Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
5  
Overall Experience
4.5  
Price
4.9  
Quality of Work
4.5  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

regarding the service dept

By lynne on 6/27/2018 at 7:59 PM. Helped by service.

My husband brought his car in in the beginning of june to get serviced. We were told that it would need a transmission, so we said go ahead and do the service because it will still be under warranty. 2 weeks later.. we call and they said it wont be done foe another two weeks. Now, i get that the transmission was on back order.. but no one updated us, no one called us, no one even told us that the transmission was on backorder until we called. I have worked mt fair share in car dealerships (in the service dept) and this is a sure way to lose a customer. I have never been so upset and disappointed in a dealership in my life. If you want to keep customers, you make them want to trust you and you make them feel comfortable that they have your car and that you can take care of their car in a timely fashion.. what you dont do is you dont wait until the customer has to call you to get an update on their vehicle that they TRUSTED you with. Up till now, we are still waiting for a call back and .. believe me.. we will never bring our car here again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Daphne on 4/29/2018 at 7:20 PM. Helped by Jermaine.

Jermaine Cooper was our salesman, he was very patient, informative ,knowledgeable and polite . All great qualities when trying to make a major purchase. This made our decision to purchase here easier. Buying a vehicle is a big decision. He made it very easy. I have already told others if they need a vehicle go see jermaine at riverside.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My review

By Astrg on 12/24/2017 at 12:31 AM. Helped by Lonnie and Michelle..

Hassle free sales, very courteous and friendly. Great deal. Online sales specialist promptly replied to inquiries, gave great advice about the product. Champions for the Dodge brand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salespeople easy to work with

By Diesel dietz on 12/7/2017 at 11:13 PM. Helped by Lonnie Stocks, Jermaine G Cooper.

Every thing went smooth the sales people work hard to help me get a fair deal service department were also great the truck was super clean when I pick it up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, friendly, accountable

By MigSan18 on 12/2/2017 at 10:10 PM. Helped by Michael W..

Spoke to Michael W. And he truly made the purchase easy and maintained a friendly attitude throughout the entire process (4 hours). We walked out as if we had a friend on the inside taking care of us and ensuring we received the best deal possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service, trusting staff!

By Adi on 11/21/2017 at 5:01 PM. Helped by Lonnie.

I was able to drive my new Jeep home for my birthday and finish financing the next day. The staff made us feel like they trusted us and they made everything run smoothly and stress free! Riverside has a friendly atmosphere. I'll definitely go back for our next vehicle.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2015 Ford Focus

By Kay2015 on 2/23/2017 at 2:42 PM. Helped by Luis.

Luis Enrique was such a great help! He didn't pressure me, he understood my situation and did everything he could to make everything work for me! I wasn't planning on buying a car as soon as I did but he got me such a great deal I couldn't turn it down. I appreciate all his help and very happy with his help and my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman was very polite

By sharon bright on 11/15/2016 at 9:17 PM. Helped by Aaron williams and Tony.

My salesman Aaron williams treated me kind and he explained my vehicle and showed me different functions on my 2016 Jeep Patriot. I would highly recommend this dealership to friends and family!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Buying Charger Hellcat

By harmon, ricky1968 on 4/12/2016 at 1:41 PM. Helped by Will Williams.

Mr. Aaron "Will" Williams was very helpful, knowledgeable and courteous as my sales person during the process of the purchase of my 2016 Charger Hellcat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2014 Ford fusion

By happytodrive on 3/25/2016 at 6:37 PM. Helped by Greg McCormick.

Greg was easy to work with and listened to what I had say. Then he helped me find the car that was right for me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, Great people!

By New Subie Convert on 7/2/2015 at 4:44 PM. Helped by Michael Smith, Patrick Dostick and Young Lee.

I was shopping for a used, small fuel efficient vehicle and stopped by Riverside Subaru to take a look at the Impreza and was considering the Forester. Michael Smith and Pat Dostick took their time to explain the features and benefits of each vehicle. I changed my mind several times about which vehicle I liked, but through it all the staff at Riverside Subaru helped me make an informed decision. In the end I bought a 2015 Outback Limited. I recently moved from Washington, D.C. and had contacted other Subaru dealers in that area, and none were even close to being as helpful, accommodating and genuine as the folks at Riverside Subaru. Pat was very thorough and willing to help me understand every feature of the car once it arrived on the lot. The sales manager, Young Lee, was easy to work with and did not pressure the sale, unlike sales managers at a number of other dealerships. Overall this is a great dealership, with great people, selling great cars. Don't hesitate to stop by!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By michaelnteresa on 6/17/2015 at 7:28 PM. Helped by Michael Smith and Patrick.

Michael S and Patrick provided us excellent, knowledgeable, thorough service. They were particularly helpful to accommodate us with my wife's wheelchair accessibility. Pat actually found us a measuring stick to compare seat heights for my wife, which not only helps her but also helps me to transfer her into the vehicle. Michael and Pat were exceedingly patient with all of our questions about the vehicle and financing. We are truly pleased with our experience and would also recommend the parts department for service. This is our second Subaru purchase and we are now loyal fans! Thanks again! Michael and Teresa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Ram Laramie

By Ram Laramie 1500 on 6/1/2015 at 9:29 PM. Helped by Jacob Amos.

