Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.9  
Quality of Work
4.4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome staff

By Rspreston63 on 9/24/2017 at 3:26 AM. Helped by Colten.. and staff on Saturday.

Staff Was courtesy informative and precise. Handled the transaction quickly and delivered as promised . Truck is sweet and would buy from them again . Thank you all again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional

By hross88 on 8/28/2017 at 7:43 PM. Helped by Anthony and Erica.

Anthony Smith was the associate that helped me, very helpful and wasn't overbearing as some dealerships in Nevada can be. Will buy from here again

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible Service

By Blackwidow2017 on 8/10/2017 at 9:28 PM. Helped by Seth.

I just bought a 2017 GMC, and the truck already started having problems a month into having it. Went and tried to get it serviced since we have "warranty" on almost everything and the people there gave us such a hard time about everything, attitudes sucked, their lack of hospitality, horrible and just the over all of trying to get anything fixed was a nightmare. Waited almost 3 weeks for them to get a part in( axle boot) and then 4 days for them to put it on when it should have been done that day like they promised. I wish we had another option in Elko because I dread if I every have to go back :(

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Jeffery Wilson on 5/10/2017 at 11:51 PM. Helped by Jacob boulette, kandace lopez.

Riverton motors elko, went out of there way to get me approved and into the vehicle i wanted for my wife. Salesman Jacob Boulette was very polite and great to work with. As well as busines manager Kandace Lopez was awesome to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

in a hurry but need it done!

By emastin on 3/16/2017 at 6:45 PM. Helped by Elaine Simonsen.

Elaine was great! She got my information and got me taken care of! The shop guys were quick and honest with me and I love that. I will always get my oil changed here because of the service I got- probably a lot more too!"|"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!!!

By Carrie brush on 2/18/2017 at 6:18 PM. Helped by Jacob Boulette.

We had the most memorable buying experience ever! Impecabale service. We can't say enough good things about our buying experience. Our salesperson was amazing with the knowledge he had about the vehicle as well as being great about our needs we needed in a new vehicle. Will definitely be buying from them again!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great experience

By Happymom1 on 2/14/2017 at 5:30 PM. Helped by Jacob.

Everything went smooth got a great deal and salesmen were great. Everyone was really friendly. Even when original salesman was busy I had 2 others help me from the beginning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They have done it right

By Weaver8 on 2/8/2017 at 11:36 PM. Helped by Jacob.

Very pleased with my new Acadia All Terrain. The salesman was able to get the exact vehicle that I wanted. Things went very smoothly. Recommend these folks.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Victim of Misrepresentation

By mislead.victm on 3/18/2016 at 11:06 PM. Helped by Bill P., Finance Mgr., Sales Dept..

Paperwork signed and you drive home and over two months later you discover that the dealership want the vehicle back. Now your out of a down payment because now the dealer wants mileage 30-.35 per mile for the usage of the vehicle minus from the down payment. You sell your only vehicle and left holding the bag . How can a local dealership make a serious mistake not good business practice. Don't be a Victim of false/misleading representation Don't recommend buying from this dealership. Bill P and his and his team sales, finance were clearly dishonest and unprofessional.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Do not buy from here

By irnmdn on 11/3/2015 at 5:53 AM. Helped by Gus.

Shopping around for two 2016 vehicles. Got initial quotes from multiple dealers, including Riverton. They were not Best Price but decided to go back and give them a final chance, you know, buy local, right? As soon as the Sales Mgr saw the "other" quotes, he literally threw the paperwork back at me and said "you better go buy from them. They're not supposed to sell like that and if you get those prices I will give you 100 bucks". I hope he was serious about that because I do have solid quotes. Supremely unprofessional - I do not recommend anyone buying from here.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Tried to buy a vehicle with them, got the runaround instead

By Jayjayem3 on 10/13/2015 at 9:31 AM. Helped by Salesman and general manager.

Contacted Riverton salesman regarding buying an SUV they had in stock. Described my trade in vehicle, sent vin # and pics. Made the half day drive to their dealer. Explained all of this in advance as my time was very limited. Showed and and loved the vehicle they had for sale. Was offered an insulting much lower value for my vehicle than quoted over the phone. I understand they need to see the vehicle in person, but numbers should have been more accurate before they wasted my entire day! I was lied to. I have relatives in upper GM management and this bad review is only the start of my complaining. Serious management issues and a cavalier approach to a potential customer that just spent a day wasted on a bad faith deal.

I would not recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Quality of Work

I took my 2013 Escalade in for the free service per my...

By bigboz on 2/25/2014 at 4:16 PM. Helped by Bill.

I took my 2013 Escalade in for the free service per my new car sales agreement. Plan is for oil/filter change, tire rotation, lubrication, and fluids check. I marked the front tires with dots to follow the rotation. They rotated the fronts straight to the back which is wrong , they are supposed to cross to the rear, rears straight forward. There were NO traces of grease on any grease zerts (I have pictures for proof).The front & rear diffs fluid levels were NOT checked (I have picture proof) nor was the transfer case. Tires were inflated to40 to 45 PSI, supposed to be 35 PSI. The reason I was cautious to inspect everything after service is because a friend of mine had a similar experience with his pick up truck. The service folks were friendly enough and on time, I reported the issues to the on duty Service writer, he offered to fix every thing. NO WAY why would I trust them again? I have my own "hobby shop" with a car lift and 50+ years mechanical experience so all I have stated is fact. I will not take my car back for service, no matter the "free" plan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The time was perfect. It was done when they said it...

By Ernestine Conley on 5/26/2012 at 6:47 PM. Helped by Keith Scott, Josue Flores.

The time was perfect. It was done when they said it would be. There employees were very friendly. I would recommend them to anybody. Thank you Riverton for being on top of things! Ernestine Conley

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

They are the only game in town for GM products and...

By bharris5481 on 2/13/2012 at 5:41 PM. Helped by Tom.

They are the only game in town for GM products and service. Need to be compedative with outside dealers to retain local business. Service department is a mess meaning unclean and unorganized. Our local area is predominantly made up of miners who own HD pickups with diesels. They need to attrack the populace by having service specials geared towards the truck owner. Clean up the shop and make it look professional and make the parts department attractive to the auto owner. Display offroad items and run lift specials and car add-ons. These people make good money and want to show off thier vehicles. Parts and labor prices are up to 100% higher than Salt Lake GM dealers. Make the prices attractive enough to keep the work here. The sales group is just as bad. They need to attract the local buyers by offering what out of town cannot. The best bang for there money and best service backing it. Clean up the lot and showroom and offer a prize or incentive for buying local. Work with the people on financing and the sales staff need to know there product. They claim to be a GM super store but I see nothing super about it. I had to literally negociate my cost of servicing my truck down to 50% higher than out of town dealers. Oh and one more thing, I own a 2011 Cadallac SRX that I had to go to Las Vegas to purchase because the owner of Riverton felt we were high risk buyers. What a shame??

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price

They won't work with you to make a deal. Offer was...

By patty135 on 11/6/2011 at 4:31 PM. Helped by Trace Rask, Sales Manager (Don't Know Name).

They won't work with you to make a deal. Offer was insulting. Sales lady was not familiar with vehicle, couldn't answer questions. Went somewhere else and got the deal I was looking for.

I would not recommend this dealer.