Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific dealer - Outstanding Service & Value

By 1stQuality on 1/26/2017 at 5:02 PM. Helped by Jane Kolbenheyer, Michael, Malcom, Prescott..

Riverhead GMC is a terrific dealer. I recently drove out there to comparison shop a dealer closer to my home. Not only was Riverhead GMC's pricing more competitive, but everyone I dealt with was professional, courteous, low-pressure, and helpful. I highly recommend Jane, my salesperson. I also received helpful support from Michael in management and Prescott in Finance. Malcolm the Used Car manager helped with my two trade-ins as well. I arrived in the morning and was able to drive home in my new Canyon the same day. A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would never go anywhere but here!

By Magdalenaroze on 12/13/2015 at 10:11 PM. Helped by Jane Kolbenheyer, Michael Lucki.

What a breath of fresh air; (More like an oxygen tank of fresh air!) I cannot even begin! Car buying at Riverhead Buick GMC didn't even feel like I was dealing with a car dealership. After several unsavory experiences with scummy, rude car dealers, I was pleasantly surprised from the moment I walked into this dealership. First, I was greeted in a friendly manner, but not so overly friendly where it felt disingenuous. The woman up front told me that Jane (Kolbenheyer), the car dealer I was assigned with, would be with me in a few minutes, which was literally not even a few minutes. Jane and I had previously spoken over the phone to set up an appointment, so I was expected, however, I've been expected at other dealerships, and ended up waiting forever until I was finally helped. The dealership is on a smaller scale, which is wonderful because you really feel cared for and you are not overwhelmed. From the moment I shook hands with Jane, I knew this would be a very pleasant and comfortable experience. She was professional on a very humble and sincere level. I had a particular car in mind, a 2010 Honda CRV EX-L, not certified. (Which is what I wanted due to the advice of my very close friend, who is a great mechanic. He said that the extra couple or few thousand dollars you spend for it to be certified will be much greater of an expense than any expense from an issue you will find with the car within the warranty period. Of course that's when you're buying through a reputable car dealership, that is not going to sell you a lemon.) We got right into the car and test drove it and it drove like a dream. The whole entire time, Jane was not pressuring me in any way, nor did she talk about financing with them. She also did not try and persuade me to buy a certified pre-owned car, which were topics immediately discussed at the other dealerships. In fact, all we talked about were the details of the car and making small talk. She felt like a good friend whom I'd known for a long time. I instantly fell in love with the car. When we spoke in the dealership at her desk, I told her that I was also interested in another car at a Honda dealership. (Which I truly was.) She mentioned to me, in a very discreet way, that the particular dealership I was referring to was not very trustworthy and slyly sneaked in extra fees. She did not say this in order to gain the sale; she was truly looking out for my best interest. (FYI-when I googled this online, I found out that the Attorney General, Eric Schneiderman, recently indicted a whole string of Atlantic dealerships on the island for misleading customers with false advertisements and misleading promotions, including fraudulent sales tactics. To this day I'm still thankful for the warning. It all just came naturally from her, and because of that, I took her word for it. Again, there was not an iota of pressure from her or anybody else, which was the main concern for me. That bit of information certainly helped me make my decision much easier and my decision was to buy this CRV! I asked for $300 off the price, which she went to check with the manager. She came back only a couple of minutes later and agreed to it, which was wonderful, considering other dealerships make you wait and play games with you. I knew I was getting a great deal, as I already knew the KBB value of the car and knew my facts going into this process. She then introduced me to Michael Lucki, the business manager at the dealership. He was a very friendly guy, and just as I had expected, not an ounce of dominance from him or pressure to finance through them. He had written out all of my options in order for me to completely understand what my monthly costs would be and what the overall costs would be. Very, very courteous and patient guy. When I went to pick up my car 3 days later, I was greeted by a very smiley Jane. When I was ready to leave with my car, in the most friendly and genuine manner, I received a great big hug from her! I bought my car three months ago, and am only reviewing this dealership now because I wanted to make sure my car was free of any problems and it is in fact problem-free! There are only a few things which I wish I noticed before buying the car; the fuse for the rear shield wiper was not connected, which was an easy fix. Also, the cargo area did not come with the cargo shelf/cover, which was my fault for not noticing it when Jane showed me that area. Lastly, there is a tear in the upholstery on the car roof which I should have noticed but didn't. Had I known, I would have asked for that to be fixed while it was getting detailed. Otherwise, an excellent buy and an excellent choice for a dealership; trustworthy and sincere. I have recommended them to many people so far and will continue to do so. Even if you are not looking for a Buick or GMC, they have many pre-owned cars of different makes to choose from. Jane, Mike, and the rest of the Riverhead Buick GMC team, if you are reading this, thank you so, so very much for everything! When it's time to look for another car (Granted, it probably won't be for quite a while, since I plan on driving this thing til its dead, hahaha.) you will surely be seeing me again!

I would recommend this dealer.