Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By DaniM90 on 4/25/2019 at 3:51 PM.

I had a great experience. They made it easy and were very helpful. They got me what I needed and were not pushy at all.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Stan was Great!

By yarbrough, alex on 4/24/2019 at 8:28 PM. Helped by Stan Sims.

takes the stress out of buying a car. It was just great. I have not been to the service center yet, but will go for tire rotation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’ve never had so much fun buying a car !!

By Newton, Kristen12 on 4/18/2019 at 3:43 PM. Helped by Stan sims.

I went to Riverchase Kia and bought a new car and my salesmen was Stan sims and I have to say this is the person you want helping you buy a car! He makes it fun he don’t just sit and stare at you crazy he really gets to know you and makes the time fly buy and all your nerves about buying a car just goes away!! I’ve never laughed so much trying to buy a car! I finally got the car I’ve been wanting because of Stan sims! Thank you sir I couldn’t be happier!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Myron Deskins

By New buyer on 4/17/2019 at 1:06 PM. Helped by Myron Deskins.

Myron made the transaction very smooth. Will buy from again. Made the entire process seemless. Had all paperwork ready when we walked through the door.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic experience

By Coenwlf on 4/5/2019 at 1:43 AM. Helped by Jacob Macready.

I'm one of those shoppers that typical dealers don't like. I know my stuff and I come armed with the latest knowledge about the thing I want. Jacob did a great job keeping me informed about what was going on and making sure I was comfortable with the entire process. I got an awesome car at a great deal. I'm not certain what point of view the people writing negative reviews are coming from, both the sales team and the service department went above and beyond to make sure I was satisfied. Know what you want with reasonable expectations and they will help you come away in a better place than when you arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales representative

By Cargurl on 3/29/2019 at 9:15 PM.

Kevin Woody made this the easiest auto purchase I have ever experienced. He was polite, patient and went above and beyond my expectations. Kevin personalized the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Pucketts101 on 3/10/2019 at 4:33 PM. Helped by Stan sims.

Great experience, Stan helped us in all our questions will recommend to all my friends and family. We had our baby with us and they made sure we were comfortable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Help

By Bkntcky on 3/12/2019 at 10:16 PM.

Life happens and Riverchase Kia was able to help me through my own circumstance, get a low payment and a very nice vehicle. I'm extremely satisfied with Ray's assistance!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy with Riverchase Kia

By Tcarr on 2/22/2019 at 10:34 AM. Helped by Myron.

Had a wonderful experience Riverchase Kia. Myron was very personable. He helped me find the right Kia at the right price. I would recommend Riverchase Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good this time around.

By Mcneil320 on 2/15/2019 at 1:26 AM. Helped by Stan Sims.

Thanks Kelvin Woody for excellent customer service. He made sure I was completely satisfied with the purchase of my new car . I recommend him 100%

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You!

By Jdono77 on 2/8/2019 at 6:27 PM.

It is no joke when you here that the crew over at Riverchase Kia are the best in the business. I got the car I wanted and in a way that fits my budget. The process was not like regular sales venture. You can tell the management team of Tracey Case and Kevin Woody really care about what they do and that is part of the reason why they are so good at it. If you are looking for a car and you want to be treated right, go to Riverchase Kia, you won't regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By KaylaP on 2/8/2019 at 12:17 AM. Helped by Myron.

Worked with Myron and he helped my husband and I get what we needed at a fair price. Not pushy and they listened to our concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total Satisfaction

By Terri2019 on 1/31/2019 at 9:11 PM. Helped by Shawn Willis the financial manager.

Lionel is an exceptional salesman. Works hard to make sure you're taken care of and happy with your purchase. Thank you so much Lionel T. Lee.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

better the second time around

By mikecrab on 1/15/2019 at 6:40 PM.

just bought our second car from Riverchase Kia. The first time was a new car and the salesman was really aggressive and I didn't get a good deal. The service department has made up for that bad experience and the salesman is no longer there. The van we just bought is great. The salesman was brand new and not at all aggressive. We got a good deal, below KBB. When they were detailing the car, they found that the brake pads needed to be replaced and did so. When we test drove the van we discovered the rotors were bad and they were also replaced. Inspected again and a headlight was out and was replaced. Everything is now like brand new and we love this vehicle. Bought the optional drive train warranty for about $35 per month, piece of mind if nothing else. Interest rate was 4 points lower than we have on the new car. Woody was a lot of help.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dont waste your money

By P.O momma on 1/5/2019 at 6:42 PM.

I'm so pissed at this dealership that i have no words bought a used car one week next week engine gone money down the drain , although bought as is and expected to do some repairs but never the motor that fast, and of course nothing they can do. i wouldn't buy a go cart from them. This was my first and last purchase from this shady place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sold on kia

By 1jgrace on 1/3/2019 at 2:02 PM. Helped by J.Steven WILLARD.

I'm sold on kia putting them as one of the top dealers of the world. I'm recommending kia to all I know. Thanks kia.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Unethical

By Upsetcamryowner on 12/21/2018 at 6:17 PM.

I repeatedly told both Leo and Jeff we didn't want Powertrain warranty.But, guess what was added when we went back to finance? Powertrain warranty, I said something about it. Got home reviewed the paperwork and they sold the car for $1000 more than I had agreed. I've tried contacting them today, no one has returned my call. I don't appreciate being taken advantage of. I will continue to contact the owner ( no one member of management has urgency to handle this quicker) until we get something resolved.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, helpful and professional

By Rudy1725 on 12/16/2018 at 4:21 PM. Helped by Myron Deskins.

Needed to trade out my old car and they got me the best deal on my new Forte. Thank you all for your help. This was the easiest car buying experience I ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Electric window stopped working late on Friday afternoon

By tammyj18 on 12/13/2018 at 2:48 PM. Helped by Jarrell in Service Department.

I took my car into the service center (with no appointment) and explained the window went down and only came up half way and was stuck. Jarrell, the service tech, was great, and told me they would keep the car (since it was raining outside) and check it on Monday. He kept me updated, recommended other needed service and was great to deal with. Kudos to Jarrell and Riverchase Kia for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Samantha on 12/11/2018 at 4:26 PM.

We had awesome service with riverchase Kia. Leo is very helpful! I recommend Riverchase kia to anyone looking to buy a new car. They will work with you on everything to get you the best deal.

I would recommend this dealer.