Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest auto transaction ever.

By JimD71st on 10/18/2019 at 10:25 PM. Helped by Tasha.

The entire staff at Riverside was professional and listened to what I wanted. Our salesperson, Tasha, was very responsive and took our requests seriously and to the proper decision maker. Definitely would come back to this dealership for future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

to the moon and back for reverside ford

By Ed on 10/16/2019 at 11:38 PM. Helped by Keith Horton Donna and Tasha Wheeler.

this is not my first car i have bought from RIVERSIDE FORD and every time it has been a experience like no other when it come to buying a new vehicle for RIVERSIDE FORD. the staff are an asset to the company and with Kieth Horton, Donna, and Tasha Wheeler a person could not ask for anytime more. Everyone made me and my wife feel like really special King and Queen for a day---WOW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wouldn't buy anywhere else

By Paula on 10/16/2019 at 1:57 PM. Helped by David Simmons, David Hart.

David Simmons made our car buying experience easy and fun. We love our new Ecosport, and will always return to Riverside Ford in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lmelt1010 on 10/15/2019 at 12:33 PM. Helped by Larry Dumas.

Very well deserved 5 star rating.i would recommend talking to Mr. Dumas especially if you are a young first time buyer he will not put you in a bad deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By The Christians on 10/14/2019 at 4:26 PM. Helped by Tommy Martin, David Hart.

We purchased a 2018 Expedition. Tommy Martin and the service department went above and beyond to ensure the vehicle was in tip top shape. Everyone we encountered was efficient and helpful. They worked hard to ensure that we were happy with a quality vehicle that we could enjoy! We love dealing with Tommy, and appreciate his knowledge and expertise. Highly recommend Riverside Ford/Tommy Martin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased two new corporate vehicles

By Jeff on 10/11/2019 at 8:57 PM. Helped by Tasha.

Our vehicle purchase with Tasha was exceptional. She made our experience worth the 3.5 hr drive from Florida. We will be back for additional purchases in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By jonathan on 10/7/2019 at 4:14 PM. Helped by Devin/Gabby.

A great service experience... courteous and on time and just what I asked for. The staff at Riverside in the Quick Lane group are very helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

rebuild of four wheel drive train

By scott on 10/3/2019 at 9:42 AM. Helped by tonya.

return trip for problem. they went overboard to rectify and correct problem. explained options and followed thru. clean up of vehicle could have been a little better.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Corey explained and coordinated work process well with...

By Judie on 10/2/2019 at 11:32 PM. Helped by Corey, Mr. Hughes, Lady Cashier.

Corey explained and coordinated work process well with GEICO rep. Transport by Mr. Hughes was readily available. Cashier lady, Corey & Mr. Hughes are respectful & cordial.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I dropped in at Riverside Ford Lincoln just to look!! I...

By Nancy Lou on 10/2/2019 at 11:58 PM. Helped by Tasha Wheeler.

I dropped in at Riverside Ford Lincoln just to look!! I left driving a Lincoln Aviator!! Great experience with wonderful help from Tasha Wheeler!!! I love my new Lincoln!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Explorer

By Unit 1 on 10/2/2019 at 8:11 PM. Helped by N/A.

I receive great service and all staff were very kind and wonderful. They did quality work and they were very professional and the price was reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By James on 10/2/2019 at 5:00 PM. Helped by Dakota, was a blessing. She made sure Ford pass was installed on our phone and we knew how to use it..

Larry Dumas was great to work with. He made sure we received the best possible deal on our new F150. He also made sure we got all the options we wanted. OVERALL GREAT GUY! Only criticism would be to make sure the sales manager has approved the deal prior to presenting it to the buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My salesman Larry and the sales manager we’re top-notch....

By James on 10/2/2019 at 4:33 PM. Helped by Larry.

My salesman Larry and the sales manager we’re top-notch. They made the experience painless. They are a step above the rest Great guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sale with professional follow up.

By Knoxville on 10/2/2019 at 10:32 AM. Helped by Larry Dumas.

Larry provided great information on the F 150 we were looking at and took the time to explain all the features. We were in a time crunch so Larry was able to expedite our sale, we desired to have a Line-X bed liner installed so he took care of that too.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Dylan provided excellent information, very professional...

By M. Harris on 10/1/2019 at 6:03 PM. Helped by Dylan.

Dylan provided excellent information, very professional and worked hard to ensure the very best service, keeping cost to a minimum. He treated me with the greatest respect. He is a real asset to the company! M. Harris

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Get ready to go thru the usual gyrations of “stay here...

By Clinic on 9/30/2019 at 6:49 PM. Helped by Don’t remember.

Get ready to go thru the usual gyrations of “stay here while I go speak to my manager “. Bring a lunch. Nothing happens fast. Doesn’t matter if u bring cash. Not a good experience for me. Good luck

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
5   Quality of Work

Oil change took 4 hours.

By ramblin wreck on 9/29/2019 at 9:58 PM. Helped by Don't recall..

I arrived at the service center at 9:00 am. The service rep met me promptly and I told him I wanted and oil change and tire rotation. I asked how long it would take and he said an hour and a half. He didn't say they only had two service techs on duty. I waited four hours to get the service, leaving at 1;00 pm. I was not told there would be a delay or that there was a problem. I could see my truck parked outside waiting to be serviced. Several others were experiencing the same problem.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By tater on 9/26/2019 at 5:14 PM. Helped by Cole.

I take my truck to Riverside Ford every time I need service. very professional. service is fast as possible and waiting area is comfortable.price is not high and service is on point

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Shelly Winger on 9/24/2019 at 8:17 PM. Helped by Earl Byers.

We have been purchasing our vehicles from Riverside Ford for years. However, the real reason we continue to come back is because of the excellent customer service we receive from Earl Byers. He takes his time with Us and doesn’t make us feel pressured. The only problems we have encountered is in the “quick lane “, while everyone at the desk are nice and helpful the SLOW service is unacceptable. We waited to have tires put on our 2015 MKZ and we were there from 10 am until 540 pm which unacceptable. They gave us a free oil change but I also waited with another customer getting his oil changed and it was 2 hrs, no thank you. Clean up your service area and you will have an awesome team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car CAN be fun!

By Memmie on 9/24/2019 at 7:45 PM. Helped by Richard Rappaport.

We were lucky to have Richard Rappaport as our salesman. He was knowledgeable, very efficient and helpful. We drove away feeling quite fortunate to have such a good experience at Riverside!

I would recommend this dealer.