Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.2  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied to me about my pre approval

By Jessjess123 on 8/23/2019 at 4:10 AM. Helped by Jeff Zylstra, Danny Tovar.

These guys blatantly lied to my face and said my bank didn’t honor their pre approval rate. They ran my credit twice to their own bank to try to get commission from finance charges. They listed a car for lower online to get people in the door. They have a D- on Better business bureau so that should tell you all you need to know about how they operate. They are the type of people that give used car salesman bad names. Do yourself a favor and go anywhere else. The icing on the cake is when they maliciously ran my credit a 3rd time after I was told the car had been sold. These guys are begging for a class action lawsuit. I’ve talked to multiple people that have had a similar experience with those dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

New Buy Experience

By Elmofo on 8/14/2019 at 5:38 PM. Helped by Orlando Ramirez.

I would like to say that I’ve had one of the best experiences with the process that Nissan provides to the customer this is my second purchase with them and I’ll keep coming back Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, easy, and courteous

By MLRomey on 6/30/2019 at 3:18 PM. Helped by Genaro Bravo, Rosendo.

Genaro and Rosendo was very helpful and listened to our needs! Very professional as always...I’ve been a repeat customer of Riverside Nissan. I highly recommended this dealership to everyone! No haggling! No pressure! Their job is to help you get the vehicle you need!

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Van shopping

By Joeyandkimmy on 6/29/2019 at 5:20 PM. Helped by He never sent the follow up email with his contact information..

My company is looking to add a van to our fleet. We can in a looked at the 12 passenger van and drove it around in the parking lot because it was out of gas so we couldn’t leave the lot (boring).

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service!

By Brenda M. on 6/14/2019 at 8:01 PM. Helped by Chito Dimaculangan.

I love taking my car for an oil change here! The service department offers great customer service and a friendly environment. They always greet me with a smile. Not only do they do an oil change but they also wash my car, vacuum it and do a tire rotation ... the guys in the service department are very helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Sunday services!

By Mavila3609 on 6/5/2019 at 9:51 PM. Helped by Caesar Garcia (Riverside Nissan).

My service at Riverside Nissan was great! I especially appreciate the weekend (Sunday) servicing hours. Thanks again to Caesar for all his help... Sincerely, Martin Avila

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast efficient polite service

By CMan on 5/31/2019 at 4:05 PM. Helped by Nick Mayne.

Greeted within minutes. Reviewed services orders. Recommended additional service that had not been previously completed. A follow up call for additional needs after inspection. Advisor made both safety recommendation and future needs. Upon completion advisor completed a recap of the visit. Walked me to clean and washed vehicle. Service department is outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Pablo on 5/25/2019 at 6:28 PM. Helped by Nick M.

Service agent Nick expertly analyzed the service that my 370Z would require for an extended road trip in addition to scheduled maintenance. The Uber and/or loaner car service is greatly appreciated - and not to forget the complimentary car wash! Nick always provides premium service. I’ve noticed the other helpful service agents as well. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By NissanHKO on 3/28/2019 at 3:43 PM. Helped by Nick.

Took my vehicle in to have annual maintenance done and received very good results/service. I would recommend this dealership to everyone. Vehicle runs like new again on 120,000 miles

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Not happy

By Max on 3/24/2019 at 2:53 AM. Helped by I don't know.

Unsatisfied customer brought my car in for an oil change this morning went out of town for a couple hours came home barely made it into my driveway check engine light came on not happy. with respect to how my car handled and drove before I brought it in I was very satisfied suspected I only needed a routine overdue oil change when I got an email that suggested another thousand dollars worth of work be done obviously with my husband already at the dealership talking to the service technician we declined. I'm hoping something just ain't getting tightened down properly. Now I have to take it back in on Monday to find out what's wrong.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people and great deals

By Clarsen6! on 2/17/2019 at 4:09 AM. Helped by Jose Candelas.

Jay was awesome to work with, very patient and extremely helpful. Got a fantastic deal, they helped me get out of a car I was upside down on and into a great new Rogue.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By Jmolina1230 on 2/12/2019 at 7:17 PM. Helped by Marcos.

Brought in my vehicle for service and still have issues with my vehicle, their concern was more of getting paid then customer service. Dropped 400.00 bucks and I can’t even get a simple car wash for dropping that amount of money. I will not be coming back to this dealer for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Riverside CA Nissan

By Budie Frontier on 2/7/2019 at 4:47 PM. Helped by Cesar.

Service appt available to fit my schedule. Service advisor was professional and friendly. Wifi and donuts available while waiting for service. Parts department employee courteous and friendly. Service completed in timely fashion. They even washed my car and vaccuumed the interior. Honored my service coupon and gave me additional service @ n/c. They did not try to sell me additional services, but did offer reccommendations for future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nissan review

By Felix family on 1/14/2019 at 7:22 PM. Helped by Alfonso.

Service experience was outstanding. Friendly, timely, clean. I have never had an issue with riverside Nissan. It is even nice , they wash your vehicles too ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Velia520 on 12/18/2018 at 12:00 AM. Helped by Luis casas.

Friendly and patient. Able to get the car I wanted . Workable and able to Meet my needs. Explain the services and the contract. Able to explain all The added upgrades to The car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy camper!

By Kena on 11/28/2018 at 5:18 AM. Helped by Irvin.

I had a very pleasant experience since I arrived. Irvin was kind and patient and worked hard to give me the best deal. I left happy with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Aaguilar77 on 4/26/2018 at 5:06 AM. Helped by Danny, Orlando.

Danny and Orlando went above and beyond with helping me buy my brand new Rogue. They definitely exceeded my expectations. I got an amazing deal with the overall price of the car, my monthly payment, etc thanks to Danny. I would definitely recommend this dealership and especially these sales men/manager.

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Quality of Work

Took a day and a half longer than projected

By Neveragain on 4/19/2018 at 9:57 PM. Helped by Chito.

Took a day and a half longer than originally projected. If I hadn't called on the way to pick up the car I would have made a third trip to get the job done. Didn't call to let me know they had not recieved the parts until the original completion time. Although in the end the job was completed to my complete satisfaction.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

We just bought a 2018 Nissan NV Cargo van

By Simon Parry on 1/11/2018 at 1:47 AM. Helped by Luis Casas, Susan Padilla.

Well, what a breath of fresh air? No pressure, good pricing, and nice, decent people. Straightforward, honest and knowledgeable. Wait, what? This is a car dealer. In the USA. Holy moly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff, amazing customer service!

By granandez on 12/21/2017 at 2:16 AM. Helped by Irvin Solis.

We had a great experience at the Nissan Dealership in Riverside! We knew we wanted to look for a new vehicle, but didn’t think we would leave with it the same day as well. Irvin Solis helped us out, and was able to help find a car that fit my needs. He was very patient with us and showed us a few different models to help us find the right one. Everything was done in a great matter of time and we were so happy with our purchase. We want to thank everyone who was able to help us, especially Irvin. We appreciate everything and we are definitely going to recommend this dealership to all of our friends and family memebers who are on the look for a new car. Thank you Nissan Riverside!

I would recommend this dealer.