I went in for a warranty oil change and before leaving I approached Jacob Amos to just inquire about trading up to a Ram Laramie package. Jacob introduced me to Alan Walsh at that time. Alan did not have the exact vehicle on the lot that I was looking for but he was able to locate one near by and did a dealer trade and made the purchase happen all in one day. This is an example of what great customer service is all about. There was not at any time during the process did I feel like I was getting pushed around or pushed into making a trade. These guys went above and beyond in order to make this a pleasant experience. I strongly recommend that anyone in the market for a new or quality used vehicle visit Riverside CJD and feel the experience for yourself..

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Time wasters

By M4 on 5/25/2015 at 4:07 PM.

My initial experience looking at a used truck here was fantastic so when I decided to buy a new truck instead I did my research, decided the exact truck I wanted, found the truck at another dealership and went back to Riverside to make the deal. Colossal mistake. We spent most of a Saturday with them promising to get the exact vehicle, changing our sales person twice, and even negotiating the final price. Finally, we had to leave and they said they would call us back on Monday when the truck we wanted was on the way. After three calls on Monday (me calling them), they finally said they couldn't get the vehicle after all and recommended I buy one from the other dealership. Basically they wasted my time. Meanwhile the other dealership (National) called me back with a better price and no time wasting. Sad thing was I sought out Riverside and they still treated me like I was an afterthought.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Plesant buying experience

By Subaru lover on 5/22/2015 at 6:17 PM. Helped by Smith, Michael.

My sales person, Michael Smith was easy to work with. He wasn't pushy and was always willing to point out the features of the Subaru Legacy we were looking at, and later bought. He communicates well and doesn't hesitate to please. He is certainly an asset to the dealership. * I think the dealership would benefit by offering complementary soft drinks, especially since its takes a number of hours to complete the purchase of a car. Free chips, cookies, crackers, etc. would be nice too.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Unexpected pleasant experience

By obxpsy on 5/22/2015 at 12:26 AM.

Buying a new or used car has always been a tough experience for me. I do not enjoying being sized up or haggling. I had visited several dealerships in the area before visiting Riverside. Each experience was the same...I was treated like a stupid girl who did not know the value of her trade or what cars really cost. My experience at Riverside Subaru was very different. Alan Walsh, my salesman took time figuring out which car would be right for me on my budget. Amazingly enough he also showed me more than just cup holders and the mirror on the sun shade. He intelligently answered my questions about asymmetrical four wheel drive, CVTs and the boxer engine. He understood that buying a car is a commit for both the dealership and the customer. An added bonus to my day was the fair trade value I received for my old car. I didn't have to haggle much and felt that I received what my trade was worth. Overall, I highly recommend Riverside Subaru and Alan my salesman!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Subaru Purchase

By Pappy Joe on 5/12/2015 at 4:54 PM. Helped by Michelle Jerrigan.

Sales personnel were very helpful and professional. No sales pressure. Sold me a loaded Subaru at dealer invoice and 0.9% financing. No haggling. Did not have the color I wanted in stock, but located a car locally and brought it in at no charge. Very pleased with the overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#2 Within less than 6 months

By Jeep WAVR on 2/24/2015 at 1:09 AM.

Travis is true to his word! Back in Sept, I was browsing for a vehicle to meet the needs of a grandparent. The '13 Wrangler that I had was very basic, and was not user friendly for my granddaughter. So, as I was browsing, Travis was very enthusiastic about me finding a vehicle that meet my needs; electric door locks, electric windows and so forth. I left the lot that day, purchasing a '14 Dodge Charger sight unseen, but felt confident that Travis was going to be true to his word. The following day, I picked up the new car and was very pleased. With less than 1000 miles, the car ended up having a bad fuel pump. This happened out of town, but his concern over this was so professional and I knew that it would be made right. He continued checking in with me, until the fuel pump was replaced and I had the car back. I liked the car, but I MISSED being a Jeep Wrangler owner. So as life would have it, my granddaughter and her parents have moved out of state.... perfect timing!! As the Charger was in for a routine oil change, it just so happened that my spouse let Travis know that I was back in the market for another Jeep Wrangler... he was given my list of "needs" and came thru again. Riverside has a true professional, customer service friendly associate and I am currently driving around town in a '15 Jeep Wrangler! His professional attitude makes him an asset to Riverside CJD. Travis, makes it SO EASY!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TRAVIS "CRAZY" KNIGHT

By AmyT on 2/22/2015 at 1:55 PM.

Travis isn't really crazy but we gave him the nickname because the way he RUNS around getting you what ever you need. If you want information, he has/gets it. This was one of the easiest vehicle purchases we ever made. It was freezing outside and he stayed after hours to show us ever feature our new vehicle has and how to use them. He is very professional and truly cares about his customers. Thanks again Travis!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Travis Knight

By Erich06 on 2/22/2015 at 4:07 AM.

Travis is a great sales associate! Very enthusiastic and really cares about what you are looking for in a vehicle. He practically bent over backwards to show us everything he had to offer in order to put us in a vehicle we would love. He's Very knowledgeable and accommodating. This purchase was super painless and easy without the high sales pressure. If you are going to purchase or lease a vehicle I HIGHLY recommend Travis. I could not thank him enough for his help.

I would recommend this dealer.