Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.9  
Friendliness
4.2  
Overall Experience
3.9  
Price
3.8  
Quality of Work
3.9  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

What used to be good now bad

By Cperez on 2/6/2017 at 6:05 PM. Helped by Trey, Emmit, Betty, a couple of others.

Long time customer. Sold me a bad Jeep. In & out of dealership for Jeep problems... always have me hard time. Finally reported to BBB, Dept of Trans & State Attorney General

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
5   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Sales of new vehichle

By Carguy on 12/4/2016 at 7:08 PM. Helped by Blake helfman assistant.

Fast talking sales manager gave a reasonable price for new vehichle Then he insulted me with offer of our trade in Lost the sale Sad very sad. He was savvy enuff to come out with a decent price but not smart enuff to not insult me with a trade in value below trade in value of KBB WHICH I HAD IN HAND

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast & Easy Process

By wmedina1221 on 8/25/2016 at 6:12 PM. Helped by Nick Novosad & Ray Edmund.

My experience with this dealership was amazing! Before going in to the dealership, I was in contact with Nick who was really great. He was able to answer all of my questions with ease. Once I went in to the dealership, everything went smooth. Nick & Ray really helped me get the vehicle that I wanted. Had to go back on a later date to finish all the paperwork since my car wasn't at the dealership yet (it was being delivered) but I was in and out without any issues or delays. I recommend this place to anyone who is looking for a really good deal & smooth process.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST SERVICE DEPARTMENT I'VE EVER EXPERIENCED

By Michael Martinez on 8/18/2016 at 8:56 PM. Helped by Betty Boots.

After four trips to their unprofessional service department, not only did they not repair the issue, they also damaged my vehicle while in their "care." No remorse. They acted very nonchalant about the issue. No urgency. No phone call on the status. Nothing. Not even from their Service Managers Betty Boots, and Joseph Laperna. Not only were they nonchalant about the damage, it has been 2 weeks since the damage, and the repair has not even begun yet! I'm appalled at the lack of service they provide. Wow. Do not recommend ever setting foot in this place. Worst experience at ANY dealership I have had to deal with in my 20yrs of owning a vehicle. They should be embarrassed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By Bartfiveo on 7/30/2016 at 9:56 PM. Helped by Nick.

My sales person, Nick was very knowledgeable about jeeps and did everything possible to make my experience a good one. Can't say enough for Mr. Helfman, he gave me the best possible trade in on my vehicle and best deal on a new jeep. I would buy my next vehicle there again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & Reliable

By Customer123 on 4/11/2016 at 7:11 PM. Helped by Juan Reyna.

I always take our company vehicles to this dealership, they are quick, friendly, and knowledgeable. They have great customer service and provide quality work always!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Juan Reyna-service consultant

By JW on 2/3/2016 at 11:00 PM. Helped by Juan Reyna.

Went in for service and Juan Reyna explained what was needed and what was not. I waited for the service to be performed. All was good and I drove away with my vehicle serviced. I have never had any service at any other Jeep location. This one is the best.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knows the Product and the Business

By BC on 1/15/2016 at 4:21 AM. Helped by Dijon Rice, Christopher Gaston, Larry Barker, Blake and Alan Helfman.

Went in to get some general Information on a new vehicle and value of my trade. I Had a "loose" appointment w/ Blake and Dijon in the morning, which I was unable to make. Stopped in in the early afternoon and was not only able to visit with them, But with the Owner, Alan Helfman. Dijon showed me the vehicles that met my criteria, then we took a test drive. Meanwhile, they appraised my 2010 Jeep Grand Cherokee for a trade value. When we got back, the only negative was the interior color of brown (which I did not want and was a Deal-Breaker) Alan got with Larry, the Sales Mgr. and he was on the phone and computer with their sister store and found what I wanted. By the time I finished the negotiations w/Alan and signed the financial papers, the New vehicle was prepped and waiting out front. Dijon joined me in the Jeep and showed me how it worked. A very Smooth and Professional experience! Highly recommend the product, and the Staff at the Dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trustfull and helpful

By fletcher on 1/5/2016 at 8:27 PM. Helped by darrell misel.

second jeep we purchased from this dealership. and second time with Darrell Misel. Why? because he knows his business. and when he realized that the car was for my wife he immediately switched his comments and questions to her. Smart as we had already walked out of a dealership for ignoring that fact. next car purchase in the family will probably be with Darrell Misel. you can trust him. mike fletcher

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

No hassle warranty work

By Olddog2 on 12/8/2015 at 5:50 PM. Helped by Kevin Lamphier.

Recently took my 2012 Jeep Wrangler in for some serious warranty work, which was completed promptly, and no hassles. Note that I did not purchase the vehicle at this dealership. Also, I had some service work done while there, which was completed for less money than the estimate.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service, great people

By John1 on 11/24/2015 at 11:15 PM. Helped by Juan Reyna.

