Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with the service

By DA Leckey on 9/18/2019 at 4:28 PM. Helped by Eric chase.

Very pleased with the service. The service department with me accommodating and supplied me with the car rental as my car was going to be in the shop for most of the day. Everything went smoothly and I would recommend them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful people work there.

By Dean on 9/17/2019 at 4:35 PM. Helped by not sure of her name but she had and aussie accent, wonderful happy person and very helpful..

I own a Toyota and since I bought it I continue to take it to Riverview for Its MVI and such. I experienced how well this dealership runs when I owned my Ford Escape and I tell many of people how good the service is and I trust their decisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly efficient service

By MB on 9/15/2019 at 1:31 PM. Helped by Ron Green.

We were able to book an appointment on short notice and were able to get the service we needed quickly. Our service rep was clear in explaining our issue and was able to get the car repaired and back in the timeframe that he targeted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car shopping experience

By 2019 MKC on 9/14/2019 at 4:57 PM. Helped by Courtney.

Courtney made me feel comfortable and showed us around. She made this car shopping one of the best experience ever. She was very informative and was answering every questions of ours patiently. Courtney delivers an incredible service and gives a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By Nathan on 9/15/2019 at 4:03 AM. Helped by ron, vick.

the service and knowledge was great. staff were able to give me answers to all my questions and put me up to date on my recall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over 8 years of good Service

By Markxtr11 on 9/13/2019 at 5:34 PM. Helped by khalil Stephan.

We have been buying vehicles for the past 8 years or more, both cars and trucks. with the service we receive I have no plans to buy from any other dealership. Khalil Stephan (Sales) and Vic in service our needs are always taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking out for the client

By Daniel on 9/13/2019 at 5:21 PM. Helped by Rachael.

Rachael brought up a recent recall on my vehicle, when I had only brought it in for an MVI. Adding this to the job saved me an additional trip at a later date. I appreciate the consideration for my time. Thank you Rachael.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By butch215 on 9/13/2019 at 5:17 PM. Helped by Rachel Carmichael.

I went in at 6:30pm for my regular service appointment and I was welcomed with a smile that would have lit a dark room. My service representative was Rachel Carmichael and she was quick to set my servicing up and took the time to explain everything that was done to my car and provided me with an update on my service plan and extended warranty expiration dates. She went above and beyond to ensure I was comfortable during my wait. I was truly a pleasure being served by such a nice person.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Pleasant experience, when your car breaks down, it helps to

By Betty on 9/12/2019 at 6:12 PM. Helped by Nick, Everett Gilmore.

Nick kept me informed all the way through the process and heard what I had to say. Quick in and out at the reception desk. Appreciated that. Everett Gilmore was helpful as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By 123456 on 9/12/2019 at 1:35 PM. Helped by Brandon Connors.

Brandon was great to deal with. Made the whole process and the decision easy. Helpful before and after the sale. Brandon found the perfect truck for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Vehicle Inspection

By Yarrum on 9/12/2019 at 10:36 AM. Helped by Eric.

Dropped the truck off for an motor vehicle inspection, and picked up a couple hours later. They even fixed my hood deflector. Always a pleasure dealing with Eric.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience overall.

By Kent on 9/11/2019 at 5:59 PM. Helped by Brandon Connors.

Brandon was very great to deal with. He was helpful throughout the whole process and knew exactly what I was looking for and needed, and found me the perfect truck. Would recommend Riverview and Brandon to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fuel sensor replacement

By Barb on 9/9/2019 at 1:33 PM.

I experienced a problem with my ecosport while returning from a holiday. Upon return I called Riverview and they gave me an appointment the next day. The problem was determined to be a sensor which needed to be ordered. The sensor was replaced quickly and efficiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By James on 9/8/2019 at 1:31 PM. Helped by Ron.

I received excellent service during my visit to Riverview Ford, I found the staff very friendly & efficent & would recommend Riverview Ford to my friends. I will definitely purchase my next vehicle from Riverview Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change - in and back out very FAST. Great service.

By LD on 9/6/2019 at 12:53 PM. Helped by Eric Chase - AWESOME!.

September 4, 2019 - oil change. Vehicle went in and I walked around the parking lot for a few minutes and the vehicle was back out. VERY FAST!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Lyne on 9/5/2019 at 9:27 PM. Helped by the ladies team : Nikkia & Charlotte.

They contact me to make an appointment for services, and provide me a courtesy car, plus a free car wash on my vehicle. I would recommend Riverview Lincoln to anyone. Great Service !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and smooth experience

By ChazHarvey98 on 9/5/2019 at 8:52 PM. Helped by Courtney Garagen.

I wasnt planning on buying until about 8 months down the road but Courtney managed to convince me to buy now, i got exactly what i wanted and had no issues even though it was my first time ever buying new!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By The Penney’s on 9/5/2019 at 8:30 PM. Helped by Brandon Connors and Jamie Sypher.

I would recommend Riverview Ford to anyone. From the moment we walked through the door we were met by a very friendly and courteous staff. We dealt with Brandon Connors who was very easy to talk to with listened to what we wanted. We were offered drinks every time, we were asked if we needed anything and always with a smile. Brandon answered all our questions and told us the differences between styles of trucks. We test drove a couple of different trucks and he got us in the one that we wanted. The truck was detailed, scotch guarded and under coated before we picked it up. It was all well done. The finance portion went smoothly and not too painful as well, lol Jamie was professional and did a great job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ignition Battery Replacement on a Fusion Hybrid

By The2Nutts on 9/5/2019 at 6:42 PM. Helped by Ron Green and others on service desk!.

Despite being booked for days ahead, Riverview squeezed my car into their very busy schedule. Battery useless after 42 months and 69,000kms! Not satisfactory at all, but NOT a Riverview issue! A Hybrid ignition battery is an enhanced product and it took 12 days to get a replacement. My extended warranty and service agreement gave me a hire car replacement as required - great! Staff were very good indeed, but in future the car should be locked closed to protect from theft!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By fdengr on 8/29/2019 at 10:18 PM. Helped by Jack Carr.

I was very pleased with the purchase and the overall experience. Jack was very helpful and friendly, his knowledge and experience made the whole process a joy and stress free.

I would recommend this dealer.