Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relaxing Experience

By Can drive at night again! on 8/30/2016 at 5:55 PM. Helped by Bill Brienza.

The showroom had a Zen quality to it which was much needed after visiting many other dealers earlier. Our Salesman Bill Brienza knew his merchandise. The final purchase was quick with no double talk. We got a great car at a great price. The tutoring after purchase was just as good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing

By marcela1 on 9/23/2014 at 11:48 PM. Helped by Bill Brienza.

First time buyer and the experience was very fun, enjoyable, and helpful. Overall an amazing experience! The process was made so easy and I was given a great deal that i am very happy about.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The sales associate I worked with, Daniel Wafer, made me...

By Ally22 on 12/23/2013 at 5:02 PM. Helped by Daniel Wafer.

The sales associate I worked with, Daniel Wafer, made me feel very comfortable. He took his time to explain everything to me and showed me a variety of cars. He was very easy to work with. The finance associate was also very easy to work with and he went line by line, twice, to show me exactly what I was being charged for. This was done when we were signing papers to purchase the car. I appreciated that very much. Overall I had a very good experience and would recommend this dealer. The only thing was we came in pre-approved with a loan from a credit union and they still submitted my information to other banks for a loan. I don't remember authorizing it but something could have gotten crossed with communication. Just be aware that car dealerships will submit to other banks and if you don't want that you should make it clear up front. I would highly recommend this dealer. I love my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, courteous, knowledgeable, patient, great car,...

By ChristineMonteleone on 11/24/2013 at 7:31 PM. Helped by Linda manning, Tim McClutchen, Joe Casano, Ken-Finance.

Friendly, courteous, knowledgeable, patient, great car, great value, best experience I've ever had buying or leasing a car. Thank you very much. Christine Monteleone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The car buying experience at Riverhead Bay Motors was a...

By pvstankiewicz on 5/20/2013 at 7:12 PM. Helped by James Pitney.

The car buying experience at Riverhead Bay Motors was a snap. It's stressful to spend so much money at one time and take out a car loan. The staff at RBM made the process easy and fun. They went to bat for me getting a lower interest rate which I greatly appreciate. Also, the follow up has been tremendous. I highly recommend them to anyone in the car market. And finally. My VW Golf rocks! It handles really well. There is not shudder or shake at high speeds that you can sometimes find in a small car. The gas mileage is amazing. I got 450 miles on a tank of gas. It is also super quiet. You have to strain to hear the motor while idling. It's a great car and I could not be happier. Thanks, RBM!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My husband and I just purchased 2 new VW's from...

By Suenurse57 on 3/27/2013 at 2:53 PM. Helped by Tim McCutchan.

My husband and I just purchased 2 new VW's from Riverhead Bay. It was an effortless experience even though we started the processes from overseas! Our salesman, Tim McCutchan was great. He was courteous, knowledgable and worked to get us the best deal possible. The dealership was immaculate and all the employees were courteous. I'd recommend Riverhead Bay Motors to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe helped me make one of the biggest decisions i will...

By jeepcompass2013 on 2/5/2013 at 12:42 AM. Helped by Joseph Passalacqua.

Joe helped me make one of the biggest decisions i will make all my life and he did it with the utmost patience and friendliness. There was an overall great vibe in this dealership and it just made me feel so much more comfortable in choosing this dealership to buy my first car. All the employees not just Joe deserve to be commended for their great work and expertice :)! Thank you so much Riverhead Bay Automall crew!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

My wife wanted a new station wagon, which in 2011 were...

By tomvedmonds on 4/15/2012 at 2:31 PM. Helped by don't remember.

My wife wanted a new station wagon, which in 2011 were very rare. VW was the only manufacturer supplying wagons in the US at that time. Riverhead Bay Motors found the exact one we wanted - a silver Jetta wagon - several hundred miles away. We put down a deposit and it arrived within a few days. All seemed great until the sales department heard we were getting a loan from our bank and not them. They lost interest in us. Many delays and excuses were offered during the paper work transfer. After several days of not hearing from them to complete the transaction our agents for both Geico, an excellent auto insurer, and our bank expressed dismay and alarm at their lack of attention to the transaction. They both thought the careless disregard to their calls was unheard of. The agents had to call repeatedly over many days to get their required information. In the middle of the transaction I made an appointment to show them our trade-in on Sunday at 11 am. When I came into the empty showroom both salesmen on duty made me wait till they finished their hero sandwiches before they would meet with me. After much chewing and swallowing they looked at the car and agreed to the trade-in value. Several days later we were told we could pick up the car so we made an appointment. Our salesman took us to our new car and we found it covered in green dust. He said "Oh, that just tree discharge, it happens this time of year." What? Really? Are you too lazy to wash to a car you just sold? The delayed transaction, rude attitude to us and our bank and insurance agents and the green dust spoiled the excitement of buying a new car. Six months later: My wife ran over a rock and damaged the tire rim. I took it back to Riverhead Bay Motors and they said it would have to be replaced, the estimate was fair. After one week of waiting, and not a word from service, I called and was told that the one year old part was not available anymore and they would have to make a new one for me in Germany. Q. "How long would that take?" A. "Not sure." Q. "Would we have to wait for VW to warm up the forge?" A. "Don't know." Q. "Why didn't you call us and let us know about the delay? A. "We were just told this by the part supplier." Q. "Why didn't you offer us a loaner car while we were waiting?" A. "Okay, would you like one now?" I called the manager and left an angry message. Service called back immediately to say they would take a rim off another car. The price was fair and I picked it up in a couple of hours. The service guy behind the desk would not look or talk to me. I paid while he was talking to a buddy. No apology was offered. The experience was very unprofessional. Why did I have to get angry to get results? To be fair the prices I got for my wife’s new car, trade-in and tire rim repair were very good. But beware of the price for an oil change. They charge $80 compared to the $40 (and better service) offered at nearby Apple Honda.

I would not recommend this dealer.