River oaks jeep has great people working who are friendly and helpful. They are great to people who are loyal to them and newcomers alike. Juan Reyna in the service dept is there to help you out. He treats customers with respect and is open and honest about their policies and prices. There are no hidden prices. They do a good job with the work as well

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

After Market Upgrades

By Tony3 on 11/18/2015 at 1:06 AM. Helped by Robert Morrison, Accessories Consultant & George, Technician.

I bought some KC HiLite fog lights for my 2009 JK Wrangler (which I also bought from this dealer). Robert and George were great. Visited Robert on Saturday, George did the upgrade/install on Tuesday while I waited. Everything went as described. Quality Service was timely and professional. I plan to use this dealership for all my future upgrades.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership - stay away from Helfman!

By Kswexler on 10/30/2015 at 3:53 AM. Helped by Alan Helfman, Blake Helfman, Kevin.

WARNING - DON'T BUY A CAR FROM HERE / DON'T GET YOUR CAR SERVICED HERE! Stay away from this place at all costs, or it will end up costing you so much more time and money than you can even imagine. This is by far the worst dealership in Houston. My husband took his Jeep in to get serviced because it is still under warranty. It took them over 3 weeks to figure out how to fix the problem (he had to take it in right after it had there for 1.5 weeks before that) and we don't know if they were actually able to fix it because his car was STOLEN from the dealership. STOLEN! I'm so upset and feel everyone should be warned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car with ease. !!!

By Ugo2015 on 9/21/2015 at 6:17 PM. Helped by Mike fields, Eduardo cuevas , etc..

I have purchased two new cars before ( Suzuki Forenza and Toyota Camry ) and I knew the hassles I went through. My experience with the staff of river oaks was exceptional !!! My wife and I were swept off our feet by the warming charms of mr Mike fields ; and everyone was so friendly, like they had known us for years. !! . I traded my Camry and got the car of my dreams on my terms !!!! Brand new jeep grand chiroke 2015 !!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

excellent salesman slow support staff

By Vince on 8/12/2015 at 1:33 AM. Helped by Padro.

Pedro the salesman was super. He was a practiced professional. The support staff was courteous if slow.The incidental costs were a bit high and not supported by hard facts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Houston

By Mitch T on 6/14/2015 at 4:52 PM. Helped by Jim Edmund, Darrell Misel, Trey Munoz.

River Oaks Chrysler Jeep Dodge has been my go to dealership since 1986. Why? This dealership is different from the others. From the owner to the general sales manager to the sales staff to the finance department, you are treated like family. They are professional, informative, and honest in their business dealings and genuinely want to create a happy and satisfied customer out of you. I have purchased and leased numerous vehicles for my family over the years from them and have never once felt any buyers remorse. They are always there for you if and when you need them. I have referred many friends, clients and business associates to them and have never heard anything but praise for this dealership. Do yourself a favor - call River Oaks Chrysler Jeep Dodge the next time you are in the market for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Purchase Ever!

By tina from texas on 4/10/2015 at 3:03 AM. Helped by Jim Edmund, Darrell Misel.

This dealership is different from all others. They treat you like you are family and really do care about you. They are professional, informative, and above all honest in their business dealings. It was the first time in years that I did not have buyers remorse when driving my new car home. River Oaks Chrysler Jeep will always be my first choice when purchasing a new car.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Horrible dealership!!

By Heatherds87 on 4/9/2015 at 4:12 PM. Helped by Dijon. Eduardo..

Worst car dealership!!! My husband and I traded in a truck and a car for a new Jeep Compass. This was by far the worst car buying experience ever. We spent over 6 hours at the dealership and recieved the worst customer service. The salesman Dijon did not even go on the test drive with my husband because he said he was to busy but the whole time my husband was out on the test drive Dijon was sitting at his desk doing nothing. Then after we finally finished and were told the jeep would be brought to the front they tell us they haven't cleaned the jeep yet and we would have to wait another 45 minutes. We had enough and told them just bring us the jeep. They finally brought us the jeep but with no paper tags, my husband had to go ask for them, then the salesman Dijon put the tag on he car and he left a big scratch on he back. Now about two weeks later I am receiving calls from the old finance company for the car we traded saying payment is past due. River Oaks paid off the car but then reversed the payment. I called River Oaks several times and finally got ahold of the finance department, according to Trey it's not a big deal and my payments are not late and it is not a big deal, he will have the person who dealt with us when we bought the car call us back. I would never recommend anyone to go to River Oaks and my husband and myself will never be going back there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Great Experience

By Chrspy on 3/5/2015 at 1:28 PM. Helped by Pedro Etchrverry Randy Novasad.

I don't have a lot of free time so I don't like to waste any of it. They helped me find exactly what I was looking for and we settled fairly quickly on a price we both could live with. They didn't try, like many dealers, to nickel and dime me with surcharges and add ons. They were very friendly and transparent throughout the whole negotiation. Will definitely be coming back in the future for others purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

helpful and courteous

By Becky on 2/4/2015 at 12:29 AM. Helped by Trey Weaver..Larry Barker and Alan Helfman.

3rd purchase from this dealership..always a pleasure..i am a get in get out person..don't want a lot of sales talk ..always helpful and there to answer any questions

I would recommend this dealer.