customer buys a car.    I would certainly expect a friendly sales manager. If the dealership really couldn’t lose a tube of paint over the car, I would expect the sales manager or salesman to be friendly and explain the situation to the customer, not unwilling to even come talk with to me directly or threatening to back out of a potential sale. I would also expect a dealership to mention the fact that there was only 1 key for the vehicle before I had purchased the vehicle.   Had I driven off the lot with one or two of the following expectations met; enough fuel to actually get home, a recent oil change, a top of on my DEF fluid, or simply 2 keys, I would have probably just let the other things slide.  But a combination of all these letdowns, plus the reality that one of the main features on the car (ACC/FCW) is not calibrated correctly, adds up to a pretty negative experience - which I would not recommend to anybody. Still love my ecodiesel - but if I had to do it again id go to literally any other dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty/recall service

By aprilmeyers on 4/4/2019 at 10:19 PM. Helped by Mike Goehring.

Mike G. Has been my service supervisor for many years. He has serviced my Jeeps several times with excellent results. I would recommend Riverfront Chrysler to anyone

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent customer service representative

By Luvmyjeep on 4/1/2019 at 11:55 PM. Helped by John Provenzano and Marilyn Imparato.

John Provenzano is one of the best salesman I have ever worked with. John listened to what I was looking to purchase and found the perfect Jeep Compass! Talk about making the process easy! This dealerships staff are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Susie H on 4/2/2019 at 8:14 PM. Helped by John Provenzano.

This dealership and our sales person, John Provenzano, were a pleasure to work with. John was knowledgeable about all the jeeps, the features available for each model year as well as the functionality of the components inside the car. He gave a great tutorial after we purchased our jeep so we felt comfortable as we drove it off the lot. Also, the finance department was very efficient in closing out our business, no hard-sell on extras.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional, explained everything, didn't take long

By Cookiep on 3/27/2019 at 12:44 AM. Helped by John Provenzana and Marylin.

I have bought my last three vehicles at River Front and Dave has always come through for me and my husband. I'm very pleased with the service I received.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great people

By Jaybirdram on 3/20/2019 at 12:09 AM. Helped by John Provenzano.

They took time and answered all the questions. Drove 15 miles to exchange license plates. Took 1 hr to otientate me to the truck. Very friendly and attentive folks.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Quick service, costly for 10 days out of warranty

By Jkjeep on 3/15/2019 at 1:27 PM. Helped by Mike.

I had a battery failure at 27,000 miles and 10 days out of warranty. In my experience, other brands would have covered it under goodwill. Not happy that wasn’t covered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Quick trip to service

By Dave S on 3/11/2019 at 1:11 PM. Helped by TJ Taylor.

I have an appointment schedule for recall. Had a loaner set up. Work was complete before I could sign the service order. In and out in 10 minutes. Thanks TJ Taylor for the great service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By KB on 3/10/2019 at 2:45 PM. Helped by Tj Taylor.

My jeep patriot needed servicing and I wasn’t sure where to take it since I’m between homes right now. Tj helped me to better understand my needs that day as he knew I was a bit nervous about switching dealerships for my auto needs. I was thoroughly impressed with Tj’s professionalism and knowledge and how he guided me into a plan that suited my needs. I would definitely come back and see Tj again. Highly recommend :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Cherokee Purchase - See Vinnie

By Brianc on 3/7/2019 at 12:21 AM. Helped by Vinnie.

Great experience start to finish thanks to Vinnie. Even when there was a small hiccup At no fault of the dealer, Vinnie came through with great service.

I would recommend this dealer.